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Upstox Consumer Complaints

Upstox Detail

Upstox is a tech-first low cost broking firm in India providing trading opportunities at unbeatable prices. Company provide trading on different segments such as equities, commodities, currency, futures, options which are available on its Upstox Pro Web and Upstox Pro Mobile trading platforms. Upstox is backed by a group of investors including Kalaari Capital, Ratan Tata and GVK Davix. Upstox trading platform offers trading, analysis, charting and many more rich trading features. This platfo... Know more about Upstox

Complaint against Upstox Broker

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Upstox brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Upstox customers. The Upstox consumer complaints report analyzes the Upstox online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Upstox broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Upstox complaint no. report also provides Upstox’s number of active clients. This shows the growth of the broker year on year.

Upstox Consumer Complaints

Exchange Financial Year Number of Clients   Know more Total Complaints  Know more
NSE 2019-20 131,293 7
BSE 2018-19 22,381 7
NSE 2018-19 92,781 58
BSE 2017-18 24,483 2
NSE 2017-18 43,889 35
BSE 2016-17 3,910 1
NSE 2016-17 17,229 21
BSE 2015-16 3,049 1
NSE 2015-16 10,622 10
NSE 2014-15 7,372 4
BSE 2013-14 340 1
NSE 2013-14 4,631 1

Upstox complaint at NSE

2019-202018-192017-18
Defaulter Yes/NoNoNoNo
No. of clients at the beginning of the year
No. of active clients1312939278143889
No. of complaints received *75835
Resolved through the exchange15635
Non actionable **000
Advised / Opted for arbitration000
Pending for redressal with exchange620
No. of arbitration filed by clients01
Decided by arbitrators in favour of the clients00
Decided by the arbitrators00
Pending for redressal with arbitrators01
% of No. of complaints as against No. of active clients00.060.07
% of complaints resolved as against complaints received14.2896.55100

Upstox complaint at BSE

2018-192017-182016-17
Defaulter Yes/NoNoNoNo
No. of clients at the beginning of the year725333194612774
No. of active clients22381244833910
No. of complaints received *721
Resolved through the exchange721
Non actionable **000
Advised / Opted for arbitration000
Pending for redressal with exchange000
No. of arbitration filed by clients000
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000
% of No. of complaints as against No. of active clients0.030.010.03
% of complaints resolved as against complaints received100100100

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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6 Comments

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6. JASRAJ  May 16, 2019 22:51 Reply
HI MY NAME IS JASRAJ AND MY CLIENT ID IS 239741, TODAY ON 16 MAY 2019 I HAVE TRANSFERRED MONEY TWICE IN MY UPSTOX ACCOUNT, BUT MONEY IS NOT SHOWING IN MY FUND TILL EVENING . PLEASE TELL ME WHAT SHOULD I DO . YOUR HELP WILL BE APPRECIATED.
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5. ABDUL AYUB  Apr 22, 2019 14:09 Reply
THE MOST RUBBISH DISCOUNT BROKER THEY MUST BE ASHAMED OF THEIR SERVICES I HAD ASKED FOR DS SLIP BOOK ON 3RD APRIL AND TODAY IS 22ND APRIL THE PEOPLE SITTING IN CUSTOMER SERVICE ARE THE WORST PEOPLE WHO JUST KNOW TO WRITE SAME STEREO TYPE MESSAGE THAT DOES NOT ANY MEANING THE TOP MANAGEMENT IS DEEP SLUMBER OR PRETENDING TO SLEEP WHEN CUSTOMERS ARE HAVING HARD TIME. I AM HAVING ACCOUNT WITH ZERODHA , SHAREKHAN AND SAS ONLINE ALL THE STOCK BROKER RESPOND IN TIME AND ACTION IS INITIATED AND THEY CALL YOU AND UPDATE .
BUT WITH UPSTOX I WAS FOOL TO INVEST AND SLOWLY I AM SELLING MY STOCKS AS THEIR IS NO USE DEALING WITH SUCH STUPID COMPANY.
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4. Rakesh  Apr 5, 2019 21:48 Reply
Hi this is Rakesh Bagul
I pay Rs 521.00 to active account with upstox on last Thursday.
Because of aadhar is not liked I use to open manual that send documents via courier.

They have observation that 2 signs are missing
For this reason I again send documents via courier and company got documents on 4.4.2019
Today is 5.4.2019 I get followup the team tell me that our team is working on it
Since two days they suppose to do shit on my documts?
How to make people fool with sending acknowledged by email that support team will contact you since 4 days no team member call me.
If you have no ability to delite your customer with service then you are not eligible to sit over there and write 9 times email that team is working and follows your #Anmol Virdi
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3. Balakrishnan  Mar 13, 2019 21:24 Reply
Customer care support is very very poor. I have registered my account 4 days before and I payed 531 but I haven't receive any status and not get any support. It is very very very poor service.
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2. Kuldeep Chander  Jan 31, 2019 10:17 Reply
श्रीमान जी,
मेरा upstox में Dmat Ac :189411 है ၊ मैने कल दिनांक 30-01-2018 को अपने Ac में crude oil mini buy की coc bid डाली थी जिसमें 3820 में buy कर के SL=3790 और तारगेट =3855 लगाया था ၊ बाद में मैने इसे मोडिफाई करके SL=3815 और तारगेट =3880 लगाया ၊ सायं 9pm पर crude oil mini ने 3831 का Low बनाया और फिर 3900 से ऊपर चला गया जिसमे मेरा SL 3815 टरिगर दिखाकर पोजिशन Exit कर दी जबकि 8pm के बाद मार्केट 3831 से निचे नहीं गई ၊ इससे मेरा 65 points *10= 650 Rs का नुकसान हुआ है जो गलत है ၊ यह मुझे वापिस दिया जाए क्योकि उस समय मेरा SL न होकर तारगेट हुआ था ၊
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1. Avinash patil  Apr 10, 2018 20:15 Reply
its service was very bad.bcoz i have call last 5 days to customer care but they always busy no one answer anybody.and from broker give us very bad service.in broker commite to me is only 20 brokarage but its not true ...so I will decide disconnect this service and select another service....














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