Upstox Stock Trading, Demat, Brokerage and Reviews 2020


48.83% 921,740 Clients

Upstox is a tech-first low cost broking firm in India providing trading opportunities at unbeatable prices. Company provide trading on different segments such as equities, commodities, currency, futures, options which are available on its Upstox Pro Web and Upstox Pro Mobile trading platforms.

Upstox is backed by a group of investors including Kalaari Capital, Ratan Tata and GVK Davix.

Upstox trading platform offers trading, analysis, charting and many more rich trading features. This platform makes it easy to place orders through mobile phones and web browser. Upstox trading platform is built on Omnisys NEST OMS (Order Management System) and Omnisys NEST RMS (Risk Management System).

Upstox offers absolutely free trading account and free trading in Equity Delivery segment. Trading in Equity F&O, Equity Indra-day, Commodities and Currency Derivatives is available through Upstox Pro. UpStox Pro is the paid service of UpStox for traders.

Upstox Special Offers

FREE Equity Delivery Trading

Open Upstox Trading Account and get brokerage FREE Equity Delivery Trades (₹0 brokerage). Trade in Intra-day and F&O Trades at flat ₹20 per order.

Request Callback

Account Types

Upstox offers two different type of trading account to suite investors/traders need:

  1. Upstox Basic Plan

    Brokerage Free equity delivey and ₹20 per trade for Equity F&O, Commodity and Currency

    The plan offers basic trading features in Equity Delivery segment through mobile and website. Upstock doesn't change any brokerage for trading in Equity Delivery segment.

    Upstox basic plan offers upto 20x leverage on Cash segment.

  2. Upstox Priority Pack

    ₹0 equity delivey brokerage and flat ₹30 per trade for Equity F&O, Commodity and Currency

    Upstox Pro is the trading platform for frequent traders; who trade in Indra-day and F&O segments. This plan offers upto 25x leverage on Cash segment.

    Along with the standard features offered in Upstox Basic Plan, Upstox Pro offers stock search, analyze, trade, and monitor stocks, currencies, F&O, and commodities.

    Upstox Pro provides advance charting for professional traders for technical analysis. It also offers wide range of indicators, chart types, data rich user interface.

Upstox Trading Plans Comparison

SegmentUpstox Basic PlanUpstox Priority Pack
Brokerage - Equity DeliveryFreeFree
Brokerage - F&O, Commodity, Currency₹20 per trade or 0.05% (whichever is lower)₹30 per trade or 0.05% (whichever is lower)
Margin - Intraday
NSE/BSE Cash15x20x
Index Futures4x5x
Stock Futures4x4x
Index Option Sell4x5x
Stock Option Sell4x4x
NSE Currency4x4x
MCX Future2.5x3x
Margin - CO/OCO Orders
NSE/BSE Cash20x25x
Index Futures10x14x
Stock Futures4x6x
NSE Option Buy1.33x2x
Index Option Sell4x5x
Stock Option Sell4x4x
NSE Currency4x5x
MCX Future3x4x

Upstox Charges 2020

  • Upstox Account Opening Charges: ₹249
  • Upstox Demat AMC: ₹300 per year (paid monthly)

Upstox Prepaid Brokerage Plans (₹249, ₹499 or ₹999)

Every upstox customer needs to buy one of the following prepaid brokerage plans to open Upstox account. It is mandatory to buy a prepaid brokerage plan with upstox. This plan is also compulsory for people who would like to do only equity delivery trades which are brokerage free.

Plan Customer Pays Customer gets brokerage worth Extra brokerage earned
Standard Plan ₹249 ₹400 ₹151
Advanced Plan ₹499 ₹1,000 ₹501
Premium Plan ₹999 ₹2,500 ₹1501

Note: The amount that the customer pays (₹249, ₹499 and ₹999*) has a validity period of 2 years from the date of payment.

The amount that the customer receives (₹151, ₹501 and ₹1501) will have the following validity:

  • ₹151- 30 days from the date of payment
  • ₹499- 45 days from the date of payment
  • ₹1501- 60 days from the date of payment

*18% GST will be levied on the amount on the prepaid brokerage.

