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Paytm Money Complaints

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Incorporated in 2017, Paytm Money Limited (commonly known as Paytm Money) is a Bengaluru based discount brokering firm. Paytm Money is a wholly-owned subsidiary of India's largest and leading digital goods and mobile platform, One97 Communications Ltd that also owns the Paytm brand. Paytm is an RBI-approved Indian e-commerce payment system. Paytm Money is a SEBI registered stockbroker and an Investment Advisor. The company has a depository participant membership of CDSL and is also a member of ... Know more about Paytm Money

Complaint against Paytm Money Broker

Paytm Money brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Paytm Money customers. The Paytm Money complaints report analyzes the Paytm Money online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Paytm Money broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Paytm Money complaint no. report also provides Paytm Money’s number of active clients. This shows the growth of the broker year on year.

Paytm Money Complaints

Exchange Financial Year Total Complaints Active Clients
NSE 2024-25 32 797,157
BSE 2023-24 78 346,480
NSE 2023-24 188 797,157
BSE 2022-23 47 240,904
NSE 2022-23 238 646,387
BSE 2021-22 18 103,182
NSE 2021-22 74 404,376
NSE 2020-21 6 85,827

Paytm Money complaint at NSE

2024-252023-242022-23
Active Clients797157797157646387
Complaints32188238
Resolved through the exchange15176214
Non actionable01221
Advised / Opted for arbitration000
Pending for redressal with exchange1703
No. of arbitration filed by clients0
Decided by arbitrators in favour of the clients0
Decided by the arbitrators0
Pending for redressal with arbitrators00

Paytm Money complaint at BSE

2023-242022-232021-22
Active Clients346480240904103182
Complaints784718
Resolved through the exchange734318
Non actionable464
Advised / Opted for arbitration000
Pending for redressal with exchange140
No. of arbitration filed by clients000
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000

Note:

  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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  • Pay flat ₹20 per executed order for Delivery, Intraday & F&O.

This is a limited-time offer. Open Instant Paytm Account online and start trading today.

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8 Comments

8. Sunil shah   I Like It. |Report Abuse|  Link|May 20, 2024 8:11:27 PMReply
To complain to Paytm, you can follow these steps:

1. Contact Paytm Customer Care:0939-0072-307 The first step is to reach out to Paytm's customer care team. You can do this by calling their helpline number 0120-4456-456. Be prepared with all the relevant details regarding your complaint, such as transaction ID, date, and any other supporting information.

2. Email Paytm: If you prefer written communication, you can send an email to Paytm's customer support team. Their email address is care@paytm.com. Clearly explain your complaint in the email, providing all necessary details.

3. Use Paytm's App or Website: Paytm also offers a complaint feature within their app and website. Log in to your Paytm account and navigate to the "Help & Support" section. Look for the option to register a complaint or contact customer support. Fill in the required details and describe your complaint concisely.

4. Social Media: Another option is to voice your complaint on Paytm's social media channels like Twitter or Facebook. Many companies are responsive on social media platforms, and publicly addressing your issue may expedite the resolution process.

5. File a Complaint with the Grievance Redressal Officer: If your complaint is not resolved through the above channels, you can escalate it further by reaching out to Paytm's Grievance Redressal Officer. You can find their contact details on Paytm's official website or ask the customer care team for assistance.

Remember to remain calm and polite while discussing your complaint. Clearly explain the issue, provide all necessary details, and keep any supporting documentation ready.
7. Sunil shah   I Like It. |Report Abuse|  Link|May 13, 2024 8:19:59 PMReply
To file a complaint against Paytm, you can follow these steps:

1. Customer Support:0620-0770-780 Start by contacting Paytm's customer support. You can reach out to them through their website, mobile app, or customer care helpline. Explain your complaint clearly and provide any relevant details such as transaction IDs, dates, and amounts.

