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Upstox Stock Trading, Demat, Brokerage and Reviews 2020


9.08% 675,551 Clients

Upstox is a tech-first low cost broking firm in India providing trading opportunities at unbeatable prices. Company provide trading on different segments such as equities, commodities, currency, futures, options which are available on its Upstox Pro Web and Upstox Pro Mobile trading platforms.

Upstox is backed by a group of investors including Kalaari Capital, Ratan Tata and GVK Davix.

Upstox trading platform offers trading, analysis, charting and many more rich trading features. This platform makes it easy to place orders through mobile phones and web browser. Upstox trading platform is built on Omnisys NEST OMS (Order Management System) and Omnisys NEST RMS (Risk Management System).

Upstox offers absolutely free trading account and free trading in Equity Delivery segment. Trading in Equity F&O, Equity Indra-day, Commodities and Currency Derivatives is available through Upstox Pro. UpStox Pro is the paid service of UpStox for traders.

Upstox Special Offers

FREE Equity Delivery Trading

Open Upstox Trading Account and get brokerage FREE Equity Delivery Trades (₹0 brokerage). Trade in Intra-day and F&O Trades at flat ₹20 per order.

Request Callback

Account Types

Upstox offers two different type of trading account to suite investors/traders need:

  1. Upstox Basic Plan

    Brokerage Free equity delivey and ₹20 per trade for Equity F&O, Commodity and Currency

    The plan offers basic trading features in Equity Delivery segment through mobile and website. Upstock doesn't change any brokerage for trading in Equity Delivery segment.

    Upstox basic plan offers upto 20x leverage on Cash segment.

  2. Upstox Priority Pack

    ₹0 equity delivey brokerage and flat ₹30 per trade for Equity F&O, Commodity and Currency

    Upstox Pro is the trading platform for frequent traders; who trade in Indra-day and F&O segments. This plan offers upto 25x leverage on Cash segment.

    Along with the standard features offered in Upstox Basic Plan, Upstox Pro offers stock search, analyze, trade, and monitor stocks, currencies, F&O, and commodities.

    Upstox Pro provides advance charting for professional traders for technical analysis. It also offers wide range of indicators, chart types, data rich user interface.

Upstox Trading Plans Comparison

SegmentUpstox Basic PlanUpstox Priority Pack
Brokerage - Equity DeliveryFreeFree
Brokerage - F&O, Commodity, Currency₹20 per trade or 0.05% (whichever is lower)₹30 per trade or 0.05% (whichever is lower)
Margin - Intraday
NSE/BSE Cash15x20x
Index Futures4x5x
Stock Futures4x4x
Index Option Sell4x5x
Stock Option Sell4x4x
NSE Currency4x4x
MCX Future2.5x3x
Margin - CO/OCO Orders
NSE/BSE Cash20x25x
Index Futures10x14x
Stock Futures4x6x
NSE Option Buy1.33x2x
Index Option Sell4x5x
Stock Option Sell4x4x
NSE Currency4x5x
MCX Future3x4x

Upstox Charges 2020

  • Upstox Account Opening Charges: ₹249
  • Upstox Demat AMC: ₹300 per year (paid monthly)

Upstox Prepaid Brokerage Plans (₹249, ₹499 or ₹999)

Every upstox customer needs to buy one of the following prepaid brokerage plans to open Upstox account. It is mandatory to buy a prepaid brokerage plan with upstox. This plan is also compulsory for people who would like to do only equity delivery trades which are brokerage free.

Plan Customer Pays Customer gets brokerage worth Extra brokerage earned
Standard Plan ₹249 ₹400 ₹151
Advanced Plan ₹499 ₹1,000 ₹501
Premium Plan ₹999 ₹2,500 ₹1501

Note: The amount that the customer pays (₹249, ₹499 and ₹999*) has a validity period of 2 years from the date of payment.

The amount that the customer receives (₹151, ₹501 and ₹1501) will have the following validity:

  • ₹151- 30 days from the date of payment
  • ₹499- 45 days from the date of payment
  • ₹1501- 60 days from the date of payment

*18% GST will be levied on the amount on the prepaid brokerage.

