Free Trading + Demat Account

Upstox Customer Reviews, Complaints and Feedback (Page 2)


100.96% 186,456 Clients

Upstox is a tech-first low cost broking firm in India providing trading opportunities at unbeatable prices. Company provide trading on different segments such as equities, commodities, currency, futures, options which are available on its Upstox Pro Web and Upstox Pro Mobile trading platforms. Upstox is backed by a group of investors including Kalaari Capital, Ratan Tata and GVK Davix. Upstox trading platform offers trading, analysis, charting and many more rich trading features. This platfo... Upstox Review
Special Offer: FREE Account Opening (₹300 waived) (Until 17th May) + FREE Eq Delivery Trading + flat ₹20 per order for Intraday and F&O. Get the Exclusive Offer

Upstox Ratings

Overall Rating Rated 2.6 stars 2.6/5
Fees Rated 3.7 stars 3.7/5
Brokerage Rated 3.7 stars 3.7/5
Usability Rated 2.8 stars 2.8/5
Customer Service Rated 2.5 stars 2.5/5

Based on 55 Votes by Upstox Customers

Do you trade with Upstox? Rate Upstox


73 Comments

Ejaz
53. Ejaz  Jan 5, 2019 17:53 Reply
Better than Zerodha

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Average
Customer Service - Above Average
Overall Experience - Above Average
NAZIM
52. NAZIM  Jan 4, 2019 18:32 Reply
very poor customer services
trading plateform is very poor
stay away fraud broker.............sudenly your positions would disappear.......i am suffering this problem since last month
they never felt their flault ....ALWAYS Argue.....poor management and poor customer services
RJ
51. RJ  Jan 2, 2019 13:07 Reply
Its customer support is pathetic infact one can consider it as completely non existant. For any problem every time a new executive would attend the problem and the entire thing has to be explained to them again and again. They won't go back through the trailing mail, same executive will not attend the problem again and they are completely determined to frustrate you and not provide any solution, no matter how serious the problem is.

Their knowledge about the market, rules, backoffice etc is very very poor. Frequently shares that you hold will not be visible in the trading platform, shares in the holding will not bear any name, entries not pertaining to you will reflect in your summary details.

Its good only for just trading, but if you ever face any problem or need any clarification zero support is available.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor
CHANDAN Kumar
50. CHANDAN Kumar  Dec 22, 2018 15:24 Reply
Sell side deduct 44 rs. Charges. Per scrip why told only 20

No profit only Loss deal
Many hidden charges they have added. and deduct money
Team Chittorgarh.com
50.1. Team Chittorgarh.com  Dec 23, 2018 09:02
Hi Chandan,
It seems you are ignoring the taxes and demat transaction changes. Note that there are number of taxes on the trades. There taxes are explained in a table above. Every broker charge them.

1. Check the contact note you received from upstox.

2. Check the example from Zerodha by clicking below link as they offer similar pricing mode. This will help you understand how it works.

https://www.chittorgarh.com/article/the_cost_of_share_trading_with_zerodha/4/

If you compare the exact same trade with a traditional broker, you would have saved 60% to 90% on brokerage.

Hope this will helps. Pls ask if you have any further question.

Team Chittorgarh
Ashok k sharma
49. Ashok k sharma  Dec 13, 2018 18:58 Reply
What is the charges by Upstrox for selling Holding equity script after one year...,
Manohar
48. Manohar  Dec 2, 2018 14:40 Reply
Don't be a client with upstox, they are cheaters.

They keep cancel the orders often with a reasons either "server not ready or mid day reconciliation" although they will not inform you reaso they cancelled the orders.
I faced twice resulted loss of R's. 7000/- bucks when I approached their customer care they says they are not able to refund.

I could have made profit of R's. 1000 if they didn't cancel my order.

They aren't even addressed my queries why did they cancel my order without intimation.

