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5paisa Customer Reviews, Complaints and Feedback (Page 4)


-16.57% 544,270 Clients

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FREE Account Opening (Rs 650 waived) + Brokerage-free Mutual Funds + Trade at flat Rs 20 per order. Open Instant Account with 5paisa and start trading today.

5paisa.com is a leading online stockbroker offering discount brokerage services to retail investors in India. 5paisa Capital Ltd is a publicly-traded and professionally managed company promoted by IIFL founders. As of March 2021, it has over 1.2 million clients. 5paisa online trading is available in equity, commodity, and currency at BSE, NSE, and MCX. It is a flat rate discount stockbroker. It charges a flat 20 Rs brokerage irrespective of the size of the trade, segment, or exchange. 5Paisa ... 5paisa Review

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Special Offer: FREE Account Opening (Rs 650 waived) + Brokerage-free Mutual Funds + Trade at flat Rs 20 per order. Open Instant Account with 5paisa and start trading today.

224 Comments

164. SWARUP KUMAR DUTTA   I Like It. |Report Abuse|  Link|September 22, 2021 12:19:34 PMReply
dislike its charges deduction procedure.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Above Average
163. Murali Nagarajan   I Like It. |Report Abuse|  Link|August 31, 2021 9:26:24 PMReply
Hi had one of my bad day today talking to 5PAISA customer services executive She could not first understand the problem, after explaining asked me to wait and on and off she came on line and gave vague explanations for my issue, regarding unable to access "Funds Transfer Out facility" not being able to access. After holding my call for close to ONE HOUR she could not solve the problem and said will transfer my call to her Senior. She transferred the call to Automated response mode without ensuring that it went to senior (I doubt if it was done intentionally to get rid of me). Finally, I had to disconnect and call again and as always the person to whom I spoke did not come on line and I was asked to state my problem once again to the new executive!! This is the modern world where we do not know to whom we are talking, who is responsible to answer.? I really wonder whether our monies are safe with entities offering such substandard services?
162. Anjali   I Like It. 1|Report Abuse|  Link|May 5, 2021 9:59:56 AMReply
By reading my message.. even if one person is saved from opening account with 5paisa. My job is done. Guys, as a common person I did a few days of research online and landed on 5paisa for my trading requirements only to realise pretty soon how horrible this broker is. Pls pls respect your hard earned money and go somewhere else. Pls do not open account with this pathetic company. They have huge hidden charges which will cost you a lot for small trading. Whatever you will earn will be looted by them in name of some or the other charges. Genuine request go anywhere else.
162.1. RAVI   I Like It. |Report Abuse|  Link|August 25, 2021 10:45:41 AM
HA YE BAAT TO HUI HAI MARE SAATH INTRADAY ME MILA 1000rs.OR DUSRE DIN SABCIRION(PLAN) ME KAAT LIYA.AB AAP HI BATAO MAI KAISE KAMAU APNE LIYE YE KUHD HI BHUKHE HAI HAMARE RUPYO KE. OR SAMASYA KA NIVARD BHI NAHI DETE YE BROKER.
161. Nitin Vedak   I Like It. |Report Abuse|  Link|August 20, 2021 6:53:26 AMReply
High brokarages compair to other .
High annual charges in other paid plans.
Swipe to buy and sell not available for trading.
Need to improve interface.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Below Average
Research Capabilities - Below Average
Customer Service - Below Average
Overall Experience - Below Average
160. Anisha   I Like It. |Report Abuse|  Link|August 11, 2021 1:04:11 PMReply
5paisa is the worst trading platform.At the time of opening the account they dnt have rules and terms & conditions later on they started cheating you. Intentionally they do the act which make people loss and I also lost so much amount
159. manjesh   I Like It. |Report Abuse|  Link|July 31, 2021 1:20:17 PMReply
scam website.they charge you a prepaid monthly amount even if you do not trade and make it go in negative. to show profits in their books and later send you notices via their lawyers.
158. Bharat   I Like It. |Report Abuse|  Link|June 24, 2021 11:39:31 PMReply
Trades are not executed correctly and stop loss hits before price reaches to that price
Customer service don't have basic knowledge of trading
Extra charges are more compared to other broker


Ratings:

Brokerage - Average
Account Maintenance Fees - Very Poor
Website Usability - Above Average
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Below Average
157. Manjunath Gurikar   I Like It. |Report Abuse|  Link|June 14, 2021 9:27:11 PMReply
They didn't respond to customer ontime,they have so many probelms.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Above Average
Research Capabilities - Excellent
Customer Service - Very Poor
Overall Experience - Below Average
156. Amit   I Like It. |Report Abuse|  Link|June 10, 2021 4:57:26 PMReply
Did not serve account closure request