Upstox Equity Delivery & Intraday Charges

Upstox equity delivery brokerage is ₹0 (Free). Upstox equity intraday brokerage is ₹20 per executed order or 0.05% (whichever is lower).

Upstox ChargesEquity DeliveryEquity Intraday
Brokerage₹0₹20 per executed order or 0.05% (whichever is lower)
STT0.1% on both Buy and Sell0.025% on the Sell Side
Transaction Charges₹325/crore₹325/crore
Demat Transaction Charges₹18.5 per scrip (only on sell)₹0
GST18% (on Brokerage + Transaction Charges)18% (on Brokerage + Transaction Charges)
SEBI Charges₹5/Crore₹5/Crore
Stamp Duty**

Upstox Equity F&O Charges

Upstox Equity F&O brokerage is ₹20 per executed order or 0.05% (whichever is lower).

Upstox ChargesFuturesOptions
Brokerage₹20 per executed order or 0.05% (whichever is lower)Flat ₹20 per executed order.
STT0.1% (on Sell Side)0.1% (on Sell Side)
Transaction Charges₹210/crore₹5500/crore on premium turnover
Demat Transaction Charges₹0₹0
GST18% (on Brokerage + Transaction Charges)18% (on Brokerage + Transaction Charges)
SEBI Charges₹5/Crore₹5/Crore
Stamp Duty**

Upstox Currency Charges

Upstox Currency brokerage is ₹20 per executed order or 0.05% (whichever is lower).

Upstox ChargesCurrency FuturesCurrency Options
Brokerage₹20 per executed order or 0.05% (whichever is lower)Flat ₹20 per executed order.
STTNo STTNo STT
Transaction Charges NSE: 0.00013% | BSE: 0.00062%NSE: 0.065% | BSE: 0.026% (on premium)
GST18% (on Brokerage + Transaction Charges)18% (on Brokerage + Transaction Charges)
SEBI Charges₹5/Crore₹5/Crore
Stamp Duty**

Upstox Commodity Charges

Upstox Commodity brokerage is ₹20 per executed order or 0.05% (whichever is lower).

Upstox ChargesCommodity FuturesCommodity Options
Brokerage₹20 per executed order or 0.05% (whichever is lower)Flat ₹20 per executed order.
STT0.01% on sell trade (Non-Agri)0.05% on sell trade
Transaction Charges0.0031%0.002%
GST18% (on Brokerage + Transaction Charges)18% (on Brokerage + Transaction Charges)
SEBI Charges₹5/Crore₹5/Crore
Stamp Duty**

UpStox Charge Explained:

  • STT: This is charged only on the sell side for intraday and F&O trades. It is charged on both sides for Delivery trades in Equity.
  • Stamp Duty: Charges based on the state the customer is located in.
  • Goods and Services Tax (GST): This is charged at 18% of the total cost of brokerage plus transaction charges.
  • SEBI Turnover Fees: This is charged at ₹5 per Crore.

Other Charges (Upstox Broker Hidden Charges / Fees):

  1. Call & Trade: ₹20 per executed order
  2. Physical contract notes: ₹25 per contract note plus courier charges. (Digital contract notes are free.)
  3. Instant Money Transfer Fee: ₹7 per transfer

Visit Upstox Brokerage Charges Review for more detail.

Special Offer:

FREE Equity Delivery Trading + Flat ₹20 per order for Intra-day and F&O. Get the Exclusive Offer


Upstox Online Account Opening


Upstox Trading Software (Upstox Trading Platforms)

Upstox offers mobile and website based trading. Upstox's trading platform is build in-house by RKSV to make it extremely easy to place orders through mobile as well as web browser. As of now no trading terminal is available though Upstox.

 

Visit Upstox Trading Software Review for more detail.

Contact Upstox / Request Call Back

FREE Equity Delivery Trading + Flat ₹20 per order for Intra-day and F&O. Get the Exclusive Offer

Name:Phone
EmailCity
State
Are you a day trader?

Upstox Pros and Cons


Upstox Pros (Advantages)

The following are the advantages of Upstox. You must read Upstox advantages and disadvantages before opening an account with Upstox. Upstox pros and cons help you find if it suits your investment needs.