Upstox Equity Delivery & Intraday Charges

Upstox equity delivery brokerage is ₹0 (Free). Upstox equity intraday brokerage is ₹20 per executed order or 0.05% (whichever is lower).

Upstox ChargesEquity DeliveryEquity Intraday
Brokerage₹0₹20 per executed order or 0.05% (whichever is lower)
STT0.1% on both Buy and Sell0.025% on the Sell Side
Transaction Charges₹325/crore₹325/crore
Demat Transaction Charges₹18.5 per scrip (only on sell)₹0
GST18% (on Brokerage + Transaction Charges)18% (on Brokerage + Transaction Charges)
SEBI Charges₹15/Crore₹15/Crore
Stamp Duty**

Upstox Equity F&O Charges

Upstox Equity F&O brokerage is ₹20 per executed order or 0.05% (whichever is lower).

Upstox ChargesFuturesOptions
Brokerage₹20 per executed order or 0.05% (whichever is lower)Flat ₹20 per executed order.
STT0.1% (on Sell Side)0.1% (on Sell Side)
Transaction Charges₹210/crore₹5500/crore on premium turnover
Demat Transaction Charges₹0₹0
GST18% (on Brokerage + Transaction Charges)18% (on Brokerage + Transaction Charges)
SEBI Charges₹15/Crore₹15/Crore
Stamp Duty**

Upstox Currency Charges

Upstox Currency brokerage is ₹20 per executed order or 0.05% (whichever is lower).

Upstox ChargesCurrency FuturesCurrency Options
Brokerage₹20 per executed order or 0.05% (whichever is lower)Flat ₹20 per executed order.
STTNo STTNo STT
Transaction Charges NSE: 0.00013% | BSE: 0.00062%NSE: 0.065% | BSE: 0.026% (on premium)
GST18% (on Brokerage + Transaction Charges)18% (on Brokerage + Transaction Charges)
SEBI Charges₹15/Crore₹15/Crore
Stamp Duty**

Upstox Commodity Charges

Upstox Commodity brokerage is ₹20 per executed order or 0.05% (whichever is lower).

Upstox ChargesCommodity FuturesCommodity Options
Brokerage₹20 per executed order or 0.05% (whichever is lower)Flat ₹20 per executed order.
STT0.01% on sell trade (Non-Agri)0.05% on sell trade
Transaction Charges0.0031%0.002%
GST18% (on Brokerage + Transaction Charges)18% (on Brokerage + Transaction Charges)
SEBI Charges₹15/Crore₹15/Crore
Stamp Duty**

UpStox Charge Explained:

  • STT: This is charged only on the sell side for intraday and F&O trades. It is charged on both sides for Delivery trades in Equity.
  • Stamp Duty: Charges based on the state the customer is located in.
  • Goods and Services Tax (GST): This is charged at 18% of the total cost of brokerage plus transaction charges.
  • SEBI Turnover Fees: This is charged at ₹15 per Crore.

Other Charges (Upstox Broker Hidden Charges / Fees):

  1. Call & Trade: ₹20 per executed order
  2. Physical contract notes: ₹25 per contract note plus courier charges. (Digital contract notes are free.)
  3. Instant Money Transfer Fee: ₹7 per transfer

Visit Upstox Brokerage Charges Review for more detail.

Special Offer:

FREE Equity Delivery Trading + Flat ₹20 per order for Intra-day and F&O. Get the Exclusive Offer


How to open account with Upstox?


Upstox Trading Software

Upstox offers mobile and website based trading. Upstox's trading platform is build in-house by RKSV to make it extremely easy to place orders through mobile as well as web browser. As of now no trading terminal is available though Upstox.

 

Visit Upstox Trading Software Review for more detail.

Contact Upstox / Request Call Back

FREE Equity Delivery Trading + Flat ₹20 per order for Intra-day and F&O. Get the Exclusive Offer

Name:Phone
EmailCity
State
Are you a day trader?

Upstox Advantages

The following are the advantages of Upstox. You must read Upstox advantages and disadvantages before opening an account with Upstox. Upstox pros and cons help you find if it suits your investment needs.

