TradeSmart Customer Reviews, Complaints and Feedback (Page 4)

Customer Support .. excellent.Mr. Karan was patient, polite and well presentable in explaining the software as per my query. So was Priyanka yesterday.
Thanks

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent

One of the worst trading application in the word " Sine by Trade Smart Online. Get'' Stopped for 5-19 muntes during critical market hours. Yesterday that is 23-03 it stopped for 45 mintes before market closing and there intraday squre off timing at 3:10 who will bear our loss. Who will bear our loss. It''s not the first time nor it is the last time such issues hai daily been reported to the team but they r not able to find any solution. Even during the software down time there r no call andtrade charges which is waive off. Year 2016-2017 worst disastrous app of the world " Sine by trade smart online" Improve your software Guy''s do that without our mistake we don''t require to make a loss or reduce our profit

Hello Ram,
We agree that in critical marker hours there should not be any issues. We are working on something where in issue would be resolved internally and should not affect the end users. We appreciate your cooperation in this regard.

is it not possiable to open new a/c through online

Yes, kindly follow the procedure given in the link for online account opening. As of now you are required to take the form print out and have to courier the same to our address. Just for your info, we are working on complete online account opening process.
https://tradesmartonline.in/open-an-account/

on MCX plan: unlimited trade is Rs.999 plan available in other company, but in tradesmart Rs.3999 is huge...why do offer like this

Hi Sandeep,
We understand your concern. In case your trading volume is not so high then you go with other brokerage plans too where in brokerage is charged when the trade in placed. Kindly refer the link for more details on brokerage plans.
https://tradesmartonline.in/pricing/

Can I open Demat ND Trading account with you of minor?

Hi Mayur,
You can open Demat account in the name of minor and you can be a guardian. Trading account will be in your name and not minor. You can buy shares and keep the stocks in the minor''s demat account. Please fill in your details in the link. You will get connected to one of our executive for more information on minor account.
https://tradesmartonline.in/

Hi , I am a client of tradesmart online. They have a great call and chat support system . But have a highly horrible back office system. Transferred an amount of rs. 4000 at 7:30 am in the morning today and as per the schedule of neft the amount was credited to the vnsfin account at 10:30 am which takes hardly 5- 10 minutes for the update but as there highly horrible back office which was down for the last 2 days the limit was not updated on time. How is it possible that such things happen during market''s hours when every second is valuable. The executive on call and chat tired everything which was possible in their hand but the so called updating system down for day''s needs to be changed. It hardly takes 5-10 minute to update . but since there so called backoffice down for the past two trading sessions the limit was updated with a delay of more than 2 hrs from the time of market opening. Hope fully Guy''s you work on your system . our because of your system failure client like us need to bear.

Hello Saurav,
We understand you concern and truly value your business. Due to some technical issue, our back office system was down. Hence, could not give limits on time. This issue was resolved. We are also working on some interesting stuff to smoothen your payin process. Hope you should not face the same again.

Nest aur now me kya difference hai ? Aur online chat website pe jake kaise hoga Maine bahut koja par mujhe chat with option nai mila

Hello Rahul,
You may find the difference of NOW and NEST from below link.
http://help.tradesmartonline.in/difference-between-now-and-nest/

Kindly visit our website www.tradesmartonline.in, you will find "Chat with us" option at bottom right corner of the site. Chat option is available from 9am-5.30pm on week days and 10.30am to 3.00pm on Saturdays.

Dear TSO,

Customer care team is not good, many times i''ve faced issues they didn''t responded properly, sometimes i got very rude executive & the main important thing instead of resolving my queries they were throwing my calls here and there, nearly 3-4 person handled calls but they responded properly, once i got reply that people working there are not much experienced. Literally i got fed up & hang the call.

There is latency in Mobile Trading software latency is of nearly 5+ sec
Web link does not automatically refreshes, i''ve to continue press refresh tab to make it clear.

Pathetic customer service......!!

Dear TSO Team,

Instead of saying SORRY if you work with team & upgrade software, mobile tool & web link that will be much beneficiary.

