Upstox FAQs (Frequently Asked Questions)


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Upstox is a tech-first low cost broking firm in India providing trading opportunities at unbeatable prices. Company provide trading on different segments such as equities, commodities, currency, futures, options which are available on its Upstox Pro Web and Upstox Pro Mobile trading platforms. Upstox is backed by a group of investors including Kal... Know more about Upstox

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Get all your share trading doubts and questions answered by reading the Upstox demat, trading account information FAQ. All Upstox questions, Upstox q&a, Upstox faq and Upstox questions and answers.

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Frequently Asked Questions

  1. 1. Is Upstox backed by Ratan Tata?

    Yes. Upstox is an online discount stock broker backed by funding from Mr. Ratan Tata.

    He held 1.33% stake in the company As of Jan 2020.

    Upstox investor includes:

    • Tiger Global Management - 31.1% stake
    • Kalaari Capital Partners - 15.21% stake
    • GVK Davix Technologies - 2.54% stake.
    • Ratan Tata - 1.33% stake

    Remaining 50% stacks are with the promoters of the company which includes Mr. Ravi Kumar and Mr. Shrinivas Viswanath.

     

  2. 2. Is Upstox listed?

    No, Upstox is not a listed company. It is a privately owned company run by the promoters of the company including Mr. Ravi Kumar and Mr. Shrinivas Viswanath.

    As of Jan 2020, 4 major investors invested in the company except for the promoters. This list includes Mr. Ratan Tata, Tiger Global Management, GVK Davix and Kalaari Capital Partners.

     

  3. 3. Is Upstox genuine?

    Yes, Upstox is a genuine stockbroker. It is an online brand of RKSV Securities India Pvt Ltd. Upstox is a SEBI registered broker. It has been in the discount broking business since 2012.

    Upstox is audited by stock exchanges regularly. There are no major violations done by the company so far.

     

  4. 4. Is Upstox good?

    Upstox is India's fastest growing discount brokerage company. They are ranked among the top 3 online brokers (by the number of active customers). Here are a few facts about why upstox is good:

    • Around 10 years in the business.
    • No major violations reported in audits by the stock exchanges.
    • It doesn't do proprietary trading.
    • Get completely FREE equity investments.
    • Pay only ₹20 per order for Intraday, F&O, Currencies, and Commodities.
    • It has a homegrown trading platform.
    • Also, offer 3rd party platforms like Fox Trader and Nest Trader.
    • Investors like Ratan Tata, Tiger Global and GVK Davix invested in the company.

     

  5. 5. Does Upstox do proprietary trading?

    Upstox doesn't do proprietary trading.

    Upstox was founded as a proprietary trading company and later entered into retail brokerage space in 2009.

    Upstox stopped its proprietary trading business in 2017. The company doesn't do any more proprietary trading.

     

  6. 6. How to cancel Upstox account?

    Upstox accounts can be canceled by submitting an account closure request form. An empty PFD form is available on the upstox website.

    Note that you cannot cancel the Upstox account online. It is an offline process where you have to sign a paper form and send it to the upstox office.

    Steps to cancel Upstox Account

    • Visit www.upstox.com
    • In the top menu, go to Support >> Download Forms
    • Go to 'Account Modification Forms' section
    • Download the 'Demat Account Closure' form
    • Print, fill and sign it.
    • Send it to the 'Correspondence Office' address mentioned on the top of the form.

     

  7. 7. How to change email id in upstox?

    To change your email address in the upstox account, you have to open an online service request.

    Steps to change email id in Upstox

    1. Go to www.upstox.com
    2. Click 'Sign in' > 'Dashboard'
    3. Login to the dashboard (upstox back office)
    4. Click on 'Service Request' box
    5. Click 'Change your Email'
    6. Enter new email and verify.

    Once the request is submitted, it will be processed in 24 to 72 hours.

     

  8. 8. How to change phone number in upstox?

    To change your phone number in the upstox account, you have to open an online service request.

    Steps to change phone number in Upstox

    1. Go to www.upstox.com
    2. Click 'Sign in' > 'Dashboard'
    3. Login to the dashboard (upstox back office)
    4. Click on 'Service Request' box
    5. Click 'Change your Mobile Number"
    6. Enter the new phone and verify OTP.

