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Zerodha Complaints

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Zerodha Account Opening

Invest without brokerage fees in Equity Delivery and Direct Mutual Funds. Pay a flat Rs 20 per trade for Intra-day and F&O. Open an instant account with Zerodha and start trading today.

Zerodha is India's leading stockbroker. It is among the largest and most reputed brokers offering online flat fee discount brokerage services to invest in Equity, Currency, Commodity, IPO, Futures & Options, Bonds, Govt. Securities, and Direct Mutual Funds. Zerodha charges Rs 0 brokerage for equity delivery trades and direct mutual funds. For intraday and Futures, it charges flat Rs 20 or 0.03% (whichever is lower) per trade. Further, for Options trades, it charges Flat Rs. 20 per executed orde... Know more about Zerodha

Complaint against Zerodha Broker

Zerodha brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Zerodha customers. The Zerodha complaints report analyzes the Zerodha online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Zerodha broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Zerodha complaint no. report also provides Zerodha’s number of active clients. This shows the growth of the broker year on year.

Zerodha Complaints

Exchange Financial Year Total Complaints Active Clients
BSE 2023-24 155 4,719,730
NSE 2023-24 530 7,223,525
BSE 2022-23 127 4,362,520
NSE 2022-23 446 6,392,902
BSE 2021-22 46 3,316,769
NSE 2021-22 543 6,277,434
BSE 2020-21 19 452,471
NSE 2020-21 868 3,602,074
BSE 2019-20 25 451,299
NSE 2019-20 432 1,414,376
BSE 2018-19 24 234,716
NSE 2018-19 265 887,267
BSE 2017-18 28 259,642
NSE 2017-18 339 540,905
BSE 2016-17 10 30,690
NSE 2016-17 99 165,586
BSE 2015-16 3 5,377
NSE 2015-16 25 61,970
NSE 2014-15 17 30,379
NSE 2013-14 8 17,523
NSE 2012-13 7 7,996
NSE 2011-12 4 1,163

Zerodha complaint at NSE

2023-242022-232021-22
Active Clients722352563929026277434
Complaints530446543
Resolved through the exchange475389439
Non actionable202293
Advised / Opted for arbitration000
Pending for redressal with exchange343511
No. of arbitration filed by clients444
Decided by arbitrators in favour of the clients323
Decided by the arbitrators103
Pending for redressal with arbitrators121

Zerodha complaint at BSE

2023-242022-232021-22
Active Clients471973043625203316769
Complaints15512746
Resolved through the exchange15011146
Non actionable8163
Advised / Opted for arbitration011
Pending for redressal with exchange5160
No. of arbitration filed by clients100
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators100

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

Zerodha Special Offer

Free stock trading and mutual funds

  • Brokerage-free share delivery trades and flat Rs 20 per trade for Intraday & F&O +
  • Brokerage-free Direct Mutual Fund investment + +
  • Trade with the best trading platform in India.

This is a limited time offer. Open an instant Zerodha account online and start trading today.

Frequently Asked Questions

  1. 1. Is Zerodha good for intraday trading?

    Yes, Zerodha is good for intraday trading on 2 counts. First, the brokerage rates are low which allows you to reach break-even fast. Second, the trading software is advanced which makes for fast trading.

     

     

  2. 2. What are the charges for Kite online trading software?

    There are no charges for Kite trading software. It is available for free to its customers.

    Zerodha charges a one-time account opening fee of Rs 200 and a Demat AMC of Rs 300 per year. Once the account gets opened, you can start trading through Zerodha Kite by paying applicable brokerage charges and other fees and taxes.

    Zerodha also charges a monthly fee for using its API.

     

     

  3. 3. Is Zerodha good for beginners?

    Zerodha is an online stock broker designed for people who can trade by themselves with no help from the broker. This makes it difficult for beginners who require hand-holding in initial days. Reaching out to Zerodha customer services could be a challenging task.

    Zerodha also doesn't offer relationship managers, research & advisory services. Beginners need assistance in picking stocks as well as for placing buy/sell orders where an RM can be valuable.

