Feedback Message Board

Hi , I am a client of tradesmart online. They have a great call and chat support system . But have a highly horrible back office system. Transferred an amount of rs. 4000 at 7:30 am in the morning today and as per the schedule of neft the amount was credited to the vnsfin account at 10:30 am which takes hardly 5- 10 minutes for the update but as there highly horrible back office which was down for the last 2 days the limit was not updated on time. How is it possible that such things happen during market''s hours when every second is valuable. The executive on call and chat tired everything which was possible in their hand but the so called updating system down for day''s needs to be changed. It hardly takes 5-10 minute to update . but since there so called backoffice down for the past two trading sessions the limit was updated with a delay of more than 2 hrs from the time of market opening. Hope fully Guy''s you work on your system . our because of your system failure client like us need to bear.

Hello Saurav,
We understand you concern and truly value your business. Due to some technical issue, our back office system was down. Hence, could not give limits on time. This issue was resolved. We are also working on some interesting stuff to smoothen your payin process. Hope you should not face the same again.