Upstox Stock Trading, Demat, Brokerage and Reviews 2021


162.15% 1,623,515 Clients

Upstox is a tech-first low cost broking firm in India providing trading opportunities at unbeatable prices. Company provide trading on different segments such as equities, commodities, currency, futures, options which are available on its Upstox Pro Web and Upstox Pro Mobile trading platforms.

Upstox is backed by a group of investors including Kalaari Capital, Ratan Tata and GVK Davix.

Upstox trading platform offers trading, analysis, charting and many more rich trading features. This platform makes it easy to place orders through mobile phones and web browser. Upstox trading platform is built on Omnisys NEST OMS (Order Management System) and Omnisys NEST RMS (Risk Management System).

Upstox offers absolutely free trading account and free trading in Equity Delivery segment. Trading in Equity F&O, Equity Indra-day, Commodities and Currency Derivatives is available through Upstox Pro. UpStox Pro is the paid service of UpStox for traders.

Upstox Special Offers

Get 30 Days Unlimited Trading

Join over 20 lakh traders. Open an account and get 30 days unlimited brokerage credit. Trade in Intra-day and F&O Trades at flat Rs 20 per order.

Request Callback

Account Types

Upstox offers two different type of trading account to suite investors/traders need:

  1. Upstox Basic Plan

    Brokerage Free equity delivey and Rs 20 per trade for Equity F&O, Commodity and Currency

    The plan offers basic trading features in Equity Delivery segment through mobile and website. Upstock doesn't change any brokerage for trading in Equity Delivery segment.

    Upstox basic plan offers upto 20x leverage on Cash segment.

  2. Upstox Priority Pack

    Rs 0 equity delivey brokerage and flat Rs 30 per trade for Equity F&O, Commodity and Currency

    Upstox Pro is the trading platform for frequent traders; who trade in Indra-day and F&O segments. This plan offers upto 25x leverage on Cash segment.

    Along with the standard features offered in Upstox Basic Plan, Upstox Pro offers stock search, analyze, trade, and monitor stocks, currencies, F&O, and commodities.

    Upstox Pro provides advance charting for professional traders for technical analysis. It also offers wide range of indicators, chart types, data rich user interface.

Upstox Trading Plans Comparison

SegmentUpstox Basic PlanUpstox Priority Pack
Brokerage - Equity DeliveryFreeFree
Brokerage - F&O, Commodity, CurrencyRs 20 per trade or 0.05% (whichever is lower)Rs 30 per trade or 0.05% (whichever is lower)
Margin - Intraday
NSE/BSE Cash15x20x
Index Futures4x5x
Stock Futures4x4x
Index Option Sell4x5x
Stock Option Sell4x4x
NSE Currency4x4x
MCX Future2.5x3x
Margin - CO/OCO Orders
NSE/BSE Cash20x25x
Index Futures10x14x
Stock Futures4x6x
NSE Option Buy1.33x2x
Index Option Sell4x5x
Stock Option Sell4x4x
NSE Currency4x5x
MCX Future3x4x

Upstox Charges 2021

  • Upstox Account Opening Charges: Rs 249
  • Upstox Demat AMC: Rs 300 per year (paid monthly)

Upstox Prepaid Brokerage Plans (Rs 249, Rs 499 or Rs 999)

Every upstox customer needs to buy one of the following prepaid brokerage plans to open Upstox account. It is mandatory to buy a prepaid brokerage plan with upstox. This plan is also compulsory for people who would like to do only equity delivery trades which are brokerage free.

Plan Customer Pays Customer gets brokerage worth Extra brokerage earned
Standard Plan Rs 249 Rs 400 Rs 151
Advanced Plan Rs 499 Rs 1,000 Rs 501
Premium Plan Rs 999 Rs 2,500 Rs 1501

Note: The amount that the customer pays (Rs 249, Rs 499 and Rs 999*) has a validity period of 2 years from the date of payment.

The amount that the customer receives (Rs 151, Rs 501 and Rs 1501) will have the following validity:

  • Rs 151- 30 days from the date of payment
  • Rs 499- 45 days from the date of payment
  • Rs 1501- 60 days from the date of payment

*18% GST will be levied on the amount on the prepaid brokerage.

