Nuvama (Edelweiss) Customer Reviews, Complaints and Feedback (Page 3)

Poor Research with high level of Charges in every thing.

very good but research call should be better than others and should be quick target achieved.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Research Capabilities - Average
Customer Service - Excellent
Overall Experience - Above Average

Improve on customer service. Don't treat the customers as fugitives.

Ratings:

Brokerage - Average
Account Maintenance Fees - Below Average
Website Usability - Average
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Very Poor

The worst broker i have ever come across. Least bothered about customers. I am trying to open an account since 5 days now and every time they take the details and tell we will let get back to you. I am waiting to get an call from them. Approval process is gone for toss. I have tried ways to reach the broker. Yesterday they said the application is rejected, reason is mismatch in proof and mismatch in proof for not one all the proofs. I have demat account with other firms and no one would like to be treated as Fugitive as they are trying. Trying to submit all documents but they're least bothered to call back and even talk on call. fedup with this.. there might be better broking firms then this.

It takes days and weeks to open an account with Edelweiss. I wonder - are they really doing business?

Dear Members,
We are in-process of data migration. There may be a loss of a few messages for a couple of hours. We will try to restore them as soon as possible.
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Best ever app with best ever facilities and brokerage charge and leverages

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Excellent
Research Capabilities - Above Average
Customer Service - Excellent
Overall Experience - Excellent

Customer care & helpdesk are useless services

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Average
Research Capabilities - Average
Customer Service - Below Average
Overall Experience - Below Average

Their product as well as customer service is very poor. They will be behind you until opening of account then they will not even respond on their helpdesk email.
Their intention is doubtful. They insist for POA . To achieve this they will ensure that you cannot set up transections to be able to sell securities through CDSL ( Easiest login).

I contacted Edelweiss Securities/Broking Ltd in July2020 for an investment plan on a specific safer fund but I ended up getting defrauded by Edelweiss frauds with well planned. Lodged a complaint with SEBI also and it is still uncared for.
Edelweiss frauds are being accused for following reasons as those are my transactions since July till date and suggest to deal with Edelweiss frauds carefully or evenbetter not to do business with them to avoid getting cheated!

1. Defrauded me on availability of stocks (I deposited funds in their account only when edelweiss confirmed availability. But it wont take 2 months to confirm as no-stock again and till then keeping my funds in their account simply)

2. Non-transfer of shares to me (as their intention was to keep my funds with them for 2 months and not investing)

3. Non-receipt of my refund in acceptable time (cant imagine no correspondence from them whatsoever in those 2 months and upon no-stock they havent immediately refunded my funds either)

4. Loss of my own income/interest (edelweiss silently kept my transferred fund for 2 months for nothing but they are actually earning interest on their side in their account over my deposited funds and I could have invested somewhere else in that time)

5. Wrong intentions of conducting transactions(no regulated financial firm should keep unaccounted money in their account for 2 months)

6. Negligence of grievance redressal and no accountability of investors loss (it has been 2 months follow up by me and approx. one more month by SEBI also. and unnecessarily made me to contact all their support/management levels even to get my own refund)

7. Falsified responses to SEBI (as if no-stock is the reason and as if they in contact with me to compensate my loss etc but it is all fabrication)

SEBI has given license and regulations to edelweiss to conduct financial business. But we dont think all the above constitutes of doing a business with regulations. Edelweiss doesn't seem to give a damn to resolve the concerns responsibly and take accountability for all the above and "compensate my financial loss" due to the way they conduct business without regulations.

This one of the worst ever company I deal with, totally frauds filled with. I have raised complaints on cheating and misguided me by his employee, during in covid time made me loss of 2lks plus. Now nobody is even responding. First nag you like hell to get some of the products once their monthly targets achieved thats it. They dont even care you exist or not , 100rs 200rs profit and all they make you execute the orders just get brokerage. Overall if you see the balance sheet will ended up in loss only.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

this is the worst and pathetic broker i have ever come across . Its been 1 week i am trying to reach their customer care.
No one picks up the call. No one will revert to your mails.

Pathetic !! Pathetic

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Hi, Sorry for your inconvenience. May I know your client ID so that I can check and arrange a callback

CLIENT ID 60192962 DEMAT A/C CHARGES 1710/- & INTT. OTHER CHARGES 1098/- NO CLEARIFIED & TOLLFREE COMPLINT NOSR000089844 DATED11/08/2020 & SR000092843 DATED 13/08/202 & SR 000092843 DATE 19/08/2020. NO OTHER RESPOSIBLE PERSON ARE REPLY NOT CUSTMER SATAFICATION.SO THAT I AM SUFFERING THAT SERVICES. POOR SERVICE COMPLIANT TO SEBI

customer service is absolutely hopeless. Since nearly last 9 years my brokrage was 20 paise & 2 paise for delivery & intraday. But without any information they have increased it to 45 paise & 4.5 paise . I am thinking to shift to any other DP as in this time of competition, increasing of brokerage is absolutely "decision without thinking"

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Average
Website Usability - Above Average
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Below Average

Advisor hide some plans detail , never wants to settle your a/c, that is not fair trade practice.i am waiting to settle my a/c last six months. No body is serious there that is very painful for customer.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Average
Research Capabilities - Below Average
Customer Service - Below Average
Overall Experience - Below Average

Very poor service.
Never respond.
Not working in favor of customer.
Customer losses increase due to block in trading at any time without intimation.
It means you can't sell equity shares purchased because they block trading

Ratings:

Brokerage - Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Below Average
Customer Service - Very Poor
Overall Experience - Below Average

Fraud Brokerage
Fraud Service Provider.

They make you fool by giving different-different plan and don't provide the base amount on which brokerage are charged.

Other Brokers provide you the full report like how charge are fixed and % of brokerage.

When trade are completed for one days, they don't send the summary of Brokerage.

If you have account in Edelweiss, please ask for full Brokerage ledger and trade volume on which brokerage are charged otherwise they charge you unnecessary....

Name
Sorav Dhaka
9690977888

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Average
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Very Poor

You are correct....I have an account with edelweiss and realized some time they changed High brokerage also their customer support is very poor.

Yes they don't share the total brokerage cost as i ask them through the email but they not replyed.

I close my account soon.

fraudulent broker. poor customer support. avoid this broker.

EDELWEISS IS A FRAUD COMPANY WHICH IS RUN BY GROUP OF FRAUDS HAVING THEIR FANCHISEE .ONCE YOU OPEN ACCOUNT THEY WILL BLOW YOUR ACCOUNT BY CHEATING YOU N AFTER YOUR COMPLAINTS THEY EVEN BLOCK YOUR MAILS

Best Broker offering lowest brokerage in market. I am a happy customer of edelweiss. Its just that if edelweiss should start some monthly plan. Overall best broker in the market

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Excellent