5paisa Customer Reviews, Complaints and Feedback (Page 11)
-16.57% 544,270 Clients
5paisa Account Opening Enquiry
FREE Account Opening (Rs 650 waived) + Brokerage-free Mutual Funds + Trade at flat Rs 20 per order. Open Instant Account with 5paisa and start trading today.
5paisa.com is a leading online stockbroker offering discount brokerage services to retail investors in India. 5paisa Capital Ltd is a publicly-traded and professionally managed company promoted by IIFL founders. As of March 2021, it has over 1.2 million clients.
5paisa online trading is available in equity, commodity, and currency at BSE, NSE, and MCX. It is a flat rate discount stockbroker. It charges a flat 20 Rs brokerage irrespective of the size of the trade, segment, or exchange.
5Paisa ...
Special Offer: FREE Account Opening (Rs 650 waived) + Brokerage-free Mutual Funds + Trade at flat Rs 20 per order. Open Instant Account with 5paisa and start trading today.
Customer service is very poor. Needs to guidance more from customer service those who are newly join in this field.
Ratings:
Brokerage - Above Average Account Maintenance Fees - Above Average Website Usability - Above Average Customer Service - Very Poor Overall Experience - Below Average
5 Paisa customer service is worst. Customer care is like fish market. we can hear 2 or 3 people conversations clearly. Customer support in return will say that our mobile signal is bad that our voice is breaking. I will defenitley close my account. Useless service. I think people who gave good rate are all fake.
Ratings:
Brokerage - Very Poor Account Maintenance Fees - Very Poor Website Usability - Very Poor Customer Service - Very Poor Overall Experience - Very Poor
No bracket order option and high maintenance charges
Ratings:
Brokerage - Very Poor Account Maintenance Fees - Very Poor Website Usability - Very Poor Customer Service - Below Average Overall Experience - Very Poor
Really Worst service never open account in 5paisa. Now they have stopped showing BSE listed shares which are not in A or B category. I have written emails and called them but no response. I am struggling from last 10-15 days and still no response. They dont respond and dont even care for customer. Just use good brokers where your money is safe...Simply avoid and worst service...
very bad experiences. always do internal auxion...it means they cheating. cheating in internal auxion . if i ask for proof of bill they daily give new bogus reason. never reply grevience team.
The system and technology behind the broking services is very new and as result there are many technical glitches, there are no resolutions provided from the side of support team. The broker needs to invest more time and effort in their systems and processes before playing with real money of the investors out there.
Ratings:
Brokerage - Above Average Account Maintenance Fees - Below Average Website Usability - Below Average Customer Service - Very Poor Overall Experience - Very Poor
Poor customer service . They dont even reply to your email. I have been continuously been writing to them and getting no response . My issue is been open since last 7 days
Ratings:
Brokerage - Above Average Account Maintenance Fees - Average Website Usability - Average Customer Service - Very Poor Overall Experience - Below Average
18. nk sharma|| Link|December 5, 2017 12:32:03 PMReply
really bad experience with 5 paisa no customer support average time is more 20 minute
Fake promises while account opening, Account opening fees Rs 650 not reversed in account as promised while opening the account. Customer support is silent and doesn''t response to your queries. Very slow response.
Ratings:
Brokerage - Above Average Account Maintenance Fees - Very Poor Website Usability - Below Average Customer Service - Very Poor Overall Experience - Very Poor
17.1. ranveer choudhary|| Link|November 28, 2017 10:10:22 AM
Hii frd.can you tell me about opening account through 5 pasia. Com But account opening charge 650. Tell me plz this charge legal
5Paisa has poorest customer support. Many times it keeps declining request without information. Also you can not call customer care. No response from customer support at all. You get response only when you lodge complaint in SEBI and that too in one month time.
Ratings:
Brokerage - Above Average Account Maintenance Fees - Below Average Website Usability - Very Poor Customer Service - Very Poor Overall Experience - Below Average
low brokerage but customer service very poor. no relationship manager or senior personnel to solve problem except customer support staff. very poor response to mails.
Ratings:
Brokerage - Excellent Account Maintenance Fees - Average Website Usability - Above Average Customer Service - Very Poor Overall Experience - Average
I opened account with 5paisa.com because of low brokerage offered, but after joining I found that the services provided by company are very poor. The only number of customer services is always engaged and waiting time is 15-20 minutes, there is no relationship manager to solve problems and there is no other way to solve problems except mail which is never read and answered. Every time for any querry one has to wait in queue for operator to come on line and thereafter for every querry customer is put on hold and at the end after waiting for another 15 minutes he is told that the request has been sent to the concerned dept and will be informed on receipt of information. There is no redressal or grievances cell which reflects unprofessional attitude of company There are descripinancies in holdings which deny an opportunity to trade at best price and time and resolving the problem through customer services is too cumbersome . This happens often and It appears that these mistakes are either made deliberately or due to lack of knowledge or carelessness. It has been a bad experience in dealing with 5paisa capital market.
I opened account with 5paisa.com because of low brokerage offered, but after joining I found that the services provided by company are very poor. The only number of customer services is always engaged and waiting time is 15-20 minutes, there is no relationship manager to solve problems and there is no other way to solve problems except mail which is never read and answered. Every time for any querry one has to wait in queue for operator to come on line and thereafter for every querry customer is put on hold and at the end after waiting for another 15 minutes he is told that the request has been sent to the concerned dept and will be informed on receipt of information. There is no redressal or grievances cell which reflects unprofessional attitude of company There are descripinancies in holdings which deny an opportunity to trade at best price and time and resolving the problem through customer services is too cumbersome . This happens often and It appears that these mistakes are either made deliberately or due to lack of knowledge or carelessness. It has been a bad experience in dealing with 5paisa capital market.
i hate 5paisa... don''t go for it.. Reasons It''s not according to (5paisa Capital Limited )reputation... 1. not paperless account. as they mns 2. 30minutes customer waiting time. (minimum) 3. If you put money in the account, then it not the showing for trading. 4. after i account opened showing (-450rs). ..need lot of improvement... go for another one... 5Paisa is Worst ..Worst service.
Ratings:
Brokerage - Very Poor Account Maintenance Fees - Very Poor Website Usability - Very Poor Customer Service - Very Poor Overall Experience - Very Poor
5 Pisa is not for low budget investment,and short term investment,it''s useful for high range people mens customers can invest min above 20,000.So please small amount investars don''t brokrege with 5pisa capital Ltd.
Ratings:
Brokerage - Very Poor Account Maintenance Fees - Average Website Usability - Below Average Customer Service - Below Average Overall Experience - Below Average
The only way to contact the company is through single number of customer services which takes too long and cumbersome. There is no relationship manager or grievances cell to solve the problem. The emails sent to firm are not read and replied which reflects carelessness and unprofessional attitude of company.
Ratings:
Brokerage - Excellent Account Maintenance Fees - Above Average Website Usability - Average Customer Service - Below Average Overall Experience - Below Average
Customer services is very bad, it takes time to speak with them. minimum 10 mins. For any thing about order then gone case. We can''t apply directly IPO from 5 paisa.
Ratings:
Brokerage - Above Average Account Maintenance Fees - Average Website Usability - Very Poor Customer Service - Very Poor Overall Experience - Very Poor
Ratings:
Brokerage - Above Average
Account Maintenance Fees - Above Average
Website Usability - Above Average
Customer Service - Very Poor
Overall Experience - Below Average