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5paisa Complaints

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5paisa.com is a leading online stockbroker offering discount brokerage services to retail investors in India. 5paisa Capital Ltd is a publicly-traded and professionally managed company promoted by IIFL founders. As of March 2021, it has over 1.2 million clients. 5paisa online trading is available in equity, commodity, and currency at BSE, NSE, and MCX. It is a flat rate discount stockbroker. It charges a flat 20 Rs brokerage irrespective of the size of the trade, segment, or exchange. 5Paisa ...

Complaint against 5paisa Broker

5paisa brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the 5paisa customers. The 5paisa complaints report analyzes the 5paisa online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against 5paisa broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The 5paisa complaint no. report also provides 5paisa’s number of active clients. This shows the growth of the broker year on year.

5paisa Complaints

Exchange	Financial Year	Total Complaints	Active Clients
BSE	2022-23	18	172,986
NSE	2022-23	178	1,075,717
BSE	2021-22	27	157,397
NSE	2021-22	324	1,754,330
BSE	2020-21	7	70,969
NSE	2020-21	612	870,405
BSE	2019-20	18	70,767
NSE	2019-20	199	434,036
BSE	2018-19	14	24,382
NSE	2018-19	96	101,043
BSE	2017-18	28	19,545
NSE	2017-18	41	36,034
BSE	2016-17	1	432
NSE	2016-17	2	3,652
BSE	2015-16	1	428

5paisa complaint at NSE

	2022-23	2021-22	2020-21
Active Clients	1075717	1754330	870405
Complaints	178	324	612
Resolved through the exchange	145	282	533
Non actionable	17	30	47
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	16	12	32
No. of arbitration filed by clients	4		6
Decided by arbitrators in favour of the clients	0		5
Decided by the arbitrators	0		3
Pending for redressal with arbitrators	4		1

5paisa complaint at BSE

	2022-23	2021-22	2020-21
Active Clients	172986	157397	70969
Complaints	18	27	7
Resolved through the exchange	16	27	7
Non actionable	3	4	0
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	2	0	0
No. of arbitration filed by clients	0	0	0
Decided by arbitrators in favour of the clients	0	0	0
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	0

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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56 Comments

56. Prabhav

| Link|Oct 23, 2022 10:17:23 PMReply

5 Paisa charged me 150 rupees for nothing. My wallet is in negative out of nowhere. Even they are not even allowing me to retrieve the account.

55. Sangameshwar

| Link|Feb 11, 2021 11:40:25 AMReply

What the hell is wrong today? Not able to login.

55.1. Chidanand

| Link|Aug 24, 2021 8:53:26 PM

zero nahi minus me dedo

55.2. Ramgude prakash

| Link|Sep 6, 2022 4:48:05 PM

I was not able to square off my positions in profit...almost for 4 hours they had technical error
I took big loss today

54. Kaushikkumar Ukabhai tadha

| Link|Aug 28, 2022 11:22:04 AMReply

WHY 5paisa CHARGE AMC ?? its free account right ?
only charge on trading that's told me when opened account with 5paisa
all other account holder giving free of cost
check my account and inform me asap
or else I will deactivate this account and open with others
thanks

53. Rahul kumar

| Link|May 6, 2022 5:06:42 PMReply

5 Paisa customer care number 9547+065+302all problem solve and money refund

52. Rahul kumar

| Link|May 6, 2022 5:04:31 PMReply

5 Paisa customer care number 9547+065+302all problem solve and money refund

51. Rahul kumar

| Link|May 6, 2022 5:03:33 PMReply

5 Paisa customer care number 9547+065+302all problem solve and money refund

50. Saurabh omar

| Link|Aug 27, 2021 12:49:50 PMReply

Amount of Rs 40000/- not added in my 5paisa wallet on dated 27/08/2021 but my bank account debited for the same through bhim upi

50.1. Dilip Kumar Meena

| Link|Apr 16, 2022 3:08:06 AM

My amount rs 40000 not added in my 5paisa wallet on dated 14/4/2022 but my Bank account deblted for the same through bhim UPi

49. Sunil Kumar

| Link|Mar 31, 2022 3:27:55 PMReply

Square off my position without my permission on expiry day

48. Ramesh mirdha

| Link|Feb 25, 2022 5:41:23 PMReply

Sir I'm want to close my account

47. babu

| Link|Apr 22, 2021 11:15:19 AMReply

my money was blocked due to kyc updation they required every year whatever you sent they will reject finally got updated after so many follow ups and mails return a complaint to SEBI finally i got my money public dont open a account and also if you call customer care they will charge Rs.100 per call its worst broker

47.1. Saravana Kumar S

| Link|Nov 19, 2021 1:34:52 AM

Mine also same problem. In pan card I have initial with my name and all other documents as well but in pan data they have Surname instead of initial because they won't accept initial in their database.. Because of that 5paisa rejecting my derivative and I couldn't withdraw my money.. Can you please help me how to get it back

47.2. prince

| Link|Feb 7, 2022 11:45:58 AM

The same issue I'm facing now. Due to KYC update, my account got inactive for more than one week . and still I'm following up with them.

