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Yes Securities Consumer Complaints

Yes Securities Detail

Incorporated in 2013, YES Securities (YSL) is a wholly-owned subsidiary of YES Bank Limited. YSL is a full-service stockbroker registered with SEBI and is a member of NSE and BSE. The company offers broking services in Equity, Derivatives and Currency derivatives. In addition, it also provides other financial services like Mutual Funds and IPO. YSL offers a 3-in-1 account wherein a bank savings account, a demat account and an investment account is opened at once and linked to each other. This h... Know more about Yes Securities

Complaint against Yes Securities Broker

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Yes Securities brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Yes Securities customers. The Yes Securities consumer complaints report analyzes the Yes Securities online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Yes Securities broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Yes Securities complaint no. report also provides Yes Securities’s number of active clients. This shows the growth of the broker year on year.

Yes Securities Consumer Complaints

Exchange Financial Year Number of Clients   ? Total Complaints  ?
NSE 2019-20 12,904 14
BSE 2018-19 2,638 1
NSE 2018-19 10,928 9
BSE 2017-18 4,129 2
NSE 2017-18 10,817 3
BSE 2016-17 2,793 1
NSE 2016-17 9,634 9
NSE 2015-16 4,302 2

Yes Securities complaint at NSE

2019-202018-192017-18
Defaulter Yes/NoNoNoNo
No. of clients at the beginning of the year
No. of active clients129041092810817
No. of complaints received *1493
Resolved through the exchange1483
Non actionable **000
Advised / Opted for arbitration000
Pending for redressal with exchange010
No. of arbitration filed by clients1
Decided by arbitrators in favour of the clients1
Decided by the arbitrators0
Pending for redressal with arbitrators0
% of No. of complaints as against No. of active clients0.10.080.02
% of complaints resolved as against complaints received10088.88100

Yes Securities complaint at BSE

2018-192017-182016-17
Defaulter Yes/NoNoNoNo
No. of clients at the beginning of the year789077161451113
No. of active clients263841292793
No. of complaints received *121
Resolved through the exchange130
Non actionable **000
Advised / Opted for arbitration010
Pending for redressal with exchange001
No. of arbitration filed by clients010
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000
% of No. of complaints as against No. of active clients0.040.050.04
% of complaints resolved as against complaints received1001500

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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4 Comments

manu khanna
4. manu khanna  Feb 10, 2020 21:15 I Like It. | I Don't Like It. | Report Abuse Reply
yes securities representative frauds my father of 30 LAKH, he opens the demat account with portfolio management services which is charging 2% of the portfolio and my father had no idea about it until I found out 6 months later. Now they want to charge another 3% of portfolio to close the account.

What can I do … any suggestions?
Mithunprabhu
3. Mithunprabhu  Apr 28, 2019 23:18 I Like It. | I Don't Like It. | Report Abuse Reply

I'm forced to write this mail to customer service id after I have rec'd no response from any of those ID's which were provided to me at the time of opening my PIS account with yes securities .

Before I opened this account, I was bombarded with so many emails and phone calls that I had to literally beg you to spare me time. and now that the account was opened almost a year back , feels like you have forgotten that I even have any account with you guys.

No wonder , as per the latest quarterly results which was announced just yesterday showed that 85% of your branches are under loss. What more can anyone expect with such service.

Now coming to my long pending issue , this demat account has been already a year old . Ever since the account was opened , the stock picking by PIA team can be clearly seen in my present portfolio showing over -1,20,000 RS loss. Leaving this apart, my core issue has been the dividends not getting directly credited into my account. At times when the Indian post is at its best service , I receive few dividend DDs which I have to come ordinate with my RM at yes bank to credit them into my account.

I have no track of dividends what so ever so far. Neither has anyone from advisory team replied to any of the mails.

Only option ahead for me is to end this relationship with yes bank and learn from my mistakes which I would definitely be doing it pretty soon. Nothing good has come of it so far for me, rather look for a new beginning somewhere else.
Sanjivan
2. Sanjivan  Oct 17, 2017 21:26 I Like It. | I Don't Like It. | Report Abuse Reply
Yes security is worst when it comes to resolving customers query or any issue related to demat account. If you call on their customers service number , the executive will forward your call to concerned executive who is handling demat services,but often your call will be kept on wait and even after 15 minutes wait you will not get through. Even if you send them an email they are not even bothered to reply.
Really unprofessional attitude and will suggest not opt for Yes security .
Yagna
1. Yagna  Sep 5, 2017 10:21 I Like It. | I Don't Like It. | Report Abuse Reply
I had sent an email to customer.service@yessecuritiesltd.in. I did not receive any response for 2 weeks and then I dropped a reminder email. When even this did not get any response, I called their number. Each representative would forward the call to another one when they knew it was a complaint and I was kept on wait for eternity.
Finally, i got hold of a Mumbai number wherein the person told me that I will receive a call form the person (Kushal) against whom the complaint was registered and that this person would resolve my issue. Absolutely unbelievable!
Great Job, Yes Bank and a Wonderful System that you must be proud of Mr. Rana Kapoor.

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