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Edelweiss Consumer Complaints

Incorporated in 2008, Edelweiss Broking Ltd. is a Mumbai, India based full- service stockbroking firm. The company is a part of Edelweiss Group, incorporated in 1995, a leading diversified financial services conglomerate. The Retail Broking business of Edelweiss offers facilities to invest & trade in all major asset classes: Equity, Debt, Mutual Funds, IPOs, Currency Derivatives, commodities and Futures & Options. Edelweiss offers investment advice backed by research and analysis to it...

Complaint against Edelweiss Broker

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Edelweiss brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Edelweiss customers. The Edelweiss consumer complaints report analyzes the Edelweiss online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Edelweiss broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Edelweiss complaint no. report also provides Edelweiss’s number of active clients. This shows the growth of the broker year on year.

Edelweiss Consumer Complaints

Exchange	Financial Year	Number of Clients	Total Complaints
BSE	2020-21	33,553	9
NSE	2020-21	138,829	79
BSE	2019-20	33,317	7
NSE	2019-20	130,215	116
BSE	2018-19	26,859	11
NSE	2018-19	120,378	95
BSE	2017-18	54,223	29
NSE	2017-18	104,643	103
BSE	2016-17	35,690	20
NSE	2016-17	74,631	100
BSE	2015-16	19,417	1
NSE	2015-16	77,459	125
BSE	2014-15	116,113	3
NSE	2014-15	47,123	45
BSE	2013-14	110,472	21
NSE	2013-14	23,601	85
BSE	2012-13	103,099	21
NSE	2012-13	103,016	93
BSE	2011-12	85,506	20
NSE	2011-12	84,737	37

Edelweiss complaint at NSE

	2020-21	2019-20	2018-19
Defaulter Yes/No	No	No	No
No. of clients at the beginning of the year
No. of active clients	138829	130215	120378
No. of complaints received *	79	116	95
Resolved through the exchange	47	103	90
Non actionable **	5	2	0
Advised / Opted for arbitration	2	1	0
Pending for redressal with exchange	25	10	5
No. of arbitration filed by clients		8	4
Decided by arbitrators in favour of the clients		7	3
Decided by the arbitrators		5	0
Pending for redressal with arbitrators		1	1
% of No. of complaints as against No. of active clients	0.05	0.08	0.07
% of complaints resolved as against complaints received	68.35	91.37	94.73

Edelweiss complaint at BSE

	2020-21	2019-20	2018-19
Defaulter Yes/No	No	No	No
No. of clients at the beginning of the year	1029963	560848	505532
No. of active clients	33553	33317	26859
No. of complaints received *	9	7	11
Resolved through the exchange	3	7	10
Non actionable **	0	2	0
Advised / Opted for arbitration	0	0	0
Pending for redressal with exchange	6	0	1
No. of arbitration filed by clients	0	0	0
Decided by arbitrators in favour of the clients	0	0	0
Decided by the arbitrators	0	0	0
Pending for redressal with arbitrators	0	0	0
% of No. of complaints as against No. of active clients	0.03	0.02	0.04
% of complaints resolved as against complaints received	33.33	100	90.91

Note:

* Including against its sub brokers, authorised persons, employees, etc.
** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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4 Comments

4. Mahender Singh May 8, 2020 10:24

I have my DMAT Account with Edelweiss Meerut. They charging extra brokerage amount from my account when i asked for sending my ledger details for the base amount on which brokerage are charging, they don't give the ledger details. Before one month they asked me to send Rs.10000 so that brokerage charges would be low. now I m asking for summary of my Rs 10000 but they are not providing..

Name :
Mahender Singh

3. Sarita Shukla Sep 9, 2019 15:09

I am Sarita Shukla. My trading account number is 80003962.
I have raised a request to close my demat and trading account on August 21st via account closure form. However your employees have not processed my request yet.
It's been over 20 days and I don't think account closure take such a long.

Kindly assist me getting this closed asap. Else I will have to take this matter to next level of escalation.

Both RM and executive have stopped picking my call Samarth Bhate and Rutuja Malvekar.

2. Amit Ganguli Aug 27, 2019 20:22

Dear sir
I am a edelweiss customer.Mr.Nashim(RM)28 Jun 2019 debited my account Rs- 15000 without my permission.i call & mail but till now not clear my debit amount. Mr.Nashim(RM) told me it's will be clear month of July.then again I call July but he told surely it will be month end of August but till now not clear and help desk can't be clear my problem

Regards
Amit Ganguli

1. Dipti May 11, 2019 12:52

I have raised query for undelivered DIS book. There is no reply from help desk inspite if sending emails. For a simple POD ie; consignment no the customer care executives simply asked me to talk to my RM. They are not even responding to emails sent by RM.Pathetic service.totally disappointed.

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Edelweiss Consumer Complaints

Complaint against Edelweiss Broker

Edelweiss Consumer Complaints

Edelweiss complaint at NSE

Edelweiss complaint at BSE

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