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5paisa Complaints

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5paisa.com is a leading online stockbroker offering discount brokerage services to retail investors in India. 5paisa Capital Ltd is a publicly-traded and professionally managed company promoted by IIFL founders. As of March 2021, it has over 1.2 million clients. 5paisa online trading is available in equity, commodity, and currency at BSE, NSE, and MCX. It is a flat rate discount stockbroker. It charges a flat 20 Rs brokerage irrespective of the size of the trade, segment, or exchange. 5Paisa ...

Complaint against 5paisa Broker

5paisa brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the 5paisa customers. The 5paisa complaints report analyzes the 5paisa online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against 5paisa broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The 5paisa complaint no. report also provides 5paisa’s number of active clients. This shows the growth of the broker year on year.

5paisa Complaints

Exchange	Financial Year	Total Complaints	Active Clients
BSE	2021-22	13	93,967
NSE	2021-22	147	1,089,828
BSE	2020-21	7	70,969
NSE	2020-21	612	870,405
BSE	2019-20	18	70,767
NSE	2019-20	199	434,036
BSE	2018-19	14	24,382
NSE	2018-19	96	101,043
BSE	2017-18	28	19,545
NSE	2017-18	41	36,034
BSE	2016-17	1	432
NSE	2016-17	2	3,652
BSE	2015-16	1	428

5paisa complaint at NSE

	2021-22	2020-21	2019-20
Active Clients	1089828	870405	434036
Complaints	147	612	199
Resolved through the exchange	108	533	169
Non actionable	17	47	14
Advised / Opted for arbitration	0	0	1
Pending for redressal with exchange	22	32	15
No. of arbitration filed by clients		6	3
Decided by arbitrators in favour of the clients		5	1
Decided by the arbitrators		3	0
Pending for redressal with arbitrators		1	2

5paisa complaint at BSE

	2021-22	2020-21	2019-20
Active Clients	93967	70969	70767
Complaints	13	7	18
Resolved through the exchange	13	7	17
Non actionable	1	0	0
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	0	0	1
No. of arbitration filed by clients	0	0	0
Decided by arbitrators in favour of the clients	0	0	0
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	0

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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48 Comments

48. Saurabh omar Aug 27, 2021 12:49

Amount of Rs 40000/- not added in my 5paisa wallet on dated 27/08/2021 but my bank account debited for the same through bhim upi

47. Sangameshwar Feb 11, 2021 11:40

What the hell is wrong today? Not able to login.

47.1. Chidanand Aug 24, 2021 20:53

zero nahi minus me dedo

46. Chidanand Aug 24, 2021 20:51

I am observing 5 Paisa from long time. There charging money for short margin, even when there is sufficient money. also, margin availability changes more than 4 times a day so, trader won't be knowing when it felled to short margin.

Just for checking I did perfectly within the margin availability, still they charged for short margin penalty. 5Paisa is fraud company.

If they didn't come back/not and clear on this or not, I will be going to report this to SEBI.

Last IMPORTANT!!! 5 Paisa is fraud, avoid 5Paisa

45. R k shah Aug 3, 2021 17:09

Charging late payment charges even when maintain healthy cash balance and margin. No reply from anyone no clarification

45.1. Chidanand Aug 24, 2021 20:45

This is happening to me as well. I think 5Paisa is fraud company

44. Sanjay bhanawat Aug 5, 2021 10:36

5 Paisa ek sabse farji company he ess pe mera farji account open ker diya he.
jis pe last 1 year se compaint dal raha hu ki band ker do ye account q ki ye mera farji account bena hua jis information mane ek year pahale hi de raki he. lakin tab se farji balance debit kerke mera accounts -178 ker diya he. ab bol rahe he pahale payment kro fir band hoga account.
Dear Sanjay Bhanavat, every day yeh msg aata he

55801227 Your Debit of Rs.178.00, due since 6 days is to be paid by 2 PM Today. Please transfer funds to avoid position square off. This amount is not eligible for margin funding. - 5 Paisa

me aap sabi se yahi Sujav dunga ki 5 paisa pe kisi bi tarah ki deal na kare yeh fraud company he .

43. Sanjay chhawchharia Aug 1, 2021 05:59

Requested for withdrawal Rs200000 but not received the amount.my balance is around 300000 and received massage.
54870564 your payout request for rs 200000.00 with reference no. 3569101 was rejected. Reason : INSUFFICIENT BALANCE - 5Paisa

42. Vishnu Jul 30, 2021 00:20

What is this?
Dear MXXXXX, Your traded value for 29-JUL-21 CM Rs 98315.5 Check your registered email. For details contact broker -National Stock Exchange.