    Zerodha has online education apps, discussion forums and support portal. This helps beginners in learning the stock market as well as the trading tools.

     

     

  4. 4. Is Zerodha safe?

    Zerodha is a safe, reliable, and a trusted broker like any other broker on the street with all the required certifications.

    Moreover, Zerodha is a zero-debt company and a SEBI registered broker, a member of NSE, BSE, MCX, and a registered DP with CDSL. Being a member of such regulatory authorities, the transactions of the company gets scrutinized at regular intervals protecting the interest of the investors.

    Read more at Is Zerodha Safe?

     

     


122 Comments

82. Hemant Somani   I Like It. 1|Report Abuse|  Link|October 18, 2019 7:55:03 PMReply
Hey,
I have incurred a loss of Rs 30000 just because of your app.
Yesterday i have holding of Bharatforge oct future and i tried to square it up many timess. But it was showing error of NESW Gateway tineout or And unexpected error occurred
And ultimately i was not able to sqare up my position at desired Price trigger and then after end when my margin becomes low .you autometically sqareup my position..due to that i have incurred loss of Rs.45000,
And the same things happens with me today also Today also i got the same error and not able to Sqaare up my position at desirable trigger price and again incurred loss of rs6000..
I want To claim an compensation of Rs50000
81. Balwant Singg   I Like It. |Report Abuse|  Link|March 29, 2019 5:32:47 PMReply
Date29/3/19 ammount 10000 not recived in id XM7058 but idbi bank account reduced 10000
81.1. Sudhma   I Like It. |Report Abuse|  Link|September 6, 2019 12:56:11 PM
You received the money after how many days
80. Santosh H Sahastrabuddhe   I Like It. |Report Abuse|  Link|August 29, 2019 10:46:17 AMReply
Today on 29.08.2019 I had taken position of 27900 CE and was in profit of around 5000 Rs and I wanted to square off the position but due to server error I could not sqaure off the position and My position went in 5000 loss still I am not able square off the position at 10.44 am. Who will bear these losses. Zerodha is supposed to give these losses and still my position is open. Total investment is 12000+ and profit of 5000 is lost.And most frustrating thin they are not picking the phone.
80.1. Shivaram   I Like It. |Report Abuse|  Link|August 29, 2019 2:18:24 PM
Faced sMe issue today
When I tried to exit from a position which was good profit state, at that time I got message like"order placent is unavailabe at this moment try after some time. Due to this I could not book profit.
79. Ramdas Pandurang Kumbhare   I Like It. |Report Abuse|  Link|August 29, 2019 10:49:30 AMReply
I Have not book good profit due to zerodha mistake . Most of the time when I place order it show server error and later after some time order automatically placed when mkt trend change. I have complained many Time in customer care but the they do not help. It seem that zerodha doing fruad to make big money.
79.1. Nilesh   I Like It. |Report Abuse|  Link|August 29, 2019 1:19:58 PM
Yes , I've faced this problem many times and as I understand they do it purposefully.
78. MANOJ   I Like It. |Report Abuse|  Link|August 28, 2019 11:20:35 PMReply
I Have lost huge amount in Lacks due to zerodha mistake . Most of the time when I place order it show server error and later after some time order automatically placed when mkt trend change. Also multiple time my SL hit however the price reach to SL ( approx 10 below but they hit above SL though price is too much away). I have complained many Time in customer care but the they do not help. It seem that zerodha doing fruad to make big money.
77. Chida   I Like It. |Report Abuse|  Link|April 9, 2019 6:16:04 PMReply
Very bad professionals from Zerodha especially Nithin Kamath and Venu Madhav. Never open an account with zerodha.
I lost 6.6 K from Zerodha and they are not ready to refund the money.
On March 26th i sold 70 qty of Arvind Fashions and closing balance was supposed to zero.
Next day 30 qty of Arvind Fashion was still available in my demat account and price was going down, i put the sell order as i didnt want to incurr huge loss and and their poor system allowed me to sell 30 quantity.
Their bogus software considered it as short sell and went for auction and bought the share at very high price and lost around 6.6K. When this was happening, i never got an email alert and sms that short sell happened for this stock.
Extra 6.6 K was deducted from my account for the mistake of Nithin Kamath's software.

