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Zerodha Complaints

Zerodha Detail

Zerodha Account Opening

Invest without brokerage fees in Equity Delivery and Direct Mutual Funds. Pay a flat Rs 20 per trade for Intra-day and F&O. Open an instant account with Zerodha and start trading today.

Zerodha is India's leading stockbroker. It is among the largest and most reputed brokers offering online flat fee discount brokerage services to invest in Equity, Currency, Commodity, IPO, Futures & Options, Bonds, Govt. Securities, and Direct Mutual Funds. Zerodha charges Rs 0 brokerage for equity delivery trades and direct mutual funds. For intraday and Futures, it charges flat Rs 20 or 0.03% (whichever is lower) per trade. Further, for Options trades, it charges Flat Rs. 20 per executed orde... Know more about Zerodha

Complaint against Zerodha Broker

Zerodha brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Zerodha customers. The Zerodha complaints report analyzes the Zerodha online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Zerodha broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Zerodha complaint no. report also provides Zerodha’s number of active clients. This shows the growth of the broker year on year.

Zerodha Complaints

Exchange Financial Year Total Complaints Active Clients
NSE 2024-25 101 7,392,836
BSE 2023-24 217 5,749,732
NSE 2023-24 567 7,392,836
BSE 2022-23 127 4,362,520
NSE 2022-23 446 6,392,902
BSE 2021-22 46 3,316,769
NSE 2021-22 543 6,277,434
BSE 2020-21 19 452,471
NSE 2020-21 868 3,602,074
BSE 2019-20 25 451,299
NSE 2019-20 432 1,414,376
BSE 2018-19 24 234,716
NSE 2018-19 265 887,267
BSE 2017-18 28 259,642
NSE 2017-18 339 540,905
BSE 2016-17 10 30,690
NSE 2016-17 99 165,586
BSE 2015-16 3 5,377
NSE 2015-16 25 61,970
NSE 2014-15 17 30,379
NSE 2013-14 8 17,523
NSE 2012-13 7 7,996
NSE 2011-12 4 1,163

Zerodha complaint at NSE

2024-252023-242022-23
Active Clients739283673928366392902
Complaints101567446
Resolved through the exchange3545389
Non actionable02122
Advised / Opted for arbitration000
Pending for redressal with exchange77035
No. of arbitration filed by clients44
Decided by arbitrators in favour of the clients32
Decided by the arbitrators10
Pending for redressal with arbitrators012

Zerodha complaint at BSE

2023-242022-232021-22
Active Clients574973243625203316769
Complaints21712746
Resolved through the exchange20011146
Non actionable10163
Advised / Opted for arbitration011
Pending for redressal with exchange9160
No. of arbitration filed by clients100
Decided by arbitrators in favour of the clients100
Decided by the arbitrators100
Pending for redressal with arbitrators000

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

Zerodha Special Offer

Free stock trading and mutual funds

  • Free account opening for people under 25.
  • Brokerage-free share delivery trades and flat Rs 20 per trade for Intraday & F&O +
  • Brokerage-free Direct Mutual Fund investment + +
  • Trade with the best trading platform in India.

This is a limited time offer. Open an instant Zerodha account online and start trading today.

Frequently Asked Questions

  1. 1. Is Zerodha good for intraday trading?

    Yes, Zerodha is good for intraday trading on 2 counts. First, the brokerage rates are low which allows you to reach break-even fast. Second, the trading software is advanced which makes for fast trading.

     

     

  2. 2. What are the charges for Kite online trading software?

    There are no charges for Kite trading software. It is available for free to its customers.

    Zerodha charges a one-time account opening fee of Rs 200 and a Demat AMC of Rs 300 per year. Once the account gets opened, you can start trading through Zerodha Kite by paying applicable brokerage charges and other fees and taxes.

    Zerodha also charges a monthly fee for using its API.

     

     

  3. 3. Is Zerodha good for beginners?

    Zerodha is an online stock broker designed for people who can trade by themselves with no help from the broker. This makes it difficult for beginners who require hand-holding in initial days. Reaching out to Zerodha customer services could be a challenging task.

    Zerodha also doesn't offer relationship managers, research & advisory services. Beginners need assistance in picking stocks as well as for placing buy/sell orders where an RM can be valuable.

    Zerodha has online education apps, discussion forums and support portal. This helps beginners in learning the stock market as well as the trading tools.

     

     

  4. 4. Is Zerodha safe?

    Zerodha is a safe, reliable, and a trusted broker like any other broker on the street with all the required certifications.

    Moreover, Zerodha is a zero-debt company and a SEBI registered broker, a member of NSE, BSE, MCX, and a registered DP with CDSL. Being a member of such regulatory authorities, the transactions of the company gets scrutinized at regular intervals protecting the interest of the investors.

