ICICIdirect Customer Reviews, Complaints and Feedback (Page 5)

Sir Maine apni Puri saving Vaibhav Global me Laga Di hai 100 Share Lekar..
Plz Sir Mujhe Guide Karo Maine 960 me Lia Tha Abhi 775 hai exit Karu Ya Hold Plz..
Sir Help Me.

Applied for IPO through ASBA facility of ICICI net banking. This lead to icici direct com website. When i submitted application, there was a pop up message showing 'resources not available'. Thinking application not successful, i tried 3 times with my same details and same pop up message. Surprisingly later i found a huge money in my saving account blocked for 3 times, without any message or show in trade book. Within the ipo closing date i was unable to manage the application as there was no listing in trade book. This is totally frustrating experience which was not expected from icici (not following the guidelines of ipo applications)

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Average
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Very Poor

Brokerage is very high, even after subscribing to Prime plan of Rs. 999+ GST and Neo plan for Rs. 299+ GST. They charge 0.75% for delivery where the trade value is less than 9500/- something. Margin funding they are telling that 8.9 %, but in actual it seems to be much more ( may be 20 or 30%). No calculation details or charges break up are provided in the trading platform or through mail. If you subscribe to Neo plan, they will charge Rs.18+GST for each fund transfer between the SB A/c and trading account, how atrocious is this, even a non- 3-in-1 a/c, we do not incur any charges for fund transfer between two different entities (Different bank and different broking firm).The accounting system in trading account is highly complex and found several extraneous entries, for which they are not giving any clarification. Several hidden charges are being debited on day to day trading activities. Simply looting people with several fees like higher brokerage, higher interest in addition to subscription fees of Rs. 1298 for Prime and Neo plan.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Very Poor

Brokerage - Very High
Account Maintenance Fees - Very High
Website Usability - Poor
Research Capabilities - Poor
Customer Service - Useless/ Hopeless
Overall Experience - Below expectation

False Commitments - High
Sales Staff - Only trained for getting accounts and not giving services and guiding clients.

There main job is to lure people by all sorts of commitments

ICICI Direct is a hoax. Its unchi dukaan fika pakwaan. The sales people promise you certain lifetime brokerage which lapses in 1 year then you are told no charges will be there if you have one demat account whereas i have been charged since last 4 years on a regular basis. Please use discount brokers. ICICI services stinks

The ABSOLUTE WORST online securities platform I have seen! I entered a transaction on Monday June 28, 2021 and can get no information on the status of my request! Emails to the COO and Compliance Officer have received no response inspite of the Bank being in violation of the SEBI mandated T+3 settlement period!

Can any one handle my demat account with good profits?????

you can do it yourself , I suggest you don’t invest tactically invest strategically….invest in nifty stocks 75% and 25% mid caps with no debt in books and forget in for 3-4 years.Keep in reviewing after year… There is no rocket science it. (Investor since. 1988)

Extremely high brokerage rate. And no premium service. You will have to wait for hours to connect to customer care for simple queries who are not cooperative at all.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

icici demat & securitys Charges account opening time change 2Nd year after that account AMC trading charge customer service support reviseal brach lo not refundable extra charge opening each account is chatting to all accounts security please don't open account bad experience worst services. (English writing any mistake, mother tongue Telugu)

icici demat Charges have been cut again Office is thinking of my accounts saying one thing when opening each account is chatting to all accounts security please don't open account

Brokerages may be reduced per trade like Rs.20 or Rs.25 in equity cash segment for all so that customers base may be increased. Brokerage is very high compared to other broker like zarodha etc.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Average
Research Capabilities - Average
Customer Service - Average
Overall Experience - Average

It is expected to guide the customer and suggest min 02 Share for intraday trdg and short buying every day.

Brokerage is very high. Customer service worst. Worst RM, just interested in opening account not guiding to agents. Such a big platform they had but now zerodha is on top.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Above Average
Research Capabilities - Above Average
Customer Service - Very Poor
Overall Experience - Below Average

They have a brokerage prepaid Plan. The money is debited 10 days back but still the plan is not activated. I can't trade as Brokerage plan not activated. No response from CS team. Such poor service from highly expensive broker is not expected.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Average
Research Capabilities - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor

they sold my growing ashok leyland stock holding without my consent.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Extremely Poor customer service, I made a mistake by going with ICICI Direct and recommend anyone to avoid. If you need to open an account or any issues it will need 100's of emails , calls follow up and months and still not resolve. Even if you escalate or complain there wont be any response, better to avoid. Period

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Below Average
Research Capabilities - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor

New portal is not tested properly
1. While placing cash order, u cannot see quote ie min-max of day, range etc
2. VTC is hidden
3. Advertisement forced on you of Icicidirect while placing orders
4. Badly designed front-end

Icici direct mobile app not working. Yesterday and today 27th April 2021 and early morning 28th April 21.

No intimation to customer why is down? When will resume?
Through prepaid mobile customer care number not accessible.
Hope Regulators take action.

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Good service