Free Trading + Demat Account

ICICIDirect Customer Reviews, Complaints and Feedback (Page 30)


5.81% 878,884 Clients

ICICIdirect is a retail trading and investment service from ICICI Securities, the largest retail stock broker firm in India offering a wide range of investment options to the retail and institutional customers. ICICI Securities is part of ICICI Group, India's top financial service provider offering banking and other financial services. ICICI Securities offers 'online trading and investment' services to over 20 lakhs customers through ICICI Direct (ICICIDirect.com). ICICIDirect.com is the flagsh... ICICIDirect Review
Special Offer: Get ICICI Direct 3-in-1 account, an integrated trading + demat + bank account for one-click investment in stock market and mutual funds. Request a Callback.

ICICIDirect Ratings

Overall Rating Rated 2.4 stars 2.4/5
Fees Rated 2.3 stars 2.3/5
Brokerage Rated 1.7 stars 1.7/5
Usability Rated 3.4 stars 3.4/5
Customer Service Rated 2.8 stars 2.8/5

Based on 404 Votes by ICICIDirect Customers

Do you trade with ICICIDirect? Rate ICICIDirect


618 Comments

K.K.T
38. K.K.T  Sep 15, 2007 23:49 Reply
DEAR MR BHAVIN SHAH DO U TRADE FREQUENTLY ONLINE IF YES & THEN ALSO U ARE SATISFIED WITH ICICI U MUST BE 1 FROM 1000 WHO IS NOT COMPLAING.
I HAVE LAST 2.5 YRS EXP & ITS DIRTY ,WORST .....SITE WONT ALLOW BE TO WRITE FURTHER U CAN UNDERSTAND THEY ARE ...,..., ... CHORS MAHA CHOR USELESS STAFF .
OUTT OF 20 TRADING DAYS U WIL GFACE TECHNICAL PROBLEMS IN ONLINE ATLEAST FOR 15DAYS .

HOPE NO ONE TRADES FROM ICICI.
BHAVIN SHAH
37. BHAVIN SHAH  Sep 13, 2007 19:43 Reply
As u all mention that icicidirect is slow web sight as per my experience it is not slow websight slow is computer processor and web connection if it is brodband it is very quick plus i have this account for about two years i do not have any single mistake from the bank and not any error in my accounts so in my opinion if they take little more in brokerage fees still it worth then risk of money and error headeche , the customer service is one of the best as per my experience thanks
B.VINOD BABU
36. B.VINOD BABU  Sep 11, 2007 11:09 Reply
Really it's very difficulta to open an on lined account with ICICI.I have submitted my application on 07.06.2007, still it could not open and several mails and phone calls are being done.Finally even in online also I have given my request no executive neither reached nor responded.
RAJA
35. RAJA  Sep 7, 2007 17:05 Reply
CHOR PPLS ALWAYS FACING TECHNICAL PROBLEMS .USELESS STAFF......JUST KNOW HOW TO LOOT THEIR CUSTOMERS AVOID TRADING THROUGH ICICID 1 very high brokarage
2 service at br very very poor
3 offrs clueless about banking and trading account IRECT.
CHOR CHOR MAHA BADA CHOR SITE FOOOLS THEY ARE ............
KINJAL
34. KINJAL  Aug 10, 2007 21:47 Reply
I M TRADINFG VIA ICICIDIRECT SINCE LAST 2.5 YRS ...BEFORE IT WAS BETTER BUT NOW ITS WORST.VERY SLOW SITE.ITS IMPOSSIBLE TO TRADE FROM 9.55 TO 10.10 .ORDERS ARE NOT EXECUTED AT THAT TIME.IN BETWEEN ALSO SITE STOPS WORKING THEIR EXECUTIVE JUST SAYS SORRY TECHNICAL PROBS BUT ITS NOT FAIR ........THEY SHOULD DEFINATELY IMPROVE.
AS WVWRY BODY KNOWS ITS MOST EXPENSIVE .....BROK.
I HAVE MAILED MY COMPLAINT MANY TIMES BUT NO RESPONSE FROM THEIR SIDE .
I HOPE THEY IMPROVE.
KINJAL
Sanjay Sharma
33. Sanjay Sharma   Aug 10, 2007 19:47 Reply
icici demat account very poor becouse the new IPO share alloted then it is in the allocatied side then we saw it is wich share we don't know becouse ther write N/A WHAT is na then he can not come demate allocation why not u show that name this problem in the icici direct account no any other but why then we allocatied about 2-3 minuts after that we go for sale that time share rate low it is always prblem

