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Upstox Complaints

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Upstox is a tech-first low cost broking firm in India providing trading opportunities at unbeatable prices. Company provide trading on different segments such as equities, commodities, currency, futures, options which are available on its Upstox Pro Web and Upstox Pro Mobile trading platforms. Upstox is backed by a group of investors including Kalaari Capital, Ratan Tata and GVK Davix. Upstox trading platform offers trading, analysis, charting and many more rich trading features. This platfo... Know more about Upstox

Complaint against Upstox Broker

Upstox brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Upstox customers. The Upstox complaints report analyzes the Upstox online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Upstox broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Upstox complaint no. report also provides Upstox’s number of active clients. This shows the growth of the broker year on year.

Upstox Complaints

Exchange Financial Year Total Complaints Active Clients
BSE 2021-22 32 499,893
NSE 2021-22 286 3,809,552
BSE 2020-21 7 143,126
NSE 2020-21 862 2,141,095
BSE 2019-20 11 142,797
NSE 2019-20 164 619,305
BSE 2018-19 7 22,381
NSE 2018-19 58 92,781
BSE 2017-18 2 24,483
NSE 2017-18 35 43,889
BSE 2016-17 1 3,910
NSE 2016-17 21 17,229
BSE 2015-16 1 3,049
NSE 2015-16 10 10,622
NSE 2014-15 4 7,372
BSE 2013-14 1 340
NSE 2013-14 1 4,631

Upstox complaint at NSE

2021-222020-212019-20
Active Clients38095522141095619305
Complaints286862164
Resolved through the exchange222717135
Non actionable408014
Advised / Opted for arbitration010
Pending for redressal with exchange246415
No. of arbitration filed by clients151
Decided by arbitrators in favour of the clients141
Decided by the arbitrators000
Pending for redressal with arbitrators010

Upstox complaint at BSE

2021-222020-212019-20
Active Clients499893143126142797
Complaints32711
Resolved through the exchange31610
Non actionable302
Advised / Opted for arbitration000
Pending for redressal with exchange111
No. of arbitration filed by clients000
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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102 Comments

102. Saurabh chaurasia  Oct 22, 2021 13:27 I Like It. | Report Abuse Reply
Sir i am a partner in Upstox n i am facing some problem in our dashboard n i am trying from 10 days to contact with customers care /RM but no contact from Upstox side
So please sir resolve my problem
101. Rinki  Oct 6, 2021 00:13 I Like It. | Report Abuse Reply
while i was adding money to my funds reduction of money takes place but that money neither added to funds nor returns to my account .i want to know where is my money gone?
100. Rinki  Oct 6, 2021 00:09 I Like It. | Report Abuse Reply
I dont know why while i was adding money to my funds in upstox ,reduction of money from my account happend but that money doesn't added to my funds nor return to my accountšŸ™
99. Shrey Agarwal  Jul 27, 2021 08:47 I Like It. | Report Abuse Reply
Is there anyone who has applied for ipo using upstox and never received allotment. I am asking this question because till now I have applied for around 20-30 ipo using all my family members demat account using their upstox account but have not even recieved a single allotment till now so is this some kind of scam being done by upstox?
99.1. Eddy  Aug 12, 2021 10:15 I Like It. | Report Abuse
Yes I face the similar issue , I have applied lately to approx. 10 ipos & failed with any allotment.
99.2. Santosh  Sep 29, 2021 23:49 I Like It. | Report Abuse

Hopeless Customer Care Service....pathetic and don't even bother about customer greveiances.

