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Upstox Complaints

Upstox Detail
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Upstox is a tech-first low cost broking firm in India providing trading opportunities at unbeatable prices. Company provide trading on different segments such as equities, commodities, currency, futures, options which are available on its Upstox Pro Web and Upstox Pro Mobile trading platforms. Upstox is backed by a group of investors including Kalaari Capital, Ratan Tata and GVK Davix. Upstox trading platform offers trading, analysis, charting and many more rich trading features. This platfo... Know more about Upstox

Complaint against Upstox Broker

Upstox brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Upstox customers. The Upstox complaints report analyzes the Upstox online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Upstox broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Upstox complaint no. report also provides Upstox’s number of active clients. This shows the growth of the broker year on year.

Upstox Complaints

Exchange Financial Year Total Complaints Active Clients
NSE 2022-23 41 5,768,842
BSE 2021-22 43 499,893
NSE 2021-22 502 5,215,523
BSE 2020-21 7 143,126
NSE 2020-21 862 2,141,095
BSE 2019-20 11 142,797
NSE 2019-20 164 619,305
BSE 2018-19 7 22,381
NSE 2018-19 58 92,781
BSE 2017-18 2 24,483
NSE 2017-18 35 43,889
BSE 2016-17 1 3,910
NSE 2016-17 21 17,229
BSE 2015-16 1 3,049
NSE 2015-16 10 10,622
NSE 2014-15 4 7,372
BSE 2013-14 1 340
NSE 2013-14 1 4,631

Upstox complaint at NSE

2022-232021-222020-21
Active Clients576884252155232141095
Complaints41502862
Resolved through the exchange18402717
Non actionable57780
Advised / Opted for arbitration001
Pending for redressal with exchange182364
No. of arbitration filed by clients135
Decided by arbitrators in favour of the clients024
Decided by the arbitrators000
Pending for redressal with arbitrators111

Upstox complaint at BSE

2021-222020-212019-20
Active Clients499893143126142797
Complaints43711
Resolved through the exchange43610
Non actionable502
Advised / Opted for arbitration000
Pending for redressal with exchange011
No. of arbitration filed by clients000
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

Upstox Special Offers

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  • Get Rs 1000 brokerage credit.
  • Rs 0 Demat AMC.
  • Pay flat Rs 20 for Eq Delivery, Intra-day and F&O Trades.
  • Pay Rs 0 commission for Mutual Funds.

It is a limited-time offer. Open Instant Account and start trading the same day.


107 Comments

107. SAURABH   I Like It. | Report Abuse |   Link | Mar 29, 2022 7:26:28 PM Reply
WORST WORST WORST customer service. after facing many problems with this stupid broker, i decided to move my stocks from upstox to zerodha. the procedure is such a pain in ass that you will get mad. first of all you have to request delivery instruction slips for which you have to send letter by speed post and later on you have to send the papers again by post for transfer of shares. i sent the application three times and these stupid people always rejected my application. there is one stupid person by the name of Mr SAI. he is such a third class person who doesn't know how to speak. no doubt zerodha is far far better than this crap. i will never ever suggest anyone to open account here to anyone. if you want to lose your hard earned money than go for it.
106. saurabh gupta   I Like It. | Report Abuse |   Link | Feb 9, 2022 12:26:50 PM Reply
I am customer of Upstock. they thave inactive my account without any intimation. Reason given is not use. How can Upstock suspend the account without any proper intimation to customer.when i applied for ipo they allow me to apply from there platform i also add fund to trading account. still they dont't tell me that my account is inactive I have holdings in my demat account which i want to sell but unable to sell due to inactive. if the person is in middle of trade having holdings and unable to sell who will bear the loss and waste of time.
Now as per executive they will resolve it after 3-4 working days. very bad customer service. don't open account with them .
105. Anju Mittal   I Like It. | Report Abuse |   Link | Jan 17, 2022 1:43:02 PM Reply
Iam customer of Upstock. Using their app from last few month. All of a sudden they have suspended my account without any intimation. Reason given is KYC. How can Upstock suspend the account without any proper intimation to customer. I have holdings in my demat account which i want to sell but unable to sell due to kyc process. They should check all documents during account opening if the person is in middle of trade having holdings and unable to sell who will bear the loss and waste of time.
Also wanted to know whether I can file a complaint in NSR against them.
104. Deep lad   I Like It. | Report Abuse |   Link | Jan 15, 2022 11:05:32 AM Reply
Iam customer of Upstock. Using their app from last 3/4month. All of a sudden they have suspended my account without any intimation. Reason given is KYC. How can Upstock suspend the account without any proper intimation to customer. Now as per executive they will resolve it after 7/8 working days. Have asked they customer executive “who will bear the loss for this many Days”.
Also wanted to know whether I can file a complaint in NSR against them.
104.1. Anju Mittal   I Like It. | Report Abuse |   Link | Jan 17, 2022 1:35:35 PM
same issue is with me with my upstox account is also suspended for no reason and i am unable to sell my holdings in demat account now. who will bear the loss. They should check all the kyc details and documents during account opening.
If person have already taken trade and there are holding in demat account which is in case of me. who will bear the loss.
I have screenshot for chat too
103. Shrey Agarwal   I Like It. | Report Abuse |   Link | Jul 27, 2021 8:47:35 AM Reply
Is there anyone who has applied for ipo using upstox and never received allotment. I am asking this question because till now I have applied for around 20-30 ipo using all my family members demat account using their upstox account but have not even recieved a single allotment till now so is this some kind of scam being done by upstox?
103.2. Santosh   I Like It. | Report Abuse |   Link | Sep 29, 2021 11:49:16 PM

Hopeless Customer Care Service....pathetic and don't even bother about customer greveiances.