Upstox Equity Delivery & Intraday Charges

Upstox equity delivery brokerage is Rs 0 (Free). Upstox equity intraday brokerage is Rs 20 per executed order or 0.05% (whichever is lower).

Upstox ChargesEquity DeliveryEquity Intraday
BrokerageRs 0Rs 20 per executed order or 0.05% (whichever is lower)
STT0.1% on both Buy and Sell0.025% on the Sell Side
Transaction ChargesRs 325/croreRs 325/crore
Demat Transaction ChargesRs 18.5 per scrip (only on sell)Rs 0
GST18% (on Brokerage + Transaction Charges)18% (on Brokerage + Transaction Charges)
SEBI ChargesRs 5/CroreRs 5/Crore
Stamp Duty**

Upstox Equity F&O Charges

Upstox Equity F&O brokerage is Rs 20 per executed order or 0.05% (whichever is lower).

Upstox ChargesFuturesOptions
BrokerageRs 20 per executed order or 0.05% (whichever is lower)Flat Rs 20 per executed order.
STT0.1% (on Sell Side)0.1% (on Sell Side)
Transaction ChargesRs 210/croreRs 5500/crore on premium turnover
Demat Transaction ChargesRs 0Rs 0
GST18% (on Brokerage + Transaction Charges)18% (on Brokerage + Transaction Charges)
SEBI ChargesRs 5/CroreRs 5/Crore
Stamp Duty**

Upstox Currency Charges

Upstox Currency brokerage is Rs 20 per executed order or 0.05% (whichever is lower).

Upstox ChargesCurrency FuturesCurrency Options
BrokerageRs 20 per executed order or 0.05% (whichever is lower)Flat Rs 20 per executed order.
STTNo STTNo STT
Transaction Charges NSE: 0.00013% | BSE: 0.00062%NSE: 0.065% | BSE: 0.026% (on premium)
GST18% (on Brokerage + Transaction Charges)18% (on Brokerage + Transaction Charges)
SEBI ChargesRs 5/CroreRs 5/Crore
Stamp Duty**

Upstox Commodity Charges

Upstox Commodity brokerage is Rs 20 per executed order or 0.05% (whichever is lower).

Upstox ChargesCommodity FuturesCommodity Options
BrokerageRs 20 per executed order or 0.05% (whichever is lower)Flat Rs 20 per executed order.
STT0.01% on sell trade (Non-Agri)0.05% on sell trade
Transaction Charges0.0031%0.002%
GST18% (on Brokerage + Transaction Charges)18% (on Brokerage + Transaction Charges)
SEBI ChargesRs 5/CroreRs 5/Crore
Stamp Duty**

UpStox Charge Explained:

  • STT: This is charged only on the sell side for intraday and F&O trades. It is charged on both sides for Delivery trades in Equity.
  • Stamp Duty: Charges based on the state the customer is located in.
  • Goods and Services Tax (GST): This is charged at 18% of the total cost of brokerage plus transaction charges.
  • SEBI Turnover Fees: This is charged at Rs 5 per Crore.

Other Charges (Upstox Broker Hidden Charges / Fees):

  1. Call & Trade: Rs 20 per executed order
  2. Physical contract notes: Rs 25 per contract note plus courier charges. (Digital contract notes are free.)
  3. Instant Money Transfer Fee: Rs 7 per transfer

Visit Upstox Brokerage Charges Review for more detail.

Special Offer:

30 days unlimited brokerage credit + Flat Rs 20 per order for Intra-day and F&O. Get the Exclusive Offer


Upstox Online Account Opening


Upstox Trading Software (Upstox Trading Platforms)

Upstox offers mobile and website based trading. Upstox's trading platform is build in-house by RKSV to make it extremely easy to place orders through mobile as well as web browser. As of now no trading terminal is available though Upstox.

 

Visit Upstox Trading Software Review for more detail.

Contact Upstox / Request Call Back

30 days unlimited brokerage credit + Flat Rs 20 per order for Intra-day and F&O. Get the Exclusive Offer

Name:Phone
EmailCity
State
Are you a day trader?

Upstox Pros and Cons


Upstox Pros (Advantages)

The following are the advantages of Upstox. You must read Upstox advantages and disadvantages before opening an account with Upstox. Upstox pros and cons help you find if it suits your investment needs.