  • Upstox offers brokerage free trading in Equity Delivery segment (Customer does not have to pay brokerage for delivery trades in equity segment).
  • Mobile trading app available for both Android and iOS phones. No software uses charges.
  • After Market Order (AMO), Cover Order and Bracket Order(BO) or One cancels Other (OCO) orders are available on both web and mobile.
  • Trailing-Stop/Stop-Loss (SL) is available in both web and mobile.
  • Upstox Pro Web Trading Platform offers multiple indicators to monitor markets on-the-go.
  • Upstox Bridge for AmiBroker helps you to code & execute your trading strategy using the AmiBroker AFL editor.
  • Upstox Developer Console helps you build (code) your own trading app using languages such as Python.
  • Upstox Option Chain Tool helps traders find out Spot, Future prices, vertical comparison of rates, get details such as circuit levels, Open High Low Close and market depth. It allows customers to measure volatility, open Interest, performance indicator and check greeks as well.
  • Upstox MF Platform offers 1000's of Mutual Funds to invest in. Customers can choose Lumpsum or SIP pattern of investing.
  • Margin Against Shares is available.
  • Priority Brokerage Package is available for customers who need higher leverage.
  • Online IPO Application (UPI) is available.

Upstox Disadvantages

The following are the cons of Upstox. Check the list of Upstox drawbacks.

  • Good Till Cancelled (GTC) and Good Till Date/Time (GTD) Orders are not available in Equity Segment. GTC/GTD orders are available in commodity trading.
  • Margin Funding is not available on delivery trades. Higher leverage is available in Upstox Priority Pack account.
  • Upstox doesn't offer unlimited monthly trading plans.
  • Call and trade fee is charged at extra ₹20 per executed order (₹20 Brokerage + ₹20 Call & Trade Fee).
  • Additional ₹20 per executed order is charged for Intraday square MIS/BO/CO orders when they are not square off by the customer.
  • Brokerage free trading is available only in Equity Delivery segment (in Upstox Basic plan). For all other segments including Equity F&O, Commodity F&O and Currency Derivative, brokerage is charged at ₹20 or lower per trade.
  • In Upstox basic plan, though brokerage is free, customers still have to pay the Demat Transaction Charges. Upstox Demat debit transaction charges (₹21.83) is high than other discount brokers who charges fee of ₹15.93 per demat debit transaction.
  • Doesn't provide stock tips or recommendations.
  • 3-in-1 accounts are not available as company doesn't provide banking services.
  • 24/7 customer service is not available.
  • Upstox NRI Trading and demat account is no more available (since Jan 2018).
  • Upstox do not offer API any more.

Upstox Enquiry Form

Upstox Margin / Exposure

Upstox leverage for intraday, delivery, options, currency and commodities.

SegmentMargin
Equity Delivery1x (no margin)
Equity IntradayBasic: 15x | Priority: 20x | Basic CO: 20x | Priority CO: 27x
Equity FutureBasic: 3x | Priority: 3x | Basic CO: 5x | Priority CO: 6x
Equity OptionsBasic: 3x | Priority: 3x | Basic CO: 3x | Priority CO: 3x
Currency FutureBasic:4x | Priority:4x | Basic CO:4x | Priority CO:5x
Currency OptionsBasic: 4x | Priority: 4x | Basic CO: 4x | Priority CO: 5x
Commodity FutureBasic: 2.5x | Priority: 3x | Basic CO: 3x | Priority CO: 4x
Commodity Options

Visit Upstox Margin Review for more detail.


Upstox Ratings

Overall Rating Rated 2.5 stars 2.5/5
Fees Rated 3.6 stars 3.6/5
Brokerage Rated 3.7 stars 3.7/5
Usability Rated 2.7 stars 2.7/5
Customer Service Rated 2.4 stars 2.4/5
Research Capabilities Rated 2.3 stars 2.3/5

Based on 78 Votes by Upstox Customers

Do you trade with Upstox? Rate Upstox


Upstox Complaint

The number of Upstox customer complaint received by the exchanges. The Upstox consumer complaint report helps understanding the Upstox quality and relibility of service.

