ICICI Direct Consumer Complaints

ICICI Direct Detail

ICICI Direct is a retail trading and investment service from ICICI Securities, one of the largest retail stock broker firm in India. It offers a wide range of investment options. ICICI Securities is part of ICICI Group, India's top financial service provider offering banking and other financial services. ICICI Securities offers 'online trading and investment' services to over 50 lakhs customers through ICICI Direct (ICICIDirect.com). ICICIDirect.com is the flagship website of ICICI Bank. This w... Know more about ICICI Direct

Complaint against ICICI Direct Broker

Contact ICICI Direct - Request Call Back
Name:Phone
EmailCity
State
Are you a day trader?

ICICI Direct brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the ICICI Direct customers. The ICICI Direct consumer complaints report analyzes the ICICI Direct online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against ICICI Direct broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The ICICI Direct complaint no. report also provides ICICI Direct’s number of active clients. This shows the growth of the broker year on year.

ICICI Direct Consumer Complaints

Exchange Financial Year Number of Clients   ? Total Complaints  ? %
BSE 2020-21 389,387 20 0.01%
NSE 2020-21 1,435,356 555 0.04%
BSE 2019-20 387,968 25 0.01%
NSE 2019-20 1,075,956 194 0.02%
BSE 2018-19 250,225 25 0.01%
NSE 2018-19 830,661 161 0.02%
BSE 2017-18 417,147 84 0.02%
NSE 2017-18 798,355 153 0.02%
BSE 2016-17 296,286 21 0.01%
NSE 2016-17 618,359 132 0.02%
BSE 2015-16 308,908 27 0.01%
NSE 2015-16 560,438 153 0.03%
BSE 2014-15 243,808 43 0.02%
NSE 2014-15 594,714 161 0.03%
BSE 2013-14 2,454,063 62 0%
NSE 2013-14 500,733 148 0.03%
BSE 2012-13 2,202,803 81 0%
NSE 2012-13 2,103,212 192 0.01%
BSE 2011-12 2,001,501 59 0%
NSE 2011-12 1,942,014 144 0.01%

ICICI Direct complaint at NSE

2020-212019-202018-19
Defaulter Yes/NoNoNoNo
No. of clients at the beginning of the year
No. of active clients14353561075956830661
No. of complaints received *555194161
Resolved through the exchange508171155
Non actionable **2330
Advised / Opted for arbitration320
Pending for redressal with exchange21186
No. of arbitration filed by clients672
Decided by arbitrators in favour of the clients451
Decided by the arbitrators010
Pending for redressal with arbitrators221
% of No. of complaints as against No. of active clients0.030.010.01
% of complaints resolved as against complaints received96.2190.7296.27

ICICI Direct complaint at BSE

2020-212019-202018-19
Defaulter Yes/NoNoNoNo
No. of clients at the beginning of the year1028752847772034357539
No. of active clients389387387968250225
No. of complaints received *202525
Resolved through the exchange142324
Non actionable **030
Advised / Opted for arbitration022
Pending for redressal with exchange621
No. of arbitration filed by clients000
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000
% of No. of complaints as against No. of active clients000.01
% of complaints resolved as against complaints received70096

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

Contact ICICI Direct

Name:Phone
EmailCity
State
Are you a day trader?

10 Comments

Muninder
10. Muninder  Feb 15, 2021 12:56 I Like It. | Report Abuse Reply 0
ICICI Direct deducted money from my account for IPO allotment but didn't credited shares even after 3 weeks of IPO closure.
How they can do this, seems like way of minting money from unsuspecting customers.
I realized this anomaly only when cross checked my demat account for shares after long time.
Major S N Ojha
9. Major S N Ojha  Nov 24, 2020 21:55 I Like It. | Report Abuse Reply 0
I have two accounts in ICICI Direct . Com for approximate 25 years . I have diverted my fund to other Securities since I found deterioration in its performance over the years. I donot recommend
any new person to open the account in ICICI Direct since it does not believe in Customer Satisfaction. They force fully assign RM and donot change them even after transfer. I rate their services Far below Satisfactory
Raja Rao Nagarajarao
8. Raja Rao Nagarajarao  Oct 30, 2020 15:35 I Like It. | Report Abuse Reply 0
I lost money because of the poorest of the poor services of ICICI Direct.
I do not recommend ICICI Direct
Gopa basu
7. Gopa basu  Sep 25, 2020 10:47 I Like It. | Report Abuse Reply 0
I am also a icicidirect customer since their inception into this business, brokerage is definitely very high, secondly to get an KYC updated I am struggling since 2019, even repeated mails to the company secretary could not yield any result it"s gone that bad
Bharathi
6. Bharathi  Apr 8, 2020 05:05 I Like It. | Report Abuse Reply 0
Icici direct square off futures short positions on the same day and 20 7 days before expiry without customer consent or information, for all in the money trades , causing huge loss to traders , and their customer service could not provide solutions for multiple problems raised.

My square off order was cancelled and at the end of the day futures went below my square off position which would have made my trade a gain rather ICICI direct squared off my positions within an hour of my open position without my consent and passed on the loss to me.

I strongly believe they are manipulating the share market by changing customer orders for their benefits.
RK
6.1. RK  May 10, 2020 18:53 I Like It. | Report Abuse 0
you need to check the open position page if margin showing in red colour they will square off before EOD
Anup
5. Anup  Dec 20, 2019 16:02 I Like It. 1 | Report Abuse Reply 0
Icici direct square off options bought 7 days before expiry without customer consent or information, for all in the money trades , causing huge loss to traders , and their customer service give illogical reasons and could not provide solutions for multiple problems raised. Icici ask for full money in option trading also, in last week of expitor square of all options without client consent very disappointed and working on legal complaints against them
SANJAY KUMAR
4. SANJAY KUMAR  Apr 4, 2019 09:25 I Like It. | Report Abuse Reply 0
Dear sir plz you call back me.
Sanjeev
3. Sanjeev  Feb 5, 2016 08:01 I Like It. | Report Abuse Reply 0
Brokerage is too much.
deepak pawar
3.1. deepak pawar  Feb 5, 2016 08:02 I Like It. | Report Abuse 0
Good service always comes at a cost :)
Sanjeev
3.2. Sanjeev  Apr 23, 2017 21:44 I Like It. | Report Abuse 0
Hi Deepak,
I agree with you that good service comes at a cost but if the cost is too high it doesn''t make sense. The profit you makes reduces significantly. I had a icici account for over 7 year but now moved to a discount broker. The service is not bad but savings are great.

I still use ICICIDirect for IPO''s. If any shares are allocated, I transfer it to my other broker account and sell it from there.

Sanjeev
Hemant
2. Hemant  Mar 3, 2019 17:23 I Like It. | Report Abuse Reply 0
Last year i opened a salary account and by default i was given free demat account, now this year 700 rs is charges AUM, I HAVE 700 approx share in that account, even customer service is not ready to close the account, i am not in a position to visit back.
Please go for discount brokers this faltu bank is really disgusting
BRAHAM
1. BRAHAM  Sep 5, 2018 21:34 I Like It. | Report Abuse Reply 0
ICICIDIRECT charges the highest brokerage amongst all the brokers & gives the least benefits. Further there is no response for days from the icicdirect unless one write again & again








Search Chittorgarh.com:

Download Our Mobile App

Android App iOS App