  • Upstox offers brokerage free trading in Equity Delivery segment (Customer does not have to pay brokerage for delivery trades in equity segment).
  • Mobile trading app available for both Android and iOS phones. No software uses charges.
  • After Market Order (AMO), Cover Order and Bracket Order(BO) or One cancels Other (OCO) orders are available on both web and mobile.
  • Trailing-Stop/Stop-Loss (SL) is available in both web and mobile.
  • Upstox Pro Web Trading Platform offers multiple indicators to monitor markets on-the-go.
  • Upstox Bridge for AmiBroker helps you to code & execute your trading strategy using the AmiBroker AFL editor.
  • Upstox Developer Console helps you build (code) your own trading app using languages such as Python.
  • Upstox Option Chain Tool helps traders find out Spot, Future prices, vertical comparison of rates, get details such as circuit levels, Open High Low Close and market depth. It allows customers to measure volatility, open Interest, performance indicator and check greeks as well.
  • Upstox MF Platform offers 1000's of Mutual Funds to invest in. Customers can choose Lumpsum or SIP pattern of investing.
  • Margin Against Shares is available.
  • Priority Brokerage Package is available for customers who need higher leverage.
  • Online IPO Application (UPI) is available.

Upstox Cons (Disadvantages)

The following are the cons of Upstox. Check the list of Upstox drawbacks.

  • Good Till Cancelled (GTC) and Good Till Date/Time (GTD) Orders are not available in Equity Segment. GTC/GTD orders are available in commodity trading.
  • Margin Funding is not available on delivery trades. Higher leverage is available in Upstox Priority Pack account.
  • Upstox doesn't offer unlimited monthly trading plans.
  • Call and trade fee is charged at extra Rs 20 per executed order (Rs 20 Brokerage + Rs 20 Call & Trade Fee).
  • Additional Rs 20 per executed order is charged for Intraday square MIS/BO/CO orders when they are not square off by the customer.
  • Brokerage free trading is available only in Equity Delivery segment (in Upstox Basic plan). For all other segments including Equity F&O, Commodity F&O and Currency Derivative, brokerage is charged at Rs 20 or lower per trade.
  • In Upstox basic plan, though brokerage is free, customers still have to pay the Demat Transaction Charges. Upstox Demat debit transaction charges (Rs 21.83) is high than other discount brokers who charges fee of Rs 15.93 per demat debit transaction.
  • Doesn't provide stock tips or recommendations.
  • 3-in-1 accounts are not available as company doesn't provide banking services.
  • 24/7 customer service is not available.
  • Upstox NRI Trading and demat account is no more available (since Jan 2018).
  • Upstox doesn't offer API access for automated trading.

Upstox Enquiry Form

Upstox Margin / Exposure

Upstox leverage for intraday, delivery, options, currency and commodities.

SegmentMargin
Equity Delivery1x (no margin)
Equity IntradayBasic: 15x | Priority: 20x | Basic CO: 20x | Priority CO: 27x
Equity FutureBasic: 3x | Priority: 3x | Basic CO: 5x | Priority CO: 6x
Equity OptionsBasic: 3x | Priority: 3x | Basic CO: 3x | Priority CO: 3x
Currency FutureBasic:4x | Priority:4x | Basic CO:4x | Priority CO:5x
Currency OptionsBasic: 4x | Priority: 4x | Basic CO: 4x | Priority CO: 5x
Commodity FutureBasic: 2.5x | Priority: 3x | Basic CO: 3x | Priority CO: 4x
Commodity Options

Visit Upstox Margin Review for more detail.


Upstox Ratings

Overall Rating Rated 2.5 stars 2.5/5
Fees Rated 3.5 stars 3.5/5
Brokerage Rated 3.5 stars 3.5/5
Usability Rated 2.6 stars 2.6/5
Customer Service Rated 2.3 stars 2.3/5
Research Capabilities Rated 2.3 stars 2.3/5

Based on 106 Votes by Upstox Customers

Do you trade with Upstox? Rate Upstox


Upstox Complaint

The number of Upstox customer complaint received by the exchanges. The Upstox consumer complaint report helps understanding the Upstox quality and relibility of service.

