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Upstox Complaints

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Upstox is a tech-first low cost broking firm in India providing trading opportunities at unbeatable prices. Company provide trading on different segments such as equities, commodities, currency, futures, options which are available on its Upstox Pro Web and Upstox Pro Mobile trading platforms. Upstox is backed by a group of investors including Kalaari Capital, Ratan Tata and GVK Davix. Upstox trading platform offers trading, analysis, charting and many more rich trading features. This platfo... Know more about Upstox

Complaint against Upstox Broker

Upstox brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Upstox customers. The Upstox complaints report analyzes the Upstox online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Upstox broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Upstox complaint no. report also provides Upstox’s number of active clients. This shows the growth of the broker year on year.

Upstox Complaints

Exchange Financial Year Total Complaints Active Clients
BSE 2023-24 37 783,887
NSE 2023-24 209 2,401,555
BSE 2022-23 28 766,578
NSE 2022-23 402 2,880,604
BSE 2021-22 43 499,893
NSE 2021-22 502 5,215,523
BSE 2020-21 7 143,126
NSE 2020-21 862 2,141,095
BSE 2019-20 11 142,797
NSE 2019-20 164 619,305
BSE 2018-19 7 22,381
NSE 2018-19 58 92,781
BSE 2017-18 2 24,483
NSE 2017-18 35 43,889
BSE 2016-17 1 3,910
NSE 2016-17 21 17,229
BSE 2015-16 1 3,049
NSE 2015-16 10 10,622
NSE 2014-15 4 7,372
BSE 2013-14 1 340
NSE 2013-14 1 4,631

Upstox complaint at NSE

2023-242022-232021-22
Active Clients240155528806045215523
Complaints209402502
Resolved through the exchange196347402
Non actionable83677
Advised / Opted for arbitration000
Pending for redressal with exchange51923
No. of arbitration filed by clients143
Decided by arbitrators in favour of the clients142
Decided by the arbitrators000
Pending for redressal with arbitrators001

Upstox complaint at BSE

2023-242022-232021-22
Active Clients783887766578499893
Complaints372843
Resolved through the exchange342443
Non actionable785
Advised / Opted for arbitration000
Pending for redressal with exchange340
No. of arbitration filed by clients000
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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110 Comments

110. satish   I Like It. |Report Abuse|  Link|April 22, 2023 8:20:36 PMReply
Pathetic support......horrible support staff who just keep repeating themselves.......disgusted with my experience:(
109. Chetan   I Like It. |Report Abuse|  Link|December 21, 2022 2:57:40 PMReply
Hopeless customer service. Only response you receive is their automated email. They will not activate any segment or close your account. If you have any compliance problems/ regulatory issues - you are on your own!
108. Alpana   I Like It. |Report Abuse|  Link|December 7, 2022 4:29:58 PMReply
Upstox is really really pathetic company..They are fraud and cheat customers...They dont let customers close their accounts giving various false reasons.I have been trying to close my account .But they are not letting me do that .They wont give you the soultions when we know very well that the solution is there just keep on telling you that you its company policy so u cant close your account now
107. SAURABH   I Like It. |Report Abuse|  Link|March 29, 2022 7:26:28 PMReply
WORST WORST WORST customer service. after facing many problems with this stupid broker, i decided to move my stocks from upstox to zerodha. the procedure is such a pain in ass that you will get mad. first of all you have to request delivery instruction slips for which you have to send letter by speed post and later on you have to send the papers again by post for transfer of shares. i sent the application three times and these stupid people always rejected my application. there is one stupid person by the name of Mr SAI. he is such a third class person who doesn't know how to speak. no doubt zerodha is far far better than this crap. i will never ever suggest anyone to open account here to anyone. if you want to lose your hard earned money than go for it.
106. saurabh gupta   I Like It. |Report Abuse|  Link|February 9, 2022 12:26:50 PMReply
I am customer of Upstock. they thave inactive my account without any intimation. Reason given is not use. How can Upstock suspend the account without any proper intimation to customer.when i applied for ipo they allow me to apply from there platform i also add fund to trading account. still they dont't tell me that my account is inactive I have holdings in my demat account which i want to sell but unable to sell due to inactive. if the person is in middle of trade having holdings and unable to sell who will bear the loss and waste of time.
Now as per executive they will resolve it after 3-4 working days. very bad customer service. don't open account with them .
105. Anju Mittal   I Like It. |Report Abuse|  Link|January 17, 2022 1:43:02 PMReply
Iam customer of Upstock. Using their app from last few month. All of a sudden they have suspended my account without any intimation. Reason given is KYC. How can Upstock suspend the account without any proper intimation to customer. I have holdings in my demat account which i want to sell but unable to sell due to kyc process. They should check all documents during account opening if the person is in middle of trade having holdings and unable to sell who will bear the loss and waste of time.
Also wanted to know whether I can file a complaint in NSR against them.
104. Deep lad   I Like It. |Report Abuse|  Link|January 15, 2022 11:05:32 AMReply
Iam customer of Upstock. Using their app from last 3/4month. All of a sudden they have suspended my account without any intimation. Reason given is KYC. How can Upstock suspend the account without any proper intimation to customer. Now as per executive they will resolve it after 7/8 working days. Have asked they customer executive “who will bear the loss for this many Days”.
Also wanted to know whether I can file a complaint in NSR against them.
104.1. Anju Mittal   I Like It. |Report Abuse|  Link|January 17, 2022 1:35:35 PM
same issue is with me with my upstox account is also suspended for no reason and i am unable to sell my holdings in demat account now. who will bear the loss. They should check all the kyc details and documents during account opening.
If person have already taken trade and there are holding in demat account which is in case of me. who will bear the loss.
I have screenshot for chat too
103. Shrey Agarwal   I Like It. |Report Abuse|  Link|July 27, 2021 8:47:35 AMReply
Is there anyone who has applied for ipo using upstox and never received allotment. I am asking this question because till now I have applied for around 20-30 ipo using all my family members demat account using their upstox account but have not even recieved a single allotment till now so is this some kind of scam being done by upstox?
103.2. Santosh   I Like It. |Report Abuse|  Link|September 29, 2021 11:49:16 PM

