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5paisa Customer Reviews, Complaints and Feedback (Page 4)


45.98% 147,499 Clients

5paisa is a Mumbai based India's 2nd largest discount broker. 5paisa is part of India Infoline (IIFL), India's leading financial services company. 5paisa was re-launched with new brokerage model for online retail broking services in late 2016. India Infoline, the parent company, was incorporated in 1995. IIFL group offers wide range of financial products through over 1000 branches. IIFL (a traditional brick-and-mortar broker) used 5paisa brand for its online retail broking business for many yea... 5paisa Review
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5paisa Ratings

Overall Rating Rated 3.0 stars 3.0/5
Fees Rated 3.3 stars 3.3/5
Brokerage Rated 4.0 stars 4.0/5
Usability Rated 2.9 stars 2.9/5
Customer Service Rated 2.3 stars 2.3/5

Based on 46 Votes by 5paisa Customers

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73 Comments

Rajesh Gupta
13. Rajesh Gupta  Nov 24, 2017 20:12 Reply
5Paisa has poorest customer support. Many times it keeps declining request without information.
Also you can not call customer care. No response from customer support at all. You get response only when you lodge complaint in SEBI and that too in one month time.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Below Average
dhankher
12. dhankher  Nov 23, 2017 23:42 Reply
low brokerage but customer service very poor. no relationship manager or senior personnel to solve problem except customer support staff. very poor response to mails.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Above Average
Customer Service - Very Poor
Overall Experience - Average
ds dhankher
11. ds dhankher  Nov 4, 2017 10:23 Reply
I opened account with 5paisa.com because of low brokerage offered, but after joining I found that the services provided by company are very poor.
The only number of customer services is always engaged and waiting time is 15-20 minutes, there is no relationship manager to solve problems and there is no other way to solve problems except mail which is never read and answered. Every time for any querry one has to wait in queue for operator to come on line and thereafter for every querry customer is put on hold and at the end after waiting for another 15 minutes he is told that the request has been sent to the concerned dept and will be informed on receipt of information. There is no redressal or grievances cell which reflects unprofessional attitude of company
There are descripinancies in holdings which deny an opportunity to trade at best price and time and resolving the problem through customer services is too cumbersome .
This happens often and It appears that these mistakes are either made deliberately or due to lack of knowledge or carelessness.
It has been a bad experience in dealing with 5paisa capital market.
anant
11.1. anant  Nov 22, 2017 09:47
I opened account with 5paisa.com because of low brokerage offered, but after joining I found that the services provided by company are very poor.
The only number of customer services is always engaged and waiting time is 15-20 minutes, there is no relationship manager to solve problems and there is no other way to solve problems except mail which is never read and answered. Every time for any querry one has to wait in queue for operator to come on line and thereafter for every querry customer is put on hold and at the end after waiting for another 15 minutes he is told that the request has been sent to the concerned dept and will be informed on receipt of information. There is no redressal or grievances cell which reflects unprofessional attitude of company
There are descripinancies in holdings which deny an opportunity to trade at best price and time and resolving the problem through customer services is too cumbersome .
This happens often and It appears that these mistakes are either made deliberately or due to lack of knowledge or carelessness.
It has been a bad experience in dealing with 5paisa capital market.
Nyaman Sahu
10. Nyaman Sahu  Nov 21, 2017 00:04 Reply
i hate 5paisa... don''t go for it.. Reasons It''s not according to (5paisa Capital Limited )reputation... 1. not paperless account. as they mns 2. 30minutes customer waiting time. (minimum) 3. If you put money in the account, then it not the showing for trading. 4. after i account opened showing (-450rs). ..need lot of improvement... go for another one... 5Paisa is Worst ..Worst service.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
Srikanth
9. Srikanth  Nov 14, 2017 14:19 Reply
5 Pisa is not for low budget investment,and short term investment,it''s useful for high range people mens customers can invest min above 20,000.So please small amount investars don''t brokrege with 5pisa capital Ltd.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Below Average
Customer Service - Below Average
Overall Experience - Below Average
ds dhankher
8. ds dhankher  Nov 4, 2017 10:29 Reply
The only way to contact the company is through single number of customer services which takes too long and cumbersome. There is no relationship manager or grievances cell to solve the problem. The emails sent to firm are not read and replied which reflects carelessness and unprofessional attitude of company.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Average
Customer Service - Below Average
Overall Experience - Below Average
Ssatish
7. Ssatish  Oct 26, 2017 16:23 Reply
Customer services is very bad, it takes time to speak with them. minimum 10 mins. For any thing about order then gone case.
We can''t apply directly IPO from 5 paisa.

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
sandip
6. sandip  Oct 5, 2017 17:12 Reply
no bracket order.
no BTST order.
pay out in delay.
mobile platform need to improve.
good research tips.

Ratings:

Brokerage - Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Customer Service - Below Average
Overall Experience - Below Average
venkatesh
5. venkatesh  Oct 2, 2017 20:10 Reply
Unable to contact customer care. All lines are busy. No dedicated service. Emergency Trading like Buy or Sell not suitable.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Below Average
Website Usability - Below Average
Customer Service - Average
Overall Experience - Average
Ajit Kumar
4. Ajit Kumar  Sep 20, 2017 20:53 Reply
Its Customer service is very Poor, no value of the word of a manager.

if you have extra money you can go with it.


Ratings:

Brokerage - Average
Account Maintenance Fees - Very Poor
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor
Prashant Zilpelwar
3. Prashant Zilpelwar  Aug 18, 2017 19:58 Reply
App is doing wel but tips are not very useful, they should give some margin to clients

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Average
Customer Service - Average
Overall Experience - Above Average
Subhajit Ghosh
2. Subhajit Ghosh  Aug 3, 2017 12:36 Reply
Very good fee structure and Mobile app/Web portal UI is very easy to use. Trading calls are very effective and accurate on about 70-80% times.

Customer support is very prompt to respond to queries.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Above Average
Overall Experience - Excellent
vivek singh
1. vivek singh  Jul 18, 2017 15:32 Reply
Overall service, lowest brokerage fee with quick customer support.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent

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