Exchange Financial Year Number of Clients* Complaints**
NSE 2020-21 675,551 98
NSE 2019-20 619,305 164
BSE 2019-20 142,797 11
NSE 2018-19 92,781 58
BSE 2018-19 22,381 7
NSE 2017-18 43,889 35
BSE 2017-18 24,483 2
NSE 2016-17 17,229 21
BSE 2016-17 3,910 1
NSE 2015-16 10,622 10

* The number of active customers reported by the broker.

** The total number of complaints received against the broker at the given exchange.

Visit Upstox Complaints at BSE, NSE and MCX for detail report.

FAQ's

  1. 1. What is Upstox account?

    Upstox account is a 2-in-1 account combining a trading and a demat account. The trading account gives you access to stock exchanges like NSE, BSE and MCX etc, while the demat account is used to hold securities like stocks, mutual funds etc., in electronic form.

    The upstox account allows investors to invest/trade in stocks, equity derivatives, currency and commodities. It also offers online mutual fund (regular and direct) in a lump sum or SIP way.

     

  2. 2. How to open Upstox account online?

    Upstox offers instant paperless online account opening to people who have an Aadhaar Card linked to their current phone number.

    Steps to open Upstox account online

    1. Request a callback from Upstox or visit www.upstox.com
    2. Enter Email and Mobile Number
    3. Validate with OTP
    4. Enter personal and bank details
    5. Upload Aadhaar Card, PAN Card, Income Proof (for derivatives trading), Signature (on a blank paper) and photograph.
    6. Review, confirm and submit the application.

    You can expect your account to be activated within the next 24 - 48 hours. The company will inform you through email and SMS.

     

  3. 3. Upstox is good or bad?

    Upstox is an online discount broker offering trading services in stocks and commodities. It is one of the 200+ large stock broker offering retail trading services, who are in the business for 10 to 25 years.

    No broker is good or bad. It depends if a broker suites your requirement for trading and investment.

    Read upstox review and compare it with top brokers to find which broker best suits you:

    Here are a few pros and cons of Upstox which may help you determine if upstox is good for you.

    Upstox Advantages and Disadvantages

    Upstox Advantages Upstox Disadvantages
    • Brokerage Free Equity Delivery segment
    • Ultra-low broker (Rs 20 per trade) for Intraday and F&O
    • Commission-free Direct Mutual Funds
    • Excellent online trading platform (Website and Mobile App)
    • Bracket and Cover Orders available
    • Margin against share is available
    • No neighborhood offices in your town. It's an online broker.
    • No personal relationship manager
    • No research and advisory services
    • No GTC Orders
    • Doesn't offer NRI trading account
    • Margin funding not available
    • Additional ₹20 for Call & Trade orders
    • Additional ₹20 for the auto square of intraday orders
    • It doesn't offer monthly unlimited trading plans.
    • It doesn't offer API to alog traders.

     

  4. 4. Who owns Upstox?

    Upstox is a private limited company owned by Mumbai based RKSV Securities Pvt Ltd. Mr. Ravi Kumar, Mr. Raghu Kumar and Mr. Shrini Viswanath are the co-founders of the company.

    The company is also backed by a group of investors including Ratan Tata, Tiger Global and GVK Davix.

    Upstox investor includes:

    • Tiger Global Management - 31.1% stake
    • Kalaari Capital Partners - 15.21% stake
    • GVK Davix Technologies - 2.54% stake.
    • Ratan Tata - 1.33% stake

    Remaining 50% stacks are with the promoters of the company which includes Mr. Ravi Kumar and Mr. Shrinivas Viswanath.

    The above shareholding is as of Jan 2020.

     

  5. 5. Is Upstox free?

    Upstox offers brokerage free equity delivery trades. For all other segments, it charges flat ₹20 per executed order. Also, customers have to pay government taxes, exchange turnover charges, demat debit transaction fees etc.

