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5paisa Consumer Complaints

5paisa Detail

5paisa is a Mumbai based discount stock broker. 5paisa is part of India Infoline (IIFL), India's leading financial services company. 5paisa was re-launched with new brokerage model for online retail broking services in late 2016. India Infoline, the parent company, was incorporated in 1995. IIFL group offers wide range of financial products through over 1000 branches. IIFL (a traditional brick-and-mortar broker) used 5paisa brand for its online retail broking business for many years. Services ... Know more about 5paisa

Complaint against 5paisa Broker

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5paisa brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the 5paisa customers. The 5paisa consumer complaints report analyzes the 5paisa online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against 5paisa broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The 5paisa complaint no. report also provides 5paisa’s number of active clients. This shows the growth of the broker year on year.

5paisa Consumer Complaints

Exchange Financial Year Number of Clients   Know more Total Complaints  Know more
BSE 2018-19 24,382 14
NSE 2018-19 89,996 75
BSE 2017-18 19,545 28
NSE 2017-18 36,034 41
BSE 2016-17 432 1
NSE 2016-17 3,652 2
BSE 2015-16 428 1

5paisa complaint at NSE

2018-192017-182016-17
Defaulter Yes/NoNoNoNo
No. of clients at the beginning of the year
No. of active clients89996360343652
No. of complaints received *75412
Resolved through the exchange71402
Non actionable **000
Advised / Opted for arbitration000
Pending for redressal with exchange410
No. of arbitration filed by clients2
Decided by arbitrators in favour of the clients2
Decided by the arbitrators2
Pending for redressal with arbitrators00
% of No. of complaints as against No. of active clients0.110.05
% of complaints resolved as against complaints received95.9497.56100

5paisa complaint at BSE

2018-192017-182016-17
Defaulter Yes/NoNoNoNo
No. of clients at the beginning of the year58437512484
No. of active clients2438219545432
No. of complaints received *14281
Resolved through the exchange13251
Non actionable **000
Advised / Opted for arbitration000
Pending for redressal with exchange130
No. of arbitration filed by clients000
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000
% of No. of complaints as against No. of active clients0.060.140.23
% of complaints resolved as against complaints received92.8689.29100

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

5paisa Online Complaint Forum

avatar
1. somen das  Sep 12, 2018 07:31 Reply
third class service provided by this site i request no one can login this site i have complain about my portfolio blocking but near about 1 month goes no one help me no phone call received. customer care service is very poor they dont know about intraday or delivery margin how they help us. if i request to arrange to call their senior officer they hold me about 15 min after that they told we solve the problem they but cant talk to me to their senior officer its really bad experience to me

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