Please let us know if i can file a complaint with SEBI for the below issues against Zerodha
1. Adding 30 quantity of shares automatically and creating panic to the customer.
2. Not sending any alert that 30 quantity was a short sell and no alerts that shares will be brought via auction.
3. Creating a loss of 6.6K for the traders and not ready for refunding a single penny.
4. Arguing that there is no mistake or software issues and creating unnecessary tensions to the customer.

Never recommend Zerodha as their platform crashes, creating huge loss to the customers and playing with customer like the one mentioned by me by just adding few stocks to our account .

Bad platform for all traders and no ethics with Zerodha.
77.1. ABHISHEK   I Like It. |Report Abuse|  Link|July 17, 2019 7:44:41 PM
I HAVE FACED SAME PROBLEM , DID YOU GET ANY SOLUTION PLEASE SEND
76. KK   I Like It. |Report Abuse|  Link|September 5, 2018 5:56:05 PMReply
I had to incur a loss because of the negligence of Zerodha/NSE. I am sure both will not help so planning to raise this with SEBI. Zerodha says I have signed on paper which says server issue is not there problem.
76.4. venkat   I Like It. |Report Abuse|  Link|February 6, 2019 3:21:20 PM
Raise complaint with NSC with all details of the issue caused by zerodha
76.5. nikhil patel   I Like It. |Report Abuse|  Link|May 29, 2019 10:28:47 AM
i have also facing same problem
75. Sachin Sharma   I Like It. |Report Abuse|  Link|May 13, 2019 3:46:10 PMReply
I have been observing that zerodha intentionally selling the at lowest price as possible. At 3:15 my equity shares was locked by zerodha and as per their policies their time of selling the shares is 3:22 PM. At 3:22 my share value was Rs 31.10 but they didn't sell my share and once it touched to the lowest value 30:60 they suddenly sold the shares which cause me huge lose and it's not the first. I have oberseved this thing many times. They always sell the shares lowest price might they get some commission. But this time I want to file a complaint to SEBI regarding such dirty games which they are playing.
74. NITIN Sonar   I Like It. |Report Abuse|  Link|May 7, 2019 10:12:00 PMReply
Huge loss due to Zerodha kite app, On 7th May I place cover order of PCj future lot,my buying price was 120 & I want to book my profit above 124, but while booking my profit, order not seen in order book, then immediately I call customer care but twice they cut my call without exit my position, then 3rd time they close my position 3 points down, huge loss for me. Then I email to Zerodha they said that is not our issue, that is ur network problem, u have to clear your cookies.
73. rakesh arora   I Like It. |Report Abuse|  Link|March 19, 2019 7:28:59 PMReply
18:54:42      BUY      NICKELM MAR FUT MCX      CO      1 / 1      906.90 / 906.90 trg.      COMPLETE
18:52:09      SELL      NICKELM MAR FUT MCX      CO      1 / 1      907.80 / 912.00 trg.      COMPLETE
18:38:08      BUY      NICKELM MAR FUT MCX      CO      1 / 1      912.10 / 912.00 trg.      COMPLETE
18:38:08      BUY      NICKELM MAR FUT MCX      CO      1 / 1      909.40 / 909.00 trg.      COMPLETE
18:38:08      BUY      NICKELM MAR FUT MCX      CO      2 / 2      912.00 / 912.00 trg.      COMPLETE
18:38:08      BUY      NICKELM MAR FUT MCX      CO      1 / 1      912.00 / 912.00 trg.      COMPLETE
18:38:08      BUY      NICKELM MAR FUT MCX      CO      2 / 2      912.00 / 912.00 trg.      COMPLETE
17:57:17      SELL      NICKELM MAR FUT MCX CO      1 / 1      906.10 / 912.00 trg these call are fake entries done by zeodha to trigger the stop loss ....on screen no rates are showing any of the information
72. prasad   I Like It. 1|Report Abuse|  Link|May 3, 2019 6:42:30 PMReply
I recently won an arbitration claim with 34.5 lakh rupees of relief. Zerodha unauthorizedly squared-off my F&O positions on the pretext of loss. My total losses are nearly 65L. I intent to appeal further in court. At the same time I was been recommended to file a financial offenses case against Zerodha. For this I need few more clients who faced challenges due to Zerodha. If you are one such client, please reach out to me.
Thanks
Prasad
81435 63169
71. Lalit   I Like It. |Report Abuse|  Link|May 2, 2019 10:30:55 PMReply
Complaint regarding commodity account opening segment and withdraw an amount of 10000/- has not been processed.
Company is so irresponsible that it can't be suffer. False information are provided by customer care. Even I feel they fraud in brokerage by doing miscalculation. If it will continue then one day Zerodha will be no more by doing these types of illegal activities.
70. Sanjeev Kumar Singh   I Like It. |Report Abuse|  Link|April 23, 2019 10:07:15 AMReply
Very bad service providers, unable to withdraw money since 6days. Why they take so much time? I will definitely switch my account. The service is pathetic and worst.
69. Prasad Naik   I Like It. |Report Abuse|  Link|April 19, 2019 12:42:28 AMReply
I am a zerodha user I have no complaints about NSE but BSE I have got d complaint.