    Upstox Brokerage

    Upstox Brokerage

    SegmentBrokerage Fee

    Equity Delivery

    ₹0 (Free)

    Equity Intraday

    ₹20 per executed order or 0.05% (whichever is lower)

    Equity Futures

    ₹20 per executed order or 0.05% (whichever is lower)

    Equity Options

    Flat ₹20 per executed order

    Currency Futures

    ₹20 per executed order or 0.01% (whichever is lower)

    Currency Options

    Flat ₹20 per executed order

    Commodity Futures

    ₹20 per executed order or 0.01% (whichever is lower)

    Commodity Options

    Flat ₹20 per executed order

     

  6. 6. Is Upstox trusted?

    Yes, Upstox is a trusted stock broker. Here are a few facts which make upstox trustworthy:

    • In the business for over 10 years.
    • Lakhs of retail customer trading online with upstox daily
    • SEBI registered broker.
    • Member of BSE, NSE and MCX exchanges.
    • No major violations reported in the audits by the exchanges so far.
    • Backed by prominent investors like Mr. Ratan Tata.
    • Profit making company with zero debt.

     

  7. 7. How to buy at Upstox?

    To buy shares, ETFs and mutual funds, you need to first open an account with upstox. Upstox opens 2 accounts, a trading and a demat account. The trading account is for buy/sell or securities and a demat account is to hold your securities in electronic format.

    Once your accounts are opened, you can then take the following steps to buy at Upstox:

    • Go to www.upstox.com or download Upstox Mobile App.
    • Login using user ID and password
    • Search for the desired security by entering a few characters of its name, say REL for Reliance
    • Enter the quantity, select order type, position etc.
    • Review your order and Confirm

    To watch a live demo of placing a buy order on the Upstox Pro web, you can watch this demo video.

     

  8. 8. How to buy IPO Upstox?

    Upstox offers an online IPO application. Upstox customers can apply in any IPO at BSE and NSE using their UPI ID.

    Steps to apply IPO through Upstox

    • Login to Upstox Pro Web or Upstox mobile app
    • Click on your customer name and customer ID on top right
    • Click on Apply for IPO link
    • Select the IPO you wish to apply by clicking the 'Details' button
    • Go to the bottom on IPO Detail page and click 'Place Bid' button
    • Enter UPI ID and choose Investor Type
    • Enter order quantity and price
    • Choose Cutoff-price checkbox if applying in the retail category
    • Review and place order
    • Approve the notification received on the BHIM app in 2 to 12 hours.

    If you have a upstox demat account, you can also apply in IPO using an online IPO facility offered by your bank using net banking. Almost all popular banks including ICICI, HDFC, SBI, Kotak, Axis Bank offer online IPO.

    You just have to mention your upstox demat account information in the IPO application form. The allocated shares are automatically delivered to your upstox demat account. You can sell them on the IPO listing day.

     

  9. 9. How to transfer money from Upstox to the bank account?

    To transfer money from your Upstox trading account to the bank account, you need to submit a 'Payout' request in the Upstox Pro Trading Website or Upstox Pro Mobile App.

    Steps for Fund Withdrawal using Upstox Website

    • Visit www.upstox.com
    • Hover over link 'Sign In' in the top navigation and click 'Pro Web'
    • Log in to the trading website
    • Click the 'Balance' link in the top right.
    • In the popup window, click the 'WITHDRAW FUNDS' button.
    • Enter the amount and click 'WITHDRAW' button

    Steps for Fund Withdrawal using Upstox Pro Mobile App

    • Login to the Upstox Pro Mobile App.
    • Click on the 'Funds' button in the bottom right
    • Click on 'Withdraw Funds' link
    • Enter the amount and click 'Withdraw Funds' button

     

  10. 10. How to earn from Upstox?

    Upstox runs a Partner Program wherein you can become a sub-broker and start referring customers from your network and outside, and earn commissions when they trade. You can earn 2 ways in this program:

    • Earn a part of the brokerage paid by your referrals
    • Earn incentives for referrals when they open a Upstox account

    Note:

    • Any individual or company can become a upstox partner.
    • No need for physical office or infrastructure.
    • Website, YouTube channel, Blog, etc. owners can also become a partner.
    • Only brokerage earnings are shared. Earnings from other sources i.e. Demat AMC, Demat Charges, Transaction Charges, Interest earning, software charges, etc. are not shared with a partner.
    • Partners get absolute freedom. No targets and no sells-pressure.
    • Excellent online partner portal to track your earnings and manage your clients.

