ICICIdirect Customer Reviews, Complaints and Feedback (Page 40)

Guys ,

I am an NRI custmer of ICICI direct. I request & warn everyone not to open account with ICICI direct if u love you money, peace of mind at all. I can not express my experience due to paucity of space here but to say atleast , the ICICI direct site will make you mad, It's behavior is crazy! Forget trading if , one wants to buy or sale simple mutual fund online , then you have to log in , & re-log in around 50 times. May be you end up trying whole day for purchasing / redemption of even mutual fund.Above all, thier customer service will say that every thing is OK & perfect at their side !!! The ideal perfect eartwhile govt organization!!!!!. I think , they are maintaning the legacy !!

After going theu this post if anybody from ICICI direct wants to contact me they can do so at my e-mail address or at this side. I have got in record all the e-mail communication with ICICI direct . I request everybody to spread this message, so that their customer base gets effected may be due to this , these type of organization my start to behave themselves.!!!!!

Happy investing!!

I am the user of ICICI Direct, Service is very worst as per my view and experience.I have recomonded 2 of my coligues one out of it trading kit reached Qatar instead of Oman. Another friend september 2006 filed application, till now the trading kitnot reached.And software which they use it is out dated some update required. Other wise you will loose half of the time refreshing the page.

I am a NRI customer of ICICIDirect. It is very difficult to open account in ICICIDirect. It took me three months to open trading account after sending hundreds of e-mails and telephone contact with the ICICI official. ICICI brokerage charges are very high for delivery based trading. The ICICI management should look into the customer concerns and lower the brokerage charges. Also, it is difficlut to access their site during trading session. The ICICI should update their software.

No Response at trading session in Ahmedabad.
Actually training staff is not aware of such products available on icicidirect.com

I went to the bank and placed a request for address change. A week later I got a letter telling me that my account was closed. Its been 2 months after that, still they are sending me round in circles. And of course brokerage is too high. ICICI is getting customers only because of advertising. Their service is painful.

Trading with ICICI DIRECT is easy and convenient.. But brokerage is high in the world(perhaps), Customer care service is horrible. I have experienced almost 2 months struggle to get my problem solved but still trying. You can not imagine what amount and why they are debiting from the linked ICICI Bank account... If you will forget about what charges the ICICI is levying other services are almost good.

Not only share trading but in every activity, ICICI Bank is good so long as you do not have to any individual face to face. For all account opening activities, you have to go through agents, who with a few exceptions, are totally incompetent and ever ready to mislead and misguide the potential clients of ICICI Bank. As a result, when client has to deal with ICICI staff during course of operation he is left totally confused a frustrated. The ICICI staff is rude and least concerned about the concerns of clients. Phone banking staff is not having authority of any kind. They mostly continue with their own activities and enjoy clients being put to wait endlessly.

On the whole, if you want a narrow straight line operations where you do not have to visit the ICICI Bank branch, and you can make your transaction over the internet, at ATM or over phone, ICICI is one of the best banks.

I M PANKAJ SHARMA M.COM LAST 8 YEAR EXP IN FINANCE MARKET GOOD RELIATION WITH MY CLIENT IF U GIVE ONE CHANCE I WILL PROVE MY SELF MY CELL NO IS 9213332606 HOUSE NO IS B-160 HARI NAGAR CLOCK TOWER NEW DELHI 110064
THANKS

hi ,i have open an acount for online treading ,my experiance with exucutive were worst ,they dont have petions to talk to u ,and they cant give u confidence for treding

agree with all of you. the brokerage really kills. thinking of moving away from icicidirect in view of this.however, the integration with the bank account is very very good.

i opened saving a/c recently through tele mkg people .after waiting for a month i got my chequebook & atm card with name printing error on chequebook they worte rajan instead of ranjan & on atm they wrote father name worng.complaint department not all of helping nature.till date they have not solved my query.avoid & use hdfcsec or sharekhan instead of icici.

The service is the worst ever you can expect.
Sorry dont expect any thing at all.
Just check this out my communication with them

Dear Mr. Choksi,

We confirm that your new saving's bank account 003901224715 has already been linked to your ICICI Direct account 8500694134. However, the status of linking new bank account 003901224715 to your Demat Account IN302902-43406743, we assure that we are looking into the matter on priority and shall reply to you at the earliest.

