ICICIdirect Complaints

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ICICIdirect is one of the largest retail stock brokers in India. It is part of the ICICI Group. It offers online trading and investment services to over 50 lakhs customers. The services offered include equity, commodity, and currency trading at BSE, NSE, and MCX. The company also offers Mutual Fund & IPO, Fixed deposits, Bond, NCD, wealth products, Home Loans, Loans against Securities, etc. ICICIdirect's most popular service is its 3-in-1 account, which includes ICICI Bank Account, ICICI Tr... Know more about ICICIdirect

Complaint against ICICIdirect Broker

ICICIdirect brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the ICICIdirect customers. The ICICIdirect complaints report analyzes the ICICIdirect online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against ICICIdirect broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The ICICIdirect complaint no. report also provides ICICIdirect’s number of active clients. This shows the growth of the broker year on year.

ICICIdirect Complaints

Exchange Financial Year Total Complaints Active Clients
BSE 2022-23 92 544,943
NSE 2022-23 402 2,686,765
BSE 2021-22 52 433,921
NSE 2021-22 477 3,031,192
BSE 2020-21 20 389,387
NSE 2020-21 602 1,580,233
BSE 2019-20 25 387,968
NSE 2019-20 194 1,075,956
BSE 2018-19 25 250,225
NSE 2018-19 161 830,661
BSE 2017-18 84 417,147
NSE 2017-18 153 798,355
BSE 2016-17 21 296,286
NSE 2016-17 132 618,359
BSE 2015-16 27 308,908
NSE 2015-16 153 560,438
BSE 2014-15 43 243,808
NSE 2014-15 161 594,714
BSE 2013-14 62 2,454,063
NSE 2013-14 148 500,733
BSE 2012-13 81 2,202,803
NSE 2012-13 192 2,103,212
BSE 2011-12 59 2,001,501
NSE 2011-12 144 1,942,014

ICICIdirect complaint at NSE

Active Clients268676530311921580233
Resolved through the exchange337410543
Non actionable163927
Advised / Opted for arbitration303
Pending for redressal with exchange462829
No. of arbitration filed by clients1057
Decided by arbitrators in favour of the clients424
Decided by the arbitrators110
Pending for redressal with arbitrators633

ICICIdirect complaint at BSE

Active Clients544943433921389387
Resolved through the exchange785214
Non actionable1270
Advised / Opted for arbitration110
Pending for redressal with exchange1406
No. of arbitration filed by clients100
Decided by arbitrators in favour of the clients100
Decided by the arbitrators100
Pending for redressal with arbitrators000


  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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18. Anju Jain   I Like It. |Report Abuse|  Link|Oct 14, 2022 3:52:58 PMReply
This icici company is not good requesting people not to go for this company they made a loss of mine in just 2 days of around 7900Rs and upon that these people are only eating brokerage what ever they want they will charge . All the people from this company are not responding Including help desk , Ceo , Rm , everyone are fake people .please guys requesting you all dont go for this company . I am not able to post the screen shot what the way they behave with me is so rude and dont talk properly ,they receive the call and keep it aside . This is there duty only to make loss and they earn there brokerage charges so that they can earn money and loose our money.
18.1. Vijay   I Like It. |Report Abuse|  Link|Nov 30, 2022 7:56:59 AM
Totally agree, ICICI service desk is pathetic - if you talk reason with them then they try not to understand and with some pretext of bad connection your call is disconnected. People responding emails are totally bad - just use copy paste as response without even reading/understanding question.

Other responsible people are black box - not even acknowledgement of problem.
17. Probir Halder   I Like It. |Report Abuse|  Link|Jan 9, 2022 10:21:23 PMReply
Icici direct brokerage do not cooperate properly..my request when we call to broker for help they intentionally avoid some issue and hide some important information to share.and for this we face a confusion situation and get a loss booked. Please if possible be professional and guide properly
16. HEMALATHA   I Like It. |Report Abuse|  Link|Dec 21, 2021 1:05:17 PMReply
I want to close my Icici Direct Demat account so I have submitted my DIS to the bank on 16/12/21 handedover directly to the concern person they informed me it will be made in a day or two but so far I am making the call but proper reply is not from that end
15. Naganathan K   I Like It. |Report Abuse|  Link|Aug 31, 2021 6:53:46 AMReply
Delivary Instruction Slip will not made availabe to Demat holder in ICICI Direct. There will not be any response from customer care email ids viz
complianceofficer@icicidirect.com . Even for reminders DIS or reply not received from them .
14. Sabari   I Like It. |Report Abuse|  Link|Aug 16, 2021 9:37:14 AMReply
I have made complaint on icici direct and not received any reply even after 2 weeks. Do any one face below issue?
If you buy a share today at Rs.4000 and it shows same price in order and trade book. Buying Charges also got debited separately from account.
Then on next day, in portfolio it shows i bought price at 4018rs per share (Even I removed protection 3%. With protection or without protection, share on buying day is different and next day in portfolio is different). I got charged during both buying and selling separately.
13. Jitesh Prajapat   I Like It. |Report Abuse|  Link|Aug 8, 2021 12:24:22 PMReply
I hate ICICI direct account
And I hate ICICI Direct customer care assistant
Not solve my problem
I am complain 15
But not solve problem
12. Jitesh Prajapat   I Like It. |Report Abuse|  Link|Aug 8, 2021 12:22:26 PMReply
I hate ICICI direct referral program
Not receive referral amount
I am opened successfully 10 account and trade
But not receive trading amount 500 rupees
And I am complaint customer care but not response and not reply me
11. AD   I Like It. |Report Abuse|  Link|Aug 2, 2021 9:26:08 PMReply

I have given a request to close my ICICI direct account and have never done a transaction in ages.