Thanks
Ved Prakash Tiwari

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Below Average

Hello Ved Tiwari,

Firstly, we are sorry to hear that you faced such issues with us and felt this way. We request you to share your client details and screenshot of latency in Mobile Trading application at support@vnsfin.com so that we can check and investigate further. Currently, there is no auto-refresh feature available in Web based portal. Moreover, we are coming up with new mobile application and web based trading terminal very soon.

We hope you will accept our sincere apologies for the inconvenience caused to you. We try our best to improve our service to your satisfaction. We look forward to serving you more efficiently in the future.

Zerodha has provide bracket/cover order facility in his mobile trading software named ''zerodha kite''. Why are you not provide this facility? and why r u said that exchange not permitted to avail this facility? If zerodha provide this u can also provide. and if u do this, ur clients much satisfied like ur good service. To become famous in clients not only good service is required but good usability of software is also required.

Hello Vipul
We appreciate your feedback to help us offer better services to our users.

We are also in touch with the Exchanges with a request to allowing the same. However, unfortunately they have not yet permitted bracket orders on mobile phone.

We''d also encourage you to call up NSE and check with them the same. You can reach them at 1800 22 0051.

Once again, thanks for your support and feedback.

And one more thing. Very soon we will be launching our new mobile app with many exciting features.

Any update on the commodity application send to you?

Hello Sukanya Chebrolu,
We will check your account opening status and update you on the same.

Thank you. Account is open now

i am very new in this trade i want to earn from intraday trading will you help me and what are your role with regard to fresh intraday trader like me.

Hello Comet Star Kyndiah,
Kindly follow the link to learn basics of trading and share market:
http://www.nseindia.com/NP/nse_paathshaala.htm

You may also refer our video tutorials or user guides on how to trade.
http://tradesmartonline.in/user-guides/

what is the margin for opshion trade for short sell EXMP- I SHORT SELL 8500 STRIK 80 RS BUY 70 SAME DAY OR EXPRY WHAT MARGIN I HAVE MAINTEN IN MY AC IN YOUR COMPANY

Hello Ankush Gupta,
Let us take the example of Nifty options 8500 strike price. For short sell, 1 lot of Nifty options, you would require Rs. 50000 to carry forward your short position. For intraday, margin required is 17000. You can also trade through cover order or bracket order just by paying a margin of Rs.10000
Intraday Exposure: http://help.tradesmartonline.in/how-much-exposure-limit-will-i-get-in-different-segments/
Cover order: http://blog.tradesmartonline.in/cover-orders-explained/
bracket order: http://blog.tradesmartonline.in/bracket-orders-and-trailing-stop-loss-explained/

Good service

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent

Hello Raju Jogdand,
We really appreciate hearing about your experience. Assuring you the best of our service!

Zerodha''s exorbitant Stamp Duty really sucks the small traders.Otherwise Zerodha and Trade Smart are almost at par in services. But IF it is not a publicity stunt and Trade Smart really introduces much awaited SPIN software, it will outperform. But so far Trade Smart has proven a lier as many release Dates were given for Spin, but failed

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Below Average
Website Usability - Excellent
Customer Service - Excellent
Overall Experience - Excellent

Hello Anil,
We understand your concern and happy to know our clients are eager to Spin launch. Since, it had some features need to be changed, we were working on those areas. We want to give a better version and are almost at the final stage of launching it. Also, glad to know you liked our service. Assuring you the best of our service!

sree
i have taken delivary of shares .. how do i find what shares my profit in nest web browser

Chat started
sree

Abhilash joined the chat

Abhilash
Hello,Good Morning!
Thanks for visiting Trade Smart Online.
This is Abhilash here. I would be happy to assist you.
sree
i have taken delivary of shares .. how do i find what shares my profit ykav75 in nest web browser

punj lyod


Abhilash
You need to go to Trade>>Market Watch>> Position>>Holdings.

You have PUNJ LLOYD LIMITED 150Qty.
sree
its not showing buying price

and profit


Abhilash
It would showing you closing price.

You need to check the backoffice for the Buy Price of the stocks.