Sincerely,

Vinay Saldanha
Customer Service Manager
ICICI Bank Limited

-----Original Message-----
From: Bhaumik Choksi
Date: Friday, January 19, 2007 02:59 PM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: IciciDirect Account Linkage pending since more than 3 Months

Hello Vinay,

As per my telephonic conversation and also from our exchange of mails, it was confirmed that from November 2006 onwards all the transactions
(Buy,Sell,Dividend) would be done from my new account 003901224715 and not from 003901225447.

However recently a dividend has been transfered to my 003901225447 instead of 003901224715.
Please do let me know the discrepancy on your end.???? Who would be refunding the dividend amount of 180 INR to me????

Regards,
Bhaumik Choksi.

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From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Friday, November 17, 2006 6:26 PM
To: Choksi, Bhaumik
Subject: RE:'ICICICARE=020-005-371' IciciDirect Account Linkage pending since more than 3 Months

Dear Mr. Choksi,

Your ICICI Direct account 8500694134 has been linked to your saving's account 003901224715. Hence, you may allocate funds from your new saving's account 003901224715 to trade in shares.

Also, your new saving's account details will be updated in your demat account IN302902-43406743 for corporate benefits (dividends) & direct debit facility within 5 working days from date of receipt of your form.
Sincerely,

Vinay Saldanha
Customer Service Manager
ICICI Bank Limited

-----Original Message-----
From: Bhaumik Choksi
Date: Monday, November 13, 2006 11:42 AM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: IciciDirect Account Linkage pending since more than 3 Months

Hi Charan,
As per our telephonic conversation on 10th November 2006 you where suppose to give me a call on 11th November 2006 regarding the status.
Hoping that your 11th Nov. comes soon.

Regards,
Bhaumik Choksi.

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From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Friday, November 10, 2006 8:42 PM
To: Choksi, Bhaumik
Subject: RE:'ICICICARE=020-005-371' IciciDirect Account Linkage pending since more than 3 Months


Dear Mr. Choksi,

We have taken a request SR13422730 for confirming the status of your application. We will reply you within 4 working days.

Sincerely,

Charan Singh Shekhawat
Customer Service Officer
ICICI Bank Limited

-----Original Message-----
From: Bhaumik Choksi
Date: Thursday, November 09, 2006 04:47 PM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: IciciDirect Account Linkage pending since more than 3 Months

Hey,
This POA has been submitted by me with the required changes 1 and half month back.
I dont know why are you mentioning that now. ????????????????????
Please specify me the detail rectification which you are mentioning, as soon as possible.
This is getting very ugly..... if I am not getting quick response to this , I will definitely think of going to consumer protection or SEBI mentioning this and will definitely file a case to sue you guys.
I already have all the required proof to prove my point along with the 5 service request numbers starting from august.

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From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Thursday, November 09, 2006 4:30 PM
To: Choksi, Bhaumik
Subject: RE:'ICICICARE=020-005-371' IciciDirect Account Linkage pending since more than 3 Months


Dear Mr. Choksi,

Our team concerned has confirmed that they have received the power of attorney however, it has been rejected due to the name mismatch. Hence, request you to submit the rectified power of attorney for linking your new bank account to ICICI Direct account.

Sincerely,

Anagha Prabhu
Customer Service Officer
ICICI Bank Limited

-----Original Message-----
From: Bhaumik Choksi
Date: Wednesday, November 08, 2006 10:47 AM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: IciciDirect Account Linkage pending since more than 3 Months

Hello Anagha,
Since you have mentioned that you require some more time to resolve the query, I would like to know the definition of some more time.
Because this issue is been pending since last 3 MONTHS. This time is good enough for even a government office to resolve any issue.

Regards,
Bhaumik.

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From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Tuesday, November 07, 2006 5:45 PM
To: Choksi, Bhaumik
Subject: RE:'ICICICARE=020-005-371' IciciDirect Account Linkage pending since more than 3 Months

Dear Mr. Choksi,

With reference to your query, we would require some more time to resolve your query. We assure that we are looking into the matter on priority and shall get back to you at the earliest.

Looking forward to your cooperation and patience, and assuring you that best of our services.

