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5paisa Consumer Complaints

5paisa is a leading stockbroker in India. 5paisa Capital Ltd is a publicly-traded and professionally managed company promoted by IIFL founders. 5paisa.com started operations in March 2016 and became 2nd largest discount stock broker in India by Dec 2018. It is listed on BSE and NSE. 5paisa online trading is available in equity, commodity, and currency at BSE, NSE, and MCX. It is a flat rate discount stockbroker. It charges flat 20 Rs brokerage irrespective of the size of the trade, segment or e...

Complaint against 5paisa Broker

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5paisa brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the 5paisa customers. The 5paisa consumer complaints report analyzes the 5paisa online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against 5paisa broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The 5paisa complaint no. report also provides 5paisa’s number of active clients. This shows the growth of the broker year on year.

5paisa Consumer Complaints

Exchange	Financial Year	Number of Clients	Total Complaints
BSE	2019-20	49,791	15
NSE	2019-20	351,325	141
BSE	2018-19	24,382	14
NSE	2018-19	101,043	96
BSE	2017-18	19,545	28
NSE	2017-18	36,034	41
BSE	2016-17	432	1
NSE	2016-17	3,652	2
BSE	2015-16	428	1

5paisa complaint at NSE

	2019-20	2018-19	2017-18
Defaulter Yes/No	No	No	No
No. of clients at the beginning of the year
No. of active clients	351325	101043	36034
No. of complaints received *	141	96	41
Resolved through the exchange	130	86	40
Non actionable **	2	0	0
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	9	10	1
No. of arbitration filed by clients	1	2
Decided by arbitrators in favour of the clients	1	2
Decided by the arbitrators	0	2
Pending for redressal with arbitrators	0	0
% of No. of complaints as against No. of active clients	0.04	0.09	0.11
% of complaints resolved as against complaints received	93.61	89.58	97.56

5paisa complaint at BSE

	2019-20	2018-19	2017-18
Defaulter Yes/No	No	No	No
No. of clients at the beginning of the year	184729	58437	5124
No. of active clients	49791	24382	19545
No. of complaints received *	15	14	28
Resolved through the exchange	15	13	25
Non actionable **	0	0	0
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	0	1	3
No. of arbitration filed by clients	0	0	0
Decided by arbitrators in favour of the clients	0	0	0
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	0
% of No. of complaints as against No. of active clients	0.03	0.06	0.14
% of complaints resolved as against complaints received	100	92.86	89.29

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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11 Comments

11. Arvind yadav Jan 30, 2020 15:46

Hi,
Today i made a hudge loss due to 5paisa technical issue. I placed 2 cover orders and SL didn't triggered. Neither i was able to cancel or edit order from my mobile app or desktop terminal.
I called 5paisa customer care and the informed me that there was an techincal error and then they cancelled the order from their end. But by the time i had made a hudge loss.
Since, it was their fault they should take the responsibily and bear the loss.
Can anyone advise who and where to complain about it.
Thanks
Arvind

10. Dhiraj p nimbalkar Jan 16, 2020 11:05

Hello sir,
Last 10days i have done axis bank to 5paisa transction (3005)rs but still not received.
And the customer care did not help us.i have send all related document about this transction..but no reply
Please help me

9. Vishal Patil Nov 10, 2019 23:12

Placing Stop loss order is the biggest issue in the mobile aap. Several time I tried raising query with ur service desk. Standard reply without solution. If you have solution please prepare one live video and resolve our queries if u face loss during live video I will pay u that amount but just work on ur app and make it little user friendly. 2 times I had to face loss just because I can't place stopp loss order. Please take this thing seriously. I have almost 100 plus people who are facing same issue.

8. Naziya Haq Sep 9, 2019 17:05

you have never sent any papers work stating terms and condition.The rep was very clear that it would be Rs 10 per transaction .On top of that you ask me to send my photo , Aadhar card , pan card and my signature on the blank page.

It clearly means that I have not signed any document and your representatives including the managers have copied my signature on the original papers.

You are doing fraud in the name of business and its enough to sue in Court.

7. MO. Atik khan Jul 11, 2019 20:42

Sir me 1 year se segment modification ke liye 5paisa customer care me bat kr rha hu mujhe hr bar naye tarike se form or 6 month ki bank details bhejne ka bolte h... Kabhi desktop se to kabhi registry se to kabhi salary slip se to kabhi Mobil se form bhejne ka bol rhe h.. Me hr bar wesa hi kr rha hu lekin aj tk modification nhi hua.. Kya kru mera paisa or time dono barbad go rha h... Ya to mera account band kr do ya modification kr... Do

7.1. Team Chittorgarh.com Jul 12, 2019 16:40

Dear Sir,
We had discussion with 5Paisa team and got the issue resolved. You can start trading from tomorrow.

6. Sunil Kumar Jul 10, 2019 13:22

Sir
I am trading in upl 10.6.2019to29.6 2019 is time upl price
830to950.After 10day I am Upl details and charts check
Upl price 710 high price to details for 3months.So I am
Complaint to 5paisa.so not respected to 5paisa is complaint. Is cass my lose 7050rs

5. Sandeep bhimrao indorkar May 15, 2019 09:58

While a/c open online ipv message occour,
When i call your team 5 to6 times answers that we arrange a call to IPV Cell but not received any call from your team , Pleae solve as early as possible.

4. Mukesh Kumar Mar 22, 2019 19:14

I was open my account 15 days ago from today but till now my account is not open. I have call many times to customer care support But they don't reply properly. They told me that we will contact you as soon as possible but they don't do.
So very poor service of 5paisa. I just want to refund money of my account opening.

3. Satyajit Mar 2, 2019 22:43

I have account opened of 5paisa .I have active swing trade subscription plan of misunderstanding .
I have not average money for this taken the swing subscription plan and investing .. so I request 5paisa, that they will do deactive this plan and refund my money but they are do not deactive this plan .
When team member calling me and active this plan then she isn't not inform any tearm and condition ..
They are told now that will be not deactive or canceled .
I have no proper money . So what am i doing taken this swing trader subscription plan .
Help me for deactived this plan and get refund my money .

3.1. Arijit Mar 18, 2019 17:37

Dont ever hold an account with 5paisa. Last Friday, I had a balance of INR 48,000+ & on Saturday, they initiated a credit of INR 11,069 to my bank account which I am yet to receive, as per the quarterly adjustments. Today my balance is showing INR 19,000 & the rest of money disappeared. When I called Customer Care, they are asking for screenshots for proof. In their app, it is showing I had INR 30,000 on 15-Mar-2019 whereas I had over INR 48,000. This is a big technical fault with their app. How do u ask your cust for screenshots? Secondly, they don't provide any credit limit. For eg, if I invest INR 10,000, it will show only INR 10,000 while purchasing any stock and not a single penny increase in the limit. Now they are claiming they have provided credit limit. Pathetic service. This issue not only happened with me but also with my few friends who are also using 5paisa accounts.

2. Satya ranjan sahu Feb 25, 2019 13:43

Dear sir ,
My name satya ranjan sahu I am treader from 5paisa but Your service was very poor ,
Please contact then find out

1. somen das Sep 12, 2018 08:31

third class service provided by this site i request no one can login this site i have complain about my portfolio blocking but near about 1 month goes no one help me no phone call received. customer care service is very poor they dont know about intraday or delivery margin how they help us. if i request to arrange to call their senior officer they hold me about 15 min after that they told we solve the problem they but cant talk to me to their senior officer its really bad experience to me

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5paisa Consumer Complaints

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11 Comments

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