Hopeless Customer Care Service....pathetic and don't even bother about customer greveiances.

Think twice before you opt.
103.3. Akshay kerlekar   I Like It. |Report Abuse|  Link|January 17, 2022 11:21:29 AM
My fund is missing
102. Amol Sarode   I Like It. |Report Abuse|  Link|November 14, 2021 3:31:07 PMReply
Now with stop loss limit order system also some time stop loss does not get hit. Due to this losses are increasing. And upstox or any broker is not taking any responsibility to resolve the issue.
101. Saurabh chaurasia   I Like It. |Report Abuse|  Link|October 22, 2021 1:27:39 PMReply
Sir i am a partner in Upstox n i am facing some problem in our dashboard n i am trying from 10 days to contact with customers care /RM but no contact from Upstox side
So please sir resolve my problem
100. Rinki   I Like It. |Report Abuse|  Link|October 6, 2021 12:13:36 AMReply
while i was adding money to my funds reduction of money takes place but that money neither added to funds nor returns to my account .i want to know where is my money gone?
99. Rinki   I Like It. |Report Abuse|  Link|October 6, 2021 12:09:40 AMReply
I dont know why while i was adding money to my funds in upstox ,reduction of money from my account happend but that money doesn't added to my funds nor return to my account🙁
98. Lokesh Surana   I Like It. |Report Abuse|  Link|September 29, 2021 9:26:23 AMReply
once in a month they will face a technical issue and you will lose hefty money. Don't open with Upstox
97. BN   I Like It. |Report Abuse|  Link|August 30, 2021 4:59:31 PMReply
You need to be careful with upstox. I think they are not efficient at all. The support team and compliance officer doesnt even bother to respond. I have been chaing them for last 45 days to activate acct and without even reading emails they keep sending the same response. Very frustrating to say the least.
96. Ankit Kumar Yadav   I Like It. |Report Abuse|  Link|July 21, 2021 5:13:07 PMReply
Mera 234 rupay cut kar liye account se..uske baad unka koi call nahi aaya. naa he mera account khula..unhone jo paper mange wo mene diye.. customer care wale bol rahe hain ki koi bhi agent free nahi he...Aur 10 din unhone roz yahi bola ki aaj call ayega lekin nahi aaya.. police complaint karunga toh boht time kharab hoga. I thought mere sath upstox ne fraud kiya he.
96.1. sham G   I Like It. |Report Abuse|  Link|August 7, 2021 10:27:12 AM
Mera bhi 134 ya kuch rupees cut gya tha and maine sab documents submit karne pr bhi E-sign nahi ho raha hai, maine customer care call, support mail pe contact karne ki koshish ki but koi solution nhi mila, mere saath upstox ne fraud kiya hai.
95. Shrey Agarwal   I Like It. |Report Abuse|  Link|July 27, 2021 8:39:56 AMReply
Have you guys ever received any ipo allotment after applying from upstox I am asking this question because till now I have applied for around 20-30 ipo from my different family members name all using their upstox account but haven't even recieved a single allotment so is this a scam being done by upstox?
94. Shrey Agarwal   I Like It. |Report Abuse|  Link|July 27, 2021 8:35:32 AMReply
Is there anyone who use upstox and have applied for ipo and got the allotment?
I am asking this because till now I have applied for around 20-30 IPOs from upstox and that too from my different family members demat account all through upstox and I have never even recieved a single allotment. Is this a scam done by upstox?
93. ajit kerketta   I Like It. |Report Abuse|  Link|April 22, 2021 8:26:02 PMReply
i wish to modify my password from two week when i modify my password and submit it show an error of time out 120 second time is given by you and sending of OTP take more than 60 second entering OTP take 25 second approx when i modify my password and submit how the password is expire
92. Govinda   I Like It. |Report Abuse|  Link|April 16, 2021 4:00:17 PMReply
DARTSTOCK LOGIN through UPSTOX is not working since some days for me - Is it happening for other also - Pls comment
91. Singh Rajput   I Like It. |Report Abuse|  Link|April 7, 2021 4:15:49 AMReply
Upstox account very poor service
Login problem solving
Upstox not provide wetter service

Closed company