41. Tito Joseph Francis Jun 16, 2021 21:17

I have mailed to close my account for past 4 months. No response. and I am having negative balance. What tyo do?

40. Vipul Jun 9, 2021 11:58

Scamsters. Withdrawal of gold was done on 4th of this month and yet not received in bank. They may conveniently misuse our funds like scam 1992. Not even a reply to messages left. The govt authorities should outright ban these kind of fraudsters.

39. NIRAJ SINGH May 26, 2021 20:09

I am struggling to activate my account which they blocked due to KYC......I have shared all my documents Manier Times but they reject and give any reason. I am feeling helpless and will file a FIR and also lodge a complaint. If someone can help me with SEBI complaint details...My money is stuck and I can't use it

38. babu Apr 22, 2021 11:15

my money was blocked due to kyc updation they required every year whatever you sent they will reject finally got updated after so many follow ups and mails return a complaint to SEBI finally i got my money public dont open a account and also if you call customer care they will charge Rs.100 per call its worst broker

37. ss babu Feb 11, 2021 15:32

It is since a month i am experiencing this kind of technical glitz. The app is automatically cancelling the order which ive placed. After complaint with screenshot proof, 5paisa team replied that ive done canceling from my side, and very frequently ive lost the amount in lakhs during the peak time trading. Both in the desktop and mobile app this problem often occurs. The response is very very worst. Above all the WORST OF WORST today, february 11, the customer executive response was shocking.... EVEN IF 10 PAISA LOSS OR 10 LACS LOSS DUE TO TECHNICAL ISSUES, 5PAISA WILL NOT TAKE CARE OF THE SAME.... Very very inhuman reply from the 5paisa people... finding the way to deal this kind of issue legally

37.1. Kadam Bharat Mar 24, 2021 11:08

I have also faced the same issue . Can you tell me how did you resolve it ? Please reply to my email ID

36. Rajesh Barot Mar 1, 2021 14:19

I can not log in today....why????

35. Karthikeyan R Feb 11, 2021 14:47

Worst broker , I can give only zero rating

34. sunil Feb 11, 2021 11:43

Yeah me too facing same issue, Even tried to call helpline multiple times always comes busy.
I think this issue can be escalated to BSENSE or sebi. Or this can flagged on twitter(5Paisa) official account

33. VISHWAS JAGTAP Feb 11, 2021 11:34

hi
what happen today
i have not able login today? Today is expire date Nifty and banknifty puts and call holding
i have totally loss holding position. I have raise to complaint.
Please solve the problem ASAP

32. Karthikeyan R Feb 11, 2021 11:16

Worst broker , I have never seen in my life, I made a loss , because of 5paisa

31. Raghvendra Singh Feb 11, 2021 11:06

What happened with 5paisa today.

Why no one access and login ?

Please solve the issue ASAP.

30. Sandeep Dewan Feb 11, 2021 11:03

Dear 5 Paise Team,

Since morning I am not able to log in my account of 5 Paise.com
5 Paise only has one mobile number listed. It took me 2 hours (around 30 calls ) to get through the number. The number was always busy when dialed.

So for 2 hours I was trying to log in and the only mob number of 5 Paise was not reachable.
Once I got through the number, I was told that due to technical reasons, cannot log in and the IT team was working on same. I was told by Operator that mail to this effect was send in morning. I told them I have not received the mail.
After request, I got the below mail

We regret to inform you that, due to a technical outage, you might face loading issues in our Mobile App and web login, our technology team is working for the same and we will get this issue resolved on priority.

We will notify you once the issue is resolved.

Inconvenience is highly regretted.

Warm Regards,
Customer Support Team
5paisa Capital Ltd.

I am not sure when the login issue will be resolved.
I have been using the site for nearly 4 months, this is the 1st time have faced such a problem.
Hopefully this will get resolved fast as we are loosing money in the trade.

29. Monika Kochar Feb 11, 2021 10:33

Today morning why 5paisa doesn't allow to login my account... Seems they did some fraud to me
Also m not able to reach to any of their flashing ph no.
Is 5paisa fraud? I got my lakh money stucked.
Nobody is answering on call...
Req to the readers not to invest money in this app.... It's a scam.... Already invested lakhs n now not allowing to login.... Panic state for me