5paisa is a Mumbai based discount stock broker. 5paisa is part of India Infoline (IIFL), India's leading financial services company. 5paisa was re-launched with new brokerage model for online retail broking services in late 2016.
India Infoline, the parent company, was incorporated in 1995. IIFL group offers wide range of financial products through over 1000 branches. IIFL (a traditional brick-and-mortar broker) used 5paisa brand for its online retail broking business for many years.
Services ... 
5paisa brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the 5paisa customers. The 5paisa consumer complaints report analyzes the 5paisa online complaint data provided by BSE and NSE. This report shows the health of the broker.
These complaints are serious grievances against 5paisa broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.
The 5paisa complaint no. report also provides 5paisa’s number of active clients. This shows the growth of the broker year on year.
| Exchange | Financial Year | Number of Clients
|
Total Complaints
|
|---|---|---|---|
| BSE | 2018-19 | 24,382 | 14 |
| NSE | 2018-19 | 89,996 | 75 |
| BSE | 2017-18 | 19,545 | 28 |
| NSE | 2017-18 | 36,034 | 41 |
| BSE | 2016-17 | 432 | 1 |
| NSE | 2016-17 | 3,652 | 2 |
| BSE | 2015-16 | 428 | 1 |
| 2018-19 | 2017-18 | 2016-17 | |
|---|---|---|---|
| Defaulter Yes/No | No | No | No |
| No. of clients at the beginning of the year | |||
| No. of active clients | 89996 | 36034 | 3652 |
| No. of complaints received * | 75 | 41 | 2 |
| Resolved through the exchange | 71 | 40 | 2 |
| Non actionable ** | 0 | 0 | 0 |
| Advised / Opted for arbitration | 0 | 0 | 0 |
| Pending for redressal with exchange | 4 | 1 | 0 |
| No. of arbitration filed by clients | 2 | ||
| Decided by arbitrators in favour of the clients | 2 | ||
| Decided by the arbitrators | 2 | ||
| Pending for redressal with arbitrators | 0 | 0 | |
| % of No. of complaints as against No. of active clients | 0.11 | 0.05 | |
| % of complaints resolved as against complaints received | 95.94 | 97.56 | 100 |
| 2018-19 | 2017-18 | 2016-17 | |
|---|---|---|---|
| Defaulter Yes/No | No | No | No |
| No. of clients at the beginning of the year | 58437 | 5124 | 84 |
| No. of active clients | 24382 | 19545 | 432 |
| No. of complaints received * | 14 | 28 | 1 |
| Resolved through the exchange | 13 | 25 | 1 |
| Non actionable ** | 0 | 0 | 0 |
| Advised / Opted for arbitration | 0 | 0 | 0 |
| Pending for redressal with exchange | 1 | 3 | 0 |
| No. of arbitration filed by clients | 0 | 0 | 0 |
| Decided by arbitrators in favour of the clients | 0 | 0 | 0 |
| Decided by the arbitrators | 0 | 0 | 0 |
| Pending for redressal with arbitrators | 0 | 0 | 0 |
| % of No. of complaints as against No. of active clients | 0.06 | 0.14 | 0.23 |
| % of complaints resolved as against complaints received | 92.86 | 89.29 | 100 |
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