The Helpdesk of ICICI direct keeps lingering and sitting on it.

Further to keep my Account Active ICICI Direct is buying ETFs on their own and are harassing me. I have escalated to its COO.

I would be proceeding legally now against ICICI Direct and file for Fraud, harassment, damages.

Please DONOT deal with ICICI Direct.
10. Muninder   I Like It. |Report Abuse|  Link|Feb 15, 2021 12:56:25 PMReply
ICICI Direct deducted money from my account for IPO allotment but didn't credited shares even after 3 weeks of IPO closure.
How they can do this, seems like way of minting money from unsuspecting customers.
I realized this anomaly only when cross checked my demat account for shares after long time.
9. Major S N Ojha   I Like It. |Report Abuse|  Link|Nov 24, 2020 9:55:56 PMReply
I have two accounts in ICICI Direct . Com for approximate 25 years . I have diverted my fund to other Securities since I found deterioration in its performance over the years. I donot recommend
any new person to open the account in ICICI Direct since it does not believe in Customer Satisfaction. They force fully assign RM and donot change them even after transfer. I rate their services Far below Satisfactory
8. Raja Rao Nagarajarao   I Like It. |Report Abuse|  Link|Oct 30, 2020 3:35:27 PMReply
I lost money because of the poorest of the poor services of ICICI Direct.
I do not recommend ICICI Direct
7. Gopa basu   I Like It. |Report Abuse|  Link|Sep 25, 2020 10:47:37 AMReply
I am also a icicidirect customer since their inception into this business, brokerage is definitely very high, secondly to get an KYC updated I am struggling since 2019, even repeated mails to the company secretary could not yield any result it"s gone that bad
6. Bharathi   I Like It. |Report Abuse|  Link|Apr 8, 2020 5:05:16 AMReply
Icici direct square off futures short positions on the same day and 20 7 days before expiry without customer consent or information, for all in the money trades , causing huge loss to traders , and their customer service could not provide solutions for multiple problems raised.

My square off order was cancelled and at the end of the day futures went below my square off position which would have made my trade a gain rather ICICI direct squared off my positions within an hour of my open position without my consent and passed on the loss to me.

I strongly believe they are manipulating the share market by changing customer orders for their benefits.
6.1. RK   I Like It. |Report Abuse|  Link|May 10, 2020 6:53:06 PM
you need to check the open position page if margin showing in red colour they will square off before EOD
5. Anup   I Like It. 1|Report Abuse|  Link|Dec 20, 2019 4:02:42 PMReply
Icici direct square off options bought 7 days before expiry without customer consent or information, for all in the money trades , causing huge loss to traders , and their customer service give illogical reasons and could not provide solutions for multiple problems raised. Icici ask for full money in option trading also, in last week of expitor square of all options without client consent very disappointed and working on legal complaints against them
4. SANJAY KUMAR   I Like It. |Report Abuse|  Link|Apr 4, 2019 9:25:57 AMReply
Dear sir plz you call back me.
3. Sanjeev   I Like It. |Report Abuse|  Link|Feb 5, 2016 8:01:51 AMReply
Brokerage is too much.
3.1. deepak pawar   I Like It. |Report Abuse|  Link|Feb 5, 2016 8:02:50 AM
Good service always comes at a cost :)
3.2. Sanjeev   I Like It. |Report Abuse|  Link|Apr 23, 2017 9:44:19 PM
Hi Deepak,
I agree with you that good service comes at a cost but if the cost is too high it doesn''t make sense. The profit you makes reduces significantly. I had a icici account for over 7 year but now moved to a discount broker. The service is not bad but savings are great.

I still use ICICIDirect for IPO''s. If any shares are allocated, I transfer it to my other broker account and sell it from there.

2. Hemant   I Like It. |Report Abuse|  Link|Mar 3, 2019 5:23:18 PMReply
Last year i opened a salary account and by default i was given free demat account, now this year 700 rs is charges AUM, I HAVE 700 approx share in that account, even customer service is not ready to close the account, i am not in a position to visit back.
Please go for discount brokers this faltu bank is really disgusting
1. BRAHAM   I Like It. |Report Abuse|  Link|Sep 5, 2018 9:34:19 PMReply
ICICIDIRECT charges the highest brokerage amongst all the brokers & gives the least benefits. Further there is no response for days from the icicdirect unless one write again & again