5paisa Consumer Complaints

Just to Check Pricing I Click on Renew for Yearly Subscription and 5Paisa deduct Rs.10480 for subscription from my ledger, very dangerous app, and even on immediate complaint also, no refund and they deduct that amount from my ledger without my consent / permission

As per scenario happened on last Friday(26/06/2020) 5paisa.com server totally crash
2) I put an order for SELL of reliance Intraday share and never convert this order into delivery. ( As I BUY share of reliance on the same day in the morning).
3) Due to your technical issue, you didn't execute my sell order on the same day. So SEBI itself execute that order.
4) So due to your technical fault, this order remains pending in your system.
5) In this whole process, I called lots of time to your customer support, no solution was provided.
6) Today you send me details of my account balance in which you charged me around 41000.
7) So I want to ask you, For your fault why you charged me FINE? I want a Refund of my entire money as its totally your fault.

I have my demat account with 5paisa.com. I had purchased Some shares of IRCTC and SUBEX company in Feb month. Due to current situation of Corona Virus all shares rates are down. But 5paisa.com sold all my shares in loss without my permission. From last two months I have followed with them staff details who sold my shares and my loss amt. But still details not received. Also I have notice there are so many other clients such kind of cases I have seen in this complaint trail. So I have decided to file legal complaint against 5paisa.com. Is there anyone wants to recover their loss then file legal complaints against this service provider.

Incase you do file a complain against them feel free to add in because i have suffered the same issue. Due to which i couldnt get 6k straight away.

Very poor Services, I have uploaded my all required documents for adding Seg ment of Future Option before 1 month and several times tried to contact but still pending......Unable to understand.

Please don't open account with them. It's really really bad. They are expensive medoicer research bad platform and when you ask to close the account they will not close it.

I have closed my account 15days back and still they are not transferring my balance money.

5paisa demat account closer is very difficult please and not any contact mobile nb .and closer customers not provide I am case for this 5paisa capital LTD

5 paisa is rejecting my short selling orders from past 2 months or they execute and square off position without permission though I'm having enough funds... When raised the concern they manipulated my ac by deleting order history.... But I have screenshot prior their manipulation... I have incured losses due to this in last 2 months... It is a type of mental harrassment causing customers depression.... I have raised the concern in sebi... Anyone else who has suffered this type of fraud can raise the issue in their official website Scores..

Hi,
Today i made a hudge loss due to 5paisa technical issue. I placed 2 cover orders and SL didn't triggered. Neither i was able to cancel or edit order from my mobile app or desktop terminal.
I called 5paisa customer care and the informed me that there was an techincal error and then they cancelled the order from their end. But by the time i had made a hudge loss.
Since, it was their fault they should take the responsibily and bear the loss.
Can anyone advise who and where to complain about it.
Thanks
Arvind

With dismay i have to inform that, my money has been siphoned off my 5 pasia without giving any prior message or call.i short sell tata motors today @Rs88.10(2500shares) and when it reached close it high Rs94.30 they squared it off delibrately ,with no prior information ,inorder to give me huge loss of Rs15600,though my loss bearing capacity was Rs28500(aprrox) .As i have used the margin of 2lakh, inspite of that 5paisa would have all the rights to square off my position if it would have created a loss of even Rs1 on the account of loan(margin money)utilised by me and there loan charges of 0.05%/day ,But that was not the case.They shamelessy and delibrately squared it off when tata motors price was touching its high of Rs 94. By giving a lame excuse of volatility,risk management and my capital infused has gone below 50% as per there lame policy which is higly illogical.
This is utter nonsensical ,as i have the capacity to incur losses upto Rs28000 by paying all your charges and fee then who has given the right to 5paisa to square off my postion without informing me or giving prior intimation to infuse more funds.
If they wouldnot have intervine into my account then i would not have incurred such losses of 15.6k ,it would have been close to Rs600 only.
This is a extremely serious concern and need to be redressed immidiately for the amount i have lost ,else it will lead to legal arbitration of dispute and this is not be a threated as threat,but any neglegence or overlooking will have serious repuccusion and will graveiously damage the repo of 5paisa ,and prohibit the new trader to join and current traders to shift to better and transparent trading platforms readily available.