Think twice before you opt.
98. Lokesh Surana  Sep 29, 2021 09:26 I Like It. | Report Abuse Reply
once in a month they will face a technical issue and you will lose hefty money. Don't open with Upstox
97. BN  Aug 30, 2021 16:59 I Like It. | Report Abuse Reply
You need to be careful with upstox. I think they are not efficient at all. The support team and compliance officer doesnt even bother to respond. I have been chaing them for last 45 days to activate acct and without even reading emails they keep sending the same response. Very frustrating to say the least.
96. Ankit Kumar Yadav  Jul 21, 2021 17:13 I Like It. | Report Abuse Reply
Mera 234 rupay cut kar liye account se..uske baad unka koi call nahi aaya. naa he mera account khula..unhone jo paper mange wo mene diye.. customer care wale bol rahe hain ki koi bhi agent free nahi he...Aur 10 din unhone roz yahi bola ki aaj call ayega lekin nahi aaya.. police complaint karunga toh boht time kharab hoga. I thought mere sath upstox ne fraud kiya he.
96.1. sham G  Aug 7, 2021 10:27 I Like It. | Report Abuse
Mera bhi 134 ya kuch rupees cut gya tha and maine sab documents submit karne pr bhi E-sign nahi ho raha hai, maine customer care call, support mail pe contact karne ki koshish ki but koi solution nhi mila, mere saath upstox ne fraud kiya hai.
95. Shrey Agarwal  Jul 27, 2021 08:39 I Like It. | Report Abuse Reply
Have you guys ever received any ipo allotment after applying from upstox I am asking this question because till now I have applied for around 20-30 ipo from my different family members name all using their upstox account but haven't even recieved a single allotment so is this a scam being done by upstox?
94. Shrey Agarwal  Jul 27, 2021 08:35 I Like It. | Report Abuse Reply
Is there anyone who use upstox and have applied for ipo and got the allotment?
I am asking this because till now I have applied for around 20-30 IPOs from upstox and that too from my different family members demat account all through upstox and I have never even recieved a single allotment. Is this a scam done by upstox?
93. ajit kerketta  Apr 22, 2021 20:26 I Like It. | Report Abuse Reply
i wish to modify my password from two week when i modify my password and submit it show an error of time out 120 second time is given by you and sending of OTP take more than 60 second entering OTP take 25 second approx when i modify my password and submit how the password is expire
92. Govinda  Apr 16, 2021 16:00 I Like It. | Report Abuse Reply
DARTSTOCK LOGIN through UPSTOX is not working since some days for me - Is it happening for other also - Pls comment
91. Singh Rajput  Apr 7, 2021 04:15 I Like It. | Report Abuse Reply
Upstox account very poor service
Login problem solving
Upstox not provide wetter service

Closed company
90. Mahendra Patel  Feb 3, 2021 16:05 I Like It. | Report Abuse Reply
MY loss for the Date : 01/02/2021 is rS.76300. They wiped off all my capital and now they have converted my delivery with negative balance NEXT DAY. My trading journey is finished now due to these basters. we are not bearing this kind of loss due to upstox hardware or software problem. upstox should bear this our loss. other wise we will file complain against upstox.
89. Swaminathan  Mar 6, 2021 17:14 I Like It. | Report Abuse Reply
Upstox now blocked co, oco orders. When unblock co , oco orders upstox
88. Ramakant Satpute  Mar 3, 2021 11:42 I Like It. | Report Abuse Reply
Upstox is not working properly when there is fluctuation in market. They can't convert position from intraday to delivery.
From 02/03/2021 I can't sell my holdings. Each time I try to sell from holdings the page where I can fill t-pin does not accessed.
Very ridiculous. Also customer care lines always busy.
87. Dcmohan  Feb 8, 2021 20:58 I Like It. | Report Abuse Reply
I m sick of upstox service . They provide poor service . Always say check ur bo . They hav no responsible person . They alwsys try to lost customer hard money .
86. Venkat  Feb 1, 2021 22:40 I Like It. | Report Abuse Reply
Today 79000 loss due to Upstox server problem
86.1. Guest  Feb 2, 2021 07:36 I Like It. | Report Abuse
Brother mine loss for the day is 15 Lacs. They wiped off all my capital and now they have converted my intraday to delivery with negative balance. My trading journey is finished now due to these basterds.
85. BUNTY PATEL  Feb 2, 2021 03:43 I Like It. | Report Abuse Reply
This is ridiculous. Client can't login. And Upstox can't squre off even it's clients'sopen positions! The most valuable Thing is TRUST. upstoX is loosing it since last few days. 01 February 2021 is marked as biggest BLACK DOTS on entire team Upstox! 100% Investors (Upstox's)were fed-up by login failure and they said only few investors are facing issue?! Theire Phone line even not connecting! And when finally connected they said even they can't login! SHAME.......
84. Victim  Feb 1, 2021 20:31 I Like It. | Report Abuse Reply
Guys , i feel like the upstox is involved in organised fraud this thing happened to me also. On feb 1 after 1.30 i cant cancell my order which i placed for shorting ..due to which i suffered a huge lose which i am able to witness infront of my eyes but i couldn't do nothing.. there is no other means u can trade since there call services r all always busy....
83. Mayur gutka  Feb 1, 2021 15:48 I Like It. | Report Abuse Reply
What a shit app i am going to shift soon to some giant like HDFC or ICICI who can be much more trustworthy than upstox