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Zerodha Consumer Complaints

Zerodha is India's No. 1 stockbroker. It is largest and most popular broker offering online flat fee discount brokerage services to invest in Equity, Currency, Commodity, IPO and Direct Mutual Funds. Zerodha charges Rs 0 brokerage for equity delivery trades and direct mutual funds. For intraday and F&O, it charges flat Rs 20 or 0.03% (whichever is lower) per trade. With Zerodha, the maximum brokerage you pay for any transaction is Rs 20 for an order (of any size, amount or segment). Ze...

Complaint against Zerodha Broker

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Zerodha brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Zerodha customers. The Zerodha consumer complaints report analyzes the Zerodha online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Zerodha broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Zerodha complaint no. report also provides Zerodha’s number of active clients. This shows the growth of the broker year on year.

Zerodha Consumer Complaints

Exchange	Financial Year	Number of Clients	Total Complaints	%
BSE	2020-21	452,471	19	0%
NSE	2020-21	3,391,059	768	0.02%
BSE	2019-20	451,299	25	0.01%
NSE	2019-20	1,414,376	432	0.03%
BSE	2018-19	234,716	24	0.01%
NSE	2018-19	887,267	265	0.03%
BSE	2017-18	259,642	28	0.01%
NSE	2017-18	540,905	339	0.06%
BSE	2016-17	30,690	10	0.03%
NSE	2016-17	165,586	99	0.06%
BSE	2015-16	5,377	3	0.06%
NSE	2015-16	61,970	25	0.04%
NSE	2014-15	30,379	17	0.06%
NSE	2013-14	17,523	8	0.05%
NSE	2012-13	7,996	7	0.09%
NSE	2011-12	1,163	4	0.34%

Zerodha complaint at NSE

	2020-21	2019-20	2018-19
Defaulter Yes/No	No	No	No
No. of clients at the beginning of the year
No. of active clients	3391059	1414376	887267
No. of complaints received *	768	432	265
Resolved through the exchange	630	392	256
Non actionable **	94	15	0
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	44	25	9
No. of arbitration filed by clients	6	6	0
Decided by arbitrators in favour of the clients	4	5	0
Decided by the arbitrators	1	0	0
Pending for redressal with arbitrators	2	1	0
% of No. of complaints as against No. of active clients	0.02	0.03	0.02
% of complaints resolved as against complaints received	94.27	94.21	96.6

Zerodha complaint at BSE

	2020-21	2019-20	2018-19
Defaulter Yes/No	No	No	No
No. of clients at the beginning of the year	5063263	1325591	741444
No. of active clients	452471	451299	234716
No. of complaints received *	19	25	24
Resolved through the exchange	16	23	22
Non actionable **	0	2	0
Advised / Opted for arbitration	0	1	0
Pending for redressal with exchange	3	2	2
No. of arbitration filed by clients	0	0	0
Decided by arbitrators in favour of the clients	0	0	0
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	0
% of No. of complaints as against No. of active clients	0	0.01	0.01
% of complaints resolved as against complaints received	84.21	92	91.67

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

Frequently Asked Questions

1. Is Zerodha good for intraday trading?

Yes, Zerodha is good for intraday trading on 2 counts. First, the brokerage rates are low which allows you to reach break-even fast. Second, the trading software is advanced which makes for fast trading.

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2. Is Zerodha good for beginners?

Zerodha is an online stock broker designed for people who can trade by themselves with no help from the broker. This makes it difficult for beginners who require hand-holding in initial days. Reaching out to Zerodha customer services could be a challenging task.

Zerodha also doesn't offer relationship managers, research & advisory services. Beginners need assistance in picking stocks as well as for placing buy/sell orders where an RM can be valuable.

Zerodha has online education apps, discussion forums and support portal. This helps beginners in learning the stock market as well as the trading tools.

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3. Is Zerodha safe?

Zerodha is a safe, reliable, and a trusted broker like any other broker on the street with all the required certifications.

Moreover, Zerodha is a zero-debt company and a SEBI registered broker, a member of NSE, BSE, MCX, and a registered DP with CDSL. Being a member of such regulatory authorities, the transactions of the company gets scrutinized at regular intervals protecting the interest of the investors.

Read more at Is Zerodha Safe?