Same happend with me they squared off without concern and deducted all my amount and again asking for more

Same happen with my Tata power share

Hello sir i buy 2000 delivery share of cipla tomorrow and when i going to sell it on today it showing that your demat is not poa enabled . Sir i requrst to you please solve this issue as soon as possible

As informed by 5Paisa on 13.04.2020, the available margin for trading was 16656.19 and on the very next trading 0day i.e. 15.04.2020 i have purchased some shares (FNO) and sold all my earlier holdings as well . The total traded value as reported by NSETRA through text is Rs. 215540. as per my calculation the net available margin against the stock i purchased and further sold in 2-3 days should be Rs. 143137.00 whereas 5paisa has mentioned the same in the statement sent on my mail on 16.04.2020 as RS. 137184.00.
Moreover, 5paisa not even updated the net margin avaible as Rs. 137184 resulting i was unable to trade on 16.04.2020 which forced me to add more funds (Rs. 30000.00) on 16.04.2020 and bought shares (Rec) on 16.04.2020.
Further., i have received a Margin statement available till 16.04.2020 (received on date i.e. 17.04.2020 ) mentioning the available margin as Rs. 36129.00 whereas it should be 142458.00
I wrote several mails to 5Paias in this context since 15.04.2020 morning but all efforts are futile. Though they have replied all the mails but the concerned person who is authorised to reply does not even know what to reply. he did nt addressed the problem. My net available margin has not been updated resulting which i could not take up some good trade call on 16.04.2020 and toady as well.
I have also requested on mail to arrange a call back so that i may be able to explain my problem but the same has been arranged since 15.04.2020
You are requested to kindly look into this matter and ask 5paisa to settle the account at the earliest so i may be able to square the holdings and leave this paltform at the earliest as this kind of miscount can not be tolerated.

Charging the do charges every week without sell of the shares and auto selling the shares from the account and giving the same email again and again.

It's such a bad thing happened. In 5 paise.

At the time of opening there were only rs 20 charge per trade but they did not disclosed that Rs 45 for the traded month and for depositing and withdrawing the money the account will be charged with the nominal fees. no response from their customer care and No Call Is being attended on toll free number. It is Fake

At the time of opening there were only rs 20 charge per trade but they did not disclosed that Rs 45 for the traded month and for depositing and withdrawing the money the account will be charged with the nominal fees. Now Need to get the account closed. They day my account got opened it their representative gave a call regarding account opening.now even their is no response from their customer care and No Call Is being attended on toll free number. It is Fake

Hi I deposited a money in my 5paisa account before 3 day the balance is not showing in my account. I have also submitted money transfer proof. I have made a complaints a number of times but 5paisa not giving any response.

Sir I were deposited 2lac rupees in Hdfc bank of 5paisa dated 18mar2020 time 3.10pm but till the time no amount updated in my demat account. All documents required for proof of amount credited in Hdfc bank of 5paisa I were send already and also send bank statement of my account dated 18.03. 2020 by mail. Many mails and many calls I were call of 5paisa customer team but they do not work on right way. Something rong me plz help.

Hello sir,
Last 10days i have done axis bank to 5paisa transction (3005)rs but still not received.
And the customer care did not help us.i have send all related document about this transction..but no reply
Please help me

Placing Stop loss order is the biggest issue in the mobile aap. Several time I tried raising query with ur service desk. Standard reply without solution. If you have solution please prepare one live video and resolve our queries if u face loss during live video I will pay u that amount but just work on ur app and make it little user friendly. 2 times I had to face loss just because I can't place stopp loss order. Please take this thing seriously. I have almost 100 plus people who are facing same issue.

you have never sent any papers work stating terms and condition.The rep was very clear that it would be Rs 10 per transaction .On top of that you ask me to send my photo , Aadhar card , pan card and my signature on the blank page.

It clearly means that I have not signed any document and your representatives including the managers have copied my signature on the original papers.

You are doing fraud in the name of business and its enough to sue in Court.

Sir me 1 year se segment modification ke liye 5paisa customer care me bat kr rha hu mujhe hr bar naye tarike se form or 6 month ki bank details bhejne ka bolte h... Kabhi desktop se to kabhi registry se to kabhi salary slip se to kabhi Mobil se form bhejne ka bol rhe h.. Me hr bar wesa hi kr rha hu lekin aj tk modification nhi hua.. Kya kru mera paisa or time dono barbad go rha h... Ya to mera account band kr do ya modification kr... Do

Dear Sir,
We had discussion with 5Paisa team and got the issue resolved. You can start trading from tomorrow.