ICICI Direct Consumer Complaints

ICICI Direct Detail

ICICI Direct is a retail trading and investment service from ICICI Securities, the largest retail stock broker firm in India offering a wide range of investment options to the retail and institutional customers. ICICI Securities is part of ICICI Group, India's top financial service provider offering banking and other financial services. ICICI Securities offers 'online trading and investment' services to over 20 lakhs customers through ICICI Direct (ICICIDirect.com). ICICIDirect.com is the flags... Know more about ICICI Direct

Complaint against ICICI Direct Broker

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Are you a day trader?

ICICI Direct brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the ICICI Direct customers. The ICICI Direct consumer complaints report analyzes the ICICI Direct online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against ICICI Direct broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The ICICI Direct complaint no. report also provides ICICI Direct’s number of active clients. This shows the growth of the broker year on year.

ICICI Direct Consumer Complaints

Exchange Financial Year Number of Clients   ? Total Complaints  ?
NSE 2020-21 1,118,835 138
BSE 2019-20 387,968 25
NSE 2019-20 1,075,956 194
BSE 2018-19 250,225 25
NSE 2018-19 830,661 161
BSE 2017-18 417,147 84
NSE 2017-18 798,355 153
BSE 2016-17 296,286 21
NSE 2016-17 618,359 132
BSE 2015-16 308,908 27
NSE 2015-16 560,438 153
BSE 2014-15 243,808 43
NSE 2014-15 594,714 161
BSE 2013-14 2,454,063 62
NSE 2013-14 500,733 148
BSE 2012-13 2,202,803 81
NSE 2012-13 2,103,212 192
BSE 2011-12 2,001,501 59
NSE 2011-12 1,942,014 144

ICICI Direct complaint at NSE

2020-212019-202018-19
Defaulter Yes/NoNoNoNo
No. of clients at the beginning of the year
No. of active clients11188351075956830661
No. of complaints received *138194161
Resolved through the exchange82171155
Non actionable **330
Advised / Opted for arbitration120
Pending for redressal with exchange52186
No. of arbitration filed by clients172
Decided by arbitrators in favour of the clients051
Decided by the arbitrators010
Pending for redressal with arbitrators121
% of No. of complaints as against No. of active clients0.010.010.01
% of complaints resolved as against complaints received62.3190.7296.27

ICICI Direct complaint at BSE

2019-202018-192017-18
Defaulter Yes/NoNoNoNo
No. of clients at the beginning of the year477720343575393954146
No. of active clients387968250225417147
No. of complaints received *252584
Resolved through the exchange232481
Non actionable **300
Advised / Opted for arbitration223
Pending for redressal with exchange215
No. of arbitration filed by clients002
Decided by arbitrators in favour of the clients002
Decided by the arbitrators002
Pending for redressal with arbitrators000
% of No. of complaints as against No. of active clients00.010.02
% of complaints resolved as against complaints received09696.43

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

Contact ICICI Direct

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EmailCity
State
Are you a day trader?

6 Comments

Bharathi
6. Bharathi  Apr 8, 2020 05:05 I Like It. | I Don't Like It. | Report Abuse Reply
Icici direct square off futures short positions on the same day and 20 7 days before expiry without customer consent or information, for all in the money trades , causing huge loss to traders , and their customer service could not provide solutions for multiple problems raised.

My square off order was cancelled and at the end of the day futures went below my square off position which would have made my trade a gain rather ICICI direct squared off my positions within an hour of my open position without my consent and passed on the loss to me.

I strongly believe they are manipulating the share market by changing customer orders for their benefits.
RK
6.1. RK  May 10, 2020 18:53 I Like It. | I Don't Like It. | Report Abuse
you need to check the open position page if margin showing in red colour they will square off before EOD
Anup
5. Anup  Dec 20, 2019 16:02 I Like It. 1 | I Don't Like It. | Report Abuse Reply
Icici direct square off options bought 7 days before expiry without customer consent or information, for all in the money trades , causing huge loss to traders , and their customer service give illogical reasons and could not provide solutions for multiple problems raised. Icici ask for full money in option trading also, in last week of expitor square of all options without client consent very disappointed and working on legal complaints against them
SANJAY KUMAR
4. SANJAY KUMAR  Apr 4, 2019 09:25 I Like It. | I Don't Like It. | Report Abuse Reply
Dear sir plz you call back me.
Sanjeev
3. Sanjeev  Feb 5, 2016 08:01 I Like It. | I Don't Like It. | Report Abuse Reply
Brokerage is too much.
deepak pawar
3.1. deepak pawar  Feb 5, 2016 08:02 I Like It. | I Don't Like It. | Report Abuse
Good service always comes at a cost :)
Sanjeev
3.2. Sanjeev  Apr 23, 2017 21:44 I Like It. | I Don't Like It. | Report Abuse
Hi Deepak,
I agree with you that good service comes at a cost but if the cost is too high it doesn''t make sense. The profit you makes reduces significantly. I had a icici account for over 7 year but now moved to a discount broker. The service is not bad but savings are great.

I still use ICICIDirect for IPO''s. If any shares are allocated, I transfer it to my other broker account and sell it from there.

Sanjeev
Hemant
2. Hemant  Mar 3, 2019 17:23 I Like It. | I Don't Like It. | Report Abuse Reply
Last year i opened a salary account and by default i was given free demat account, now this year 700 rs is charges AUM, I HAVE 700 approx share in that account, even customer service is not ready to close the account, i am not in a position to visit back.
Please go for discount brokers this faltu bank is really disgusting
BRAHAM
1. BRAHAM  Sep 5, 2018 21:34 I Like It. | I Don't Like It. | Report Abuse Reply
ICICIDIRECT charges the highest brokerage amongst all the brokers & gives the least benefits. Further there is no response for days from the icicdirect unless one write again & again








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