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
155. Aishwarya Shukla   I Like It. |Report Abuse|  Link|November 7, 2020 11:39:54 PMReply
Loved the overall app experience and charges are reasonable.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Excellent
154. Akshat Jain   I Like It. |Report Abuse|  Link|June 4, 2021 1:18:35 AMReply
The worst broker, period.
153. Shyam Ji misra   I Like It. |Report Abuse|  Link|May 20, 2021 11:21:18 PMReply
Good but still nedd some improvement in Mobile app and website

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Average
Website Usability - Excellent
Research Capabilities - Above Average
Customer Service - Average
Overall Experience - Above Average
152. Ramesh   I Like It. |Report Abuse|  Link|May 13, 2021 5:08:28 PMReply
Poor customer support.No proper account ing people.poor/no response to customer.high dmat cost hidden cost is more


Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
151. samarth shah   I Like It. |Report Abuse|  Link|July 10, 2020 1:12:18 PMReply
5paisa is a fraud company. Please dont open account in 5paisa. They have created auction entry for short sell though i sold my holding as i have delivery in my account Now they are not giving my amount back to me
151.1. Milind   I Like It. |Report Abuse|  Link|May 6, 2021 11:12:35 AM
This is fraud company.They deduct yoir cash balance and trade from your DMAT without notifying you. Dont trust big fraud.
150. lalitkumar shah   I Like It. |Report Abuse|  Link|May 5, 2021 11:05:18 AMReply
WORST CUSTOMER SERVICE. back bone of any broker is customer service., it seems they have kept some undergraduate or become graduate but without simple knowledge of market operation. they themself dont know answer to any queries and complaint. i had issue about my mutual fund unit kept as margin as per sebi . they didnt give limits and i sent them more then 15 emails (i have kept as records if need arise) but they didnt solved and they closed my complaint with simple standard answer that mY complaint is solved.
if you are small investor then 5 paisa is best in all other aspects but if you are big investor or trader and by chance if u are unlucky and u have any complaint or any issue u will be mad solving it .its my personal experiance . if i have to rate their customer service then i will rate them negative 10

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Average
Research Capabilities - Above Average
Customer Service - Very Poor
Overall Experience - Below Average
149. Deepak Singh   I Like It. |Report Abuse|  Link|April 28, 2021 6:00:50 AMReply
Worst app, go for groww if you are new and zerodha if ou are expert.
They will ruin months of time in RE-KC crap.
Their executives are the most dumb person you will ever meet on this planet.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
148. Kartik   I Like It. |Report Abuse|  Link|December 5, 2020 1:29:58 PMReply
I have paid version of 1100 i get rs 10 brokerage on equity and rs 2 on f&o plus rs1000 worth of free brokerage cash back and premium of swingtrader for better analysis i am happy with the platform plus resently they added new advance chart analysis system.They also give regular updates on mobile app.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Excellent
148.1. Chidanand   I Like It. |Report Abuse|  Link|March 30, 2021 4:33:37 PM
trading platform is not robust and doesn't respond properly. not good for traders and so many glitches in web app as well as mobile app.

even the margin calculator also not working, not able to select strike price in margin calculator. worst!!!
147. Raj   I Like It. |Report Abuse|  Link|March 26, 2021 3:59:52 PMReply
Dont open account in five paise , service is very bad. account will open 30 minutes . after the account open i faced may problems, they blocked my trading account last 7 days . customer executive are not give any resolution of your problem. If you sent mail to customer care , you will not get replay. If u lock complaint online platform they automaticaly clos the call. dont open the account.in 5 pasia
146. harsh bhandari   I Like It. |Report Abuse|  Link|March 25, 2021 10:54:19 AMReply
5paisa capital is supportive

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Very Poor
Website Usability - Excellent
Research Capabilities - Very Poor
Customer Service - Excellent
Overall Experience - Excellent
145. Jitendra   I Like It. |Report Abuse|  Link|February 22, 2021 12:34:20 PMReply
5Paisa doing fraud with there customers and they are charged unwanted services and additional hidden charges and well they should be consider as fraud.

I was open a account with 5paisa they said to me that there are all the services are free on the account i was opened it and now they are charging lots of money i have even stopped all the activity in the account but still they are continue adding charges. also there are some share are on hold but they not clearing amount and not closing the account as well and i am continue getting email from BSE for paying that amount. as that amount they have charged totally are unwanted and fraud.

also they are not responding for call/email.


I would request you every one please do not open account with 5paisa.

Thanks,
Jitendra

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

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