Exchange Financial Year Number of Clients* Complaints** %
NSE 2020-21 1,623,515 596 0.04%
BSE 2020-21 143,126 7 0%
NSE 2019-20 619,305 164 0.03%
BSE 2019-20 142,797 11 0.01%
NSE 2018-19 92,781 58 0.06%
BSE 2018-19 22,381 7 0.03%
NSE 2017-18 43,889 35 0.08%
BSE 2017-18 24,483 2 0.01%
NSE 2016-17 17,229 21 0.12%
BSE 2016-17 3,910 1 0.03%

* The number of active customers reported by the broker.

** The total number of complaints received against the broker at the given exchange.

Visit Upstox Complaints at BSE, NSE and MCX for detail report.

Frequently Asked Questions

  1. 1. What is Upstox account?

    Upstox account is a 2-in-1 account combining a trading and a demat account. The trading account gives you access to stock exchanges like NSE, BSE and MCX etc, while the demat account is used to hold securities like stocks, mutual funds etc., in electronic form.

    The upstox account allows investors to invest/trade in stocks, equity derivatives, currency and commodities. It also offers online mutual fund (regular and direct) in a lump sum or SIP way.

     

  2. 2. How to open Upstox account online?

    Upstox offers instant paperless online account opening to people who have an Aadhaar Card linked to their current phone number.

    Steps to open Upstox account online

    1. Request a callback from Upstox or visit www.upstox.com
    2. Enter Email and Mobile Number
    3. Validate with OTP
    4. Enter personal and bank details
    5. Upload Aadhaar Card, PAN Card, Income Proof (for derivatives trading), Signature (on a blank paper) and photograph.
    6. Review, confirm and submit the application.

    You can expect your account to be activated within the next 24 - 48 hours. The company will inform you through email and SMS.

     

  3. 3. Upstox is good or bad?

    Upstox is an online discount broker offering trading services in stocks and commodities. It is one of the 200+ large stock broker offering retail trading services, who are in the business for 10 to 25 years.

    No broker is good or bad. It depends if a broker suites your requirement for trading and investment.

    Read upstox review and compare it with top brokers to find which broker best suits you:

    Here are a few pros and cons of Upstox which may help you determine if upstox is good for you.

    Upstox Advantages and Disadvantages

    Upstox Advantages Upstox Disadvantages
    • Brokerage Free Equity Delivery segment
    • Ultra-low broker (Rs 20 per trade) for Intraday and F&O
    • Commission-free Direct Mutual Funds
    • Excellent online trading platform (Website and Mobile App)
    • Bracket and Cover Orders available
    • Margin against share is available
    • No neighborhood offices in your town. It's an online broker.
    • No personal relationship manager
    • No research and advisory services
    • No GTC Orders
    • Doesn't offer NRI trading account
    • Margin funding not available
    • Additional Rs 20 for Call & Trade orders
    • Additional Rs 20 for the auto square of intraday orders
    • It doesn't offer monthly unlimited trading plans.
    • It doesn't offer API to alog traders.

     

  4. 4. Who owns Upstox?

    Upstox is a private limited company owned by Mumbai based RKSV Securities Pvt Ltd. Mr. Ravi Kumar, Mr. Raghu Kumar and Mr. Shrini Viswanath are the co-founders of the company.

    The company is also backed by a group of investors including Ratan Tata, Tiger Global and GVK Davix.

    Upstox investor includes:

    • Tiger Global Management - 31.1% stake
    • Kalaari Capital Partners - 15.21% stake
    • GVK Davix Technologies - 2.54% stake.
    • Ratan Tata - 1.33% stake

    Remaining 50% stacks are with the promoters of the company which includes Mr. Ravi Kumar and Mr. Shrinivas Viswanath.

    The above shareholding is as of Jan 2020.

     

  5. 5. Is Upstox free?

    Upstox offers brokerage free equity delivery trades. For all other segments, it charges flat Rs 20 per executed order. Also, customers have to pay government taxes, exchange turnover charges, demat debit transaction fees etc.

    Upstox Brokerage

    Upstox Brokerage

    SegmentBrokerage Fee

    Equity Delivery

    Rs 0 (Free)

    Equity Intraday

    Rs 20 per executed order or 0.05% (whichever is lower)

    Equity Futures

    Rs 20 per executed order or 0.05% (whichever is lower)

    Equity Options

    Flat Rs 20 per executed order

    Currency Futures

    Rs 20 per executed order or 0.01% (whichever is lower)

    Currency Options

    Flat Rs 20 per executed order

    Commodity Futures

    Rs 20 per executed order or 0.01% (whichever is lower)

    Commodity Options

    Flat Rs 20 per executed order

     

  6. 6. Is Upstox trusted?

