IIFL Securities Customer Reviews, Complaints and Feedback (Page 5)

I don't like the brokerage charges. They said that minimum charges will be taken but their isn't.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Average
Research Capabilities - Average
Customer Service - Average
Overall Experience - Below Average

Very bad service

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

totally useless brokerage, no response from RM( sonali ), No information about shares, worst

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Above Average
Customer Service - Very Poor
Overall Experience - Very Poor

They charge high brokerage.they do not guide for profit.they do not give correct transaction messages.their cooperation is nil for bigginers.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Customer service very poor brokrage charegs very high campare to other

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Currency Futures charges not called for. It should not be charged.

Ratings:

Brokerage - Average
Account Maintenance Fees - Very Poor
Website Usability - Below Average
Customer Service - Average
Overall Experience - Very Poor

IIFL is Thief, Looter, thug.... DO NOT OPEN AN ACCOUNT WITH IIFL.

This broker has lots of hidden charges and keeps on looting you using different methods.
I had an account here and even if I did not had any transaction, my account kept on debiting for various charges, when I tried to clarify it from broker, I never got good response.
IIFL agents dont know how to speak with customer. They will not show any respect to you.
Please don't open account here or you will be in loss for lifetime.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor

Bogus brokerage firm.I am shifting to zerodha.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

very very high charges.I have determined to shift into zerodha.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Below Average
Overall Experience - Very Poor

THESE PEOPLE ARE FRAUD, THEY HAVE SOLD ALL MY SHARES WITHOUT INFORMING ME AND WHEN I CHECKED THE LEDGER SHEET THERE WERE HIDDEN CHARGES ALSO. I HAVE FILED A COMPLAINT TO SEBI FOR THE SAME. PLEASE SAVE YOURSELF FROM GETTING LOOT FROM THESE PEOPLE, WORST AND FARUDY TRADING PLATFORM EVER.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Poor Customer support. They charge Rs. 100/Min + GST, if we talk to relationship manager.
That was hidden at the time of account opening. They only meant for their brokerage charges.

each relationshiip manager has his theory of his/her own.lack of company rules and changes

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Above Average
Customer Service - Very Poor
Overall Experience - Below Average

Not supportive for customers . They only meant for their brokerage charges. Very bad condition. It is not good for new customers who are not experienced like me

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Initially while opening the demat/trading account they offer "10 times margin" and the brokerage charge "0.05% on the total value traded" . but later when we actually start with the account the Margin and brokerage charges varies a lot based on the stocks which is totally disappointing. they don't even provide 5 times margin and charge higher brokerages and if we query for the same they start stating the conditions (which was hidden while opening account). they says "for this particular stock margin is not available / for this particular stock we charge brokerage based on qty not on the total value traded.
instance 1: regarding margin...when I queried them "why I am not able to place the trade, they says "for this particular stock margin is lesser or margin is not available". and when I ask "How do we get to know how much margin is available for which stock" they ask us to refer some list which is disgusting because everyone of us knows its very annoying to do it in rush time of placing trades.
Instance 2: Regarding Brokerage: they charged me 20 times higher brokerage compared to other brokerages houses, when I queried for the same they says "brokerage is charged based on the units for this particular stock" which is not correct (because when opening the account they told brokerage is charged based on total value traded).
Overall either in case of profit or loss the amount we pay as brokerage is multiple times higher than the other brokers.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

I was told Account opening will be free and charge will be refunded into bank account. But after I paid the fee they say the cashback can only be used within three months in the form of brokerage

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

very bad experience

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

brokerage very high minimum rs. 25/- per executed order. a lot of hidden charges for example documentation fee, contact note fee etc. high AMC. useless customer service

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor

I gave all the documents, but due to IIFL employees mistake, i lost Rs.2000, worst service by chennai t.nagar branch employees .I lost trading/investment interest. They not even replied to my e-mail. there is no proper response. They haven't reimbursed my loss. Not even cared my email.

1. when contacted for investment purpose about few months before in Dec, their staff named Rahul(rahul.karandikar@iifl.com/+91-8169247973) called me and spoke to me about various offers if I put this much amount, that much amount etc. knowing already the cases of such frauds and fake promises, I asked him to drop a mail in written format first so that I can have proof. like I assumed the fraudness, he didnt send any mail as I asked him. after few days, I tried to give a call back to his office number and it was not reaching. after few days, he again called me and first I enquired about why his number is not reachable and why he didnt send the mail as asked. he was giving all excuses as he doesnt have access to mail, he cannot send mail, his number wont take incoming calls etc. by this we can easily understand he is fraud.

2. I left the above case for few months. again he called me in may and speaking again with all soft words with all offers. again I asked him to put in written format. he didnt do again. irritated by this, I dropped a mail to his id which he shared during first time just to prove that he is not fraud. but I got a mail with failure message as his mail is disabled. with which, we can easily understand IIFL is fraud.

3. not tolerating this nonsense after wasting so much my time on this twice, I dropped a mail to all their other concerned teams(cs@indiainfoline.com, reach@indiainfoline.com, catdesk@iifl.in) which communicated with me before that Rahul person called. as you see the attached screenshot of the mail, there is no response from them also. this clearly states that the entire IIFL is fraud and they must be appointing frauds like Rahul to suck money out of us illegally.

DONT MAKE ANY INVESTMENTS WITH INDIA INFO LINE(IIFL) OR ITS PEOPLE. THEY ARE FRAUDS.

Ratings:

Brokerage - Average
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Very Poor
Overall Experience - Very Poor

You will get charged for AMC even if you open life time free account.
Not happy.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Average
Customer Service - Above Average
Overall Experience - Below Average