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Edelweiss Customer Reviews, Complaints and Feedback (Page 2)


16.43% 183,089 Clients

Incorporated in 2008, Edelweiss Broking Ltd. is a Mumbai, India based full- service stockbroking firm. The company is a part of Edelweiss Group, incorporated in 1995, a leading diversified financial services conglomerate. The Retail Broking business of Edelweiss offers facilities to invest & trade in all major asset classes: Equity, Debt, Mutual Funds, IPOs, Currency Derivatives, commodities and Futures & Options. Edelweiss offers investment advice backed by research and analysis to it... Edelweiss Review

75 Comments

55. Eshan  Jan 16, 2021 11:39:57 AM I Like It. | Report Abuse Reply
The worst broker i have ever come across. Least bothered about customers. I am trying to open an account since 5 days now and every time they take the details and tell we will let get back to you. I am waiting to get an call from them. Approval process is gone for toss. I have tried ways to reach the broker. Yesterday they said the application is rejected, reason is mismatch in proof and mismatch in proof for not one all the proofs. I have demat account with other firms and no one would like to be treated as Fugitive as they are trying. Trying to submit all documents but they're least bothered to call back and even talk on call. fedup with this.. there might be better broking firms then this.
54. bhavin  Jan 13, 2021 9:33:02 AM I Like It. | Report Abuse Reply
It takes days and weeks to open an account with Edelweiss. I wonder - are they really doing business?
53. Team Chittorgarh.com  Dec 26, 2020 3:10:34 PM I Like It. | Report Abuse Reply
Dear Members,
We are in-process of data migration. There may be a loss of a few messages for a couple of hours. We will try to restore them as soon as possible.
Thank you,
52. Bhaskar  Dec 23, 2020 11:49:35 PM I Like It. | Report Abuse Reply
Best ever app with best ever facilities and brokerage charge and leverages

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Excellent
Research Capabilities - Above Average
Customer Service - Excellent
Overall Experience - Excellent
51. N.C.JAIN  Nov 6, 2020 6:01:02 PM I Like It. | Report Abuse Reply
Customer care & helpdesk are useless services

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Average
Research Capabilities - Average
Customer Service - Below Average
Overall Experience - Below Average
50. Anita Lalit Kumar  Oct 21, 2020 12:22:06 PM I Like It. | Report Abuse Reply
Their product as well as customer service is very poor. They will be behind you until opening of account then they will not even respond on their helpdesk email.
Their intention is doubtful. They insist for POA . To achieve this they will ensure that you cannot set up transections to be able to sell securities through CDSL ( Easiest login).
49. Muthu  Oct 19, 2020 6:02:32 PM I Like It. | Report Abuse Reply
I contacted Edelweiss Securities/Broking Ltd in July2020 for an investment plan on a specific safer fund but I ended up getting defrauded by Edelweiss frauds with well planned. Lodged a complaint with SEBI also and it is still uncared for.
Edelweiss frauds are being accused for following reasons as those are my transactions since July till date and suggest to deal with Edelweiss frauds carefully or evenbetter not to do business with them to avoid getting cheated!

1. Defrauded me on availability of stocks (I deposited funds in their account only when edelweiss confirmed availability. But it wont take 2 months to confirm as no-stock again and till then keeping my funds in their account simply)

2. Non-transfer of shares to me (as their intention was to keep my funds with them for 2 months and not investing)

3. Non-receipt of my refund in acceptable time (cant imagine no correspondence from them whatsoever in those 2 months and upon no-stock they havent immediately refunded my funds either)

4. Loss of my own income/interest (edelweiss silently kept my transferred fund for 2 months for nothing but they are actually earning interest on their side in their account over my deposited funds and I could have invested somewhere else in that time)

5. Wrong intentions of conducting transactions(no regulated financial firm should keep unaccounted money in their account for 2 months)

6. Negligence of grievance redressal and no accountability of investors loss (it has been 2 months follow up by me and approx. one more month by SEBI also. and unnecessarily made me to contact all their support/management levels even to get my own refund)

7. Falsified responses to SEBI (as if no-stock is the reason and as if they in contact with me to compensate my loss etc but it is all fabrication)

SEBI has given license and regulations to edelweiss to conduct financial business. But we dont think all the above constitutes of doing a business with regulations. Edelweiss doesn't seem to give a damn to resolve the concerns responsibly and take accountability for all the above and "compensate my financial loss" due to the way they conduct business without regulations.
48. Yuvaraj  Oct 12, 2020 2:46:42 PM I Like It. | Report Abuse Reply
This one of the worst ever company I deal with, totally frauds filled with. I have raised complaints on cheating and misguided me by his employee, during in covid time made me loss of 2lks plus. Now nobody is even responding. First nag you like hell to get some of the products once their monthly targets achieved thats it. They dont even care you exist or not , 100rs 200rs profit and all they make you execute the orders just get brokerage. Overall if you see the balance sheet will ended up in loss only.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
47. siby jacob  Sep 29, 2020 8:17:09 PM I Like It. | Report Abuse Reply
this is the worst and pathetic broker i have ever come across . Its been 1 week i am trying to reach their customer care.
No one picks up the call. No one will revert to your mails.