    Read more at Is Zerodha Safe?

     

     


122 Comments

102. Charuchandra nerurkar   I Like It. |Report Abuse|  Link|January 27, 2021 9:24:34 PMReply
I had transfered rs. 200/ towards my trading account opening charges. My account was not opened due to the reasons know only to Zerodha as i have not heard anything from them nor i received any login details. If my account was not opened then Zerodha should have refunded my account opening charges. This seema to be cheater company who show their chap mentality and lack of professional ethics for a small amount of rs.200/.
All prospective investors should be careful before opening account with Zerodha.
101. Phanindra   I Like It. |Report Abuse|  Link|January 22, 2021 7:43:04 AMReply
Stop loss not breach and triggered
100. Charuchandra nerurkar   I Like It. 1|Report Abuse|  Link|December 30, 2020 3:38:36 PMReply
Zerodha is the worst share reading booking form in the country. I have every reason to make this comment.
Last week i posted the application form for share trading on line. I submitted all the details and scanned colors of all the documents asked by them. I also transfered rs 200/ towards account opening charges.
However, to my dismay, i did nit receive any acknowledgement not any communication from them.
It seems i have been cheated by this company and now i wish to demand refund if my application money of rs. 200/.
I am unable to contact customer care office as i get only recorded messages.
This is the company which has no business ethical standard and a strict legal action should be taken against them
99. ddsharma   I Like It. |Report Abuse|  Link|February 8, 2018 6:56:05 PMReply
Hello Friends,

The reason I am coming to this blog is to share a horrible incident happened with me, courtesy Zerodha.

On 2nd Feb, I took one trade on JUSTDIAL FUT via bracket order. There was enough margin money in my account to take the trade. I put SL and Target. In few minutes my SL hit and BO shown close from open orders Tab. I took some more fresh trades after that.
It was shocking for me when I saw 1BO and 1Normal order reflected in my positions. It was shocking to see the losses in Lacs. I checked in open order there was nothing pending. I tried to call Zerodha customer care, but no luck.
The next day I received a mail highlighting the –ve margin. I lodged a ticket and discussed this issue with Zerodha personnel. They could not explain me what was the issue. As I had done everything right from my side I was furious.
After this incident I received few calls from Zerodha, they said that the order was cancelled by NSE due to high volatility. (Execution range issue.) Still I am not getting the cause. It seems there system bug.
This has conceived a thought in my mind that Zerodha is a crook and they are playing with poor retail customers.
I am now thinking of raising this concern to NSE and SEBI.
Does anyone has faced similar type of issue? Please guide me.
99.1. Rutzs   I Like It. |Report Abuse|  Link|February 15, 2018 8:36:23 PM
Hi, had the same issue. Mine was a cover order (buy) for PC jeweller Futures.
When I expected a buy call my trade was not executed while the sell call (a part of cover order which had a stop loss)was immediately executed as a limit order shorting my position when the order given was of a buy. I lost 50k due to that trade. Has your issue got resolved yet? Will take them to consumer court regarding this issue.
98. demo cool   I Like It. |Report Abuse|  Link|August 2, 2020 12:10:26 AMReply
Zerodha is now worst stock brokers.(1) one can not place order AMO regaular order on 09-08 AM to 9.15.AM (2)its hangs during working hours and one can not work on it like placing orders of sale and exists (3) Rate on Candle chart and Watchlist always differs. (4) interesting to watch candles on holidays even. (5) No customer care and no one attends the phone calls and even emails remains unanswered. Its not advisable to rely on the Zerodha. (6) Lastly Zerodha gives different data like rate , Chart (candles) on different computer at the same time which is very dangerous conditions and one can get heavy loss due to technical glitches.
Better to use chart of Zerodha and trading / investment with other broker.I have personally used Angle, Upstock and Zerodha and all the three broker are useless and not reliable.Hence going to switch over some other broker.
97. Jitendra Sahu   I Like It. |Report Abuse|  Link|June 7, 2020 7:50:04 AMReply
My ID is hb4275 I tried withdraw fund 100000 but not received fund in account and zerodha app showing that request had processed
96. Shyam Mohan   I Like It. |Report Abuse|  Link|July 1, 2020 4:04:58 PMReply
20000 rs kis bat ke cut hua h mere account se
95. Krishna Chaturvedi   I Like It. |Report Abuse|  Link|May 27, 2020 4:39:49 PMReply
Zerodha is extremely baseless and pathetic firm with zero credibility. The number of complaints against them is out numbering. I opened an account in July and August of 2019. Closed the account even when I was not sent any credentials on next day. Called them thousands of time, emailed them and each time the dumb heads sitting on help desk acted like sitting ducks. Nothing happened till May 2020. This is a company which cannot close the account and now they have a debit balance against me because they did not close the account on time. People who run this company should be sent to Jail and sebi should take an action against them. Shame on such people.
94. IReddy Doddamani   I Like It. |Report Abuse|  Link|April 12, 2019 11:56:26 AMReply
Hi,
I opened my Zerodha Account almost 6 months before and started purchasing of shares recently. The shares purchased are not appearing in the the portfolio in my mobile. How to resolve the issue.
94.1. Amol   I Like It. |Report Abuse|  Link|May 14, 2020 5:46:01 PM
Same happened with me.I purchased 33 lots and amount is deducted from account ,After 2 days there is no trace of shares and all amount showing refunded.
Customer care pick my calls after trying 3 days and told no such order showing in your account.
Kite zerodha is simulator or what???

