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The service is the worst ever you can expect.
Sorry dont expect any thing at all.
Just check this out my communication with them

Dear Mr. Choksi,

We confirm that your new saving's bank account 003901224715 has already been linked to your ICICI Direct account 8500694134. However, the status of linking new bank account 003901224715 to your Demat Account IN302902-43406743, we assure that we are looking into the matter on priority and shall reply to you at the earliest.

Sincerely,

Vinay Saldanha
Customer Service Manager
ICICI Bank Limited

-----Original Message-----
From: Bhaumik Choksi
Date: Friday, January 19, 2007 02:59 PM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: IciciDirect Account Linkage pending since more than 3 Months

Hello Vinay,

As per my telephonic conversation and also from our exchange of mails, it was confirmed that from November 2006 onwards all the transactions
(Buy,Sell,Dividend) would be done from my new account 003901224715 and not from 003901225447.

However recently a dividend has been transfered to my 003901225447 instead of 003901224715.
Please do let me know the discrepancy on your end.???? Who would be refunding the dividend amount of 180 INR to me????

Regards,
Bhaumik Choksi.

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From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Friday, November 17, 2006 6:26 PM
To: Choksi, Bhaumik
Subject: RE:'ICICICARE=020-005-371' IciciDirect Account Linkage pending since more than 3 Months

Dear Mr. Choksi,

Your ICICI Direct account 8500694134 has been linked to your saving's account 003901224715. Hence, you may allocate funds from your new saving's account 003901224715 to trade in shares.

Also, your new saving's account details will be updated in your demat account IN302902-43406743 for corporate benefits (dividends) & direct debit facility within 5 working days from date of receipt of your form.
Sincerely,

Vinay Saldanha
Customer Service Manager
ICICI Bank Limited

-----Original Message-----
From: Bhaumik Choksi
Date: Monday, November 13, 2006 11:42 AM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: IciciDirect Account Linkage pending since more than 3 Months

Hi Charan,
As per our telephonic conversation on 10th November 2006 you where suppose to give me a call on 11th November 2006 regarding the status.
Hoping that your 11th Nov. comes soon.

Regards,
Bhaumik Choksi.

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From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Friday, November 10, 2006 8:42 PM
To: Choksi, Bhaumik
Subject: RE:'ICICICARE=020-005-371' IciciDirect Account Linkage pending since more than 3 Months


Dear Mr. Choksi,

We have taken a request SR13422730 for confirming the status of your application. We will reply you within 4 working days.

Sincerely,

Charan Singh Shekhawat
Customer Service Officer
ICICI Bank Limited

-----Original Message-----
From: Bhaumik Choksi
Date: Thursday, November 09, 2006 04:47 PM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: IciciDirect Account Linkage pending since more than 3 Months

Hey,
This POA has been submitted by me with the required changes 1 and half month back.
I dont know why are you mentioning that now. ????????????????????
Please specify me the detail rectification which you are mentioning, as soon as possible.
This is getting very ugly..... if I am not getting quick response to this , I will definitely think of going to consumer protection or SEBI mentioning this and will definitely file a case to sue you guys.
I already have all the required proof to prove my point along with the 5 service request numbers starting from august.

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From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Thursday, November 09, 2006 4:30 PM
To: Choksi, Bhaumik
Subject: RE:'ICICICARE=020-005-371' IciciDirect Account Linkage pending since more than 3 Months


Dear Mr. Choksi,

Our team concerned has confirmed that they have received the power of attorney however, it has been rejected due to the name mismatch. Hence, request you to submit the rectified power of attorney for linking your new bank account to ICICI Direct account.

Sincerely,

Anagha Prabhu
Customer Service Officer
ICICI Bank Limited

-----Original Message-----
From: Bhaumik Choksi
Date: Wednesday, November 08, 2006 10:47 AM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: IciciDirect Account Linkage pending since more than 3 Months

Hello Anagha,
Since you have mentioned that you require some more time to resolve the query, I would like to know the definition of some more time.
Because this issue is been pending since last 3 MONTHS. This time is good enough for even a government office to resolve any issue.

Regards,
Bhaumik.

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From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Tuesday, November 07, 2006 5:45 PM
To: Choksi, Bhaumik
Subject: RE:'ICICICARE=020-005-371' IciciDirect Account Linkage pending since more than 3 Months

Dear Mr. Choksi,

With reference to your query, we would require some more time to resolve your query. We assure that we are looking into the matter on priority and shall get back to you at the earliest.

Looking forward to your cooperation and patience, and assuring you that best of our services.

Sincerely,

Anagha Prabhu
Customer Service Officer
ICICI Bank Limited

-----Original Message-----
From: Bhaumik Choksi
Date: Monday, November 06, 2006 04:46 PM
To: Helpdesk (helpdesk@icicidirect.com)
Subject: RE: IciciDirect Account Linkage pending since more than 3 Months

Any updates on this?>??????????????????????????????????????????
I think you all are sleeping only.
I am really frustrated with the way you people are behaving.

Bhaumik Choksi.

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From: Helpdesk [mailto:helpdesk@icicidirect.com]
Sent: Friday, October 27, 2006 7:45 PM
To: Choksi, Bhaumik
Subject: RE:'ICICICARE=020-005-371' IciciDirect Account Linkage pending since more than 3 Months

Dear Mr. Choksi,

We have taken a note of your request related to the linking of new bank account
and have forwarded to the department concerned for them to have the details checked at their end.

Your Request Number is SR12587516.

We will revert back to you with the status of the same within 4 working days.

Looking forward to your cooperation and assuring you the best of our services.
Sincerely,

Ashish Mishra
Customer Service Officer
ICICI Bank Ltd.

-----Original Message-----
From: Bhaumik Choksi
Date: Thursday, October 26, 2006 02:38 PM
To: helpdesk@icicidirect.com (helpdesk@icicidirect.com)
Subject: IciciDirect Account Linkage pending since more than 3 Months

Hi,
My name is Bhaumik KiritKumar Choksi.

I am holding a Demat Account (8500694134) and it is been linked to my Savings Account (003901225447).

My address is
Bhaumik Choksi,
Infosys Technology Ltd.,
Plot No 1, Rajiv Gandhi InfoTech Park,
Hinjawadi,
Pune.
Phone No:- 9881064271.
Email Id :- bhaumik_choksi@infosys.com

I had submitted a request to link my demat Account to my new Savings Account (003901224715) at the end of August, by filling up the Power Of Attorney.
Every time for some or the other reason its not getting passed. Please do let me know what are you all upto.
Do you think linking of the account should be taking more than 3 Months.????

I am totally frustrated with the type of service you are providing. I would be calling up every week at the ICICI Web Trade Office in Pune for the same, would be visiting the office and it would be like we have forwarded request to Bombay office and have not received any updates from there.

Expecting a prompt and efficient response from your end.


Bhaumik Choksi