     

  11. 11. How to close Upstox account?

    Upstox accounts can be close by submitting an account closure request form. An empty PFD form for closing the account is available for download on the upstox website.

    Note that you cannot close the Upstox account online or by contacting customer care on the phone or chat. It is an offline process where you have to sign a paper form and send it to the upstox office.

    Steps to close Upstox Account

    • Visit www.upstox.com
    • In the top menu, go to Support >> Download Forms
    • Go to 'Account Modification Forms' section
    • Download the 'Demat Account Closure' form
    • Print, fill and sign it.
    • Send it to the 'Correspondence Office' address mentioned on the top of the form.

    Note:

    • Before submitting the request for closing, make sure to clear all the dues, close open positions and transfer/sell demat holding.
    • If you do not get any confirmation in 7 days, follow-up with customer service.

     


85 Comments

Bobby
85. Bobby  Jun 5, 2020 16:53 I Like It. | I Don't Like It. | Report Abuse Reply
No transparency for traded reports. Always shows consolidated charges like brokerage, demat charges and other taxes. No clarity on margin report. Not fair & secured broker. Always keep eyes on your holdings. Finally I lost trust on Upstox and searching for other trusted broker.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Prince sharma
84. Prince sharma  Jun 4, 2020 21:37 I Like It. | I Don't Like It. | Report Abuse Reply
Poor service & hidden charges levies don't open account there.
Once again my humble request to all of u don't open account there,they use name ratan ji & intenionally fraud to thier client including myself.
Thanks u.
Sudhir
83. Sudhir  May 25, 2020 16:32 I Like It. | I Don't Like It. | Report Abuse Reply
They are fully irresponsible..they are not returning my money from trading account to bank account facing problem since two months

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Average
Website Usability - Below Average
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Below Average
Abhishek
82. Abhishek  May 23, 2020 01:02 I Like It. | I Don't Like It. | Report Abuse Reply
No one is responsible and take the charge to help the coustomer ..in knowing his p&l since inception as well as for the brokerage...worst app ever

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Anand Sanjay dhanve
81. Anand Sanjay dhanve  May 22, 2020 20:41 I Like It. | I Don't Like It. | Report Abuse Reply
Nice services

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Excellent
Prashanta Guha
80. Prashanta Guha  May 11, 2020 16:46 I Like It. | I Don't Like It. | Report Abuse Reply
Hi,

I've tried to create an account on Upstox on the recommendation of a friend. However, their payment gateway is very poorly designed and their customer support is badly managed.

After payment of the account opening fees, the payment gateway shut down and I received an error message. I've tried to contact their customer service by phone and e-mail, multiple times, over the last few weeks, but all in vain. No one picks up, and one phone number re-directs to the other.

I've contacted the payment gateway and they've been quick to respond. However, since they only facilitate payments, they cannot do much in this case.

The amount has been deducted from my bank account 3-4 weeks ago, and still no contact from Upstox. I've also tried to reach them on their social media account (Instagram), but to no avail.

I cannot comment on the trading, but stay away from their website for account opening purposes.

I've all the communication saved, if anyone wants to cross-check.
pankaj yadav
79. pankaj yadav  May 8, 2020 22:21 I Like It. | I Don't Like It. | Report Abuse Reply
customer support is very low and brokerage change cant see in details

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
mediatenth
78. mediatenth  Apr 29, 2020 16:02 I Like It. | I Don't Like It. | Report Abuse Reply
google
nice review
manoj
77. manoj  Apr 15, 2020 10:31 I Like It. | I Don't Like It. | Report Abuse Reply
every time login service not available

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Research Capabilities - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor
Arun Rajput
77.1. Arun Rajput  Apr 28, 2020 15:54 I Like It. | I Don't Like It. | Report Abuse
Exact Right
Suhas
76. Suhas  Apr 15, 2020 11:13 I Like It. | I Don't Like It. | Report Abuse Reply
Worst app, I cannot login through mobile nor desktop, my internet speed is 40 -50 mbps .
Also If logged in cannot see my holdings especially during market hours.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Jaiswal
75. Jaiswal  Apr 15, 2020 10:25 I Like It. | I Don't Like It. | Report Abuse Reply
Upstox mobile app doesn't allow me to login every now and then, even their portal has crashed multiple times in the past. I have repeatedly raised the concerns but the customer service also looks pathetic.