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110 Comments

110. Raghuvir prasad gupta Mar 25, 2021 07:32

Reply 0

I have transfer 2lacs on19.03.2021 but not refunding nor credit my account not reliable person

110.1. Amit Bhupendra Nirmal Mar 26, 2021 17:54

They are crooks... they squared off my position 4 hours before expiry and now not replying to my complaint.

Can anyone tell me to whom i can complaint about them ? Like some other regulating body.

Really unprofessional and not recommendable at all...

STAY AWAY FROM ZERODHA.... BETTER CHOSE S9ME OTHER BROKER.

109. PRAVEEN P Feb 28, 2021 11:07

Reply 0

On 24th when NSE halted zerodha squared off my mis position in bse without my consent if that can be done why not given us the opportunity to square off manually ...due to price fluctuation i have lost 1.2lakh which is huge amount #boycottzerodha #zerodhascam #zerodha

108. Anagha Feb 3, 2021 09:34

Reply 0

They are not discount broker, they are cheap brokers with no business and professional ethics. Investors should think ten times before opening account with Zerodha. SEBI should ban Zerodha and not tolerate their nonsense any longer.

108.1. Priti Feb 22, 2021 10:52

where you do trades

107. NIKHIL GUPTA Feb 3, 2021 11:12

Reply 0

WHAT ARE THE CHARGES FOR KITE ONLINE TRADING SOFTWARE

106. Abdulrahim Sep 3, 2019 10:57

Reply 0

Hi Team,
Can anyone please help me how to lodge complaint against zerodha in SEBI
Thank you

106.1. NIKHIL GUPTA Feb 2, 2021 13:49

try sebi scores website

105. NIKHIL GUPTA Feb 2, 2021 13:47

Reply 0

Customer care sucks, I called up today several times to check for kite charges, but not able to connect at any cost. Almost day wasted in trying customer care.

104. Amol Feb 1, 2021 17:44

Reply 0

My F & O segment is not activated for 20 days because of zerodha console technical issue. There support and service is worst.
Zerodha sucks.

103. Charuchandra nerurkar Jan 27, 2021 21:24

Reply 0

I had transfered rs. 200/ towards my trading account opening charges. My account was not opened due to the reasons know only to Zerodha as i have not heard anything from them nor i received any login details. If my account was not opened then Zerodha should have refunded my account opening charges. This seema to be cheater company who show their chap mentality and lack of professional ethics for a small amount of rs.200/.
All prospective investors should be careful before opening account with Zerodha.

102. Phanindra Jan 22, 2021 07:43

Reply 0

Stop loss not breach and triggered

101. Charuchandra nerurkar Dec 30, 2020 15:38

1 |

Reply 0

Zerodha is the worst share reading booking form in the country. I have every reason to make this comment.
Last week i posted the application form for share trading on line. I submitted all the details and scanned colors of all the documents asked by them. I also transfered rs 200/ towards account opening charges.
However, to my dismay, i did nit receive any acknowledgement not any communication from them.
It seems i have been cheated by this company and now i wish to demand refund if my application money of rs. 200/.
I am unable to contact customer care office as i get only recorded messages.
This is the company which has no business ethical standard and a strict legal action should be taken against them

100. pradeep Sep 25, 2020 14:02

Reply 0

I am trying to activate commodities segment for many months now. They don't help in this regard at all. After many months finally one person on call helped me update the KYC. Then my commodities segment was shown as active. But still i couldn't place trades and i get error message as client not registered. I tried calling call center, but nobody picks up for hours together. ZERODHA has become a useless broker. I finally did this with ICICIDirect, They did this in 24 hrs as promised.

99. ddsharma Feb 8, 2018 18:56

Reply 0

Hello Friends,

The reason I am coming to this blog is to share a horrible incident happened with me, courtesy Zerodha.

On 2nd Feb, I took one trade on JUSTDIAL FUT via bracket order. There was enough margin money in my account to take the trade. I put SL and Target. In few minutes my SL hit and BO shown close from open orders Tab. I took some more fresh trades after that.
It was shocking for me when I saw 1BO and 1Normal order reflected in my positions. It was shocking to see the losses in Lacs. I checked in open order there was nothing pending. I tried to call Zerodha customer care, but no luck.
The next day I received a mail highlighting the –ve margin. I lodged a ticket and discussed this issue with Zerodha personnel. They could not explain me what was the issue. As I had done everything right from my side I was furious.
After this incident I received few calls from Zerodha, they said that the order was cancelled by NSE due to high volatility. (Execution range issue.) Still I am not getting the cause. It seems there system bug.
This has conceived a thought in my mind that Zerodha is a crook and they are playing with poor retail customers.
I am now thinking of raising this concern to NSE and SEBI.
Does anyone has faced similar type of issue? Please guide me.

