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Zerodha Complaints

Zerodha Detail

Zerodha Account Opening

Invest without brokerage fees in Equity Delivery and Direct Mutual Funds. Pay a flat Rs 20 per trade for Intra-day and F&O. Open an instant account with Zerodha and start trading today.

Zerodha is India's leading stockbroker. It is among the largest and most reputed brokers offering online flat fee discount brokerage services to invest in Equity, Currency, Commodity, IPO, Futures & Options, Bonds, Govt. Securities, and Direct Mutual Funds. Zerodha charges Rs 0 brokerage for equity delivery trades and direct mutual funds. For intraday and Futures, it charges flat Rs 20 or 0.03% (whichever is lower) per trade. Further, for Options trades, it charges Flat Rs. 20 per executed orde... Know more about Zerodha

Complaint against Zerodha Broker

Zerodha brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Zerodha customers. The Zerodha complaints report analyzes the Zerodha online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Zerodha broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Zerodha complaint no. report also provides Zerodha’s number of active clients. This shows the growth of the broker year on year.

Zerodha Complaints

Exchange Financial Year Total Complaints Active Clients
NSE 2024-25 84 7,884,365
BSE 2023-24 217 5,749,732
NSE 2023-24 567 7,392,836
BSE 2022-23 127 4,362,520
NSE 2022-23 446 6,392,902
BSE 2021-22 46 3,316,769
NSE 2021-22 543 6,277,434
BSE 2020-21 19 452,471
NSE 2020-21 868 3,602,074
BSE 2019-20 25 451,299
NSE 2019-20 432 1,414,376
BSE 2018-19 24 234,716
NSE 2018-19 265 887,267
BSE 2017-18 28 259,642
NSE 2017-18 339 540,905
BSE 2016-17 10 30,690
NSE 2016-17 99 165,586
BSE 2015-16 3 5,377
NSE 2015-16 25 61,970
NSE 2014-15 17 30,379
NSE 2013-14 8 17,523
NSE 2012-13 7 7,996
NSE 2011-12 4 1,163

Zerodha complaint at NSE

2024-252023-242022-23
Active Clients788436573928366392902
Complaints84567446
Resolved through the exchange21545389
Non actionable12122
Advised / Opted for arbitration000
Pending for redressal with exchange62035
No. of arbitration filed by clients044
Decided by arbitrators in favour of the clients032
Decided by the arbitrators010
Pending for redressal with arbitrators012

Zerodha complaint at BSE

2023-242022-232021-22
Active Clients574973243625203316769
Complaints21712746
Resolved through the exchange20011146
Non actionable10163
Advised / Opted for arbitration011
Pending for redressal with exchange9160
No. of arbitration filed by clients100
Decided by arbitrators in favour of the clients100
Decided by the arbitrators100
Pending for redressal with arbitrators000

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

Zerodha Special Offer

Free stock trading and mutual funds

  • Free account opening for all people.
  • Brokerage-free share delivery trades and flat Rs 20 per trade for Intraday & F&O +
  • Brokerage-free Direct Mutual Fund investment + +
  • Trade with the best trading platform in India.

This is a limited time offer. Open an instant Zerodha account online and start trading today.

Frequently Asked Questions

  1. 1. Is Zerodha good for intraday trading?

    Yes, Zerodha is good for intraday trading on 2 counts. First, the brokerage rates are low which allows you to reach break-even fast. Second, the trading software is advanced which makes for fast trading.

     

     

  2. 2. What are the charges for Kite online trading software?

    There are no charges for Kite trading software. It is available for free to its customers.

    Zerodha account opening is free and a Demat AMC of Rs 300 per year. Once the account gets opened, you can start trading through Zerodha Kite by paying applicable brokerage charges and other fees and taxes.

    Zerodha also charges a monthly fee for using its API.

     

     

  3. 3. Is Zerodha good for beginners?

    Zerodha is an online stock broker designed for people who can trade by themselves with no help from the broker. This makes it difficult for beginners who require hand-holding in initial days. Reaching out to Zerodha customer services could be a challenging task.

    Zerodha also doesn't offer relationship managers, research & advisory services. Beginners need assistance in picking stocks as well as for placing buy/sell orders where an RM can be valuable.

    Zerodha has online education apps, discussion forums and support portal. This helps beginners in learning the stock market as well as the trading tools.

     

     

  4. 4. Is Zerodha safe?

    Incorporated on 15 August 2010, Zerodha is among the most trusted stockbrokers in India for many reasons, including open and transparent business practices, clear founders' vision, no major violations reported so far, continued investment in technology and zero debt company from day 1.

    Zerodha is a genuine and trusted stockbroker. Zerodha Kite provides data safety, and the app doesn't share user data with other companies or organisations.

