ICICIdirect Customer Reviews, Complaints and Feedback (Page 27)

plz. Decrease your brokrage immidiate. If not, your condition going like nokia in mobile market. Nokia's almost over 50% customer going to other companies. Becaandroid & price issue. & your customer going beca high brokrage. I am your mad customer. Becai am waiting to decrease your brokrage rate from past 6 year's

Rated 'Very Poor' in all areas.

Being novice in investments and share markets I have never faced problems i investing. In my view the A/c maint fees or brokerage does not matter if the online transaction is user friendly and smooth as in ICICI DIRECT. Finality as the name implies it is really "DIRECT".

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent

ICICI DIRECT is very good trading terminal for new as well as old customer.I am using its Trade Racer software for long,and satisfy with it.Though people say brokerage is high but you are getting fast and timely execution.If you are earning Rs.1000/day why you are crying for brokerage of Rs.100.You are getting 900 profit without dropping sweat.And its safe as providing 3in1 account.People dont bother about how to trade in profit side and scream about brokerage.

you need to pay brokerage whether it is profit or loss, right? how do you guarantee there is going to be profit and brokerage need not be a concern? Is there some guaranteed mechanism to make profit?

Irfan, you are right with profit trades. But I am pretty confident you can get similar or better service at much less cost elsewhere. The competition among brokerage services is very high, so getting better for less is not a problem.

There is a big problem with Dividend Given By the Company.Dividend Not Deposited in my account since inception except Tata Steel.RM''S Name is disappear From my Data.Nobody given proper Responce Regarding this Evevthough after lotof complain.I am going to close my demat account from ICICI Bank.

Maintenance fee is very high in comparision to others.
Brockerage is also very very high in comparision to others.
Website usability is not comfortable, one has to nevigate here and there.
Customer service is not so good but satisfactory.
Overall experience is very poor due to some hidden costs also. overall very poor

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Average
Customer Service - Average
Overall Experience - Very Poor

the brokerage is highest. If i buy or shell less than 6000 rupee equity . they charge 35 rupee as brokerage (flat) without informing the client. if u brought 2000 rupee equity they will charge 35 rupee which is highest among all brokerage. in any trade they usally take 2% profit when other broker take .5%. So a account opening is not a profitable deal with them. so i want to shift my account.

After getting fed up with the high brokerage of ICICI DIRECT, I switched over to some very attractive brokers. But the truth is that KE SABHI JAANTEY HAIN KE ICICI DIRECT WALE KITNE BURE HAIN, LEKIN JAB DOOSRON KO AAJMAOGE TAB PATA CHALTA HAI KE UNKI BURAYION KI TO KOI SEEMA HI NAHI HAI. KAASH ICICI DIRECT WALE KUCH BROKERAGE KAM KER DETE TO KITNA ACHHA HOTA AUR AISA UNKO KARNA HI PADEGA, HAVE PATIENCE.

Hi,
Does ICICI charges different brokerage for NSE and BSE. I bought share in BSE of 5280 rupees and they charged me 317 Rs.
Also I bought shares in NSE of 50k and they charged me 376 rupees.

Can any body tell me why there is difference ?

They are one of the large brokerage house in India but they should understand that they can only survive if their clients are getting some profit as well from their trades. May be good for investment..but for trading its a nightmare broker with high brokerage charges. After being associated for years with ICICI I would not suggest anyone for trading purpose.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Average
Customer Service - Average
Overall Experience - Very Poor

HI,
M NEW IN SHARE TRADING. CAN ANYONE GIVE ME SOME IDEA / CLUE AS TO HOW TO START WITH IT N WAT R THE BROKERAGE CHARGES. PL GUIDE ME AS TO AT WHAT PRICE I SHOULD BE SELLING THE SHARE PURCHASED LIKE THE POFIT PERCENTAGE AFTER CONSIDERING THE BROKERAGE CHARGES. FOR EG IF I BUY A SHARE OF BHEL @ 210 AT WAT MINIMUM PRICE I SHOULD BE SELLING IT

VERY BAD EXPERIANCE.WILL NEVER GO WITH ICICI DIRECT.BROKERAGE IS VERY HIGH. SERVICE IS POOR.THERE IS NO ONE TO HELP THE CUSTOMER.NEVER PICK THE CUSTOMER PHONE.OVERALL EXPERIANCE IS VERY POOR.-ANIL CHHABRA

Never go for ICICIdirect as service is too bad. I am trying custmer care as well as personal numbers but NO responce made by any officer since last Two Month to meet & clear my problem.

ICICI direct has highest brokerage, abnormally high annual charges with very basic features. Other than these basic problems the biggest problem is the frequent technical snags when the website becomes unavailable.

Closing an account with ICICIdirect also is a time consuming affair. It involved 3 or 4 visits to ICICIdirect office and ICICI Bank, which is quite inconvenient for a person working in some concern. Unfortunately like all ICICI group companies ICICIdirect is only intersted in making profits without bothering to provide proper services.

An averge trader just cannot exit any trade profitably as icici Direct heavy brokerage charges eats into most of earned profits thus eroding your account at end of the trade.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Below Average
Customer Service - Average
Overall Experience - Very Poor

very covinient but expensive. market watch provide for live quotes is very slow. only because of its convinience i have still retained the account.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Excellent
Customer Service - Average
Overall Experience - Average

brokerage is HIGH compared to others.. they provide the BEST quality service . However, brokerage makes the overall rating WORSER than anything.. ICICI should make a note on our comments n should act IMMEDIATELY 2 gain their customers' satisfaction.. this is not a suggestion or a request. we customers DO EXPECT from ICICI a lot as we like ur service.. if the brokerage is reduced a little, we would be satisfied. make it done ASAP

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Above Average
Website Usability - Above Average
Customer Service - Average
Overall Experience - Average

ICICIDirect.com has hidden charges and their customer service is very poor along with an unfriendly web site which is cluttered like a dump yard. I will never recommend them to anyone.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

I HAVE HAD A VERY DISSATISFACTORY RELATIONSHIP WITH ICICI DIRECT DUE TO THEIR UNRELIABLE TRADIND PLATFORM(THAT CAN FAIL JUST WHEN YOU NEED IT THE MOST), EXTREMELY HIGH BROKERAGE CHARGES AND APPALLING BUSINESS ETHICS.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor

ITS A GOOD CONSOLE. BUT THE CHARGES ARE TOO HIGH.
ICICI DIRECT PROVIDES SO MANY JUSTIFICATIONS FOR THAT. BUT WHEN THERE ARE OTHER PLATFORMS WHICH PROVIDE LOWER CHARGES, WHY SHOULD WE GO FOR THIS ONE?
PLEASE DONT CHOOSE ICICI DIRECT IF YOU CAN.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Excellent
Customer Service - Average
Overall Experience - Very Poor

What Ican make out is that ICICIDIRECT.COM is good for Investors and not for Traders..............as the Brokerage charges are too high

Maintenance fee is very high in comparision to others.
Brockerage is also very high in comparision to others.
Website usability is not comfortable, one has to nevigate here and there.
Customer service is not so good but satisfactory.
Overall experience is very poor due to some hidden costs also.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Below Average
Customer Service - Average
Overall Experience - Very Poor