  • Upstox offers brokerage free trading in Equity Delivery segment (Customer does not have to pay brokerage for delivery trades in equity segment).
  • Mobile trading app available for both Android and iOS phones. No software uses charges.
  • After Market Order (AMO), Cover Order and Bracket Order(BO) or One cancels Other (OCO) orders are available on both web and mobile.
  • Trailing-Stop/Stop-Loss (SL) is available in both web and mobile.
  • Upstox Pro Web Trading Platform offers multiple indicators to monitor markets on-the-go.
  • Upstox Bridge for AmiBroker helps you to code & execute your trading strategy using the AmiBroker AFL editor.
  • Upstox Developer Console helps you build (code) your own trading app using languages such as Python.
  • Upstox Option Chain Tool helps traders find out Spot, Future prices, vertical comparison of rates, get details such as circuit levels, Open High Low Close and market depth. It allows customers to measure volatility, open Interest, performance indicator and check greeks as well.
  • Upstox MF Platform offers 1000's of Mutual Funds to invest in. Customers can choose Lumpsum or SIP pattern of investing.
  • Margin Against Shares is available.
  • Priority Brokerage Package is available for customers who need higher leverage.
  • Online IPO Application (UPI) is available.

Upstox Cons (Disadvantages)

The following are the cons of Upstox. Check the list of Upstox drawbacks.

  • Good Till Cancelled (GTC) and Good Till Date/Time (GTD) Orders are not available in Equity Segment. GTC/GTD orders are available in commodity trading.
  • Margin Funding is not available on delivery trades. Higher leverage is available in Upstox Priority Pack account.
  • Upstox doesn't offer unlimited monthly trading plans.
  • Call and trade fee is charged at extra ₹20 per executed order (₹20 Brokerage + ₹20 Call & Trade Fee).
  • Additional ₹20 per executed order is charged for Intraday square MIS/BO/CO orders when they are not square off by the customer.
  • Brokerage free trading is available only in Equity Delivery segment (in Upstox Basic plan). For all other segments including Equity F&O, Commodity F&O and Currency Derivative, brokerage is charged at ₹20 or lower per trade.
  • In Upstox basic plan, though brokerage is free, customers still have to pay the Demat Transaction Charges. Upstox Demat debit transaction charges (₹21.83) is high than other discount brokers who charges fee of ₹15.93 per demat debit transaction.
  • Doesn't provide stock tips or recommendations.
  • 3-in-1 accounts are not available as company doesn't provide banking services.
  • 24/7 customer service is not available.
  • Upstox NRI Trading and demat account is no more available (since Jan 2018).
  • Upstox do not offer API any more.

Upstox Enquiry Form

Upstox Margin / Exposure

Upstox leverage for intraday, delivery, options, currency and commodities.

SegmentMargin
Equity Delivery1x (no margin)
Equity IntradayBasic: 15x | Priority: 20x | Basic CO: 20x | Priority CO: 27x
Equity FutureBasic: 3x | Priority: 3x | Basic CO: 5x | Priority CO: 6x
Equity OptionsBasic: 3x | Priority: 3x | Basic CO: 3x | Priority CO: 3x
Currency FutureBasic:4x | Priority:4x | Basic CO:4x | Priority CO:5x
Currency OptionsBasic: 4x | Priority: 4x | Basic CO: 4x | Priority CO: 5x
Commodity FutureBasic: 2.5x | Priority: 3x | Basic CO: 3x | Priority CO: 4x
Commodity Options

Visit Upstox Margin Review for more detail.


Upstox Ratings

Overall Rating Rated 2.4 stars 2.4/5
Fees Rated 3.5 stars 3.5/5
Brokerage Rated 3.5 stars 3.5/5
Usability Rated 2.7 stars 2.7/5
Customer Service Rated 2.4 stars 2.4/5
Research Capabilities Rated 2.3 stars 2.3/5

Based on 92 Votes by Upstox Customers

Do you trade with Upstox? Rate Upstox


Upstox Complaint

The number of Upstox customer complaint received by the exchanges. The Upstox consumer complaint report helps understanding the Upstox quality and relibility of service.