46. Ivy Mendez

| Link|Oct 8, 2021 8:14:15 PMReply

we are a group of 7 investors using SBI, ICICI, Zerodha, 5Paisa, Reliance & Sasonline. among these Sasonline is the best when it comes to customer service and 5 paisa is the worst. Furthermore 5paisa website is just pathetic, even if we logout and re-login the portfolio holding stocks price does not get updated. Previous days closing price is always displayed the day.
We have send few email complaining about the website issues but we get reply mentioning that the issue is solved. They do not care to call and speak about the problems or solve the issues.

45. Chidanand

| Link|Aug 24, 2021 8:51:48 PMReply

I am observing 5 Paisa from long time. There charging money for short margin, even when there is sufficient money. also, margin availability changes more than 4 times a day so, trader won't be knowing when it felled to short margin.

Just for checking I did perfectly within the margin availability, still they charged for short margin penalty. 5Paisa is fraud company.

If they didn't come back/not and clear on this or not, I will be going to report this to SEBI.

Last IMPORTANT!!! 5 Paisa is fraud, avoid 5Paisa

44. R k shah

| Link|Aug 3, 2021 5:09:07 PMReply

Charging late payment charges even when maintain healthy cash balance and margin. No reply from anyone no clarification

44.1. Chidanand

| Link|Aug 24, 2021 8:45:10 PM

This is happening to me as well. I think 5Paisa is fraud company

43. Sanjay bhanawat

| Link|Aug 5, 2021 10:36:21 AMReply

5 Paisa ek sabse farji company he ess pe mera farji account open ker diya he.
jis pe last 1 year se compaint dal raha hu ki band ker do ye account q ki ye mera farji account bena hua jis information mane ek year pahale hi de raki he. lakin tab se farji balance debit kerke mera accounts -178 ker diya he. ab bol rahe he pahale payment kro fir band hoga account.
Dear Sanjay Bhanavat, every day yeh msg aata he

55801227 Your Debit of Rs.178.00, due since 6 days is to be paid by 2 PM Today. Please transfer funds to avoid position square off. This amount is not eligible for margin funding. - 5 Paisa

me aap sabi se yahi Sujav dunga ki 5 paisa pe kisi bi tarah ki deal na kare yeh fraud company he .

42. Sanjay chhawchharia

| Link|Aug 1, 2021 5:59:46 AMReply

Requested for withdrawal Rs200000 but not received the amount.my balance is around 300000 and received massage.
54870564 your payout request for rs 200000.00 with reference no. 3569101 was rejected. Reason : INSUFFICIENT BALANCE - 5Paisa

41. Vishnu

| Link|Jul 30, 2021 12:20:22 AMReply

What is this?
Dear MXXXXX, Your traded value for 29-JUL-21 CM Rs 98315.5 Check your registered email. For details contact broker -National Stock Exchange.

40. Tito Joseph Francis

| Link|Jun 16, 2021 9:17:51 PMReply

I have mailed to close my account for past 4 months. No response. and I am having negative balance. What tyo do?

39. Vipul

| Link|Jun 9, 2021 11:58:13 AMReply

Scamsters. Withdrawal of gold was done on 4th of this month and yet not received in bank. They may conveniently misuse our funds like scam 1992. Not even a reply to messages left. The govt authorities should outright ban these kind of fraudsters.

38. NIRAJ SINGH

| Link|May 26, 2021 8:09:34 PMReply

I am struggling to activate my account which they blocked due to KYC......I have shared all my documents Manier Times but they reject and give any reason. I am feeling helpless and will file a FIR and also lodge a complaint. If someone can help me with SEBI complaint details...My money is stuck and I can't use it

37. ss babu

| Link|Feb 11, 2021 3:32:20 PMReply

It is since a month i am experiencing this kind of technical glitz. The app is automatically cancelling the order which ive placed. After complaint with screenshot proof, 5paisa team replied that ive done canceling from my side, and very frequently ive lost the amount in lakhs during the peak time trading. Both in the desktop and mobile app this problem often occurs. The response is very very worst. Above all the WORST OF WORST today, february 11, the customer executive response was shocking.... EVEN IF 10 PAISA LOSS OR 10 LACS LOSS DUE TO TECHNICAL ISSUES, 5PAISA WILL NOT TAKE CARE OF THE SAME.... Very very inhuman reply from the 5paisa people... finding the way to deal this kind of issue legally

37.1. Kadam Bharat

| Link|Mar 24, 2021 11:08:18 AM

I have also faced the same issue . Can you tell me how did you resolve it ? Please reply to my email ID