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I have recently opened an account with ICICI direct and received extremely poor or worse customer service ever received. Even if you escalate to provided emails the management don't care to reply. Certainly, they are not able to manage the big customers base. I have decides to close the account even before first trade . Avoid them.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor