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ICICIDirect Consumer Complaints

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ICICIdirect is a retail trading and investment service from ICICI Securities, the largest retail stock broker firm in India offering a wide range of investment options to the retail and institutional customers. ICICI Securities is part of ICICI Group, India's top financial service provider offering banking and other financial services. ICICI Securities offers 'online trading and investment' services to over 20 lakhs customers through ICICI Direct ( is the flagsh... Know more about ICICIDirect

Complaint against ICICIDirect Broker

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ICICIDirect brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the ICICIDirect customers. The ICICIDirect consumer complaints report analyzes the ICICIDirect online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against ICICIDirect broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The ICICIDirect complaint no. report also provides ICICIDirect’s number of active clients. This shows the growth of the broker year on year.

ICICIDirect Consumer Complaints

Exchange Financial Year Number of Clients   ? Total Complaints  ?
NSE 2019-20 878,884 32
BSE 2018-19 250,225 25
NSE 2018-19 830,661 161
BSE 2017-18 417,147 84
NSE 2017-18 798,355 153
BSE 2016-17 296,286 21
NSE 2016-17 618,359 132
BSE 2015-16 308,908 27
NSE 2015-16 560,438 153
BSE 2014-15 243,808 43
NSE 2014-15 594,714 161
BSE 2013-14 2,454,063 62
NSE 2013-14 500,733 148
BSE 2012-13 2,202,803 81
NSE 2012-13 2,103,212 192
BSE 2011-12 2,001,501 59
NSE 2011-12 1,942,014 144

ICICIDirect complaint at NSE

Defaulter Yes/NoNoNoNo
No. of clients at the beginning of the year
No. of active clients878884830661798355
No. of complaints received *32161153
Resolved through the exchange22155153
Non actionable **000
Advised / Opted for arbitration000
Pending for redressal with exchange1060
No. of arbitration filed by clients123
Decided by arbitrators in favour of the clients113
Decided by the arbitrators002
Pending for redressal with arbitrators010
% of No. of complaints as against No. of active clients00.010.01
% of complaints resolved as against complaints received68.7596.27100

ICICIDirect complaint at BSE

Defaulter Yes/NoNoNoNo
No. of clients at the beginning of the year435753939541463584746
No. of active clients250225417147296286
No. of complaints received *258421
Resolved through the exchange248118
Non actionable **000
Advised / Opted for arbitration232
Pending for redressal with exchange151
No. of arbitration filed by clients022
Decided by arbitrators in favour of the clients022
Decided by the arbitrators021
Pending for redressal with arbitrators000
% of No. of complaints as against No. of active clients0.010.020.01
% of complaints resolved as against complaints received9696.4395.24


  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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4. SANJAY KUMAR  Apr 4, 2019 09:25 Reply
Dear sir plz you call back me.
3. Sanjeev  Feb 5, 2016 08:01 Reply
Brokerage is too much.
deepak pawar
3.1. deepak pawar  Feb 5, 2016 08:02
Good service always comes at a cost :)
3.2. Sanjeev  Apr 23, 2017 21:44
Hi Deepak,
I agree with you that good service comes at a cost but if the cost is too high it doesn''t make sense. The profit you makes reduces significantly. I had a icici account for over 7 year but now moved to a discount broker. The service is not bad but savings are great.

I still use ICICIDirect for IPO''s. If any shares are allocated, I transfer it to my other broker account and sell it from there.

2. Hemant  Mar 3, 2019 17:23 Reply
Last year i opened a salary account and by default i was given free demat account, now this year 700 rs is charges AUM, I HAVE 700 approx share in that account, even customer service is not ready to close the account, i am not in a position to visit back.
Please go for discount brokers this faltu bank is really disgusting
1. BRAHAM  Sep 5, 2018 21:34 Reply
ICICIDIRECT charges the highest brokerage amongst all the brokers & gives the least benefits. Further there is no response for days from the icicdirect unless one write again & again

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