Zerodha Customer Reviews, Complaints and Feedback (Page 21)

I just have opened the account with Zerodha after spending 5 year time with Sharekhan , i''ve been paying loads of money to Sharekhan as brokerage !!, Glad to have an account with Zerodha which will give me the earnings i do by trading by spending my time and effort

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Above Average
Customer Service - Above Average
Overall Experience - Excellent

brokerage is the best part about zerodha !! customer service is also satisfactory
but they need to develope their mobile app(s) ... i.e its better to have portfolio in same app
the geojit "SELFIE" app includes everything

also transaction charges of rs 8+5.5 also exist which is mentioned no where on website

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Below Average
Customer Service - Above Average
Overall Experience - Above Average

Hi Nabil,

Thank you for your feedback, we have best technology (Suite of platforms, tools, and initiatives) among all the other brokers India check out website for more details. Only thing we had to work on was mobile application as you mentioned and we have almost finished testing it and you will have a hands on very soon.

About the changes we have always been very transparent about them, please find the https://zerodha.com/charge-list for more details on the same.

Happy Trading :)

Doesn zerodha provide margin in delivery trade

Very poor support by customer care and RMS team, software is not good for safe money SL & limit price both hit is in...

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Our software is among the best in the industry and our risk management and surveillance is also equally good. Could you explain your issue accurately or share your client ID so I can check and fix it for you?

I am a icici customer wanted to shift to Zerodha mainly on brokerage front. But Brokerage is not the only concern, it is one of the concern. i am very much upwith their customer service. As i asked them to visit my place to clarify my dooubts, i was told that collection of document only they can do, all other things will be clarified only through phone. I don''''t think that collecting the document is full time customer service.
Anyway thanks for contacting and stating you don''''t have the service of meet the customer one to one for either new customer / existing customer on some other issue.

I am confident that in the competitive world i will find a discount broker who can give me the best brokerage & best customer service

regards

V.Balasubramanian

.......and not the least, you can expect reply for your serious comments by CEO Nithin...!

I would like to open a NRI demat account . Can anyone help

Zerodha is providing excellent charges for its customers.i like it...i will close my icicidirect account will move to Zerodha..sooon...

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent

Hi Srinivas,

Thank you for your response, we are always happy to help. :)

Refer friends and family to signup and trade with us, and earn an ongoing income automatically, for as long as they trade with us.

I had made a payment of INR 400 against the order id ZMT145517125884973 on 11.02.16 morning.

On the same day I had submitted the following documents to the zerodha representative:-
1.      Signed form for account opening.
2.      Self-attested photocopy of aadhar card
3.      Self-attested photocopy of PAN card
4.      1 across signed photograph.

Also I have already uploaded the documents in my online application form.

I today received a call from Zerodha Bangalore office that they have received the application form but not the supporting documents.

I was shocked to hear this since I had already submitted the same to the zerodha executive.

Now I am being asked to re-submit the documents that I have already submitted. Strange !!!

This has made me wonder if my decision of opening an account with the discount broking firm Zerodha was correct or not.

Gupta | 9930733721

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Very Poor
Overall Experience - Very Poor

Hi Gupta,

I think we have already answered your query on FB and our sales manager is in touch with you.

Dear sir

Zerodha customer service team is very poor as I have called by my self to open an account. But your representative told me that we will call you back.
But they did not call & it seems that they are not interested in new customers.
Due to this experience my views about zerodha of excellence has been changed.

Now I am looking to RKSV only becaof zerodha''s uninteresting response.

Regards
Ravinder

Could you give us details of who you spoke to so we can have this corrected?

not a good firm, honestly i had issues and they were not cooperative to solve them. i lost money becaof their software and they accepted that but still they put you on hold by saying talk to nse and then nse will say you talk to you broker and ultimately the client suffers.

Hi Aditya,

You could share the support ticket you might have raised for this issue. I will love to help you out on this.

how to associate with you in your business ?

Zerodha have changed the indian broking concepts. Very soon they will play DADAism in Indian stock market.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent

Hi Safru,

Thank you for the rating''s, we have been continuously adding more Suite of platforms, tools, and initiatives. We are also live on Mutual Funds https://mf.zerodha.com/ and Zerodha mobile platform is in testing stage you should have a hands-on it very soon.

Their technology is pathetic and worst customer service. You may 100''s in brokerage but lose 1000''s in trading. I have account with Zerodha and I know how is their service.

Ratings:

Brokerage - Average
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Hi Arijit,

We are sorry for the inconvenience could you please contact us and elaborate on the issue you facing so that we could check and resolve it ASAP.

when my pay out my balance then zerodha do not care about pay out ...

Hi Lakshminarayan,

Could you please contact us about what payout you talking about?

You can place a fund withdrawal request by logging into your back office.
Equity, F&O, and currency withdrawals are processed at 7 PM Monday to Friday.
Commodity withdrawals are processed at 9am Monday to Friday.
Withdrawal requests can only be placed online, and may take up to 24 hours to be credited to your bank account.
All withdrawal requests placed after the above stipulated times will be processed on the next working day.
Fund withdrawals are completely free and are credited only to your primary bank account.

dear,
i complain to zerodha again below trade problem on 4/12/2015, Still i am waiting for solution. please guide me...


I trade on 3/12/2015 in bracket order. i have sell nifty at 7921.65 with stop loss 7936.90 and limit at 7917.05 . But Stop Loss and Limit both Buy and i have go any very loss.

Personally i would not recommend Zerodha to anyone as i have faced many bugs in their software Kite, and have to daily mail them regarding the issues. As for customer support, brokerage, ease to learn, i would rate them high. Would be best if they can address the bugs.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Very Poor
Customer Service - Above Average
Overall Experience - Average

Personally i have had a bad experience till date with Zerodha. There are some bugs in their Kite Software when you it from the browser. I havent used their any other software so i cannot vouch for that. I would definitely advise anyone with more volume trading to avoid it. As for beginners, this is the place to be.

Stock investments (Equity Delivery Trades) are now FREE at Zerodha

- Unlimited free equity delivery trades. No strings attached.
- Rs 20 flat for F&O and equity intraday trades.

i hope they will keep up the same standard through out

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Excellent
Overall Experience - Above Average