SANJAY SHARMA
N.H. MEDICOSE
MANU MARG ALWAR
MOB. 09351655385
areB
32. areB  Aug 10, 2007 18:33 Reply
bhaumikchoksi,
This is the advice to u. Next time u email to icici bank, send a copy to the banking ombudsman. You'll find that ur work will be done like their arse is on fire!
Try it! It really works.
sureshq
31. sureshq  Aug 10, 2007 08:48 Reply
ICICI is worst ever.
1. Very poor query handling
2. damn slow web site espl market hour
3. highly expensive (almost 1% buy and sell time charge)
4. LIMIT option for day trade not thr
5. If u do day trade using ICICI u loose, such slow response, rate shows one thing and get executed at other rate

Over all ... better stay away from this
think of anad rati

Aman
30. Aman  Jul 28, 2007 14:44 Reply
ICICI is the best bank and icicidirect is the best platform to invest in stock market. The main thing is that all your money is safe in your bank and you can very fast sell and buy using ur icici bank acc.
Also research and other service is very good like ipo is best among all.
For your kind information icici was the best to launch internet trading in india way back in 2000 hence it will always be ahead in terms of technology.
The bad part of icici is their high brokerage but when u add the ease of service u can manage.
Also icicidirect website is very fast. All you people saying abt site is actually not website but your internet problem. I have experienced this and after taking broadband connection website is quite fast. hence change your internet and not icici direct.

Indiabulls is also good and will be among best when they open a indiabulls bank and some other are also has some benefits. 5paisa is worst in service. But if you consider all still icicidirect is the best.

Regards,
Aman
(7-8 years good experience with icici and in stock market)
M FASEEH AHMED BAIG
29. M FASEEH AHMED BAIG  Jul 28, 2007 02:00 Reply
I opened demat & trading account with the icicibank, they send an email to me that my first three transaction for trading is free from the brokerage charges, I did margin plus trading but they charged me total almost 2.5% on buying and 2.5% on selling in intraday trading. I enquired about the total charges and also about the high charges through mail to desktop but they didnot reply me till today about the scheme and on what basis they have deducted such high charges, Currently I am applying the online IPO it is very friendly but take few hours to execute the order, donot know the brokerage on delivery
and more importantly it is very slow to do trading online and also they are not providing the live stock watch of 20-30 stock as the other brokers are providing and the process of buying & selling is also a prolong. No one cannot do buying/selling in seconds as compare to other stock broking services. The bank should do the required changes and reduce the charges and improve the service
NRI from UK
28. NRI from UK  Jul 16, 2007 16:10 Reply
I live in UK, Unfortunately one sunny day I have decided to open a NRI Demat account in ICICI direct. I welcomed the trouble.

They took rather very long time around 4 months to open an account(lot of paper work,lot of attestation of documents) and after all this, need to make lot of calls to their Mumbai office. Their customer service is horrible, as someone pointed out here except saying 'sorry sir' and 'thank you sir' they dont much anyway.

1. IPO and Mutual funds - ICICI has given some strange logic and stopped all NRIs from UK for applying IPOs.
2. Trading - very expensive brokerage. Customer service needs to be improved. There is lot of scope.

Please guys - If you know any other service provider who will allow NRI from UK to apply IPOs, please let me
know. I have to open an account.
shipra
27. shipra  Jul 16, 2007 11:50 Reply
I pity all the online stock trading companies operating in India. They are unprofessional, incompetent and indifferent to the customers. This sector urgently requires foreign operators to pitch in to give these people run for their money.
himanshu
26. himanshu  Jul 16, 2007 11:48 Reply
Guys,

I'm not satisfied with ICICI due to following reasons

1) ICICI server is not at all good. Its quite slow and gets totally blocked when some new heavily over subscribed IPO opens. I wanted to purchase vishal retail but i couldn't apply for it on the opening day till 11:00 AM because server was too busy.