99.1. Rutzs Feb 15, 2018 20:36

Hi, had the same issue. Mine was a cover order (buy) for PC jeweller Futures.
When I expected a buy call my trade was not executed while the sell call (a part of cover order which had a stop loss)was immediately executed as a limit order shorting my position when the order given was of a buy. I lost 50k due to that trade. Has your issue got resolved yet? Will take them to consumer court regarding this issue.

98. demo cool Aug 2, 2020 00:10

Reply 0

Zerodha is now worst stock brokers.(1) one can not place order AMO regaular order on 09-08 AM to 9.15.AM (2)its hangs during working hours and one can not work on it like placing orders of sale and exists (3) Rate on Candle chart and Watchlist always differs. (4) interesting to watch candles on holidays even. (5) No customer care and no one attends the phone calls and even emails remains unanswered. Its not advisable to rely on the Zerodha. (6) Lastly Zerodha gives different data like rate , Chart (candles) on different computer at the same time which is very dangerous conditions and one can get heavy loss due to technical glitches.
Better to use chart of Zerodha and trading / investment with other broker.I have personally used Angle, Upstock and Zerodha and all the three broker are useless and not reliable.Hence going to switch over some other broker.

97. Jitendra Sahu Jun 7, 2020 07:50

Reply 0

My ID is hb4275 I tried withdraw fund 100000 but not received fund in account and zerodha app showing that request had processed

96. Shyam Mohan Jul 1, 2020 16:04

Reply 0

20000 rs kis bat ke cut hua h mere account se

95. Krishna Chaturvedi May 27, 2020 16:39

Reply 0

Zerodha is extremely baseless and pathetic firm with zero credibility. The number of complaints against them is out numbering. I opened an account in July and August of 2019. Closed the account even when I was not sent any credentials on next day. Called them thousands of time, emailed them and each time the dumb heads sitting on help desk acted like sitting ducks. Nothing happened till May 2020. This is a company which cannot close the account and now they have a debit balance against me because they did not close the account on time. People who run this company should be sent to Jail and sebi should take an action against them. Shame on such people.

94. IReddy Doddamani Apr 12, 2019 11:56

Reply 0

Hi,
I opened my Zerodha Account almost 6 months before and started purchasing of shares recently. The shares purchased are not appearing in the the portfolio in my mobile. How to resolve the issue.

94.1. Amol May 14, 2020 17:46

Same happened with me.I purchased 33 lots and amount is deducted from account ,After 2 days there is no trace of shares and all amount showing refunded.
Customer care pick my calls after trying 3 days and told no such order showing in your account.
Kite zerodha is simulator or what???

I lost my profit and this is ridiculous.

93. Archis ayan May 4, 2020 20:23

Reply 0

I bought 2000 shares of Cipla on 4th may. And by mistake i created 2 sell gtt of different price and when the first got triggered, it sold my shares and second one also triggered and now money has been deducted from my account. What should i do now? Please help

92. Vaibhav Apr 28, 2020 17:10

Reply 0

Worst Service from Zerodha. I have activated NFO segment which was disabled from zerodha in a month without any reason, now it's been more than a week and everytime i call i get a different answer. They even don't know what's wrong with the account.

91. Sarala Apr 19, 2020 17:54

Reply 0

I am having account in Zerodha. Total every thing is good. But there is no any complaint platform in zerodha...Bcoz I am trying to modify my primary bank account from many days, But Zerodha not responded well. Still i am facing the Issue. Very poor support mechanism.

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Zerodha Consumer Complaints

Complaint against Zerodha Broker

Zerodha Consumer Complaints

Zerodha complaint at NSE

Zerodha complaint at BSE

Frequently Asked Questions

1. Is Zerodha good for intraday trading?

2. Is Zerodha good for beginners?

3. Is Zerodha safe?

Contact Zerodha

110 Comments

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