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Groww Complaints

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Groww is a Bangalore based broker offering online flat fee discount brokerage services to invest in Equity, IPO, and Direct Mutual Funds. Groww is the brand name for Nextbillion Technology Private Limited who is a SEBI registered stockbroker and a member of NSE and BSE. Established in 2016, Groww initially started as a direct mutual fund investment platform. In the mid-2020s, Groww expanded its product offering to include Equity trading. The company also offers Digital gold, US Stocks, and Fixe... Know more about Groww

Complaint against Groww Broker

Groww brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Groww customers. The Groww complaints report analyzes the Groww online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Groww broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Groww complaint no. report also provides Groww’s number of active clients. This shows the growth of the broker year on year.

Groww Complaints

Exchange Financial Year Total Complaints Active Clients
NSE 2024-25 91 9,931,232
BSE 2023-24 153 5,822,666
NSE 2023-24 834 9,931,232
BSE 2022-23 291 2,015,347
NSE 2022-23 272 5,373,705
BSE 2021-22 44 894,812
NSE 2021-22 144 3,847,955
BSE 2020-21 2 2,650
NSE 2020-21 32 780,570
BSE 2019-20 1 2,650

Groww complaint at NSE

Active Clients993123299312325373705
Resolved through the exchange32814228
Non actionable02013
Advised / Opted for arbitration000
Pending for redressal with exchange58031
No. of arbitration filed by clients03
Decided by arbitrators in favour of the clients03
Decided by the arbitrators01
Pending for redressal with arbitrators000

Groww complaint at BSE

Active Clients58226662015347894812
Resolved through the exchange13726344
Non actionable11295
Advised / Opted for arbitration010
Pending for redressal with exchange5280
No. of arbitration filed by clients000
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000


  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

Zerodha (India's Best & No. 1 Broker)

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  • Brokerage-free Direct Mutual Fund.
  • Pay ₹20 per trade for Intraday & F&O.
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Frequently Asked Questions

  1. 1. How is Groww Demat account?

    Groww offers free Demat account opening with zero account maintenance charges. They charge flat Rs 20 per trade brokerage for Equity Delivery and F&O. The mutual fund investment is offered free of commission.

    Groww offers the Demat Account and other related depository services through CDSL. The Demat account allows you to invest in equities, IPOs, ETFs, and FDs.

    Key Features of Groww Demat account are:

    • Free account opening.
    • Zero annual maintenance charges (AMC).
    • Flat Rs 20 per trade brokerage.
    • Free IPO and Mutual Fund investment.
    • Offer direct mutual funds.
    • Completely online and paperless account opening process.
    • Easy selling of stocks using Groww TPIN.
    • Safe and Secure mobile app and trading website.


  2. 2. How to open Groww Demat account?

    Groww Demat account opening is a free of charge, online and paperless process. The account opening with Groww requires you to provide your PAN card details and Aadhar card/Passport/Driving License as identity and address proof.

    Steps to open a Demat account with Groww

    1. Download the Groww app or log in through the web.
    2. Provide personal details.
    3. Provide bank details.
    4. Submit KYC details.
    5. E-sign the account opening form (AOF).

    The account gets activated within a few hours after the documents get verified.

    If your mobile number is not linked to your Aadhar card, you will have to click on ''My mobile is not linked to my Aadhaar card' at the E-sign stage. The broker will send you the AOF on your registered email ID. You will have to send the filled and signed form to the address mentioned in the AOF for verification.


  3. 3. How to fill Groww Demat account closure form?

    Groww Demat account closure form needs to be filled and signed manually to initiate the account closure.

    Steps to fill the Groww account closure form:

    1. Fill in the Date.
    2. Tick BO in the Closure Initiated By section.
    3. Tick Demat in Closure for tab.
    4. Provide your Groww Client ID.
    5. Input Name and Address of the account holder.
    6. Provide the reason for requesting account closure.
    7. Mention the DP ID and Client ID of the beneficiary account to transfer the securities in the Demat account. (Not required in case of no stock in the Demat account)
    8. Sign the form. (By all account holders)
    9. Send the form to Groww's correspondence address.

    The Acknowledgement receipt section should be left blank for the DP to fill in.

    You receive an email confirmation from CDSL (depository) and Groww once the account is closed. Contact customer service if you do not get the confirmation in 3 working days.



