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5paisa Complaints

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5paisa.com is a leading online stockbroker offering discount brokerage services to retail investors in India. 5paisa Capital Ltd is a publicly-traded and professionally managed company promoted by IIFL founders. As of March 2021, it has over 1.2 million clients. 5paisa online trading is available in equity, commodity, and currency at BSE, NSE, and MCX. It is a flat rate discount stockbroker. It charges a flat 20 Rs brokerage irrespective of the size of the trade, segment, or exchange. 5Paisa ...

Complaint against 5paisa Broker

5paisa brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the 5paisa customers. The 5paisa complaints report analyzes the 5paisa online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against 5paisa broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The 5paisa complaint no. report also provides 5paisa’s number of active clients. This shows the growth of the broker year on year.

5paisa Complaints

Exchange	Financial Year	Total Complaints	Active Clients
BSE	2023-24	35	212,446
NSE	2023-24	278	544,270
BSE	2022-23	18	172,986
NSE	2022-23	250	652,353
BSE	2021-22	27	157,397
NSE	2021-22	324	1,754,330
BSE	2020-21	7	70,969
NSE	2020-21	612	870,405
BSE	2019-20	18	70,767
NSE	2019-20	199	434,036
BSE	2018-19	14	24,382
NSE	2018-19	96	101,043
BSE	2017-18	28	19,545
NSE	2017-18	41	36,034
BSE	2016-17	1	432
NSE	2016-17	2	3,652
BSE	2015-16	1	428

5paisa complaint at NSE

	2023-24	2022-23	2021-22
Active Clients	544270	652353	1754330
Complaints	278	250	324
Resolved through the exchange	232	211	282
Non actionable	12	24	30
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	33	15	12
No. of arbitration filed by clients	1	4
Decided by arbitrators in favour of the clients	1	1
Decided by the arbitrators	0	0
Pending for redressal with arbitrators	0	3

5paisa complaint at BSE

	2023-24	2022-23	2021-22
Active Clients	212446	172986	157397
Complaints	35	18	27
Resolved through the exchange	33	16	27
Non actionable	5	3	4
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	2	2	0
No. of arbitration filed by clients	0	0	0
Decided by arbitrators in favour of the clients	0	0	0
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	0

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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61 Comments

1. somen das

| Link|September 12, 2018 7:31:28 AMReply

third class service provided by this site i request no one can login this site i have complain about my portfolio blocking but near about 1 month goes no one help me no phone call received. customer care service is very poor they dont know about intraday or delivery margin how they help us. if i request to arrange to call their senior officer they hold me about 15 min after that they told we solve the problem they but cant talk to me to their senior officer its really bad experience to me