    Once the request is submitted, it will be processed in 24 to 72 hours.

     

  9. 9. Are RKSV and Upstox the same?

    Upstox is a brand of RKSV Securities for retail broking business. They are the same. 

    RKSV Securities started offering retail broking services in early 2012 under the brand name RKSV. In May 2016, the company rebranded its services to Upstox. The company is registered with NSE, BSE, MCX, CDSL and SEBI as RKSV Securities Pvt Ltd.

    Mr. Ravi Kumar, Mr. Raghu Kumar and Mr. Shrinivas Viswanath who were founders of RKSV are the founders of the Upstox. The company is backed by notable investors like Ratan Tata, Tiger Global, and GVK Davix.

     

  10. 10. Is Upstox registered with SEBI?

    Yes, Upstox is a SEBI registered stock broker and demat service provider. Upstox SEBI Registration No. is INZ000185137 (as RKSV Securities India Pvt Ltd).

    Upstox is also a member of NSE, BSE and MCX stock exchanges and CDSL and NSDL central depositories.

     

  11. 11. How to find Upstox DP id?

    Upstox is a member of both depository participants i.e. NSDL and CDSL. Based on which DP you have your account with; your DP id could be different.

    Steps to find Upstox DP ID:

    1. Go to www.upstox.com
    2. Click 'Sign in' > 'Dashboard'
    3. Login to the dashboard (upstox back office)
    4. Click on your name in the top right.
    5. Click 'My Profile'
    6. Go down and you will see detail about 'Linked Demat Accounts as below:
    • Name: IL & FS
    • Type: NSDL
    • DP ID: IN300095
    • Account Number: 11042100

    Note that your Upstox demat account number has 16 digits. The first 8 digits are the DP ID. The remaining 8 digits are Client ID. You could also take DP ID from your demat account number.

     

  12. 12. Which is better, Upstox or Zerodha?

    Upstox and Zerodha both are discount stock brokers offering similar services at the almost same cost. Zerodha is the largest discount broker whereas Upstox is 2nd largest discount broker.

    1. Casual Investors

    Zerodha and Upstox are almost the same. Both offer online trading at BSE, NSE and MCX for flat Rs 20 per trade. Equity delivery is brokerage free for both of them. Zerodha has a better brand name and strong management.

    1. Frequent Traders

    Zerodha and Upstox both offer competitive trading tools and pricing. Zerodha trading platform Kite is superior then Upstox Pro. Zerodha investment in technology is higher in comparison to upstox. Upstox provides 3rd party trading tools like Dartstock, NEST and Fox Trader.

     

  13. 13. Is BTST available in Upstox?

    Yes, BTST (buy today - sell tomorrow) facility is available with Upstox.

     

  14. 14. Is STBT available in Upstox?

    No, STBT (sell today - buy tomorrow) is not available with Upstox.

     

  15. 15. Does Upstox allow adding custom technical indicators on its trading software?

    No, custom indicators are not allowed.

    But they have over 150+ indicators. These indicators are configurable. This means you could set the parameters as per your choice.

    The list of 150+ indicators covers mostly all of them needed by a trader.

     

  16. 16. What is Upstox?

    Upstox is the trading platform offered by RKSV, the popular discount broker offering Equity, Commodity and Currency Derivatives trading services at BSE, NSE and MCX. It is built on top of Omnesys NEST OMS (Order Management System). Upstox makes it extremely easy to place orders through mobile or web browser. It's a faster and free trading platform.

    Upstox is the Mobile and Website based trading platform offering trading, analysis, charting and many more rich trading features.

     

  17. 17. What is the difference between RKSV and Upstox? What is the relationship between RKSV and Upstox?

    Incorporated in 2009, RKSV Securities is Mumbai, India based discount share broker.

    Upstox is the trading platform offered by RKSV. Upstox trading apps use Omnesys API's. It is built on Omnesys order management system (OMS) and Risk Management System (RMS) as backend. Omnesys is a Thomson Reuters company offering the trading platform to many clients. Upstox was launched in on Aug 15, 2015.

     

  18. 18. What do you mean by free trading using Upstox?