21. Shiv Ram Singh   I Like It. |Report Abuse|  Link|June 12, 2024 9:52:01 AMReply
I have changed my mobile phone with a new one, but the SIM is same old one which is my RMN with Groww. I have installed the Groww App on new mobile. When I register on the new mobile phone and enter the old SIM number, it says that this number is already linked to a Groww account, pl enter another number. My query is that why should I enter another number when I have been using this RMN. Moreover, even if I enter another mobile number, then won't it take me as a fresh customer and it may not show my previous investment details.
I have Emailed this issue a number of times on Also tried calling up on customer care number but they hardly pick up the phone. I have not got any reply so far. As a result I am not able to operate my Groww account nor I can make out as to what is happening to my investments.
Pl help resolve the problem.
20. Sunil   I Like It. |Report Abuse|  Link|April 27, 2024 9:47:30 PMReply
Toll Free: ⓿❻❷⓿⓿-❼❼⓿-❼❽⓿ Online complain, 24/7) ,06200-770780 ( Groww complaint customer service /credit card/ report Transaction),1800-258-6161 (Report .Toll Free: ⓿❻❷⓿⓿-❼❼⓿-❼❽⓿ Online complain, 24/7) ,06200-770780 ( Groww complaint customer service /credit card/ report Transaction),1800-258-6161 (Report .Toll Free: ⓿❻❷⓿⓿-❼❼⓿-❼❽⓿ Online complain, 24/7) ,06200-770780 ( Groww complaint customer service /credit card/ report Transaction),1800-258-6161 (Report .
19. Ajay   I Like It. |Report Abuse|  Link|September 8, 2023 1:55:31 AMReply
My f&o trades executed but my trade is 5 but my brokerge deduction is 395 rs what the hell going on I want to clearing my doubt
19.1. RATAN DUTTA   I Like It. |Report Abuse|  Link|November 27, 2023 2:39:03 PM
check ur options brok. per lot & taxes are same to any broker. Important is brok per lot terms & conditions.

any query send mail with ur contact no.
18. Chandra Sekhar   I Like It. |Report Abuse|  Link|August 21, 2023 3:56:12 PMReply
Groww Loan Last EMI Payment Fraud:

I have taken loan of 2 Lakh with EMI option for 12 months with Auto Debit option.
Last EMI was not deducted from Bank even after sufficient funds. I have got a message that Due to some issue, Auto Debit and didnot work and to avoid CIBIL score impact, make the payment through link. I made the payment and loan got closed. Next day EMI Amount debited from my Bank Account.

From hear headache started.
I raised a ticket and mail to Groww support.
Got a response after some days that Extra EMI amount will be adjusted in next EMI, but there is no next EMI, as it was last EMI and loan got closed.
Which means who ever closed the ticket, didnt even check, but just posted regular answer.

I opened another ticket and explaining whole situation.
I also called on support number, waited for more than 30 minutes to connect. Same response all the time is that "we are sorry for inconvenience, our team is working. We cannot tell you when you will get the refund, but our team is working"

Its been more than 20 days, but no refund yet.

I think, this is Fraud to either do not refund at all, (or) after multiple complaints refund will happed and they do it with large number of people to get the interest for the period of days they hold in their bank Account.

I suggest , if Auto debit fails (with sufficient balance in your account) - do not make payment through their links. Instead call them and say that it is not your mistake.

