Feedback Message Board

Dear TSO,

Customer care team is not good, many times i''ve faced issues they didn''t responded properly, sometimes i got very rude executive & the main important thing instead of resolving my queries they were throwing my calls here and there, nearly 3-4 person handled calls but they responded properly, once i got reply that people working there are not much experienced. Literally i got fed up & hang the call.

There is latency in Mobile Trading software latency is of nearly 5+ sec
Web link does not automatically refreshes, i''ve to continue press refresh tab to make it clear.

Pathetic customer service......!!

Dear TSO Team,

Instead of saying SORRY if you work with team & upgrade software, mobile tool & web link that will be much beneficiary.

Thanks
Ved Prakash Tiwari

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Above Average
Website Usability - Very Poor
Customer Service - Very Poor
Overall Experience - Below Average

Hello Ved Tiwari,

Firstly, we are sorry to hear that you faced such issues with us and felt this way. We request you to share your client details and screenshot of latency in Mobile Trading application at support@vnsfin.com so that we can check and investigate further. Currently, there is no auto-refresh feature available in Web based portal. Moreover, we are coming up with new mobile application and web based trading terminal very soon.

We hope you will accept our sincere apologies for the inconvenience caused to you. We try our best to improve our service to your satisfaction. We look forward to serving you more efficiently in the future.