2. Escalation: If you are not satisfied with the response from the customer support team or if your complaint remains unresolved, you can escalate the matter. Paytm typically has an escalation process in place, where you can request to speak with a supervisor or a higher-level representative. Ask for their contact information or request a call back.

3. Written Complaint: If the escalation process does not yield satisfactory results, consider drafting a written complaint. Clearly state your issue, include all relevant details, and mention the steps you have taken so far to resolve the matter. Send the complaint to Paytm's official email address or postal address. Make sure to keep a copy of the complaint for your records.

4. Regulatory Authorities: Depending on the nature of your complaint, you might also consider reaching out to the regulatory authorities that oversee payment service providers or consumer protection agencies in your country. They may be able to provide guidance or intervene on your behalf.

5. Social Media: Social media platforms can sometimes be effective channels to voice your concerns. Post your complaint on Paytm's official social media accounts, such as Twitter or Facebook, and tag them in your posts. Companies often monitor their social media channels and may respond promptly to address public complaints.

6. Consumer Forums: If all else fails, you can explore legal options by filing a complaint with a consumer forum or small claims court, depending on the jurisdiction and the nature of your complaint. Consult with a legal professional to understand the appropriate course of action in your specific circumstances.

Remember to remain calm, provide clear and concise information, and maintain a record of all communication and relevant documents related to your complaint.
6. priyanka jain   I Like It. |Report Abuse|  Link|January 3, 2024 4:43:21 PMReply
Paytm money is worst app as compared to other DPs app. there is not direct contact number to communicate with the customer care executive. it is taking too much time to revert back and resolve the issue. i wish my account will re activate soon so that i can change my DP.
5. Milind C   I Like It. |Report Abuse|  Link|July 12, 2023 10:51:50 AMReply
Cannot open account without downloading the app. No serious trader trades from mobile. They just don't allow to open an account using the desktop/laptop and OTP, you have to compulsorily download the app.
I tried from my laptop and then downloaded the app, but by that time my reference was hijacked by someone internally. And mobile numbers once used cannot be used again. So I am not proceeding with opening an account here.
4. Rahit kumar   I Like It. |Report Abuse|  Link|June 20, 2022 11:00:50 AMReply
(Paytm Customer Care Number 93.82.66.84.58) refund Monday Available Call Now 93.82.66.84.58) (Paytm Customer Care Number 93.82.66.84.58) refund Monday Available Call Now 93.82.66.84.58)
3. Nisha Garg   I Like It. |Report Abuse|  Link|February 2, 2022 4:23:31 PMReply
PAYTM MONEY is worst broker . It do not offer online facilty to participate in Buyback/OFS. Customer support is also not satisfactory as all . Summarly advise mot to open accunt with paytm money.
2. pankajsehoriya   I Like It. |Report Abuse|  Link|March 18, 2021 1:16:51 PMReply
Paytm Money is SEBI Registered Investment Adviser (INA100009859) that allows customers to invest in mutual funds. PayTM Money allows you to buy and sell mutual funds SIP at any time, whenever you want. PayTM Money App is available for Android and iOS supported smartphones. The customer support for PayTM Money App, SIP Mutual Fund Investment is available 24×7. The user of Paytm Money SIP Mutual Funds can contact directly to customer support service via toll-free number, email, submit online complaint (ticket).
2.1. Rajesh Kumar   I Like It. |Report Abuse|  Link|January 9, 2022 8:33:11 PM
Paytm customer care executive number 9064-786-587 in India refund amount coming....?..
1. Sanjeev Raju   I Like It. |Report Abuse|  Link|February 24, 2021 4:53:11 AMReply
Dear sir,
At last 8 yrs I m in trading 3 times I have changed my trading apps due to personal job changing issue But compared to other apps paytm is worst lazy ppl there is no customer call person for proper replay for last two days back I have traded after all cutting amount like 2964.3 but paytm app shown 2944.33 and today I have one share 2344 but paytm app still pending status due to app i have gone three times loss .i don't expect paytm can do such things