Do not take loans from Groww as there will be some headache.
17. Tinku Sharma   I Like It. |Report Abuse|  Link|February 20, 2023 6:23:01 AMReply
Yesterday Toll Free: O986 15O 8416 (Online complain, 24/7) ,O78-11916218 (Groww helpline number /credit card/information Transaction),1800-258-6161 (Report credit card...
17.1. Jasveers singh   I Like It. |Report Abuse|  Link|July 15, 2023 3:30:33 PM
Apke ye no band hai
16. Rasmita sahoo   I Like It. |Report Abuse|  Link|January 8, 2023 11:08:42 AMReply
Groww app is disgusting. I want to pay my emi but there is a problem again and again to payment. I have raised 5 times issue but no one solve my issue. That is not my fault but I have to pay extra charges for this. And till now my problem not solved. Very Bad service.
15. B Anand RAO   I Like It. |Report Abuse|  Link|November 1, 2022 8:58:28 PMReply
I have paid Rs.50000.00 on 28/07/2022 for investment in MUTUAL FUND ,DSP MF for which amount paid,not allotted MF units neither Refunded amount despite several reminders for Refund of my hard earned money.
14. Bhavin   I Like It. |Report Abuse|  Link|May 29, 2022 10:12:05 AMReply
Yeh bahot hii carept he. Or time pr call nahi uthate . Or jankari bhi nhi dete .kuchh bhi
13. Bhavin   I Like It. |Report Abuse|  Link|May 29, 2022 10:11:16 AMReply
Yeh bahot hii carept he. Or time pr call nahi uthate . Or jankari bhi nhi dete .kuchh bhi
12. Deepak Bane   I Like It. |Report Abuse|  Link|May 9, 2022 10:21:32 AMReply
HI. Since last two months my Grow balance is automatically deducted from my bank ac as a Quarterly settlement....please help me and refund my balance asap.
11. Gds   I Like It. |Report Abuse|  Link|January 21, 2022 9:32:54 PMReply
I faced a technical issue from groww options are unable to sell due to technical error on groww app. I had lost around Rs 7500 due to the lagging of groww app...
10. Abhishek pal   I Like It. |Report Abuse|  Link|January 17, 2022 10:42:36 AMReply
My mail I'd change krna h modification form bheja hu but abhi tk clear nhi hua help me mera Paise withdrawal krna h jarurat h Bangalore office me bhej hu
9. Shivam Pandya   I Like It. |Report Abuse|  Link|January 13, 2022 10:58:35 AMReply
My 5000 money debited from my bank account but no add my groww account
Why ?
Where you give my refund?
8. Dr.Ganesh   I Like It. |Report Abuse|  Link|January 13, 2022 8:51:47 AMReply
App not opening most of the time . Crashes often
7. Chetan Verma   I Like It. |Report Abuse|  Link|December 27, 2021 9:15:54 AMReply
Order not execute due to app not working properly
My order Bank Nifty 30 december 21 -34300 PE -25 lot buying price 254 today I I limit an 400 but order not execute due to app problem
Bank Nifty 30 december 21 -34100 PE -25 limit at 300 but order not execute due to application problem
7.1. Aditya Kumar   I Like It. |Report Abuse|  Link|December 27, 2021 3:44:09 PM
Same bro I have 100qty of 16750 put , initially I was in profit but groww didn't let me close my position and my profit turned into loss
6. Pandurang Kalyan Khudanpur   I Like It. |Report Abuse|  Link|December 26, 2021 6:24:34 PMReply
I opened demat account in Groww after confirming all the facilities including physical shares certificates dematerilization. Now since last 8 months I am corresponding with Groww for dematerializing of my physical share certificates. But I am told that due to covid situation the facility is discontinued.
I am in dilema.

Groww should not have lied to me while account opening. How other brokers like Zerodha etc. are able to provide dematerilzation service?
5. Abhirami AP   I Like It. |Report Abuse|  Link|December 2, 2021 7:25:23 PMReply
Invested Rs 5000 through groww app in tata digital fund and redeemed after some weeks. In the process I submitted to add my sbi bank account to groww also to remove my federal bank account attached to groww initially.. They keep on rejecting my sbi bank details each time i submit it. They keep on asking he to reupload the same bank details again and again. So my money is stuck in Groww wallet. I am unable to withdraw it.
4. Vivek Kumar Singh   I Like It. |Report Abuse|  Link|September 23, 2021 7:19:11 AMReply
मेरा ईमेल आईडी चेंज करने के लिए मैं ऑफलाइन फॉर्म भर के 24 अगस्त 2021 को कोरियर किया था लेकिन अभी तक मेरा खाता एक्टिवेट नहीं किया गया है कृपया इसको चालू करने की कृपा करें एमडीडीए कोरियर नंबर Mdd520791
3. Kushal Arya   I Like It. |Report Abuse|  Link|August 6, 2021 12:12:26 PMReply
They missed to write First Name in KYC.
I asked them to resolve this, but due to low skilled customer support and long response times; they have not helped me yet.
It turned out to be nightmare for me to use Groww platform. They are the worst.
2. Bikash ch chakraborty   I Like It. |Report Abuse|  Link|June 11, 2021 4:28:48 PMReply
Tata steel bsl 365 sold and 265 snatched not yet been returned on 11 jun 2021