    Yes, Upstox is a trusted stock broker. Here are a few facts which make upstox trustworthy:

    • In the business for over 10 years.
    • Lakhs of retail customer trading online with upstox daily
    • SEBI registered broker.
    • Member of BSE, NSE and MCX exchanges.
    • No major violations reported in the audits by the exchanges so far.
    • Backed by prominent investors like Mr. Ratan Tata.
    • Profit making company with zero debt.

     

  7. 7. How to buy at Upstox?

    To buy shares, ETFs and mutual funds, you need to first open an account with upstox. Upstox opens 2 accounts, a trading and a demat account. The trading account is for buy/sell or securities and a demat account is to hold your securities in electronic format.

    Once your accounts are opened, you can then take the following steps to buy at Upstox:

    • Go to www.upstox.com or download Upstox Mobile App.
    • Login using user ID and password
    • Search for the desired security by entering a few characters of its name, say REL for Reliance
    • Enter the quantity, select order type, position etc.
    • Review your order and Confirm

    To watch a live demo of placing a buy order on the Upstox Pro web, you can watch this demo video.

     

  8. 8. How to buy IPO Upstox?

    Upstox offers an online IPO application. Upstox customers can apply in any IPO at BSE and NSE using their UPI ID.

    Steps to apply IPO through Upstox

    • Login to Upstox Pro Web or Upstox mobile app
    • Click on your customer name and customer ID on top right
    • Click on Apply for IPO link
    • Select the IPO you wish to apply by clicking the 'Details' button
    • Go to the bottom on IPO Detail page and click 'Place Bid' button
    • Enter UPI ID and choose Investor Type
    • Enter order quantity and price
    • Choose Cutoff-price checkbox if applying in the retail category
    • Review and place order
    • Approve the notification received on the BHIM app in 2 to 12 hours.

    If you have a upstox demat account, you can also apply in IPO using an online IPO facility offered by your bank using net banking. Almost all popular banks including ICICI, HDFC, SBI, Kotak, Axis Bank offer online IPO.

    You just have to mention your upstox demat account information in the IPO application form. The allocated shares are automatically delivered to your upstox demat account. You can sell them on the IPO listing day.

     

  9. 9. How to transfer money from Upstox to the bank account?

    To transfer money from your Upstox trading account to the bank account, you need to submit a 'Payout' request in the Upstox Pro Trading Website or Upstox Pro Mobile App.

    Steps for Fund Withdrawal using Upstox Website

    • Visit www.upstox.com
    • Hover over link 'Sign In' in the top navigation and click 'Pro Web'
    • Log in to the trading website
    • Click the 'Balance' link in the top right.
    • In the popup window, click the 'WITHDRAW FUNDS' button.
    • Enter the amount and click 'WITHDRAW' button

    Steps for Fund Withdrawal using Upstox Pro Mobile App

    • Login to the Upstox Pro Mobile App.
    • Click on the 'Funds' button in the bottom right
    • Click on 'Withdraw Funds' link
    • Enter the amount and click 'Withdraw Funds' button

     

  10. 10. How to earn from Upstox?

    Upstox runs a Partner Program wherein you can become a sub-broker and start referring customers from your network and outside, and earn commissions when they trade. You can earn 2 ways in this program:

    • Earn a part of the brokerage paid by your referrals
    • Earn incentives for referrals when they open a Upstox account

    Note:

    • Any individual or company can become a upstox partner.
    • No need for physical office or infrastructure.
    • Website, YouTube channel, Blog, etc. owners can also become a partner.
    • Only brokerage earnings are shared. Earnings from other sources i.e. Demat AMC, Demat Charges, Transaction Charges, Interest earning, software charges, etc. are not shared with a partner.
    • Partners get absolute freedom. No targets and no sells-pressure.
    • Excellent online partner portal to track your earnings and manage your clients.

     

  11. 11. How to close Upstox account?

    Upstox accounts can be close by submitting an account closure request form. An empty PFD form for closing the account is available for download on the upstox website.

    Note that you cannot close the Upstox account online or by contacting customer care on the phone or chat. It is an offline process where you have to sign a paper form and send it to the upstox office.

