Unlimited Trading @ Rs 899 per month - Prostocks

Upstox Customer Reviews, Complaints and Feedback (Page 2)


100.96% 186,456 Clients

Upstox is a tech-first low cost broking firm in India providing trading opportunities at unbeatable prices. Company provide trading on different segments such as equities, commodities, currency, futures, options which are available on its Upstox Pro Web and Upstox Pro Mobile trading platforms. Upstox is backed by a group of investors including Kalaari Capital, Ratan Tata and GVK Davix. Upstox trading platform offers trading, analysis, charting and many more rich trading features. This platfo... Upstox Review
Special Offer: FREE Account Opening (₹300 waived) (Until 17th May) + FREE Eq Delivery Trading + flat ₹20 per order for Intraday and F&O. Get the Exclusive Offer

Upstox Ratings

Overall Rating Rated 2.5 stars 2.5/5
Fees Rated 3.6 stars 3.6/5
Brokerage Rated 3.6 stars 3.6/5
Usability Rated 2.7 stars 2.7/5
Customer Service Rated 2.5 stars 2.5/5

Based on 62 Votes by Upstox Customers

Do you trade with Upstox? Rate Upstox


82 Comments

SUMIT
62. SUMIT  Mar 29, 2019 12:41 Reply
Guys, don't try to open account with upstox, they will take first account opening charges, then they will harass to open an account, afterthat you will leave Rs. 531/- amount.

Basically they are not earning with brokerage, they are earning with eat you account opening charges.

So be careful with this type of thief.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Sumit
61. Sumit  Mar 29, 2019 12:40 Reply
Guys, don't try to open account with upstox, they will take first account opening charges, then they will harass to open an account, afterthat you will leave Rs. 531/- amount.

Basically they are not earning with brokerage, they are earning with eat you account opening charges.

So be careful with this type of thief.
Shashi
60. Shashi  Mar 27, 2019 20:23 Reply
If any issue happen then pray to God, he will come and help but not Upstox customer care. They don't care that you are loosing trading for days and won't easily resolve your issue.

Specially stock trading and in API support.
No escalation route available so can't speed up the process and just be at their mercy.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor
pritesh Jani
59. pritesh Jani  Mar 9, 2019 16:41 Reply
They are nothing but cheats. They have taken my money and have flown away. They are nothing but scoundrels. they have caused immense stress to me. Never have any sort of relationship with them
Pradeep Garg
58. Pradeep Garg  Mar 6, 2019 23:49 Reply
No tips & portfolio management, due to their system problems you will definitely bear losses very often, you will not be getting refund & support or resolution of any kind

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Very Poor
Overall Experience - Very Poor
Ishu
57. Ishu  Feb 12, 2019 15:44 Reply
Not awesome
But not to bad
Good

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Above Average
Website Usability - Excellent
Customer Service - Very Poor
Overall Experience - Average
ishan
56. ishan  Feb 5, 2019 22:49 Reply
Dont open account in upstox, for there cheap brokrage
always software problem
you are not even able to exit your positions
honestly, find another brokere but not upstox. they cheat you always.

Ratings:

Brokerage - Average
Account Maintenance Fees - Excellent
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
ashutosh
55. ashutosh  Feb 4, 2019 12:22 Reply
because they have new technology and charting tools.
customers servings is average but satisfactory
the customers who not know market psychology will always blame there broker


Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Above Average
Overall Experience - Excellent
Pradeep Garg
54. Pradeep Garg  Jan 19, 2019 23:32 Reply
Don't ever opt for this company

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Ejaz
53. Ejaz  Jan 5, 2019 18:53 Reply
Better than Zerodha

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Average
Customer Service - Above Average
Overall Experience - Above Average
NAZIM
52. NAZIM  Jan 4, 2019 19:32 Reply
very poor customer services
trading plateform is very poor
stay away fraud broker.............sudenly your positions would disappear.......i am suffering this problem since last month
they never felt their flault ....ALWAYS Argue.....poor management and poor customer services
RJ
51. RJ  Jan 2, 2019 14:07 Reply
Its customer support is pathetic infact one can consider it as completely non existant. For any problem every time a new executive would attend the problem and the entire thing has to be explained to them again and again. They won't go back through the trailing mail, same executive will not attend the problem again and they are completely determined to frustrate you and not provide any solution, no matter how serious the problem is.

Their knowledge about the market, rules, backoffice etc is very very poor. Frequently shares that you hold will not be visible in the trading platform, shares in the holding will not bear any name, entries not pertaining to you will reflect in your summary details.

Its good only for just trading, but if you ever face any problem or need any clarification zero support is available.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor
CHANDAN Kumar
50. CHANDAN Kumar  Dec 22, 2018 16:24 Reply
Sell side deduct 44 rs. Charges. Per scrip why told only 20

No profit only Loss deal
Many hidden charges they have added. and deduct money
Team Chittorgarh.com
50.1. Team Chittorgarh.com  Dec 23, 2018 10:02
Hi Chandan,
It seems you are ignoring the taxes and demat transaction changes. Note that there are number of taxes on the trades. There taxes are explained in a table above. Every broker charge them.

1. Check the contact note you received from upstox.

2. Check the example from Zerodha by clicking below link as they offer similar pricing mode. This will help you understand how it works.

https://www.chittorgarh.com/article/the_cost_of_share_trading_with_zerodha/4/

If you compare the exact same trade with a traditional broker, you would have saved 60% to 90% on brokerage.

Hope this will helps. Pls ask if you have any further question.

Team Chittorgarh
Ashok k sharma
49. Ashok k sharma  Dec 13, 2018 19:58 Reply
What is the charges by Upstrox for selling Holding equity script after one year...,
Manohar
48. Manohar  Dec 2, 2018 15:40 Reply
Don't be a client with upstox, they are cheaters.

They keep cancel the orders often with a reasons either "server not ready or mid day reconciliation" although they will not inform you reaso they cancelled the orders.
I faced twice resulted loss of R's. 7000/- bucks when I approached their customer care they says they are not able to refund.

I could have made profit of R's. 1000 if they didn't cancel my order.

They aren't even addressed my queries why did they cancel my order without intimation.

Don't open account with them, if you open you may face problems hence there is no issue from your end.

omkar
47. omkar  Nov 5, 2018 20:25 Reply
customer service is very poor....they dont know anything....also whenever u call it just tell ALL OUR EXECUTIVE ARE BUSY.....and after 4 min its says sorry we could not connect your call...pls try later....

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Above Average
Customer Service - Very Poor
Overall Experience - Below Average
JATIN JANGRA
46. JATIN JANGRA  Oct 27, 2018 00:27 Reply
It's nice

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Above Average
Customer Service - Above Average
Overall Experience - Above Average
Sujet
45. Sujet  Oct 26, 2018 22:26 Reply
Upstox is superb..

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent
Ankit
44. Ankit  Oct 15, 2018 10:02 Reply
Poor and bad service. 18 rs Hidden charges on delivery per selling tred

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Above Average
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor
Mohd Amjad
43. Mohd Amjad  Sep 2, 2018 20:31 Reply
Unauthorized debits and NO REFUND, debit for FREEDOM PLAN which does not exist as per company policy 2018, but NO REFUND. Cust. ID 220133

Doubtful one day all my capital would be debited without my permission and simple answer would be NO REFUND.

Ratings:

Brokerage - Average
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Ashok Patil
43.1. Ashok Patil  Sep 28, 2018 10:14
Simply Extremely poor, you should stay away from this broker, lot of risk, due to their mistakes, they won't admit and argue a lot won't answer your valid queries.

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