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Kotak Securities Consumer Complaints

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Kotak Securities Ltd, a subsidiary of Kotak Mahindra Bank was founded in 1994. They offers stock broking services and distributes financial products in India. They have 1209 branches, franchisees and satellite offices offers services to 11.95 Lakh customers. They corporate members with the Bombay Stock Exchange and the National Stock Exchange. They are also a depository participant with National Securities Depository Limited (NSDL) and Central Depository Services Limited (CDSL). Kotak securitie... Know more about Kotak Securities

Complaint against Kotak Securities Broker

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Kotak Securities brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Kotak Securities customers. The Kotak Securities consumer complaints report analyzes the Kotak Securities online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Kotak Securities broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Kotak Securities complaint no. report also provides Kotak Securities’s number of active clients. This shows the growth of the broker year on year.

Kotak Securities Consumer Complaints

Exchange Financial Year Number of Clients   Know more Total Complaints  Know more
NSE 2019-20 433,599 8
BSE 2018-19 97,102 21
NSE 2018-19 435,201 178
BSE 2017-18 167,450 35
NSE 2017-18 368,638 200
BSE 2016-17 111,297 22
NSE 2016-17 273,895 123
BSE 2015-16 104,710 32
NSE 2015-16 246,945 140
BSE 2014-15 71,018 24
NSE 2014-15 268,459 151
BSE 2013-14 789,341 38
NSE 2013-14 223,280 188
BSE 2012-13 712,313 46
NSE 2012-13 674,160 197
BSE 2011-12 625,312 85
NSE 2011-12 617,855 163

Kotak Securities complaint at NSE

Defaulter Yes/NoNoNoNo
No. of clients at the beginning of the year
No. of active clients433599435201368638
No. of complaints received *8178200
Resolved through the exchange3171199
Non actionable **000
Advised / Opted for arbitration001
Pending for redressal with exchange570
No. of arbitration filed by clients158
Decided by arbitrators in favour of the clients017
Decided by the arbitrators003
Pending for redressal with arbitrators141
% of No. of complaints as against No. of active clients00.040.05
% of complaints resolved as against complaints received37.596.06100

Kotak Securities complaint at BSE

Defaulter Yes/NoNoNoNo
No. of clients at the beginning of the year157594313213271153321
No. of active clients97102167450111297
No. of complaints received *213522
Resolved through the exchange203718
Non actionable **000
Advised / Opted for arbitration051
Pending for redressal with exchange113
No. of arbitration filed by clients111
Decided by arbitrators in favour of the clients101
Decided by the arbitrators000
Pending for redressal with arbitrators000
% of No. of complaints as against No. of active clients0.020.020.02
% of complaints resolved as against complaints received95.24105.7186.36


  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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5. Baiju Mehta  May 18, 2019 16:53 Reply
Be careful from your relationship manager. Check with two stage security from their department. Never trust for TIPS on Share market. Do not allow them to invest your money on your behalf. Kotak has no grievance cell or department. They are very liberal in fraud case. They are very soft towards culprit. Take care about your money.
4. A Peter  May 16, 2019 14:07 Reply
My faith in Kotak Securities is getting eroded due to some of my experiences. I want to understand the security system in Kotak securities. How safe is our money, and what are the systems in place so that someone (insider) will not able to siphon off our money and investment? what are the checks? Are they foolproof?

This is not for public consumption.

If any responsible person in the company can explain to me by phone or email it would be useful
3. Rajan Mehrotra  Jan 10, 2019 07:51 Reply
I forgot my password for login online to trading account. normally it should have been generated online. But Kotak Securities have in the name of providing better service have revamped the system and and now provided on hard copy mail which should take 4 to 5 days to reach you. That means one is blocked from operating the account for these many days. Additionally they have started a whatsapp chat to provide help to client. All useless fellows who do not have any discreation and also do not provide and escalation matrix to clients. Better to opt out from this and have an account safely with other trading platform. In all they are cheating their own clients.
2. Garima  Sep 7, 2018 23:02 Reply
Hello All,

I have an a/c in Kotak Bank & Kotak Securities, with the name Garima Baheti, but they are depreciating funds from my account, & kotak securities. Their salesman committed that it will be a "0" balance account and no charges will be deducted, but they deducted amount from my account, then I went to Kotak Bank, then they committed they will revert back the amount. But I haven't received till yet.

Then now they are asking to pay Kotak securities few charges, I really dont know what are the charges they are asking me to pay. I called them, they said I will they said Sms charges and several other charges. I have never availed these services. They are simply adding more and more accounts and charging extra cheese from all the accounts.

Please beware of them, and dont go for Kotak Bank account anymore.

Best Regards,
Garima Baheti
2.1. Nithin  Sep 15, 2018 16:15
My Acount also without permission taken 1176
Stil nt getting ma. Amount...
I wl waite... One day.... I wl so... U.... Who I am....
1. Jigar Pandya  Jun 15, 2018 18:42 Reply
Beare Kotak securities KOTAK FIT account is not free they are cheating and became worst, I have opened KOTAK FIT account and suddenly one day they charged me INR 5900 brokerage .

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