Unlimited Trading @ Rs 899 per month - Prostocks

5paisa Customer Reviews, Complaints and Feedback (Page 3)


45.98% 147,499 Clients

5paisa.com is a Mumbai based India's 2nd largest discount broker. 5paisa is part of IIFL group (India Infoline), India's leading financial services company. 5paisa was re-launched with new brokerage model for online retail broking services in late 2016. India Infoline, the parent company, was incorporated in 1995. IIFL group offers wide range of financial products through over 1000 branches. IIFL (a traditional brick-and-mortar broker) used 5paisa brand for its online retail broking business fo... 5paisa Review
Special Offer: FREE Account Opening (₹650 waived) + Pay-as-you-go Demat AMC + FREE Mutual Fund Account + Trade at flat ₹10 per order. Get the offer

5paisa Ratings

Overall Rating Rated 2.8 stars 2.8/5
Fees Rated 3.0 stars 3.0/5
Brokerage Rated 3.9 stars 3.9/5
Usability Rated 2.8 stars 2.8/5
Customer Service Rated 2.2 stars 2.2/5

Based on 56 Votes by 5paisa Customers

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90 Comments

Ashish
50. Ashish  Oct 25, 2018 13:11 Reply
I'm a account holder in 5paisa.com and I want to share my bad experience with this broker firm. It has not only brokerage charges but also many hidden charges like DP charges. Its app is also not capable enough and not working properly in last hours of trading.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Below Average
Overall Experience - Very Poor
Mahendra
49. Mahendra  Oct 10, 2018 00:01 Reply
one of a worst customer care service . has opened account with 5 paisa and applied to segment modification with future and option . the person who came to collect form not told where to sign for accounts. and asked customer care how to activate they told will activate from back end . then they told have to follow some procedure twice did courier to them with proof of required documents . now they told reason others . not activated each person tells new story. not at all quality providing service . Looks like just collect money n then let customer run behind them. Complete Discount Broker and Discounted Service. No one Observing Quality of Customer care service. very worst experience. instead pay some money and open account with good broker. Service is important not such worst one.
Bikash Chaudhury
48. Bikash Chaudhury  Sep 16, 2018 16:34 Reply
Like Delivery trade brokerage fee of Rs. 10. Customer service is not so good

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Above Average
Customer Service - Below Average
Overall Experience - Above Average
abcd
47. abcd  Sep 11, 2018 01:29 Reply
highest DP holding charges

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Very Poor
Overall Experience - Below Average
Arun
46. Arun  Sep 4, 2018 19:18 Reply
Does exactly what is the name,
Third Class service never open the account with 5paisa
I opened the A/c with 5paisa and with in one month submit the closure form for closing the A/c.
Reason:
1. DP Charges : They charged the DP charges on every transaction, while your transaction is on T1 day
and if you have 100 shares of xyz company and sell it at same time and your shares sells in 3 slots like 20, 30 and 50 (depends on exchange price trigger) then 5paisa charged the DP charges 3 times (29.5x3)
while as per the rule only single DP charge applicable on one demat exit.

2. Cheap customer care service.
3. If you have any problem related to your share transaction then they charged Rs. 100 for one call.
4. when I apply the Closure form they reject it after 25 days with out a valid reason again I need to submit the new Closure form but this time I complaint this with the CDSL and as well as SEBI.
and finally after 40 days my A/c closed after so many complaints with SEBI and CDSL.

and many more reasons
chandan kumar
45. chandan kumar  Aug 28, 2018 14:01 Reply
dear 5paisa
=broakrge charge -good
=trading platform market open hone ke bad apene aap update ya blink krna chahiye, ye facilities nhi h aapme
=customer service aur customer satisfied ye aapme improve krna chahiye

@dear 5paisa sirf feedback aur rating karwane se kuchh nhi hoga jab tak aap customers ke problem solve nhi krte
aur aapke over all problem solve nhi krte
prashant prakash chavan
45.1. prashant prakash chavan  Aug 28, 2018 15:00
exactaly
mani
44. mani  Aug 7, 2018 05:24 Reply
one of the worst company i cant understand margin calculation and i get profit 1k but my amount going( - )
high risk company to trade dont choose this company now time is 3 am i cant sleep bcz i lose my amount 10k with out my evidence this one of the worst company

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
ranjeet
43. ranjeet  Jul 31, 2018 22:29 Reply
5paisa capital is third class software Don't subscribe it, becoz very poor operating than other platform
other services are thired class like customer support, pay in & payout processing is harassment me and software operation make loss at the time when u book ur profit