    Steps to close Upstox Account

    • Visit www.upstox.com
    • In the top menu, go to Support >> Download Forms
    • Go to 'Account Modification Forms' section
    • Download the 'Demat Account Closure' form
    • Print, fill and sign it.
    • Send it to the 'Correspondence Office' address mentioned on the top of the form.

    Note:

    • Before submitting the request for closing, make sure to clear all the dues, close open positions and transfer/sell demat holding.
    • If you do not get any confirmation in 7 days, follow-up with customer service.

     

  12. 12. Does Upstox allow BTST?

    No, Upstox doesn't allow BTST (Buy Today Sell Tomorrow) facility.

    They stopped offering BTST from 1st September 2020 after SEBI introduces the new margin policy.

    If you buy 1000 shares of TCS on 1st September 2020, you would be able to sell these shares only after these shares are credited in your demat account on T+2 days. It means you cannot sell these shares before 4th September 2020.

     


155 Comments

Nancy Hilda
155. Nancy Hilda  Mar 4, 2021 20:13 I Like It. | Report Abuse Reply 0
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Vivek Mallik
154. Vivek Mallik  Mar 2, 2021 11:16 I Like It. | Report Abuse Reply 0
1. Very poor customer service. DO NOT attend to problems.
2. Chart layout does not save/ update.
3. Do NOT fulfill obligations.
4. Spam you several times a day with advertisement.
Please DO NOT open account with them.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Very Poor
Saju P
153. Saju P  Feb 22, 2021 20:04 I Like It. | Report Abuse Reply 0
After the recent crash in Upstox Server/Network ,they blocked CO /OCO orders indefinitely . It causes problems for working class who is taking Intraday trades . With out this order types we can not set Stop loss and Target . When complaint they are telling that due volatility of market RMS teams blocked the orders , never ever recommend Upstox for anyone
MURALIKRISHNAN.V
152. MURALIKRISHNAN.V  Jan 8, 2021 10:23 I Like It. | Report Abuse Reply 0
worst chart i nave never seen like this in my life, i am a scalper really this platform is useless. i usually trade at first 5 min when the market is opened at 9.15am other charts are showing red candle only in this platform charts shows green colour .. so i took wrong trade and loosed ... really i felt bad about this upstox platform. pls do not use this platform for scalping its worst experience for me. i am saying true if u need to check that chart check BN chart 08.01.2021 chart 9.15 am candle its is big green colour candle. but check in other platform its red candle only... really useless one.
Saju P
152.1. Saju P  Feb 22, 2021 19:56 I Like It. | Report Abuse 0
Yes exactly , I am also facing this problem . The price levels are not updating between 9 am to 9.15 am during pre-market sessions . When I complaint they advised me to clear the casch of the computer. The interesting thing is ZERODA platform in the next tab of the same browser is updating the prices properly . I had taken the screen shots of both the platforms , however they are repeating the same statement . For scalpping never ever use Upstox platform and if possible better avoid Upstox for Intraday trading .
Yogesh
151. Yogesh  Feb 18, 2021 10:12 I Like It. | Report Abuse Reply 0
Customer services extremely poor
Unable to solve queries,Have an APPETITE for tickets only, for practically,every message ends with....raise a ticket
Different people to talk to,every time
Rahul Gupta
150. Rahul Gupta  Feb 17, 2021 12:07 I Like It. | Report Abuse Reply 0
Pathetic service..apps hangs on critical days (Like Budget day 2021_)...has caused lots of losses..because stop loss doesnot work..
I have trying to get offmarket transfer from last 40 days..but they simply dont.know how to do it.
There is no escalation process ..strange..
You will not get any reply from complaince or scores

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Agarwal
149. Agarwal  Feb 16, 2021 04:59 I Like It. | Report Abuse Reply 0
upstox are manipulating customer account.