Don't open account with them, if you open you may face problems hence there is no issue from your end.

omkar
47. omkar  Nov 5, 2018 19:25 Reply
customer service is very poor....they dont know anything....also whenever u call it just tell ALL OUR EXECUTIVE ARE BUSY.....and after 4 min its says sorry we could not connect your call...pls try later....

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Above Average
Customer Service - Very Poor
Overall Experience - Below Average
JATIN JANGRA
46. JATIN JANGRA  Oct 26, 2018 23:27 Reply
It's nice

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Above Average
Customer Service - Above Average
Overall Experience - Above Average
Sujet
45. Sujet  Oct 26, 2018 21:26 Reply
Upstox is superb..

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent
Ankit
44. Ankit  Oct 15, 2018 09:02 Reply
Poor and bad service. 18 rs Hidden charges on delivery per selling tred

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Above Average
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor
Mohd Amjad
43. Mohd Amjad  Sep 2, 2018 19:31 Reply
Unauthorized debits and NO REFUND, debit for FREEDOM PLAN which does not exist as per company policy 2018, but NO REFUND. Cust. ID 220133

Doubtful one day all my capital would be debited without my permission and simple answer would be NO REFUND.

Ratings:

Brokerage - Average
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Ashok Patil
43.1. Ashok Patil  Sep 28, 2018 09:14
Simply Extremely poor, you should stay away from this broker, lot of risk, due to their mistakes, they won't admit and argue a lot won't answer your valid queries.

Edwin
42. Edwin  Sep 18, 2018 19:43 Reply
How is this discount broker rate on all parameters on total of 5 what will it score was thinking of opening a account
Shrikant
41. Shrikant  Aug 14, 2018 11:43 Reply
Dont have negative point otherwise I will give that to upstox, I never seen in my life worst service like this. No coordination in staff, no proper answer giving customer care. Overall feddup with this. If anyone want more details I will share chat and recording details with customer care how worst they are.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
veenit
40. veenit  Aug 9, 2018 17:42 Reply
The customer service is pathetic. They donot provide solution to any problem and for any issues you will keep chasing the customer care without any support.
I am using upstox for more than 1 year with 6 accounts of my family and friends.


Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Unsatisfied
39. Unsatisfied  Aug 7, 2018 21:35 Reply
They have one size and if that does not fit you, the only option that they give you is walk away. Once they acquire your account they hold you for on ransom. They know that you will have to pay DEMAT charges for moving scrips and accounting becomes a nightmare to handle in middle of a tax year. Their customer service are the most arrogant amongst all the brokerages in the world that I have dealt with. Some fancy venture investments have made them very arrogant and I now repent opening my account with them.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor
Kedar Kalkote
38. Kedar Kalkote  Jul 10, 2018 17:16 Reply
They opened my account over one call, now I am waiting to close my account from last month have sent documents twice and more than 100 emails and so many calls still waiting to close the account

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Above Average
Customer Service - Very Poor
Overall Experience - Very Poor
veenit
37. veenit  Jul 4, 2018 13:37 Reply
I face the below error once or twice a month without any message of downtime .Its really frustrating to see such kind of messages :The webpage at https://nest.rksv.in/RKSV/Trade/MarketWatch.jsp might be temporarily down or it may have moved permanently to a new web address."

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Below Average
Customer Service - Average
Overall Experience - Very Poor
Rahul
36. Rahul  Jun 12, 2018 12:21 Reply
worst broker i have seen.
mobile app not works properly.
no proper support of your issues.
They all are busy on trading during trading hour.
Trading platform having lot of issues
zuheb
35. zuheb  Apr 23, 2018 12:24 Reply
Amazing app Great Platform.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent
Darshan babu
35.1. Darshan babu  Apr 27, 2018 21:00
Only payment page woks well after that it will not work, only "Try again" error message will come,,,,,
Very bad!!!!!!!
Raj Kumar
34. Raj Kumar  Apr 17, 2018 14:19 Reply
Worst experience with the customer care. They will not give accurate information. Agent to agent will be the different information. They will delay in actions. I requested future option in my account.
they took one week time till now it was not activated.



Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

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