Don't try it...unless u face the loss
Bhalchandra Patil
42. Bhalchandra Patil  Jul 30, 2018 13:44 Reply
All is good apart from customer service

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Above Average
Customer Service - Very Poor
Overall Experience - Above Average
Mayuri
41. Mayuri  Jul 10, 2018 15:14 Reply
1.      Mobile app is poor in comparison to Zerodha.
2.      You cannot add options scripts by using mobile app. You have to use pc.
3.      They don't show your buying price for profit or loss considers last day closing price.
4.      Fund addition is also slow if your bank is not in their internet banking list.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Anand
40. Anand  Jul 7, 2018 12:48 Reply
1)The available funds which is being shown in website is different from that of in mobile app
2)Poor Customer service.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Very Poor
Overall Experience - Average
Ganesh Tarate
39. Ganesh Tarate  Jun 9, 2018 14:06 Reply
5 Paisa Capital is good in provide research. But Has more brokerage in delivery option.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Average
Overall Experience - Average
Mallikarjun
38. Mallikarjun  May 27, 2018 18:33 Reply
i added Money (25-May-18) to my trade account, after that I able to see updated money, but all of sudden when I see again that amount came to 0.
But when i tried to use that money for buying shares, margin is 0 unable to buy shares. They informed it will get update on 28. Why this much time require. By that time share price will get change. All our plans of investing will go to vain. And to ask my issues I can't be able to contact customer support too. It most of the time says busy and asked me to wait 20 min on phone. As a customer Iam facing lot of issues.
Deepak
37. Deepak  Mar 1, 2018 18:00 Reply
Very poor support service.

They will chase you till you have not pay for account opening charges. After that you have to chase them

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Below Average
Veerendra
37.1. Veerendra  Mar 3, 2018 10:52
I agree with that customer support is very poor. They don''t know which answer has to provide and how to find information. If you contact 3 customer you will get 3 different answer.

Apart from brokerage charges they will charge below charges as well. which I was not aware and not sure about if other company also charge.

Service Tax
STT
Stamp Duty
DP Charges
CDSL DP Charges
SAMIR BHAVANJI SAVLA
36. SAMIR BHAVANJI SAVLA  Mar 22, 2018 14:15 Reply
I am just annoyed & frustrated with the kind of service provided by 5Paisa, rather I can say there is no service at all, n number of times I have sent mails & chased again & again with no ownership from 5paisa at all, currently also, I have been chasing since last 5 days for IPO confirmation form but just no reply at all, I don't really understand why does 5paisa offer product to public if they do not have any service at all, there is no rating below 1 so I had to choose 1 otherwise service is just pathetic from start of my account opening, only until account was opened they were calling me frequently but after that it is just worst, also they promised to refund initial fees if I keep 25000 margin for first month but they did not keep their promise/offering, ending my feedback here as otherwise it would never end

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor
abhinay singh
35. abhinay singh  May 13, 2018 20:07 Reply
not a single thing i can say that i like about 5 paisa leverage not good, none of the cover orders brokerage also is not too low additional charges taxes apply each time desktop workstation known as trade station the most third class trading platform searching for some good point as compared to other brokerages

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Shashi
34. Shashi  May 15, 2018 17:13 Reply
they requested to open account free of cost ( they will reverse your rs. 650 after opening account).I was told that If I will keep a balance of 25000 or securities equal to 25000 for a month they will refund the account opening charges but now denying

Once you trap in their hands, they simply denies for reversal
This is my experience



Ratings:

Brokerage - Ok
Account Maintenance Fees - not refunding
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Hitesh
33. Hitesh  May 8, 2018 16:11 Reply
5 paisa is conning to customer, they will ask you to open account free of cost ( they will reverse your rs. 650 after opening account)
Once you trap in their hands, they simply denies for reversal
This is my experience
In my case mr rajindar mob. 9650116009 has asked to open account at free of cost
Now their team is denying
I suppose to contact consumer court


Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Shashi
33.1. Shashi  May 15, 2018 17:04
Yes you are 100% correct. They were told that If I will keep a balance of 25000 or securities equal to 25000 they will refund the account opening charges but now denying
Hitesh
32. Hitesh  May 8, 2018 16:10 Reply
5 paisa is conning to customer, they will ask you to open account free of cost ( they will reverse your rs. 650 after opening account)
Once you trap in their hands, they simply denies for reversal
This is my experience
In my case mr rajindar mob. 9650116009 has asked to open account at free of cost
Now their team is denying
I suppose to contact consumer court


Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Mahesh
31. Mahesh  Dec 2, 2017 19:35 Reply
I had open a account in 5paisa. Such a worst experience in customer support.

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