Free Trading + Demat Account

5paisa Customer Reviews, Complaints and Feedback (Page 3)


45.98% 147,499 Clients

5paisa is a Mumbai based India's 2nd largest discount broker. 5paisa is part of India Infoline (IIFL), India's leading financial services company. 5paisa was re-launched with new brokerage model for online retail broking services in late 2016. India Infoline, the parent company, was incorporated in 1995. IIFL group offers wide range of financial products through over 1000 branches. IIFL (a traditional brick-and-mortar broker) used 5paisa brand for its online retail broking business for many yea... 5paisa Review
Special Offer: FREE Account Opening (₹650 waived) (Until 31st Aug) + Pay-as-you-go Demat AMC + FREE Mutual Fund Account + Trade at flat ₹10 per order. Get the offer

5paisa Ratings

Overall Rating Rated 3.0 stars 3.0/5
Fees Rated 3.3 stars 3.3/5
Brokerage Rated 4.0 stars 4.0/5
Usability Rated 2.9 stars 2.9/5
Customer Service Rated 2.3 stars 2.3/5

Based on 46 Votes by 5paisa Customers

Do you trade with 5paisa? Rate 5paisa


73 Comments

Hitesh
33. Hitesh  May 8, 2018 15:11 Reply
5 paisa is conning to customer, they will ask you to open account free of cost ( they will reverse your rs. 650 after opening account)
Once you trap in their hands, they simply denies for reversal
This is my experience
In my case mr rajindar mob. 9650116009 has asked to open account at free of cost
Now their team is denying
I suppose to contact consumer court


Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Shashi
33.1. Shashi  May 15, 2018 16:04
Yes you are 100% correct. They were told that If I will keep a balance of 25000 or securities equal to 25000 they will refund the account opening charges but now denying
Hitesh
32. Hitesh  May 8, 2018 15:10 Reply
5 paisa is conning to customer, they will ask you to open account free of cost ( they will reverse your rs. 650 after opening account)
Once you trap in their hands, they simply denies for reversal
This is my experience
In my case mr rajindar mob. 9650116009 has asked to open account at free of cost
Now their team is denying
I suppose to contact consumer court


Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Mahesh
31. Mahesh  Dec 2, 2017 18:35 Reply
I had open a account in 5paisa. Such a worst experience in customer support.
magesh
30. magesh  Mar 13, 2018 15:57 Reply
am not getting proper reply from customer care relating to my account,very bad response.During account opening they assured me 15 times exposure but they are giving 2 times false committments.
Karthik
29. Karthik  Apr 5, 2018 12:29 Reply
There is no transparency between you and customer also customer service executives never taking care of customers issues. We are here to earn money for us but not for you. You should maintain genuine in your business.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
alex
29.1. alex  Apr 9, 2018 17:16
What you are saying is true is it so... we are here to earn...you are saying that they wont give calls and they wont guide their customers in a good manner to get a profit
Sonu
28. Sonu  Mar 26, 2018 22:45 Reply
Very bad Services all time from customer care sides. every time charged unnecessary charges Dp & late wrong payment charges. very very poor company it is looting clearly.


Ratings:

Brokerage - Below Average
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
BALASAHEB VADAK
27. BALASAHEB VADAK  Mar 25, 2018 10:07 Reply
There are many charges. DP charges, CDLS Charges etc. Small investors not getting that much profit as charges for maintaining account 5 paisa account.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Very Poor
Website Usability - Average
Customer Service - Average
Overall Experience - Below Average
SOMNATH MUKHERJEE
26. SOMNATH MUKHERJEE  Feb 24, 2018 18:35 Reply
Customer service is very poor. Needs to guidance more from customer service those who are newly join in this field.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Above Average
Customer Service - Very Poor
Overall Experience - Below Average
krishna
25. krishna  Feb 12, 2018 08:51 Reply
5 Paisa customer service is worst. Customer care is like fish market. we can hear 2 or 3 people conversations clearly. Customer support in return will say that our mobile signal is bad that our voice is breaking. I will defenitley close my account. Useless service. I think people who gave good rate are all fake.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Gurmeet Singh
24. Gurmeet Singh  Feb 8, 2018 19:50 Reply
No bracket order option and high maintenance charges

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Below Average
Overall Experience - Very Poor
Naved Khan
23. Naved Khan  Feb 3, 2018 21:39 Reply
Worst broker. Don''t even think about opening an account with them. They do''t have any kind of service, irresponsible & unprofessional staff.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Dhaval
22. Dhaval  Dec 27, 2017 23:13 Reply
Really Worst service never open account in 5paisa. Now they have stopped showing BSE listed shares which are not in A or B category. I have written emails and called them but no response. I am struggling from last 10-15 days and still no response. They dont respond and dont even care for customer. Just use good brokers where your money is safe...Simply avoid and worst service...
bhupatbhai goti
21. bhupatbhai goti  Dec 16, 2017 09:32 Reply
very bad experiences. always do internal auxion...it means they cheating. cheating in internal auxion . if i ask for proof of bill they daily give new bogus reason. never reply grevience team.
Aayush Mittal
20. Aayush Mittal  Dec 14, 2017 21:17 Reply
The system and technology behind the broking services is very new and as result there are many technical glitches, there are no resolutions provided from the side of support team. The broker needs to invest more time and effort in their systems and processes before playing with real money of the investors out there.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Below Average
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor
Deepak Kapoor
19. Deepak Kapoor  Dec 8, 2017 12:08 Reply
Poor customer service . They dont even reply to your email. I have been continuously been
writing to them and getting no response . My issue is been open since last 7 days

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Very Poor
Overall Experience - Below Average
nk sharma
18. nk sharma  Dec 5, 2017 12:32 Reply
really bad experience with 5 paisa
no customer support
average time is more 20 minute

Suketu Bhatt
17. Suketu Bhatt  Sep 14, 2017 16:35 Reply
Fake promises while account opening, Account opening fees Rs 650 not reversed in account as promised while opening the account. Customer support is silent and doesn''t response to your queries. Very slow response.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Very Poor
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor
ranveer choudhary
17.1. ranveer choudhary  Nov 28, 2017 10:10
Hii frd.can you tell me about opening account through 5 pasia. Com
But account opening charge 650.
Tell me plz this charge legal
AJAY
16. AJAY  Nov 26, 2017 18:51 Reply
If we calling to customer care assistance it will take minimum 20 mints . App is on hangover. Less knowledge of operators

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Below Average
Ranjeet Singh Chouhan
15. Ranjeet Singh Chouhan  Nov 25, 2017 15:54 Reply
Customer service was very poor, very slow response time, its hold time was 30 minute. Stop loss and take profit feature both are not work together.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Average
sumit arora
14. sumit arora  Nov 25, 2017 09:47 Reply
third class broker, customer service is very poor always in waiting, mobile app never works properly. not at all recommended to trade through 5paisa.

Ratings:

Brokerage - Average
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Compare 5paisa with Top Brokers in India




Message Board

Stock Message Board



Search Chittorgarh.com:

Chittorgarh.com Mobile Apps:

Download Android App Downlaod iOS App