I had bought 181 shares of pankajpiyush(BSE) and it was there in d holdings Wen the price raised I put d LTP as limit and opted for sell, but it didn't get sold so I cancelled it and opted for sell at mkt price (but only 1 share jus to check) it got sold at price very much lower than the LTP it was showing at that moment, and LTP got changed to this lower price.
At dat same instance I bought 1 share jus to check, it got bought for price higher than LTP, again I sold 1 share it got sold for lower price. This Continued for N number of times.
But these fluctuations can't be seen in d charts now.
I have taken d screenshots of those trades which I can share if required.
And Piyush Pankaj is not d only share m facing this problem but all BSE shares if this continues I will be in great loss. already sold all Pankaj Piyush shares in loss in frustration.

So sum1 plz tell me what is d problem with BSE shares at zerodha
68. Paocha kipgen   I Like It. |Report Abuse|  Link|April 3, 2019 4:38:22 PMReply
Zerodha clearly did execute my order twice today. I took trades using CO and modify Trigger prices as the price moves. Order was executed automatically. I called customer service then they told me to see their made up entry of executed orders. I will not recommend zerodha
67. Abdul Sadiq   I Like It. |Report Abuse|  Link|April 2, 2019 8:39:23 PMReply
I'm a user of zerodha intraday trading and i want to open my holding stage but the brocker deal with me sahu sumanth didn't pic my phone and don't even tell me that what I'm going to do i want you to take strict action against him
66. Abdul Sadiq   I Like It. |Report Abuse|  Link|April 2, 2019 8:38:20 PMReply
I'm a user of zerodha intraday trading and i want to open my holding stage but the brocket deal with sahu samantha didn't pic my phone and don't even tell me that what I'm going to do i want you to take strict action against him
65. Nikesh Gowda k   I Like It. |Report Abuse|  Link|March 29, 2019 8:44:33 PMReply
Today I bought 3 lot of shares which they should charge me 60rs as 20rs per single lot they have charged me 205rs is this fair enough
64. Rahul prasad   I Like It. |Report Abuse|  Link|March 9, 2019 3:59:55 PMReply
My name is rahul prasad, i just start trading from zerodha , i buy suzlon energy share @7.15 rs and sell my share @7.75 rs . But when i sell my share, it give @6.80 /share.
Why??
63. HEMAL Patel   I Like It. |Report Abuse|  Link|February 28, 2019 10:21:27 AMReply
Today at 11:19 am& 11:21am at 20.6 & 19.3 rs I bought 2 lot of nifty 10800 PE . When I sell at 107 RS at12:10pm I am unable to sell due to zerodha technical error(attached screenshot) Then I call number of times to call support number.but you guys are not responding .one time you pick up the call and after 07:00 min.waiting then you cut the call. Due to this my profit down from 13162.50 rs to 6607.50rs. So who will bear this loss? This is now frequent issue from zerodha.