Zerodha is India's No. 1 stockbroker. It is largest and most popular broker offering online flat fee discount brokerage services to invest in Equity, Currency, Commodity, IPO and Direct Mutual Funds.
Zerodha charges Rs 0 brokerage for equity delivery trades and direct mutual funds. For intraday and F&O, it charges flat Rs 20 or 0.03% (whichever is lower) per trade. With Zerodha, the maximum brokerage you pay for any transaction is Rs 20 for an order (of any size, amount or segment).
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Zerodha brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Zerodha customers. The Zerodha consumer complaints report analyzes the Zerodha online complaint data provided by BSE and NSE. This report shows the health of the broker.
These complaints are serious grievances against Zerodha broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.
The Zerodha complaint no. report also provides Zerodha’s number of active clients. This shows the growth of the broker year on year.
2020-21 | 2019-20 | 2018-19 | |
---|---|---|---|
Defaulter Yes/No | No | No | No |
No. of clients at the beginning of the year | |||
No. of active clients | 3391059 | 1414376 | 887267 |
No. of complaints received * | 768 | 432 | 265 |
Resolved through the exchange | 630 | 392 | 256 |
Non actionable ** | 94 | 15 | 0 |
Advised / Opted for arbitration | 0 | 0 | 0 |
Pending for redressal with exchange | 44 | 25 | 9 |
No. of arbitration filed by clients | 6 | 6 | 0 |
Decided by arbitrators in favour of the clients | 4 | 5 | 0 |
Decided by the arbitrators | 1 | 0 | 0 |
Pending for redressal with arbitrators | 2 | 1 | 0 |
% of No. of complaints as against No. of active clients | 0.02 | 0.03 | 0.02 |
% of complaints resolved as against complaints received | 94.27 | 94.21 | 96.6 |
2020-21 | 2019-20 | 2018-19 | |
---|---|---|---|
Defaulter Yes/No | No | No | No |
No. of clients at the beginning of the year | 5063263 | 1325591 | 741444 |
No. of active clients | 452471 | 451299 | 234716 |
No. of complaints received * | 19 | 25 | 24 |
Resolved through the exchange | 16 | 23 | 22 |
Non actionable ** | 0 | 2 | 0 |
Advised / Opted for arbitration | 0 | 1 | 0 |
Pending for redressal with exchange | 3 | 2 | 2 |
No. of arbitration filed by clients | 0 | 0 | 0 |
Decided by arbitrators in favour of the clients | 0 | 0 | 0 |
Decided by the arbitrators | 0 | 0 | 0 |
Pending for redressal with arbitrators | 0 | 0 | 0 |
% of No. of complaints as against No. of active clients | 0 | 0.01 | 0.01 |
% of complaints resolved as against complaints received | 84.21 | 92 | 91.67 |
Note:
Yes, Zerodha is good for intraday trading on 2 counts. First, the brokerage rates are low which allows you to reach break-even fast. Second, the trading software is advanced which makes for fast trading.
Zerodha is an online stock broker designed for people who can trade by themselves with no help from the broker. This makes it difficult for beginners who require hand-holding in initial days. Reaching out to Zerodha customer services could be a challenging task.
Zerodha also doesn't offer relationship managers, research & advisory services. Beginners need assistance in picking stocks as well as for placing buy/sell orders where an RM can be valuable.
Zerodha has online education apps, discussion forums and support portal. This helps beginners in learning the stock market as well as the trading tools.
Zerodha is a safe, reliable, and a trusted broker like any other broker on the street with all the required certifications.
Moreover, Zerodha is a zero-debt company and a SEBI registered broker, a member of NSE, BSE, MCX, and a registered DP with CDSL. Being a member of such regulatory authorities, the transactions of the company gets scrutinized at regular intervals protecting the interest of the investors.
Read more at Is Zerodha Safe?
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