Exchange Financial Year Number of Clients* Complaints**
NSE 2020-21 921,740 249
BSE 2020-21 143,126 7
NSE 2019-20 619,305 164
BSE 2019-20 142,797 11
NSE 2018-19 92,781 58
BSE 2018-19 22,381 7
NSE 2017-18 43,889 35
BSE 2017-18 24,483 2
NSE 2016-17 17,229 21
BSE 2016-17 3,910 1

* The number of active customers reported by the broker.

** The total number of complaints received against the broker at the given exchange.

Visit Upstox Complaints at BSE, NSE and MCX for detail report.

Frequently Asked Questions

  1. 1. What is Upstox account?

    Upstox account is a 2-in-1 account combining a trading and a demat account. The trading account gives you access to stock exchanges like NSE, BSE and MCX etc, while the demat account is used to hold securities like stocks, mutual funds etc., in electronic form.

    The upstox account allows investors to invest/trade in stocks, equity derivatives, currency and commodities. It also offers online mutual fund (regular and direct) in a lump sum or SIP way.

     

  2. 2. How to open Upstox account online?

    Upstox offers instant paperless online account opening to people who have an Aadhaar Card linked to their current phone number.

    Steps to open Upstox account online

    1. Request a callback from Upstox or visit www.upstox.com
    2. Enter Email and Mobile Number
    3. Validate with OTP
    4. Enter personal and bank details
    5. Upload Aadhaar Card, PAN Card, Income Proof (for derivatives trading), Signature (on a blank paper) and photograph.
    6. Review, confirm and submit the application.

    You can expect your account to be activated within the next 24 - 48 hours. The company will inform you through email and SMS.

     

  3. 3. Upstox is good or bad?

    Upstox is an online discount broker offering trading services in stocks and commodities. It is one of the 200+ large stock broker offering retail trading services, who are in the business for 10 to 25 years.

    No broker is good or bad. It depends if a broker suites your requirement for trading and investment.

    Read upstox review and compare it with top brokers to find which broker best suits you:

    Here are a few pros and cons of Upstox which may help you determine if upstox is good for you.

    Upstox Advantages and Disadvantages

    Upstox Advantages Upstox Disadvantages
    • Brokerage Free Equity Delivery segment
    • Ultra-low broker (Rs 20 per trade) for Intraday and F&O
    • Commission-free Direct Mutual Funds
    • Excellent online trading platform (Website and Mobile App)
    • Bracket and Cover Orders available
    • Margin against share is available
    • No neighborhood offices in your town. It's an online broker.
    • No personal relationship manager
    • No research and advisory services
    • No GTC Orders
    • Doesn't offer NRI trading account
    • Margin funding not available
    • Additional ₹20 for Call & Trade orders
    • Additional ₹20 for the auto square of intraday orders
    • It doesn't offer monthly unlimited trading plans.
    • It doesn't offer API to alog traders.

     

  4. 4. Who owns Upstox?

    Upstox is a private limited company owned by Mumbai based RKSV Securities Pvt Ltd. Mr. Ravi Kumar, Mr. Raghu Kumar and Mr. Shrini Viswanath are the co-founders of the company.

    The company is also backed by a group of investors including Ratan Tata, Tiger Global and GVK Davix.

    Upstox investor includes:

    • Tiger Global Management - 31.1% stake
    • Kalaari Capital Partners - 15.21% stake
    • GVK Davix Technologies - 2.54% stake.
    • Ratan Tata - 1.33% stake

    Remaining 50% stacks are with the promoters of the company which includes Mr. Ravi Kumar and Mr. Shrinivas Viswanath.

    The above shareholding is as of Jan 2020.

     

  5. 5. Is Upstox free?

    Upstox offers brokerage free equity delivery trades. For all other segments, it charges flat ₹20 per executed order. Also, customers have to pay government taxes, exchange turnover charges, demat debit transaction fees etc.

