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Zerodha Complaints

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Zerodha is India's No. 1 stockbroker. It is largest and most popular broker offering online flat fee discount brokerage services to invest in Equity, Currency, Commodity, IPO and Direct Mutual Funds. Zerodha charges Rs 0 brokerage for equity delivery trades and direct mutual funds. For intraday and F&O, it charges flat Rs 20 or 0.03% (whichever is lower) per trade. With Zerodha, the maximum brokerage you pay for any transaction is Rs 20 for an order (of any size, amount or segment). Ze...

Complaint against Zerodha Broker

Zerodha brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Zerodha customers. The Zerodha complaints report analyzes the Zerodha online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Zerodha broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Zerodha complaint no. report also provides Zerodha’s number of active clients. This shows the growth of the broker year on year.

Zerodha Complaints

Exchange	Financial Year	Total Complaints	Active Clients
BSE	2021-22	32	3,316,769
NSE	2021-22	386	5,221,376
BSE	2020-21	19	452,471
NSE	2020-21	868	3,602,074
BSE	2019-20	25	451,299
NSE	2019-20	432	1,414,376
BSE	2018-19	24	234,716
NSE	2018-19	265	887,267
BSE	2017-18	28	259,642
NSE	2017-18	339	540,905
BSE	2016-17	10	30,690
NSE	2016-17	99	165,586
BSE	2015-16	3	5,377
NSE	2015-16	25	61,970
NSE	2014-15	17	30,379
NSE	2013-14	8	17,523
NSE	2012-13	7	7,996
NSE	2011-12	4	1,163

Zerodha complaint at NSE

	2021-22	2020-21	2019-20
Active Clients	5221376	3602074	1414376
Complaints	386	868	432
Resolved through the exchange	285	723	392
Non actionable	83	98	15
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	18	47	25
No. of arbitration filed by clients	2	6	6
Decided by arbitrators in favour of the clients	2	4	5
Decided by the arbitrators	2	1	0
Pending for redressal with arbitrators	0	2	1

Zerodha complaint at BSE

	2021-22	2020-21	2019-20
Active Clients	3316769	452471	451299
Complaints	32	19	25
Resolved through the exchange	31	16	23
Non actionable	3	0	2
Advised / Opted for arbitration	0	0	1
Pending for redressal with exchange	1	3	2
No. of arbitration filed by clients	0	0	0
Decided by arbitrators in favour of the clients	0	0	0
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	0

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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Frequently Asked Questions

1. Is Zerodha good for intraday trading?

Yes, Zerodha is good for intraday trading on 2 counts. First, the brokerage rates are low which allows you to reach break-even fast. Second, the trading software is advanced which makes for fast trading.

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2. Is Zerodha good for beginners?

Zerodha is an online stock broker designed for people who can trade by themselves with no help from the broker. This makes it difficult for beginners who require hand-holding in initial days. Reaching out to Zerodha customer services could be a challenging task.

Zerodha also doesn't offer relationship managers, research & advisory services. Beginners need assistance in picking stocks as well as for placing buy/sell orders where an RM can be valuable.

Zerodha has online education apps, discussion forums and support portal. This helps beginners in learning the stock market as well as the trading tools.

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3. Is Zerodha safe?

Zerodha is a safe, reliable, and a trusted broker like any other broker on the street with all the required certifications.

Moreover, Zerodha is a zero-debt company and a SEBI registered broker, a member of NSE, BSE, MCX, and a registered DP with CDSL. Being a member of such regulatory authorities, the transactions of the company gets scrutinized at regular intervals protecting the interest of the investors.

Read more at Is Zerodha Safe?

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114 Comments

114. ramesh Aug 17, 2021 3:52:38 PM

I have experienced that Zerodha does the manipulation in price (up and down price) for individual traders. I also cross-check about the future of usdinr, the price at each moment was different as showing on tradeview.com

113. Vandana shingala Jul 27, 2021 8:51:20 PM

I regret to say that very very poor service and no satisfactory answer for any of the queries. They are taking too much time to resolve the issue. They had taken more than one month to switch account from dormant to activate.After a period of one month still they are not able to reactivate the account. It seems zerodha is technically handicapped. I request to you please don't Trade with the Zerodha.