2) The brokerage is high as compared to other DPs.

3) Trading starts on Stock exchange at 9:55 AM but from ICICI online, one can trade after 10:00 AM. This delay proves costly if one wants to buy stock on the listing date.

debraj
25. debraj  Jul 9, 2007 00:36 Reply
Guys ,

I am an NRI custmer of ICICI direct. I request & warn everyone not to open account with ICICI direct if u love you money, peace of mind at all. I can not express my experience due to paucity of space here but to say atleast , the ICICI direct site will make you mad, It's behavior is crazy! Forget trading if , one wants to buy or sale simple mutual fund online , then you have to log in , & re-log in around 50 times. May be you end up trying whole day for purchasing / redemption of even mutual fund.Above all, thier customer service will say that every thing is OK & perfect at their side !!! The ideal perfect eartwhile govt organization!!!!!. I think , they are maintaning the legacy !!

After going theu this post if anybody from ICICI direct wants to contact me they can do so at my e-mail address or at this side. I have got in record all the e-mail communication with ICICI direct . I request everybody to spread this message, so that their customer base gets effected may be due to this , these type of organization my start to behave themselves.!!!!!

Happy investing!!
Xavier C. D' Souza
24. Xavier C. D' Souza  Jul 1, 2007 21:38 Reply
I am the user of ICICI Direct, Service is very worst as per my view and experience.I have recomonded 2 of my coligues one out of it trading kit reached Qatar instead of Oman. Another friend september 2006 filed application, till now the trading kitnot reached.And software which they use it is out dated some update required. Other wise you will loose half of the time refreshing the page.
Aftab Ahmad
23. Aftab Ahmad  Jul 1, 2007 16:27 Reply
I am a NRI customer of ICICIDirect. It is very difficult to open account in ICICIDirect. It took me three months to open trading account after sending hundreds of e-mails and telephone contact with the ICICI official. ICICI brokerage charges are very high for delivery based trading. The ICICI management should look into the customer concerns and lower the brokerage charges. Also, it is difficlut to access their site during trading session. The ICICI should update their software.
Maulik Shah
22. Maulik Shah  Jun 22, 2007 21:28 Reply
No Response at trading session in Ahmedabad.
Actually training staff is not aware of such products available on icicidirect.com
Sudesh
21. Sudesh  Jun 9, 2007 16:16 Reply
I went to the bank and placed a request for address change. A week later I got a letter telling me that my account was closed. Its been 2 months after that, still they are sending me round in circles. And of course brokerage is too high. ICICI is getting customers only because of advertising. Their service is painful.
Subhendu Pattnaik
20. Subhendu Pattnaik  Jun 5, 2007 23:25 Reply
Trading with ICICI DIRECT is easy and convenient.. But brokerage is high in the world(perhaps), Customer care service is horrible. I have experienced almost 2 months struggle to get my problem solved but still trying. You can not imagine what amount and why they are debiting from the linked ICICI Bank account... If you will forget about what charges the ICICI is levying other services are almost good.
KK
19. KK  May 18, 2007 14:16 Reply
Not only share trading but in every activity, ICICI Bank is good so long as you do not have to any individual face to face. For all account opening activities, you have to go through agents, who with a few exceptions, are totally incompetent and ever ready to mislead and misguide the potential clients of ICICI Bank. As a result, when client has to deal with ICICI staff during course of operation he is left totally confused a frustrated. The ICICI staff is rude and least concerned about the concerns of clients. Phone banking staff is not having authority of any kind. They mostly continue with their own activities and enjoy clients being put to wait endlessly.

On the whole, if you want a narrow straight line operations where you do not have to visit the ICICI Bank branch, and you can make your transaction over the internet, at ATM or over phone, ICICI is one of the best banks.

Compare ICICIDirect with Top Brokers in India




Message Board

Stock Message Board



Search Chittorgarh.com:

Chittorgarh.com Mobile Apps:

Download Android App Downlaod iOS App