    Upstox Brokerage

    Upstox Brokerage

    SegmentBrokerage Fee

    Equity Delivery

    ₹0 (Free)

    Equity Intraday

    ₹20 per executed order or 0.05% (whichever is lower)

    Equity Futures

    ₹20 per executed order or 0.05% (whichever is lower)

    Equity Options

    Flat ₹20 per executed order

    Currency Futures

    ₹20 per executed order or 0.01% (whichever is lower)

    Currency Options

    Flat ₹20 per executed order

    Commodity Futures

    ₹20 per executed order or 0.01% (whichever is lower)

    Commodity Options

    Flat ₹20 per executed order

     

  6. 6. Is Upstox trusted?

    Yes, Upstox is a trusted stock broker. Here are a few facts which make upstox trustworthy:

    • In the business for over 10 years.
    • Lakhs of retail customer trading online with upstox daily
    • SEBI registered broker.
    • Member of BSE, NSE and MCX exchanges.
    • No major violations reported in the audits by the exchanges so far.
    • Backed by prominent investors like Mr. Ratan Tata.
    • Profit making company with zero debt.

     

  7. 7. How to buy at Upstox?

    To buy shares, ETFs and mutual funds, you need to first open an account with upstox. Upstox opens 2 accounts, a trading and a demat account. The trading account is for buy/sell or securities and a demat account is to hold your securities in electronic format.

    Once your accounts are opened, you can then take the following steps to buy at Upstox:

    • Go to www.upstox.com or download Upstox Mobile App.
    • Login using user ID and password
    • Search for the desired security by entering a few characters of its name, say REL for Reliance
    • Enter the quantity, select order type, position etc.
    • Review your order and Confirm

    To watch a live demo of placing a buy order on the Upstox Pro web, you can watch this demo video.

     

  8. 8. How to buy IPO Upstox?

    Upstox offers an online IPO application. Upstox customers can apply in any IPO at BSE and NSE using their UPI ID.

    Steps to apply IPO through Upstox

    • Login to Upstox Pro Web or Upstox mobile app
    • Click on your customer name and customer ID on top right
    • Click on Apply for IPO link
    • Select the IPO you wish to apply by clicking the 'Details' button
    • Go to the bottom on IPO Detail page and click 'Place Bid' button
    • Enter UPI ID and choose Investor Type
    • Enter order quantity and price
    • Choose Cutoff-price checkbox if applying in the retail category
    • Review and place order
    • Approve the notification received on the BHIM app in 2 to 12 hours.

    If you have a upstox demat account, you can also apply in IPO using an online IPO facility offered by your bank using net banking. Almost all popular banks including ICICI, HDFC, SBI, Kotak, Axis Bank offer online IPO.

    You just have to mention your upstox demat account information in the IPO application form. The allocated shares are automatically delivered to your upstox demat account. You can sell them on the IPO listing day.

     

  9. 9. How to transfer money from Upstox to the bank account?

    To transfer money from your Upstox trading account to the bank account, you need to submit a 'Payout' request in the Upstox Pro Trading Website or Upstox Pro Mobile App.

    Steps for Fund Withdrawal using Upstox Website

    • Visit www.upstox.com
    • Hover over link 'Sign In' in the top navigation and click 'Pro Web'
    • Log in to the trading website
    • Click the 'Balance' link in the top right.
    • In the popup window, click the 'WITHDRAW FUNDS' button.
    • Enter the amount and click 'WITHDRAW' button

    Steps for Fund Withdrawal using Upstox Pro Mobile App

    • Login to the Upstox Pro Mobile App.
    • Click on the 'Funds' button in the bottom right
    • Click on 'Withdraw Funds' link
    • Enter the amount and click 'Withdraw Funds' button

     

  10. 10. How to earn from Upstox?

    Upstox runs a Partner Program wherein you can become a sub-broker and start referring customers from your network and outside, and earn commissions when they trade. You can earn 2 ways in this program:

    • Earn a part of the brokerage paid by your referrals
    • Earn incentives for referrals when they open a Upstox account

    Note:

    • Any individual or company can become a upstox partner.
    • No need for physical office or infrastructure.
    • Website, YouTube channel, Blog, etc. owners can also become a partner.
    • Only brokerage earnings are shared. Earnings from other sources i.e. Demat AMC, Demat Charges, Transaction Charges, Interest earning, software charges, etc. are not shared with a partner.
    • Partners get absolute freedom. No targets and no sells-pressure.
    • Excellent online partner portal to track your earnings and manage your clients.