I lost my profit and this is ridiculous.
93. Archis ayan   I Like It. |Report Abuse|  Link|May 4, 2020 8:23:45 PMReply
I bought 2000 shares of Cipla on 4th may. And by mistake i created 2 sell gtt of different price and when the first got triggered, it sold my shares and second one also triggered and now money has been deducted from my account. What should i do now? Please help
92. Vaibhav   I Like It. |Report Abuse|  Link|April 28, 2020 5:10:05 PMReply
Worst Service from Zerodha. I have activated NFO segment which was disabled from zerodha in a month without any reason, now it's been more than a week and everytime i call i get a different answer. They even don't know what's wrong with the account.
91. Sarala   I Like It. |Report Abuse|  Link|April 19, 2020 5:54:26 PMReply
I am having account in Zerodha. Total every thing is good. But there is no any complaint platform in zerodha...Bcoz I am trying to modify my primary bank account from many days, But Zerodha not responded well. Still i am facing the Issue. Very poor support mechanism.
90. Mithun   I Like It. |Report Abuse|  Link|April 16, 2020 10:49:38 PMReply
I have an account zerodha. from so many days i am following with to change bank account details but they not updated yet. its almost 1 month. Can any help on this.

89. virabhadrappa G Rotte   I Like It. |Report Abuse|  Link|April 3, 2020 10:45:11 PMReply
Just i started mutual fund .I wanted to start mf of rs.1000. But it starts with rs 5000 . I am confused about it .Whethet I will pay a thousand or five thousand next month.please tell me.
88. Simmi   I Like It. |Report Abuse|  Link|March 18, 2020 6:06:28 PMReply
Zerodha me call kro to sirf computer bolta rhega aaj pura din ph. Kiya lekin kisi ne nhi uthaya maine commodity farm fill kiya or esign complete bhi ho gya fir bhi commodity markt mere acount me active nhi hai or kha kaise kya kre kyuki zerodha me koi sunne wala bhi nhi hai
87. Tabrez   I Like It. |Report Abuse|  Link|March 18, 2020 12:57:37 PMReply
Hi sir,
i companie my dement account Date 7th March 2020. But not provide user id and password why. please return my account opening fee 200 rs
86. om singh   I Like It. |Report Abuse|  Link|March 14, 2020 1:57:13 PMReply
Hi,

I suffer due to tecnical fault done from zerodha end. Some technical issue happen on 13th march, 2020. I place equity NFO and in put i used 9250PE at 11:30 AM, it get cancelled. and later on it completed from zerodha end.
Later at 1: 30 PM, it was sell from zerodha end and one more order of 8700PE get sell from zerodha end. Both are bought by zerodha and sell by zerodha.

i bear a loss of 11000\-
Please refund my loss.
85. ZerodhaUser   I Like It. |Report Abuse|  Link|October 21, 2019 1:03:30 AMReply
The partial holdings selling is reducing my total investment amount... every time I do a partial sell of my holdings shares next day I see my total investment value is decreasing more than what it should be. This is very bad in Zerodha
85.1. Tarun Singh   I Like It. |Report Abuse|  Link|February 23, 2020 8:49:11 PM
I also happens with me. This people deducted small amount from my balance even without doing any trading and when I raised query they said it's DP charges.
84. Chetan   I Like It. |Report Abuse|  Link|December 7, 2019 4:51:49 AMReply
Partial holding selling had bring down all my profit into loss .Zerodha is not reliable. These people manipulate trades.
83. dilipsinh chavda   I Like It. |Report Abuse|  Link|October 18, 2019 8:40:17 PMReply
today i have transferred 3000 rs in zerodha the money was deducted from my account but in my zerodha account it doesnot shown yet
what is this these people now becomes fraud betrayed their customer hight of the matter no body is responding me yet

rediculous.......