    Reasons why it is safe to trade with Zerodha are listed below:

    1. Zerodha has a transparent revenue model.
    2. Zerodha offers free equity investments and charges a fee of ₹20 per trade or 0.03% of the transaction value (whichever is lower) for intraday and F&O trades.
    3. Zerodha provides various trading platforms, such as:
      • Kite App- The flagship trading and investment platform of Zerodha. It is used by more than 50 lakh traders and investors who place more than 2 crore orders every day. Zerodha Kite offers data security and the app doesn't share user data with any other company or organisation.
      • Kite Web Platform- Kite Web Platform is the browser-based version of Zerodha Kite, allowing users to trade and invest directly from their web browsers.
      • Console- Console provided by Zerodha, is an online back-office platform that grants clients access to various account-related information, reports, statements, and analytics. It is a comprehensive tool for managing and monitoring trading and investment activities effectively.
    4. Zerodha's uniform risk management policy doesn't grant any customers special privileges.
    5. Zero debt and zero external borrowings.
    6. The company is not at risk of credit, as less than 5% of its capital is on loan.
    7. Zerodha has been the only broker offering cryptographic TOTP 2FA support for a while
    8. The clients-to-complaints ratio is the lowest in the industry.
    9. The entire business is regularly audited by NSE, BSE, NSDL, CSDL and SEBI.
    10. Zerodha's Nudges are real-time alerts on Kite that warn the user of risks associated with the trade before execution. These warnings are displayed in the order window.

    Read more at Is Zerodha Safe?

     

     


124 Comments

124. Sudhir Ranadive   I Like It. |Report Abuse|  Link|June 28, 2024 11:16:44 AMReply
Useless treding v1 n v2 perfect is chartiq do modification chartiq I do not like treding view v1 n v2 pl undo the chartiq pl
123. Rajni sharma   I Like It. |Report Abuse|  Link|June 12, 2024 12:18:24 PMReply
Chart is not open properly.
122. Maninder   I Like It. |Report Abuse|  Link|February 9, 2024 12:54:28 PMReply
I've bought shares at price of 520 but to my surprise next day my average price was showing 535 in Zerodha, I created a ticket and provided them my tradebook to prove that my trade price was 520, they agreed and told they will make backend adjustment in average price.
Point is because I've noticed and given proof they agreed to correct my average price, for last 3 years I never noticed if my buying price is reflecting correctly in zerodha kite app.
These guys are crooks and making money by stealing silently.
I will shift now to some other platform, Can't keep on monitoring my every trade.
121. Subhash Surve   I Like It. |Report Abuse|  Link|February 3, 2024 7:41:58 AMReply
I had specifically asked for joint demat account and sent relevant papers to them. But inspite of that, the account was found to be single holder. I tried to complain but nobody is responding.
120. Anuj   I Like It. |Report Abuse|  Link|January 23, 2024 5:28:33 PMReply
Zerodha customer support is extremely poor. I have been facing issues with zerodha for 4 months now. My issue is not resolved yet. They reply to an email in 3 to 4 working days. Even after repeated calls they do not escalate my issue to senior staff. The support staff is highly ignorant to my request. They call me in evening after 6pm even if I request them to call in certain hours of time. I would never recommend zerodha. You may find yourself in middle of sea with zerodha. My equities are stuck with zerodha. They do not approve my request to transfer equities to other broker.
119. MEGHA GUPTA   I Like It. |Report Abuse|  Link|September 12, 2023 12:25:25 PMReply
Don,t open account with zerodha. Cheap quality services and very slow. If you have a problem, they don't solve your problem in short time. No body is available to hear your problem immediately. It takes one week or even may take months. They have also beginner elementary type staffs.

Better to select other quality broking agent.
118. Noel Bijoy   I Like It. |Report Abuse|  Link|February 3, 2023 10:23:51 PMReply
I had 2 separate instances on 2 different trading sessions where fraudulent orders were placed while I was doing intraday trading in futures on 1st and 3rd feb respectively leading me to have open positions I did not know about causing significant losses just after I had taken all steps to limit and offset my losses. These orders were placed by the system even acter I confirmed that I had no open positions left and I had not made any GTT orders as well. There was no way that my account was hacked as I have google authenticator and have not shared my password with any outside party. I had contacted zerodha support on two different occassions and they said that they could trace these trades to my ID but I am sure that there was no way I had made the order (if thats the case I will need proof of that as well). I have read up online that these issues are faced by many other people as well while using the zerodha platform and I intend to escalate this matter if it is not amicably resolved. If you are saying that the trades were made from my end and there is no system malfunction then I will require proof of the same. Else I am escalating the issue as it is fraud and malacious intent to get people into a loop of desperate gambling to get the money back leading to emotional and financial distress, all because of systems malfunction or fraud from Zerodha. I expect a reply and resolution to this matter soon.
117. Rani Gopalakrishnan   I Like It. |Report Abuse|  Link|June 30, 2021 4:56:54 PMReply
I am loosing fund fund many times from zeroda account.contacted through mail.no response from their side.but still it is continuing.today also there is difference of 50000rs.i am planning to go further legal steps.
116. pradeep   I Like It. |Report Abuse|  Link|September 25, 2020 2:02:54 PMReply
I am trying to activate commodities segment for many months now. They don't help in this regard at all. After many months finally one person on call helped me update the KYC. Then my commodities segment was shown as active. But still i couldn't place trades and i get error message as client not registered. I tried calling call center, but nobody picks up for hours together. ZERODHA has become a useless broker. I finally did this with ICICIDirect, They did this in 24 hrs as promised.
115. Amit Gautam   I Like It. |Report Abuse|  Link|November 17, 2022 8:49:44 PMReply
Very poor service of zarodha . I am following of zarodha to last month .my payment is already debit to my account.but still my account not active ....I am not preferred to any other person using of zarodha account ...
114. mc abert   I Like It. |Report Abuse|  Link|November 14, 2022 5:34:25 PMReply
AM HAPPY I WAS ABLE TO GET MY REFUND
113. Raghuvir prasad gupta   I Like It. |Report Abuse|  Link|March 25, 2021 7:32:37 AMReply
I have transfer 2lacs on19.03.2021 but not refunding nor credit my account not reliable person
113.1. Amit Bhupendra Nirmal   I Like It. |Report Abuse|  Link|March 26, 2021 5:54:35 PM
They are crooks... they squared off my position 4 hours before expiry and now not replying to my complaint.