Think twice before you opt.
103.3. Akshay kerlekar   I Like It. | Report Abuse |   Link | Jan 17, 2022 11:21:29 AM
My fund is missing
102. Amol Sarode   I Like It. | Report Abuse |   Link | Nov 14, 2021 3:31:07 PM Reply
Now with stop loss limit order system also some time stop loss does not get hit. Due to this losses are increasing. And upstox or any broker is not taking any responsibility to resolve the issue.
101. Saurabh chaurasia   I Like It. | Report Abuse |   Link | Oct 22, 2021 1:27:39 PM Reply
Sir i am a partner in Upstox n i am facing some problem in our dashboard n i am trying from 10 days to contact with customers care /RM but no contact from Upstox side
So please sir resolve my problem
100. Rinki   I Like It. | Report Abuse |   Link | Oct 6, 2021 12:13:36 AM Reply
while i was adding money to my funds reduction of money takes place but that money neither added to funds nor returns to my account .i want to know where is my money gone?
99. Rinki   I Like It. | Report Abuse |   Link | Oct 6, 2021 12:09:40 AM Reply
I dont know why while i was adding money to my funds in upstox ,reduction of money from my account happend but that money doesn't added to my funds nor return to my account🙁
98. Lokesh Surana   I Like It. | Report Abuse |   Link | Sep 29, 2021 9:26:23 AM Reply
once in a month they will face a technical issue and you will lose hefty money. Don't open with Upstox
97. BN   I Like It. | Report Abuse |   Link | Aug 30, 2021 4:59:31 PM Reply
You need to be careful with upstox. I think they are not efficient at all. The support team and compliance officer doesnt even bother to respond. I have been chaing them for last 45 days to activate acct and without even reading emails they keep sending the same response. Very frustrating to say the least.
96. Ankit Kumar Yadav   I Like It. | Report Abuse |   Link | Jul 21, 2021 5:13:07 PM Reply
Mera 234 rupay cut kar liye account se..uske baad unka koi call nahi aaya. naa he mera account khula..unhone jo paper mange wo mene diye.. customer care wale bol rahe hain ki koi bhi agent free nahi he...Aur 10 din unhone roz yahi bola ki aaj call ayega lekin nahi aaya.. police complaint karunga toh boht time kharab hoga. I thought mere sath upstox ne fraud kiya he.
96.1. sham G   I Like It. | Report Abuse |   Link | Aug 7, 2021 10:27:12 AM
Mera bhi 134 ya kuch rupees cut gya tha and maine sab documents submit karne pr bhi E-sign nahi ho raha hai, maine customer care call, support mail pe contact karne ki koshish ki but koi solution nhi mila, mere saath upstox ne fraud kiya hai.
95. Shrey Agarwal   I Like It. | Report Abuse |   Link | Jul 27, 2021 8:39:56 AM Reply
Have you guys ever received any ipo allotment after applying from upstox I am asking this question because till now I have applied for around 20-30 ipo from my different family members name all using their upstox account but haven't even recieved a single allotment so is this a scam being done by upstox?
94. Shrey Agarwal   I Like It. | Report Abuse |   Link | Jul 27, 2021 8:35:32 AM Reply
Is there anyone who use upstox and have applied for ipo and got the allotment?
I am asking this because till now I have applied for around 20-30 IPOs from upstox and that too from my different family members demat account all through upstox and I have never even recieved a single allotment. Is this a scam done by upstox?
93. ajit kerketta   I Like It. | Report Abuse |   Link | Apr 22, 2021 8:26:02 PM Reply
i wish to modify my password from two week when i modify my password and submit it show an error of time out 120 second time is given by you and sending of OTP take more than 60 second entering OTP take 25 second approx when i modify my password and submit how the password is expire
92. Govinda   I Like It. | Report Abuse |   Link | Apr 16, 2021 4:00:17 PM Reply
DARTSTOCK LOGIN through UPSTOX is not working since some days for me - Is it happening for other also - Pls comment
91. Singh Rajput   I Like It. | Report Abuse |   Link | Apr 7, 2021 4:15:49 AM Reply
Upstox account very poor service
Login problem solving
Upstox not provide wetter service

Closed company
90. Mahendra Patel   I Like It. | Report Abuse |   Link | Feb 3, 2021 4:05:41 PM Reply
MY loss for the Date : 01/02/2021 is rS.76300. They wiped off all my capital and now they have converted my delivery with negative balance NEXT DAY. My trading journey is finished now due to these basters. we are not bearing this kind of loss due to upstox hardware or software problem. upstox should bear this our loss. other wise we will file complain against upstox.
89. Swaminathan   I Like It. | Report Abuse |   Link | Mar 6, 2021 5:14:22 PM Reply
Upstox now blocked co, oco orders. When unblock co , oco orders upstox
88. Ramakant Satpute   I Like It. | Report Abuse |   Link | Mar 3, 2021 11:42:04 AM Reply
Upstox is not working properly when there is fluctuation in market. They can't convert position from intraday to delivery.
From 02/03/2021 I can't sell my holdings. Each time I try to sell from holdings the page where I can fill t-pin does not accessed.
Very ridiculous. Also customer care lines always busy.