ICICIdirect Customer Reviews, Complaints and Feedback (Page 4)

ISSE GANDI OR MEHENGI SERVICE POORE INDIA ME NHI . EMAIL KA REPLY NHI HOTA INSE . AND THERE IS NO TICKER SYSTEM .

I have account in icicidirect and zerodha . My experience with zerodha is far better than with icicidirect . Zerodha website is far more user friendly .If you call icicidirect customer care you normally have to wait for 10 - 15 mins before call is attended. Also your query on a number of occasions is not attended to your satisfaction . Zerodha on the other hand will call you back if they are not able to take your call .

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Below Average
Website Usability - Below Average
Research Capabilities - Below Average
Customer Service - Below Average
Overall Experience - Below Average

I am using ICICIDIRECT since 13 yrs but looking at its poor customer service and website site issues I will soon get rid of it. Even it's app is bad. Can't believe how it got degraded. I opened ZERODHA recently and satisfied with it so far.

Very high brokerage in option and equity segment . Other brokers are charging Rs 20 in options per order whereas icicidirect charges on per lot basis and if you are trading in far out of money options where premium is less brokerage works out about 10 % of premium . Also Nse has recently reduced lot size of Nifty50 from 75 to 50 . Brokerage has gone up by 50 % due to change in lot size . Very poor experience of icicidirect despite being a customer for more than 20 years . Zeroda is far better than icicidirect in all aspects

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Would never advice icicidirect for securities in India. Many hidden charges all the plans are coming with some conditions. Worst customer service all together

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Above Average
Research Capabilities - Above Average
Customer Service - Very Poor
Overall Experience - Very Poor

Not properly service on calls not resolve my last 15 query senior not coming call & cut all calls

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Customer service is very hopeless, Under NEO plan there is AMC of Rs 300 means even though opted for besic demat account facility

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Average
Research Capabilities - Above Average
Customer Service - Very Poor
Overall Experience - Very Poor

ICICIDIRECT worst company.....they just loot your money...very high brokerage !!!

By default they keep your account in high brokerage . unless you check and change.

I am Ajay Kumar Gupta parjent Qatar varking enari akaunt open

This is One of the worst Broker. Very high brokerage with useless facility. Customer care is useless , they can't answer simple query. If you mail, no one cares, escalation mail also doesn't help as no one will reply. They will put their own stop loss on hedge position(short leg) and will square off only Short leg in loss and keep other leg open. So if you didn't notice, then it'll be loss. Already lost 25K in 2 trades because of them. Stopped using this , now transferring share from this broker to another is another big task.

brokerages are too costly and the various customer issues are not promptly addressed

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Below Average
Research Capabilities - Below Average
Customer Service - Below Average
Overall Experience - Below Average

Neo plan is a misleading plan, it offers 20/- brokerage only on the sell tier of the intraday trade. Also there are many more loopholes like you need to mandatorily keep your money in the wallet withdrawl from which is chargeable every-time. It has a one time charge of 299/- + tax to enter into this plan. All in all a bad deal

The Brokerage charges are very high, customer care service and post account opening service is very poor , they people have not expert knowledge the securities
this demat account meant for high value invertors ..while opening the account they will provide the correct inforamtion
This broker need to be very transparent

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Average
Website Usability - Average
Research Capabilities - Below Average
Customer Service - Very Poor
Overall Experience - Below Average

I have recently opened an account with ICICI direct and received extremely poor or worse customer service ever received. Even if you escalate to provided emails the management don't care to reply. Certainly, they are not able to manage the big customers base. I have decides to close the account even before first trade . Avoid them.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Very bad customer service and my not being able to buy/sell shares. The account is as good as inactive

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Very Poor
Website Usability - Average
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Very Poor

I have recently opened a account with ICICI Direct. I can not buy or sell shares as I get a message that my account is pending verification from the stock exchange and it will be enabled within 2 trading days. its been more than that and I still get the same message. I was able to apply for a IPO, but what will I do with the shares (considering that I get the allotment) if I am not able to buy or sell them

one of the worst experience in my life.
suggest they shut down business rather than harassing customers all thru

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

ICICI direct could not resolve my problem, I purchased MOKSHA ORNAMENTAL LTD,. shares just 15 days back, but I was not able to sell the shares message displayed" the stock not traded in the selected exchange" the above stock is listed only in NSC, when i contacted customer care they are not able to give a satisfying answer and they have not resolved my problem. I think Customer care people are not aware of, what is the issue, they say it could not be traded because of LC or ASM by exchange, But that is not the issue when I chexcked NSC web there is no LC, it is only ASM 1st stage, the stock is continuously being traded in NSC. Now I left with shares could not be traded through ICICI Direct broker, and incur loss no fault of mine,

extremely difficult to use interface. more difficult to create and edit watchlists. watchlists of mobile and desktop are not synchronized. stock symbols are changed. eg Bandhan bank is called BANBAN. edited charts dont get saved! I dont understand why they have so many customers. they really need to try other brokers for sure.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Research Capabilities - Average
Customer Service - Average
Overall Experience - Very Poor

yes

Sir Maine apni Puri saving Vaibhav Global me Laga Di hai 100 Share Lekar..
Plz Sir Mujhe Guide Karo Maine 960 me Lia Tha Abhi 775 hai exit Karu Ya Hold Plz..
Sir Help Me.