ICICIdirect Customer Reviews, Complaints and Feedback (Page 2)

AVERAGE

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Average
Website Usability - Average
Research Capabilities - Average
Customer Service - Average
Overall Experience - Average

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Tata Consultancy Services Buyback 2023 Issue Timetable
Last Date to buy shares      November 24, 2023
Record Date      November 25, 2023
Offer Opens On      December 1, 2023
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As the last day to Buy shares was Nov 24, So i can not apply for TCS buyback ? Please clarify.

Good IPO

Esaf small finance Bank ipo is good

ICICIDIRECT has a good platform, friendly and understandable navigation and research tabs for Equity ( I only deal in Equity trading with ICICI since 2005)
the sad part is their charges for NRI customers are very high, also the AMC charges are over the roof.
Customer service is just horrible as the agents do not understand how to resolve issues, nor their relationship manager will contacts you back even if you request help.



Ratings:

Brokerage - Average
Account Maintenance Fees - Very Poor
Website Usability - Above Average
Research Capabilities - Above Average
Customer Service - Below Average
Overall Experience - Below Average

Please suggest
I have 500 share of Jupiter Wagons at rs.370/- each and have 500 shares of iti @320/-

Good

Ratings:

Brokerage - Above Average
Account Maintenance Fees - Average
Website Usability - Above Average
Research Capabilities - Above Average
Customer Service - Above Average
Overall Experience - Above Average

Suggest a 3 Stocks for Trading purpose...

One of the worst service oriented Organization. Even after 21 days and dozens of EMAILs and CALLS, even marked to the CEO/CFO on the escalation matrix, they continue to ignore you. No amount of sarcasms or insults help in resolving the problems as the officers are incompetent to say the least. Basic Queries that can be resolved by simply staring at the computer screens and parroting out answers take as much as 21 days and yet are unresolved.

Very very high premium. Heavy loss making company. But demands high premium

new shear wach mi

They have the worst customer service I have ever come across with a financial services company plus they are not complying to regulatory norms like NRI not requiring linking of PAN/Aadhar. They blocked my account on June 30th 2023 for fresh positions and even after umpteemth calling no one picks up the customer service phone. When you e-mail them they give a reply very late and they deliberatily do not reply to your request and divert the question and try to dilute the problem.
My account was blocked due to gross negligence by ICICI direct for 3 trading days due to which I lost money.
You try thier customer service phone , it gets diverted to ICICI Bank and there is not even an option for ICICI direct in the IVR.
Never ever open an account with them otherwise you will regret. Its so frustrating when you have something important to resolve and thier phone just keeps ringing. If you leave a call back number , no one calls back. Further now they are asking me to directly talk to NDSL to get the NRI Aadhar linkage otherwise they will deduct 23% tax on any sell activity. I opened an account with ICICI Direct and had never spoken to NDSL even once , now ICICI direct because of its gross negligence is diverting the blame. And as you can guess no one ever picks up the phone on NSDL .

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Below Average
Research Capabilities - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor

This is one of the worst bank service .They will deduct the amount for MTF more than mentioned and if we complain to them they say its system fault.
If we convert them to delivery the stocks wont even get credited even after 5 days as they say T
+2 days officially. They answer sorry except to close the request.
Also we cant sell keeping the limit price . They say it is system problem. we will look into it, we have to sell it for Market price only. One of the worst service.
They are not even ready to tell how to close the account.
This is my service request number. SR904322114 with customer executive name Kasturi. Worst service from this icici bank.

Please do not open an account on ICICI Direct. Worst company. They only know how to sell and have no service ethics. Be it in real world of via their customer service - call centre. I am suffering from last 3 months. My account conversion process from NRI to Resident is still not completed. Applied on 16th July. Call centre is worst. Not sure, if the culture in ICICI is just to sell ?

icici direct is waste

While they claim free brokerage. They keep on charging brokerage. While they claim lower charge, they charge more cash margin. Hence lower charges are of no use. Their APP and platform are the worst. Customer service is pathetic. Lots of restriction in option trading due to low liquidity. How can liquidity improve if the trades are restriced. Opend my account and closed with in three months. ICICI does not bother. Complaints are not addressed properly.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

All other things are good except brokerage and charges

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Below Average
Website Usability - Above Average
Research Capabilities - Excellent
Customer Service - Excellent
Overall Experience - Average

Prime Plan 4999/-
penny stocks borkerage rate on icici direct

Changed from resident to NRI account from ICICI direct. However, they have taken more than one month to get this changed. Its surprisingly that it takes more than a month to get this done. Worst services encountered.

Ratings:

Brokerage - Below Average
Account Maintenance Fees - Below Average
Website Usability - Average
Research Capabilities - Average
Customer Service - Very Poor
Overall Experience - Very Poor

Very poor customer care( high handedness), no ledger statement, high charges,

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Average
Research Capabilities - Below Average
Customer Service - Very Poor
Overall Experience - Very Poor

Yes customer service not working