Customer service are also very poor.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Below Average
Website Usability - Above Average
Research Capabilities - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor
Vaibhav
148. Vaibhav  Feb 11, 2021 15:58 I Like It. 1 | Report Abuse Reply 0
Haramkhore hai sala broker hamesha jab bhi market kabhi badi move hone wali hai tab hamasha server band karke baithata hai sala. aisa harami broker hai ye. Kio bhi is upstox pe app mat open karna aur karega to bhi FNO me trade mat karna apka profit loss me conert hone tak server band karke baithega

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Madhu
147. Madhu  Feb 9, 2021 08:11 I Like It. 1 | Report Abuse Reply 0
Very Bad service dont install UPSTOX
suresh
146. suresh  Feb 7, 2021 19:24 I Like It. 1 | Report Abuse Reply 0
using this actively since 1 year. worse experience with customer care and application. last week application did not work for 4 hours which led to losses for me 50K.. no one is taking responsibility for this. what is the point of having low charges but getting these kind of losses.
seriously i would not recommend this bushtit broker. stay away from this. y
Santosh
145. Santosh  Feb 3, 2021 00:08 I Like It. 1 | Report Abuse Reply 0
I have been using this app for more than a year. Here’s my rationale for the above-given rating.
Upstox is the most unreliable app for trading. For instance, the platform failed exactly on the day of the budget announcement where large bids and volume transactions take place. The platform started working the next day and the company head posted a mail stating the technical glitch. This shows the companies unpreparedness and lack of vision. Technical issues aside amount of sorry can revert the lost trade opportunities. There were few issues in futures and options as well

They charge AMC on-time but fail to serve their users when the users need the platform the most. In my opinion, it's unfair to charge when they aren't providing quality service.

I don't recommend this app for investors as well because the app fails to alert the user even when the user has a defined price alert in the app. Another disadvantage in using Upstox is that they DON'T offer free transfer of shares among family members who have accounts in upstox. Upstox COMPETITORs offers free and hassles transfer among family/relations.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Very Poor
datta
144. datta  Feb 2, 2021 18:06 I Like It. 1 | Report Abuse Reply 0
mobile app and terminal also get fails on event day ...

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
saurabh
143. saurabh  Feb 2, 2021 11:21 I Like It. | Report Abuse Reply 0
there app crashed on budget day ... i could not cut my trades and suffered losses. wont recommend upstox to anyone

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Below Average
Upstox User
142. Upstox User  Feb 1, 2021 17:24 I Like It. | Report Abuse Reply 0
Due to not able to login in upstox account app as well website. Anyone has did complaint to cdsl/nsdl/sebi/bse/nse for that?
AXEL
141. AXEL  Feb 1, 2021 16:09 I Like It. 1 | Report Abuse Reply 0
ITS THE MOST USELESS BROKER EVER. HUGE LOSSES TODAY. GO WITH SOME OTHER BROKERS UPSTOX IS PATHETIC.
frustrated trader
140. frustrated trader  Feb 1, 2021 16:06 I Like It. | Report Abuse Reply 0
totally pathetic app. dont go with them. stealing thieves.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Ashok P
139. Ashok P  Feb 1, 2021 15:16 I Like It. | Report Abuse Reply 0
One of the worst customer service and there app wont work at crucial times. Customer service is worst I ever seen
atul anand
138. atul anand  Feb 1, 2021 14:49 I Like It. | Report Abuse Reply 0
worst customer service
mostly hangs on high volatality days
should not open account
today was budget session and its server is down
shilpa
137. shilpa  Feb 1, 2021 13:46 I Like It. | Report Abuse Reply 0
my 10k profit went in to 3k loss finallty due to upstox was down when i was supposed to book mt profit.customer care was continuesly busy busy busy

they are playing with our money.. being in such a high sensitive sector of stock brokerage dont they have basic sense that they will be playing with our money

worst, utter nonsense and least and bad service
Praveen
136. Praveen  Aug 9, 2020 17:31 I Like It. | Report Abuse Reply 0
Worst customer service and worst platform. Hiding in Covid 19 excuse. For last 2.5months I have been unable place AMO sell orders as mine was new account and I did courier physical POA to their Mumbai office. Their support team is unavailable since lockdown in mid March. They have put block on several securities while I am able to easily trade in same scrips on ICICIdirect platform. Further, it give repeated errors while placing orders on Upstox for several hours at times and you are not able sell at your desired price. I will strongly advise to go with other brokerages and avoid upstox.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Jagannath
136.1. Jagannath  Jan 26, 2021 13:50 I Like It. | Report Abuse 0
Upstox is the worst broker among all the stock broker.
The buying price of the holdings is always showing wrong value even more than actual cost.they are simply cheating customer monkey.

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