Sincerely,

Anagha Prabhu
Customer Service Officer
ICICI Bank Limited

-----Original Message-----
From: Bhaumik Choksi
Date: Monday, November 06, 2006 04:46 PM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: IciciDirect Account Linkage pending since more than 3 Months

Any updates on this?>??????????????????????????????????????????
I think you all are sleeping only.
I am really frustrated with the way you people are behaving.

Bhaumik Choksi.

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From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Friday, October 27, 2006 7:45 PM
To: Choksi, Bhaumik
Subject: RE:'ICICICARE=020-005-371' IciciDirect Account Linkage pending since more than 3 Months

Dear Mr. Choksi,

We have taken a note of your request related to the linking of new bank account
and have forwarded to the department concerned for them to have the details checked at their end.

Your Request Number is SR12587516.

We will revert back to you with the status of the same within 4 working days.

Looking forward to your cooperation and assuring you the best of our services.
Sincerely,

Ashish Mishra
Customer Service Officer
ICICI Bank Ltd.

-----Original Message-----
From: Bhaumik Choksi
Date: Thursday, October 26, 2006 02:38 PM
To: helpdesk@icicidirect.com (helpdesk@icicidirect.com)
Subject: IciciDirect Account Linkage pending since more than 3 Months

Hi,
My name is Bhaumik KiritKumar Choksi.

I am holding a Demat Account (8500694134) and it is been linked to my Savings Account (003901225447).

My address is
Bhaumik Choksi,
Infosys Technology Ltd.,
Plot No 1, Rajiv Gandhi InfoTech Park,
Hinjawadi,
Pune.
Phone No:- 9881064271.
Email Id :- bhaumik_choksi@infosys.com

I had submitted a request to link my demat Account to my new Savings Account (003901224715) at the end of August, by filling up the Power Of Attorney.
Every time for some or the other reason its not getting passed. Please do let me know what are you all upto.
Do you think linking of the account should be taking more than 3 Months.????

I am totally frustrated with the type of service you are providing. I would be calling up every week at the ICICI Web Trade Office in Pune for the same, would be visiting the office and it would be like we have forwarded request to Bombay office and have not received any updates from there.

Expecting a prompt and efficient response from your end.


Bhaumik Choksi

brokerage is the worst part but other services like applying for IPO , Mutual Funds, GOI Bonds, and Postal Savings Schemes is very excelent(online and without any paper work) Trading is available in both BSE and NSE.
site is very slow,90%of the time goes in refreshing the page.they even do not have any trading terminal like indiabulls .to operate one thing u need to go through n number of shufling through the site pages.need to improve a lot...

Hi ...
ICICI is the giving the worst service .. The executive in icicic doesn't know any thing .. eithere a/c opening / collection /personal . ICICI hs to improve them in service ..

i agree with you on the service part. I too have had extremely bad experiences and have lost substantially on that count.

Bokerage for NRIs very high !!! Along with Service tax , it goes to 1.53% for bying and again 1.53% for selling. Account opening with them is a nightmare due to handling by fresh collegiates who do not know anything abt the process and just made to jump in the well by facing customers !!

vry pathetic service,poor access during market hours
high brokerage as compared to other options available

Horrible service, worst bank, most problems are due to typing errors. You fill the account opening form, then they come back and tell you that information does not match.

They mistype my name, address and other details and never get back. Average account opening time is 3 months plus unlimited follow ups.

Brokerage too high, 0.90% after tax for each transaction below 10 lakhs. Hence, imagine paying 1.8% for every buy-sell.

If you are a trader and not a investor, brokerage will kill you...also if stock broking is not your primary job...dealing with ICICI shall frustate you...

I am moving all my family accounts to SBI and Motilal tie up. They can be equally bad but their fees cannot be more than this.

advantage is safest,good customer support center & disadvantage is high brokerage rate compare to 0.03 for intraday & .30 for delivery of geojit.

Does any one know how to sell shares bought on ICICI direct on the same day. BTST option is enabled on the next day.

Thanks in advance

Very high brokerage, very poor connectivity during peak hours, squaring up of margin trades (intraday) as early as 2.30 p.m, non-availability of toll-free number, very poor response in help line etc., makes the service of ICICI Direct unaffordable, as compared to their competitors such as Religare, Geojit, Sharekhan etc.,