The Buy price of PUNJ LLOYD LIMITED 150Qty at Rs.20.21
sree
i want to see the running profit based on market price..


Abhilash
At present there is No option on which you would be getting the Live profit and loss of your account.

You need to calculate manually.
sree
in box also its not showing profit


Abhilash
As the box backoffice get''s update late evening. The detail which you would be getting currently is the last day closing price.

Just to confirm are we still connected?
sree
yes


Abhilash
Anything else that I can do for you?

Since this connection has been idle for some time. I''ll be ending the chat session. However, we''ll be around and in case you have any further queries please feel free to message us.

Thank you for contacting Trade Smart Online.
Abhilash left the chat
Rate This Chat
sree
where whould i checked

where should i check my actual profit and loss

Abhilash joined the chat

Abhilash
Hello,Good Morning!
Thanks for visiting Trade Smart Online.
This is Abhilash here. I would be happy to assist you.

You need to calculate manually. With the buy price and the current market price which is going in market.
sree
then what are you there for... if i have to use calculator..


Abhilash
Your buy price is Rs.20.21 and Current market price is 20.50.
sree
if i have portfolio of 100 stocks i have to calculate for each and every stock..


Abhilash
You have a Profit of Rs.43.50 at the current market price.


sree
Arent you ashamed to say this, to calculate profit manually...

Hello Sree,
We understand your concern and apologize for the inconvenience caused to you. It seems you are asking real time P&L of stocks that are available in your holdings. You would be getting the portfolio value as per previous day''''s closing balance.

very low brokerage & low yearly maintenance fee
good customer service


Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Above Average
Customer Service - Excellent
Overall Experience - Excellent

Hi Yogesh,
Glad to know you likes our service. Our business is driven by your satisfaction. Thank you for your feedback.

Have to improve trading software
Overall is good.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Average
Website Usability - Average
Customer Service - Above Average
Overall Experience - Above Average

Hello Ashish,
Thank you for taking time to share your reviews. We will soon be launching a new trading software. Hope this will help you.

1> if possible please provide bracket order in mobile app
2> please provide charting system as par with zerodha or trade tiger , it would be great help .
3> can u provide apf & woodies indicator in charting?
Thanks in advance

Hello P Sudha,
1. As per Exchange norms, Bracket orders are not permitted to trade through mobile application.
2. We are working on the best alternative to provide you a very good charting tools. Hope to get this facility soon.
3. Hope you may get these indicators in new software.

Does trade smart online offer 10times margin in intraday and 4times in delivery

Hello Aditya,
We provide upto 8-10 times intraday exposure in equity cash that varies from stocks to stocks. Please refer scrip wise intraday exposure list.
http://help.tradesmartonline.in/how-much-exposure-limit-will-i-get-in-different-segments/

We are working on a product where you get upto 4 times delivery exposure. We will be launching this product soon.

thanks for ur reply
how much time maximum can take for new charting softwares // please clarify?
can it is at par with tradetiger
we want some indicators like supertrend, apf, woodies can u people provide them ?

HAI GUYS,
EVERY THING IS GOOD BUT THE PROBLEN WITH THEM IS THEY DON''T HAVE TOLL FREE NO. AND THE CALLS FOR TRADING IN INTRADAY IS NOT GOING PROPERLY. ALWAYS REPLYING "ALL LINES ARE BUSY PLS WAIT FOR OUR NEXT CUSTOMEER CALL. FROM WHICH WE GET LOSS BECATHE TARGET MAY ACHIEVE IN BETWEEN WITH THE LOSS OF YOUR MOBILE COST WORTH 20-30RUPEES. THEY ARE NOT EVEN CALLING BACK. ALWAYS QUARING NAME ,EMAIL ID, DOB ETC.

Hello Raghu,
We understand your concern. As a discount broking firm, we support online trading business module and want our clients to trade from themselves by referring our rich knowledge base. http://help.tradesmartonline.in/. In case of toll free number we might receive calls for small query. This would hinder in placing orders on Call-N-Trade. To help you to resolve your queries we have online chat support available on our website.

In case you find our number is busy, you may reach us on another number 022-61208000 or direct dealing number 022-42878003.