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I opened demat account in Groww after confirming all the facilities including physical shares certificates dematerilization. Now since last 8 months I am corresponding with Groww for dematerializing of my physical share certificates. But I am told that due to covid situation the facility is discontinued.
I am in dilema.

Groww should not have lied to me while account opening. How other brokers like Zerodha etc. are able to provide dematerilzation service?