     

  11. 11. How to close Upstox account?

    Upstox accounts can be close by submitting an account closure request form. An empty PFD form for closing the account is available for download on the upstox website.

    Note that you cannot close the Upstox account online or by contacting customer care on the phone or chat. It is an offline process where you have to sign a paper form and send it to the upstox office.

    Steps to close Upstox Account

    • Visit www.upstox.com
    • In the top menu, go to Support >> Download Forms
    • Go to 'Account Modification Forms' section
    • Download the 'Demat Account Closure' form
    • Print, fill and sign it.
    • Send it to the 'Correspondence Office' address mentioned on the top of the form.

    Note:

    • Before submitting the request for closing, make sure to clear all the dues, close open positions and transfer/sell demat holding.
    • If you do not get any confirmation in 7 days, follow-up with customer service.

     


118 Comments

NAIR
118. NAIR  Sep 22, 2020 20:27 I Like It. | I Don't Like It. | Report Abuse Reply
THE WORST BROKERAGE FIRM IN INDIA, WITH VERY POOR TECHNICAL CAPABILITIES. YOU SHOULD REMOVE THIS FIRM FROM YOUR WEB

Ratings:

Brokerage - Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
John
117. John  Sep 21, 2020 23:36 I Like It. | I Don't Like It. | Report Abuse Reply
Overall good experience as of now. Upstox has 3 in 1 account facility and margin trading facility too, please update this on your website comparison matrix.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Average
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Above Average
Overall Experience - Above Average
Suman Chatterjee
116. Suman Chatterjee  Sep 21, 2020 16:44 I Like It. | I Don't Like It. | Report Abuse Reply
The most disliked part of their service is customer support. other things are good except the Offer For Sale service.

Ratings:

Brokerage - Average
Account Maintenance Fees - Above Average
Website Usability - Above Average
Research Capabilities - Very Poor
Customer Service - Below Average
Overall Experience - Average
Srinath Vasudevan
115. Srinath Vasudevan  Sep 16, 2020 23:33 I Like It. | I Don't Like It. | Report Abuse Reply
Even after T+2 day share won't displayed in demat segment (but it's transferred it my demat as per the mail from csdl) to won't update data soon:(

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Very Poor
Neha Bagal
114. Neha Bagal  Sep 14, 2020 13:18 I Like It. | I Don't Like It. | Report Abuse Reply
Very poor service. They place the order by themselves without intimating the customer and those orders goes in loss and that loss to be beared by customer.
Customer service is worst. You'll not get any proper resolution to your query. They simply close the tickets without solution.
Pavithra
113. Pavithra  Sep 7, 2020 09:47 I Like It. | I Don't Like It. | Report Abuse Reply
Upstox is really bad, poor customer service and they don't respond to emails/ tickets raised. Basic service like prividing contract notes on a daily basis is not done. Employees at customer service are not aware of the process. Stay away.
M Pavan Kumar
112. M Pavan Kumar  Sep 5, 2020 20:47 I Like It. | I Don't Like It. | Report Abuse Reply
Third class, Hopeless, unethical, Dumb and shameless customer services. Upstox is the worst.
Pallavi shelar
111. Pallavi shelar  Sep 4, 2020 07:55 I Like It. | I Don't Like It. | Report Abuse Reply
Upstox, cutting money indirectly from ur account,there hidden charges are very high,31agust I will get 171/-intreday but upstox not give me also charges applied very high,no support ,no reply from customer service,u will losses ur money in upstox please save ur money,they use TATA name but failed Tata also,I was close my account
Ajay Rajput
110. Ajay Rajput  Sep 3, 2020 15:58 I Like It. | I Don't Like It. | Report Abuse Reply
Hello guys don't open the account in upstox they are cheater upstox cut the money in the account i have raised the ticket many time no buddy reply on the mail after that i have called many time no one responsible in this company
Manikandan S
109. Manikandan S  Sep 2, 2020 18:43 I Like It. | I Don't Like It. | Report Abuse Reply
UPStox is a crap. On Urgency, You will never get any support from any mean. No one will attand if you call. If you have problem and If you need help, You never get support from anyone. The App/Site will not work always. Then You will lost money. Rest is your decision. I am a victim of loser.
Wilbur
108. Wilbur  Sep 1, 2020 20:43 I Like It. | I Don't Like It. | Report Abuse Reply
Extremely poor customer service. I'm not even sure why they have employed people in customer service. Three only way to contact customer service is via chat. A response is received on chat based on their whims and fancies. You may send a message at 11:00 am but receive a response only at 5:30 pm. The customer service uses 2 strategies. First strategy is to totally side step your query and provide a response on a totally unrelated topic. Second strategy is the canned response "We have highlighted your ticket to the concern team and they will revert soon". Their customer service strategy is to frustrate the customer. And you are bound to interact with the lousy customer service because their systems are broken. Funds transfers made to you trading account don't materialize. Contract notes aren't sent out on many occasions. Buggy systems with login issues. The list is endless. Opening an Upstox account was a huge mistake. If you read this review and still go ahead with opening an Upstox account, you have only yourself to blame when things go wrong; and they definitely will