Can anyone tell me to whom i can complaint about them ? Like some other regulating body.


Really unprofessional and not recommendable at all...


STAY AWAY FROM ZERODHA.... BETTER CHOSE S9ME OTHER BROKER.
113.2. Lithu Sethu   I Like It. |Report Abuse|  Link|February 13, 2022 9:14:06 PM
Dear Amit Bhupendra Nirmal

If your position is options buying and it is supposed to be under the ITM option, then you need to square off your position. otherwise, you should be eligible to buy equal qty of cash by physical delivery (Google the physical delivery of ITM option).

In such case, you don't have enough amount in your T Account, then zerodha helps you by square off your ITM position by themselves. Otherwise, a huge penalty will be imposed to you by NSE as per Sebi physical settlement rule.

If the above case is not applicable to you, then pls ignore my statement.
112. Rahul   I Like It. |Report Abuse|  Link|September 5, 2022 12:49:52 AMReply
Cheater broker..!!! They always take trades against you, it can be noticed if you're doing intraday trading with them. They are aggressively manipulating the prices and make sure you lose maximum money in trades. They are just bucket shop brokers running a business model with only intention to cheat and loot their clients. How they can take things for granted and just blame it on technical glitches all the time...?? People are paying real money to take trades and their careless attitude only proves, they have some other vested interests, rather than helping their clients.

They are already having enough complaints with the SEBI. I don't know how they are even operating this scam business. SEBI should put a raid on their premises and put a heavy fine on them and permanently ban them.
111. RajPNair   I Like It. |Report Abuse|  Link|January 8, 2022 9:52:22 AMReply
Zerodha is not reporting my short term losses even after selling all holding (1080 numbers bought from May 2021 to dec 2021 and sold on dec 2021) of a company at above 1 lakh loss. Another stock similar situation for above 33k loss.

It has been escalated to developers for more than 16 days and have understood that they have even not read my detailed explanations which happened over several days.
Anybody faced any simular problem with either zerodha or any other broker?. Tax season is just 2 months away. Since that is not shown in short term loss, i would have to pay unnecessary tax.

Do we have any other options to get the report from cdsl?
110. ramesh   I Like It. |Report Abuse|  Link|August 17, 2021 2:52:38 PMReply
I have experienced that Zerodha does the manipulation in price (up and down price) for individual traders. I also cross-check about the future of usdinr, the price at each moment was different as showing on tradeview.com
109. Vandana shingala   I Like It. |Report Abuse|  Link|July 27, 2021 7:51:20 PMReply
I regret to say that very very poor service and no satisfactory answer for any of the queries. They are taking too much time to resolve the issue. They had taken more than one month to switch account from dormant to activate.After a period of one month still they are not able to reactivate the account. It seems zerodha is technically handicapped. I request to you please don't Trade with the Zerodha.
108. Nithya   I Like It. |Report Abuse|  Link|July 7, 2021 6:32:04 PMReply
It's 4th time I'm facing this issue, whenever I tried to exit my position, it executes a new position, I didn't any GTT or stop loss but when I exit the position with sell or it executes that order into sell order. I lost a lot of money in that, when I call them there is not proper response from them. They screw up people for their brokerage. Highly atrocious, they don't have proper trading system
107. Anagha   I Like It. |Report Abuse|  Link|February 3, 2021 9:34:59 AMReply
They are not discount broker, they are cheap brokers with no business and professional ethics. Investors should think ten times before opening account with Zerodha. SEBI should ban Zerodha and not tolerate their nonsense any longer.
107.1. Priti   I Like It. |Report Abuse|  Link|February 22, 2021 10:52:31 AM
where you do trades
106. NIKHIL GUPTA   I Like It. |Report Abuse|  Link|February 3, 2021 11:12:07 AMReply
WHAT ARE THE CHARGES FOR KITE ONLINE TRADING SOFTWARE
105. Abdulrahim   I Like It. |Report Abuse|  Link|September 3, 2019 10:57:09 AMReply
Hi Team,
Can anyone please help me how to lodge complaint against zerodha in SEBI
Thank you
105.1. NIKHIL GUPTA   I Like It. |Report Abuse|  Link|February 2, 2021 1:49:15 PM
try sebi scores website