112. Nithya Jul 7, 2021 7:32:04 PM

It's 4th time I'm facing this issue, whenever I tried to exit my position, it executes a new position, I didn't any GTT or stop loss but when I exit the position with sell or it executes that order into sell order. I lost a lot of money in that, when I call them there is not proper response from them. They screw up people for their brokerage. Highly atrocious, they don't have proper trading system

111. Rani Gopalakrishnan Jun 30, 2021 5:56:54 PM

I am loosing fund fund many times from zeroda account.contacted through mail.no response from their side.but still it is continuing.today also there is difference of 50000rs.i am planning to go further legal steps.

110. Raghuvir prasad gupta Mar 25, 2021 8:32:37 AM

I have transfer 2lacs on19.03.2021 but not refunding nor credit my account not reliable person

110.1. Amit Bhupendra Nirmal Mar 26, 2021 6:54:35 PM

They are crooks... they squared off my position 4 hours before expiry and now not replying to my complaint.

Can anyone tell me to whom i can complaint about them ? Like some other regulating body.

Really unprofessional and not recommendable at all...

STAY AWAY FROM ZERODHA.... BETTER CHOSE S9ME OTHER BROKER.

109. PRAVEEN P Feb 28, 2021 12:07:32 PM

On 24th when NSE halted zerodha squared off my mis position in bse without my consent if that can be done why not given us the opportunity to square off manually ...due to price fluctuation i have lost 1.2lakh which is huge amount #boycottzerodha #zerodhascam #zerodha

108. Anagha Feb 3, 2021 10:34:59 AM

They are not discount broker, they are cheap brokers with no business and professional ethics. Investors should think ten times before opening account with Zerodha. SEBI should ban Zerodha and not tolerate their nonsense any longer.

108.1. Priti Feb 22, 2021 11:52:31 AM

where you do trades

107. NIKHIL GUPTA Feb 3, 2021 12:12:07 PM

WHAT ARE THE CHARGES FOR KITE ONLINE TRADING SOFTWARE

106. Abdulrahim Sep 3, 2019 11:57:09 AM

Hi Team,
Can anyone please help me how to lodge complaint against zerodha in SEBI
Thank you

106.1. NIKHIL GUPTA Feb 2, 2021 2:49:15 PM

try sebi scores website

105. NIKHIL GUPTA Feb 2, 2021 2:47:47 PM

Customer care sucks, I called up today several times to check for kite charges, but not able to connect at any cost. Almost day wasted in trying customer care.

104. Amol Feb 1, 2021 6:44:10 PM

My F & O segment is not activated for 20 days because of zerodha console technical issue. There support and service is worst.
Zerodha sucks.

103. Charuchandra nerurkar Jan 27, 2021 10:24:34 PM

I had transfered rs. 200/ towards my trading account opening charges. My account was not opened due to the reasons know only to Zerodha as i have not heard anything from them nor i received any login details. If my account was not opened then Zerodha should have refunded my account opening charges. This seema to be cheater company who show their chap mentality and lack of professional ethics for a small amount of rs.200/.
All prospective investors should be careful before opening account with Zerodha.

102. Phanindra Jan 22, 2021 8:43:04 AM

Stop loss not breach and triggered

101. Charuchandra nerurkar Dec 30, 2020 4:38:36 PM

1 |

Zerodha is the worst share reading booking form in the country. I have every reason to make this comment.
Last week i posted the application form for share trading on line. I submitted all the details and scanned colors of all the documents asked by them. I also transfered rs 200/ towards account opening charges.
However, to my dismay, i did nit receive any acknowledgement not any communication from them.
It seems i have been cheated by this company and now i wish to demand refund if my application money of rs. 200/.
I am unable to contact customer care office as i get only recorded messages.
This is the company which has no business ethical standard and a strict legal action should be taken against them

100. pradeep Sep 25, 2020 3:02:54 PM

I am trying to activate commodities segment for many months now. They don't help in this regard at all. After many months finally one person on call helped me update the KYC. Then my commodities segment was shown as active. But still i couldn't place trades and i get error message as client not registered. I tried calling call center, but nobody picks up for hours together. ZERODHA has become a useless broker. I finally did this with ICICIDirect, They did this in 24 hrs as promised.