    Upstox offers brokerage free trading in Equity Delivery segment. This means the customer doesn't have to pay any commission for trading in equity delivery segment (or Cash & Carry segment).

    Note:

    • Free trading is available only in Equity Delivery segment. For all other segments, the brokerage of Rs 20 per trade is charged.
    • You still have to pay DP changes and taxes in Equity Delivery trades.
    • There is no software uses fee.

     

  19. 19. Why is Upstox offering brokerage free trading? How does Upstox make money by offering free trades?

    Brokerage free trading is available only in Equity Delivery segment. This segment is popular among beginners and long-term investors. F&O is the main source of earning for most brokers. With free delivery trading, Upstox is trying to attract more customers whom it expects to eventually trade in other paid segments and avail other add-on services like an investment in mutual funds, margin funding etc.

     

  20. 20. What is the difference between Upstox and Upstox Pro?

    Upstox is available in two version:

    1. Upstox (or Upstox Basic) - Upstox offers basic trading features in Equity Delivery segment through mobile and website. RKSV doesn't change any brokerage (no hidden fees) for trading in Equity Delivery segment using Upstox.
    2. Upstox Pro - Upstox Pro is the great trading platform for frequent traders; traders who trade in intraday and F&O segments. Along with the standard features offered in Upstox, Upstox Pro offers stock search, analyze, trade, and monitor stocks, currencies, F&O, and commodities with just a few clicks.
      Upstox Pro provides advanced charting for professional traders for technical analysis. It also offers a wide range of indicators, chart types, data-rich user interface.

     

  21. 21. Does Upstock offer installable trading terminal?

    The upstox platform doesn't have installable exe based trading terminal. It only a mobile and web trading platform. But RKSV offers few third party trading terminals including Omnesys NEST, Dartstock, and FoxTrader.

     

  22. 22. Is Upstox trading app integrated with the Back office?

    Yes, Upstox trading apps are well integrated with the back office.

     

  23. 23. AMO/BO/CO are available with Upstox mobile or web platform?

    All three are available on both web/mobile platform. The Cover order and bracket orders are available for both Equity and Commodity trading.

     

  24. 24. Can we invest in MFs using upstox?

    Upstox offers MF's through a separate website. The upstox apps have a link to this mutual funds investment website.

    Open an Online Trading Account with Upstox. Leave your contact info and we will get in touch with you.

     

  25. 25. If Equity Delivery Trading is free in both Upstox Basic and Upstox Pro, why should I open Upstox Basic account?

    The major difference between Upstox and Upstox Pro is the trading platform (or trading website).

    Upstox basic trading website is built for investors (not for traders). It has limited feature but enough for an investor who buys and sell share once in a while. It's simple, easy to use and fast.

    Upstox Pro trading website is built for Intraday and F&O traders. It has rich trading features of conventional trading terminals.

    If you are a share market investors (who mostly does delivery based trading), it's recommended to have Upstox basic which is simple.

     

  26. 26. Why doesn't upstox offer exe based trading terminal which can be installed on my computer?

    Installable trading terminal is an old concept when the internet speed was slow and computers were not that powerful. Today, most computers are fast and have excellent internet speed.

    Today's brokers are investing in building a web-based trading platform which provides equal experience as trading terminal. Upstox Pro is a similar trading application where the only system requirement you have is the web browser. Upstox Pro offers a fully functional trading terminal with live data updates, shortcut keys, and widgets to adjust the screen in your browser.

    One of the biggest advantages of Upstox Pro is that you don't have been dependent on one single computer, unlike traditional exe based installable trading terminal. You can trade from any computer which has a web browser and get similar features as a trading terminal.

     

  27. 27. Does upstox offer Algo-trading facilities?

    No, upstox do not have any service that let you program your Algo strategies.

     

  28. 28. Does Upstocks offer have SL and Trailing SL features?

    Yes, both Trailing-Stop/Stop-Loss are available with upstox. These features available for both Equity and Commodity Trading.

     

  29. 29. Does upstox trading platform have the advanced strategies like Ichimoku Trend Trading with ADX Indicator?

    No, integration to advanced strategies is not available.

     

  30. 30. How long the shares stay in your beneficiary account (for third-party demat linking)?