Ratings:

Brokerage - Average
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Vishal
107. Vishal  Sep 1, 2020 15:20 I Like It. | I Don't Like It. | Report Abuse Reply
Worst customer care I want to place a request for holding transfer but they don't care about your query. It's looks like zerodha in terms of price but worst service and customer support. I am going to close my account.
suresh
106. suresh  Sep 1, 2020 10:48 I Like It. | I Don't Like It. | Report Abuse Reply
worse customer care support and aften take out the stock quantity from your dmat account without permission or information. i feel bad for registering with such a low class broker
Manoj gupta
105. Manoj gupta  Sep 1, 2020 09:55 I Like It. | I Don't Like It. | Report Abuse Reply
Very poor customer service. Holdings not showing . Target already hit, but not able to sell my holdings. Itnay cost heavy loss to customer because of market volatility. I will go to zerodha now.
Raja Dasharath Vanti
104. Raja Dasharath Vanti  Aug 29, 2020 03:01 I Like It. | I Don't Like It. | Report Abuse Reply
I have been paid the amount to open an upstox partner account on 22nd August and till today there is no updates regarding this.
The executive who called me and asked to do payment for account activation his name is Ajay, he said me that account Will be activated 3-4 working days but till today there is no update.
When ever I ask to him I get the same answer as I will get a call from concerned Dept and account Will be activated.

I need a call back regarding my activation of account or refund my payment.
Surya
103. Surya  Aug 28, 2020 14:02 I Like It. | I Don't Like It. | Report Abuse Reply
Upstox does not provide OCO and CO orders for banknifty options atl east we can not provide the stop loss. which makes trading very difficult

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Very Poor
Research Capabilities - Below Average
Customer Service - Below Average
Overall Experience - Below Average
PRIYA RANJAN MISHRA
102. PRIYA RANJAN MISHRA  Aug 23, 2020 00:18 I Like It. | I Don't Like It. | Report Abuse Reply
The stamp duty detail provided in upstox is not clear. Its say you just check with our calculator. I check the stamp duty on their calculator and i compare with other discount broker it show big difference. In upstox calculator it show higher amount of stamp duty as compare to other. So that now i am confuse whether i go for upstox or not. Also everything not datailed in website also.
Ram babu
101. Ram babu  Aug 14, 2020 05:51 I Like It. | I Don't Like It. | Report Abuse Reply
Very bad......Telegram.....TFS market updates

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Above Average
Website Usability - Above Average
Research Capabilities - Below Average
Customer Service - Average
Overall Experience - Below Average
CHANDRA
100. CHANDRA  Aug 12, 2020 10:24 I Like It. | I Don't Like It. | Report Abuse Reply
HORRIBLE SERVICE. Even after 10 days and many mails and reminders can not provide a simple Client Master Report. PITY.
Anand
99. Anand  Aug 11, 2020 10:25 I Like It. | I Don't Like It. | Report Abuse Reply
Do not open account with Upstox, they have a shitty tool, the tool hangs while intraday live trading.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

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