99. ddsharma Feb 8, 2018 7:56:05 PM

Hello Friends,

The reason I am coming to this blog is to share a horrible incident happened with me, courtesy Zerodha.

On 2nd Feb, I took one trade on JUSTDIAL FUT via bracket order. There was enough margin money in my account to take the trade. I put SL and Target. In few minutes my SL hit and BO shown close from open orders Tab. I took some more fresh trades after that.
It was shocking for me when I saw 1BO and 1Normal order reflected in my positions. It was shocking to see the losses in Lacs. I checked in open order there was nothing pending. I tried to call Zerodha customer care, but no luck.
The next day I received a mail highlighting the –ve margin. I lodged a ticket and discussed this issue with Zerodha personnel. They could not explain me what was the issue. As I had done everything right from my side I was furious.
After this incident I received few calls from Zerodha, they said that the order was cancelled by NSE due to high volatility. (Execution range issue.) Still I am not getting the cause. It seems there system bug.
This has conceived a thought in my mind that Zerodha is a crook and they are playing with poor retail customers.
I am now thinking of raising this concern to NSE and SEBI.
Does anyone has faced similar type of issue? Please guide me.

99.1. Rutzs Feb 15, 2018 9:36:23 PM

Hi, had the same issue. Mine was a cover order (buy) for PC jeweller Futures.
When I expected a buy call my trade was not executed while the sell call (a part of cover order which had a stop loss)was immediately executed as a limit order shorting my position when the order given was of a buy. I lost 50k due to that trade. Has your issue got resolved yet? Will take them to consumer court regarding this issue.

98. demo cool Aug 2, 2020 1:10:26 AM

Zerodha is now worst stock brokers.(1) one can not place order AMO regaular order on 09-08 AM to 9.15.AM (2)its hangs during working hours and one can not work on it like placing orders of sale and exists (3) Rate on Candle chart and Watchlist always differs. (4) interesting to watch candles on holidays even. (5) No customer care and no one attends the phone calls and even emails remains unanswered. Its not advisable to rely on the Zerodha. (6) Lastly Zerodha gives different data like rate , Chart (candles) on different computer at the same time which is very dangerous conditions and one can get heavy loss due to technical glitches.
Better to use chart of Zerodha and trading / investment with other broker.I have personally used Angle, Upstock and Zerodha and all the three broker are useless and not reliable.Hence going to switch over some other broker.

97. Jitendra Sahu Jun 7, 2020 8:50:04 AM

My ID is hb4275 I tried withdraw fund 100000 but not received fund in account and zerodha app showing that request had processed

96. Shyam Mohan Jul 1, 2020 5:04:58 PM

20000 rs kis bat ke cut hua h mere account se

95. Krishna Chaturvedi May 27, 2020 5:39:49 PM

Zerodha is extremely baseless and pathetic firm with zero credibility. The number of complaints against them is out numbering. I opened an account in July and August of 2019. Closed the account even when I was not sent any credentials on next day. Called them thousands of time, emailed them and each time the dumb heads sitting on help desk acted like sitting ducks. Nothing happened till May 2020. This is a company which cannot close the account and now they have a debit balance against me because they did not close the account on time. People who run this company should be sent to Jail and sebi should take an action against them. Shame on such people.

Zerodha Complaints

Complaint against Zerodha Broker

Zerodha Complaints

Zerodha complaint at NSE

Zerodha complaint at BSE

Zerodha Special Offers

Free Equity Delivery Trading and Mutual Funds

Frequently Asked Questions

1. Is Zerodha good for intraday trading?

2. Is Zerodha good for beginners?

3. Is Zerodha safe?

114 Comments