    Shares would be held in a beneficiary account for 15 trading days. If you wish to get the same transferred to the linked demat account or hold in beneficiary for few more days, they do so. Note that shares cannot be held in beneficiary for more than a quarter as per regulatory guidelines.

     

  31. 31. Does upstox provide BO & CO or Trailing SL facility in commodity?

    Yes. Cover Orders (CO), Bracket Orders (BO) and Trailing Stop Loss Orders are available at Upstox in both Equity and Commodity.

     

  32. 32. Is Upstox profitable?

    Yes, Upstox is a profitable company but how much profit it makes is unknown as it's a privately held company.

    The company raised over $29 million in funding from leading investors like Ratan Tata, Tiger Global and GVK Davix.

     

  33. What is AMC for Upstox?

    Upstox charges ₹0 (Free) Annual Maintenance Charge (AMC) for a trading account and ₹300 for a demat account. AMC is charged to maintain the accounts.

  34. How much Upstox charge for delivery?

    Upstox charge ₹0 (Free) for equity delivery trade. These trades are also known as cash & carry trades or CNC.

  35. How much Upstox charge for intraday?

    Upstox charge ₹20 per executed order or 0.05% whichever is lower for intra-day trades. These orders are also known as Margin Intraday Square-up or MIS orders. All open intraday orders are auto squared-off at the end of the day. Extra leverage is offered for these trades.

  36. How much Upstox charge for futures?

    Upstox charge ₹20 per executed order or 0.05% whichever is lower for equity, currency and commodity futures trading.

  37. How much Upstox charge for options?

    Upstox charges ₹20 per executed order for equity, currency and commodity options trading. Options are highly leveraged derivative products. Options trading is used in many ways including hedging or to reduce the risk exposure of the portfolio.

  38. How much Upstox charge for commodity?

    Upstox brokerage charges for commodity futures is ₹20 per executed order or 0.05% whichever is lower and commodity options is ₹20 per executed order. Commodities futures are agreements to buy or sell raw material (food, energy or metal) at a specific date in the future at a particular price. Commodity options contracts are the right to buy (call option) or sell (put option) underlying commodity futures at predetermined prices on the date of contract expiry.

  39. How much Upstox charge for currency trading?

    Upstox charge ₹20 per executed order or 0.05% whichever is lower for currency futures trading and ₹20 per executed order for currency options trading.

  40. What are transaction charges in Upstox?

    Transaction Charges (or Exchange Turnover Charges) is a fee charged by the stock exchanges for trades done through them. Most brokers include clearing charges to it. These charges can be seen in the contract note.

    Upstox Transaction Charges 2020
    SegmentTransaction Fee
    Equity DeliveryNSE ₹325 per Cr (0.00325%) (each side)
    Equity IntradayNSE ₹325 per Cr (0.00325%) (each side)
    Equity FuturesNSE ₹210 per Cr (0.0021%)
    Equity OptionsNSE ₹5500 per Cr (0.055%) (on premium)
    Currency FuturesNSE ₹130 per Cr (0.0013%) | BSE ₹26 per Cr (0.00026%)
    Currency OptionsNSE ₹2900 per Cr (0.029%) | BSE ₹2600 per Cr (0.026%) (on premium)
    CommodityGroup A - ₹290 per Cr (0.0029%)

  41. Does Upstox offer IPO?

    Yes. Upstox offers online IPO applications to its customers. Initial Public Offer (IPO) offers an early opportunity to buy shares of companies that are not previously traded publicly.

  42. Does Upstox offer to invest in Mutual Funds?

    No. Upstox doesn't offer Mutual Funds investment. You could buy Mutual Funds directly from Asset Management Companies (AMC) i.e. ICICI Prudential, HDFC, Aditya Birla Sun Life.

  43. Does Upstox offer margin funding for share/commodity trading?

    No. Upstox doesn't provide margin funding.

  44. What is Upstox intraday auto square-off time?

    Upstox auto square-off all open intraday positions at 3:15 PM.

  45. Does Upstox provide trading tips or investment strategies?

    No. Upstox doesn't provide trading tips for stock and commodity trading to its customers.

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Information on this page was last updated on Saturday, June 6, 2020


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