Pathetic !! Pathetic

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor
47.1. Edelweiss  Sep 30, 2020 7:53:27 PM I Like It. | Report Abuse
Hi, Sorry for your inconvenience. May I know your client ID so that I can check and arrange a callback
46. NVNEET SHARMA  Sep 15, 2020 6:03:28 PM I Like It. | Report Abuse Reply
CLIENT ID 60192962 DEMAT A/C CHARGES 1710/- & INTT. OTHER CHARGES 1098/- NO CLEARIFIED & TOLLFREE COMPLINT NOSR000089844 DATED11/08/2020 & SR000092843 DATED 13/08/202 & SR 000092843 DATE 19/08/2020. NO OTHER RESPOSIBLE PERSON ARE REPLY NOT CUSTMER SATAFICATION.SO THAT I AM SUFFERING THAT SERVICES. POOR SERVICE COMPLIANT TO SEBI
45. Mrs. Pushpa Jain  Sep 14, 2020 9:24:00 PM I Like It. | Report Abuse Reply
customer service is absolutely hopeless. Since nearly last 9 years my brokrage was 20 paise & 2 paise for delivery & intraday. But without any information they have increased it to 45 paise & 4.5 paise . I am thinking to shift to any other DP as in this time of competition, increasing of brokerage is absolutely "decision without thinking"

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Average
Website Usability - Above Average
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Below Average
44. Lakhotia Ashok  Sep 3, 2020 9:04:29 PM I Like It. | Report Abuse Reply
Advisor hide some plans detail , never wants to settle your a/c, that is not fair trade practice.i am waiting to settle my a/c last six months. No body is serious there that is very painful for customer.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Average
Research Capabilities - Below Average
Customer Service - Below Average
Overall Experience - Below Average
43. Naina Basantani  Aug 2, 2020 10:33:11 PM I Like It. | Report Abuse Reply
Very poor service.
Never respond.
Not working in favor of customer.
Customer losses increase due to block in trading at any time without intimation.
It means you can't sell equity shares purchased because they block trading

Ratings:

Brokerage - Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Below Average
Customer Service - Very Poor
Overall Experience - Below Average
42. Sorav Dhaka  May 8, 2020 4:38:00 PM I Like It. | Report Abuse Reply
Fraud Brokerage
Fraud Service Provider.

They make you fool by giving different-different plan and don't provide the base amount on which brokerage are charged.

Other Brokers provide you the full report like how charge are fixed and % of brokerage.

When trade are completed for one days, they don't send the summary of Brokerage.

If you have account in Edelweiss, please ask for full Brokerage ledger and trade volume on which brokerage are charged otherwise they charge you unnecessary....

Name
Sorav Dhaka
9690977888

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Average
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Very Poor
42.1. Ramlakhan Verma  Jun 7, 2020 10:08:29 AM I Like It. | Report Abuse
You are correct....I have an account with edelweiss and realized some time they changed High brokerage also their customer support is very poor.

Yes they don't share the total brokerage cost as i ask them through the email but they not replyed.

I close my account soon.
41. vinod  May 30, 2020 1:50:05 PM I Like It. | Report Abuse Reply
fraudulent broker. poor customer support. avoid this broker.
40. GURPREET SINGH  May 21, 2020 2:25:58 AM I Like It. | Report Abuse Reply
EDELWEISS IS A FRAUD COMPANY WHICH IS RUN BY GROUP OF FRAUDS HAVING THEIR FANCHISEE .ONCE YOU OPEN ACCOUNT THEY WILL BLOW YOUR ACCOUNT BY CHEATING YOU N AFTER YOUR COMPLAINTS THEY EVEN BLOCK YOUR MAILS
39. Vivek parekh  May 18, 2020 12:03:34 PM I Like It. | Report Abuse Reply
Best Broker offering lowest brokerage in market. I am a happy customer of edelweiss. Its just that if edelweiss should start some monthly plan. Overall best broker in the market

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Excellent
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Excellent
38. Mahender Singh  May 8, 2020 4:16:00 PM I Like It. | Report Abuse Reply
I have my DMAT Account with Edelweiss Meerut. They charging extra brokerage amount from my account when i asked for sending my ledger details for the base amount on which brokerage are charging, they don't give the ledger details. Before one month they asked me to send Rs.10000 so that brokerage charges would be low. now I m asking for summary of my Rs 10000 but they are not providing..

Total Frauds

Name :
Mahender Singh
37. Husain Nagriwala  Apr 27, 2020 10:34:14 AM I Like It. | Report Abuse Reply
Dislike : In the begining they explained me different about brokerage charges but when i open deemat account with Edelwiess they charged brokerage very high. Secondly, while contact customer executive who is handling my account he not explained all the brokerage packages and forced me to buy only Rs.10000 and Rs. 15000 brokerage plans.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Above Average
Research Capabilities - Average
Customer Service - Average
Overall Experience - Below Average
36. Binayak Singh  Apr 16, 2020 2:35:55 AM I Like It. | Report Abuse Reply
I feel sorry on myself to have even dealt with this company for last 2+ years. Extremely unprofessional and have absolutely no empathy towards customers. Raising escalation to the highest level hasn't helped as well. Not sure what must be happening to other users. Forget about response.. They don't even bother to acknowledge the concern. Relationship office appointed on my portfolio and a level up to her are not even worth to mention on support aspect. I feel like wasting my time further even writing about then... Their job seems to just keep non transparent approach towards customer and fleece as much as they can to meet their own KRA's. Own calls to pick up sub average deals in user's portfolio on intraday has been the norm all this while. No approval taken on purchases. Killing the customer financially and applying hepthy charges towards interest seems to be the intent . Not even making customer aware about the picks and claiming money on all possible occasions. When questioned.. Assures to take care and within next few days.. Risk department of this organization selling your shares at almost 40% lesser price to nullify their debit used for purchase. No message at all for settling debit and When enquired.. Efficiently ignored all calls and messages and leaving the customer at his own fate to struggle and run from pillar to post to even check where to raise the concern. 100+ msgs and 50+ calls made but no clarity provided .. No consulting.. Absolutely a nightmare experience.
I as user will need to explore ways to get my concern addressed and I will not hesitate to go to all possible extent. Hard earned money of a consumer can't go wasted through such sub standard approach from this organization and channels involved.

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