I went for Upstox only because they open the demat/trading accounts online afte ronline verification, without having you to send all your documents to them via courier/post. But may be that was my biggest mistake. They have checked my patience. God knows how many other people are not able to login to their shitty portal and app.

They do not realise how much effort and planning it takes for people to invest in these difficult times like the one we are facing now. Less than 1 star ratings from my side. Look forward to using some other broker's services soon.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
TRP
74. TRP  Apr 15, 2020 10:13 I Like It. | I Don't Like It. | Report Abuse Reply
Third class mobile app. Everytime login issu, they even don't care to solve your problems after 2 days. Such a blunder.

Ratings:

Brokerage - Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Ranjit Singh
73. Ranjit Singh  Apr 15, 2020 10:07 I Like It. | I Don't Like It. | Report Abuse Reply
Very low graded app for trading. Losing my money in itradaday transactions as the app always out of work after accepting the orders. No body is responsible for our losses, they are just milking their fee per order. Really a fuddu app.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
PRINCE KUMAR
72. PRINCE KUMAR  Apr 9, 2020 17:46 I Like It. | I Don't Like It. | Report Abuse Reply
Site and app are too slow. I face losses of 10 thousand due to their slow server and technical error. For intraday, I never suggest for Upstox. Customer support is very poor and the charge is high as compare to Zerodha. Not a value for money service.

Ratings:

Brokerage - Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Sonukumar
71. Sonukumar  Apr 8, 2020 10:32 I Like It. | I Don't Like It. | Report Abuse Reply
Dont open account in upstox, for there cheap brokrage
always software problem & very pathetic service always
you are not even able to exit your positions
honestly, find another brokere but not upstox. they cheat you always.
krish
70. krish  Apr 8, 2020 10:26 I Like It. 1 | I Don't Like It. | Report Abuse Reply
Dont just see fee also observe services very very poor service most of the orders will not be placed correctly very poor service

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Susupti Roy
69. Susupti Roy  Apr 4, 2020 19:41 I Like It. | I Don't Like It. | Report Abuse Reply
Like Brokerage
Dislike DP Charges

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Average
Customer Service - Above Average
Overall Experience - Excellent
Bhushan Thakare
68. Bhushan Thakare  Jul 25, 2019 08:26 I Like It. 1 | I Don't Like It. | Report Abuse Reply
I like the service of customer satisfaction through chatbox facility and also calling facility the best thing it is.
And app is user friendly.
All over I loved it.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Excellent
Shubhranshu
68.1. Shubhranshu  Apr 3, 2020 18:35 I Like It. 1 | I Don't Like It. | Report Abuse
Upstox has been deducting my money every other day, they sms a different bill amount and would charge different, create a bill for different amount.

Customer service is useless. No body cares. They offer Flipkart voucher and Free account to attract customers.
Later they would charge you AMC and won't give Flipkart voucher. They would say they're Backed by Ratan Tata, but nobody will help you when they loot your money. Stay away from Upstox.
Gaurav Choudhary
67. Gaurav Choudhary  Apr 1, 2020 09:50 I Like It. 1 | I Don't Like It. | Report Abuse Reply
Customer care is the worst

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Susupti Roy
66. Susupti Roy  Mar 26, 2020 11:43 I Like It. | I Don't Like It. | Report Abuse Reply
Excellent service. I am very satisfied with Upstox service. They opened my Demat account within 24 hrs whereas sone other broker failed to open demat account within 2 weeks. Thanks Upstox. The mobile app is too good. Somehow I feel the app is complete.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Excellent

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