Kotak Securities Complaints

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Kotak Securities Ltd, a subsidiary of Kotak Mahindra Bank was founded in 1994. They offers stock broking services and distributes financial products in India. They have 1209 branches, franchisees and satellite offices offers services to 11.95 Lakh customers. They corporate members with the Bombay Stock Exchange and the National Stock Exchange. They are also a depository participant with National Securities Depository Limited (NSDL) and Central Depository Services Limited (CDSL). Kotak securitie... Know more about Kotak Securities

Complaint against Kotak Securities Broker

Kotak Securities brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Kotak Securities customers. The Kotak Securities complaints report analyzes the Kotak Securities online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Kotak Securities broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Kotak Securities complaint no. report also provides Kotak Securities’s number of active clients. This shows the growth of the broker year on year.

Kotak Securities Complaints

Exchange Financial Year Total Complaints Active Clients
BSE 2021-22 18 119,703
NSE 2021-22 124 844,627
BSE 2020-21 5 141,971
NSE 2020-21 365 743,206
BSE 2019-20 21 141,565
NSE 2019-20 151 571,806
BSE 2018-19 21 97,102
NSE 2018-19 178 435,201
BSE 2017-18 35 167,450
NSE 2017-18 200 368,638
BSE 2016-17 22 111,297
NSE 2016-17 123 273,895
BSE 2015-16 32 104,710
NSE 2015-16 140 246,945
BSE 2014-15 24 71,018
NSE 2014-15 151 268,459
BSE 2013-14 38 789,341
NSE 2013-14 188 223,280
BSE 2012-13 46 712,313
NSE 2012-13 197 674,160
BSE 2011-12 85 625,312
NSE 2011-12 163 617,855

Kotak Securities complaint at NSE

Active Clients844627743206571806
Resolved through the exchange82295133
Non actionable17375
Advised / Opted for arbitration131
Pending for redressal with exchange243012
No. of arbitration filed by clients375
Decided by arbitrators in favour of the clients132
Decided by the arbitrators021
Pending for redressal with arbitrators243

Kotak Securities complaint at BSE

Active Clients119703141971141565
Resolved through the exchange12418
Non actionable101
Advised / Opted for arbitration002
Pending for redressal with exchange613
No. of arbitration filed by clients000
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000


  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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18. tajinder singh bhatia  Jun 15, 2021 16:01 I Like It. | Report Abuse Reply
i am existing customer of kotak securities. issues related to non credit of equity as well as MF is quite frequent with kotak securities. Everyone should be very vigilant while having a demat & trading account with this company. THIS COMPANY HAS INTENTION TO CHEAT ITS CLIENTS.
18.1. Amit  Sep 6, 2021 15:54 I Like It. | Report Abuse
17. Sudha  Sep 3, 2021 23:23 I Like It. | Report Abuse Reply
High brokerage and hidden charges. Without information sold shares from my holdings. I incurred heavy loss. No response from customer care. Worst service. When called they are telling sorry. Cheaters.

16. Sarvagya Bhatnagar  Jun 23, 2021 10:28 I Like It. | Report Abuse Reply
My demat account us deactivated, I wish to purchase new shares, and when login this massage displayed. Pl help in activation of account.
15. Hemangini  Jun 14, 2021 14:31 I Like It. | Report Abuse Reply
Kotak securities customer care level 1 and level 2 not replying proper to my mail as I want to change bank mandate but they are insisting hard copy documents in this pandemic situation. I have send all required documents by PDF file as e-documents but they are rigid. Since last 25 days I am sending repeated mail as I am not in position to submit hard copy in this pandemic situation and my all dividend will not credited in existing bank as it is merged with other bank
14. Kenil  May 15, 2020 20:27 I Like It. | Report Abuse Reply
DO NOT open your account with Kotak Securities.. I repeat DO NOT open your account.. They are a bunch of crooks who will deactivate trading in a particaular contract because you are going to make money in it.. and when you call them they will say a plain SORRY. I would advice people to open accounts in various other agencies outside.. Their RISK TEAM DOESNT understand the meaning of RISK
14.1. Thomas  May 10, 2021 08:15 I Like It. | Report Abuse
13. G Nagarjuna  Sep 18, 2020 21:38 I Like It. | Report Abuse Reply
I bought hindalco shares 4500 on 31.08.2020 at price nearly 185 including brokerage consolidating at 186 ,sold 100 at 194.50 ,100 at 195.40 on 02.09.2020 ,the stock moving upward and crossed 196.30 at that time I am in profit more than 43000 nearly .Due to good opening for next day..I kept remaining 4300 shares without day i.e on 03.09.2020 in early morning 6.30 am I login in my demat I shocked to see not even single hindalco share on my position to sell ..I shocked and get panic contacted to the kotak stock early morning..put stop loss at 196 as the shares not showingin my mobile app.he told ok..after that he checked in my account at 9.10 am..he told no shares due to technical problem..I will contact at head office..we will give information..I totally shocked why it happen..I keep on touch with agent due to fast downfall of hindalco shares on that 3.00 pm they given my shares. At that time the hindalco price nearly 191..due to panic I am not in a position to sell that day ..later I sold shares with only Rs 1000 gain in two days..keeping some and bought some shares in panic mind totally I sold shares with loss for amount Rs40000/-.eventhough I not raised complaint but later hcltech shares 1000 bought on 14.09.2020 and sold 200 shares on 17.09.2020 and remaining 800 kept without morning I.e 18.09.2020 I shocked to see only 600 shares there..same process contacted agent ..he told technical problem he raised complaint..he told at 1pm they will credit..but upto this time..the shares not credited..if share price going down who take this way you given protection,safety given to retail investor..who responsible for this kind of happenings..who will take responsibility for struggle at this time..pleas e give reasons ..I strongly advising this is not the way to give safety to investor.
13.1. Thomas  May 10, 2021 08:11 I Like It. | Report Abuse
12. Rupesh jain  Mar 15, 2021 14:32 I Like It. | Report Abuse Reply
Bina costumer se puche plans lga kr amonut dedect kr liya jb complain lkhao to khate he plan hta diya per amonut non refundable he looter he saale lootne accha trika he inka
11. Anujkumar  Feb 11, 2021 02:58 I Like It. | Report Abuse Reply
Ye aakde jhute he inke Twitter account pr dekho kitni bhashao me inko promote kiya jata he sharm aati he kisi bhi complaints ka jabab Nahi diya jata na koi solutions inke delar khte he ki sebi ko pesa jata he small investors ko lootne ka sabka hissa he loot me
10. Malkit singh mangat  Jul 24, 2020 06:27 I Like It. | Report Abuse Reply
im operating kotak security account frommlast one year. From last last month i started to check my astatements and found brokages charges are very, eventhough in traday they charging about 0.3 some times. From last month they promised me to charge intraday @ 0.002 but not happening so. There also many other discrepancies also. I looking to reportvthe matter to concern athourities, it will great if someone help me for reporting plat form.
9. S. S . BHATIA  Jun 18, 2020 11:08 I Like It. | Report Abuse Reply
8. ajay gupta  May 8, 2020 16:12 I Like It. | Report Abuse Reply
HI, please all be careful about KOTAK SECURITY, they r very sharp to make money from their client, i got charge brokerage from my account without any trade and when i called them they said its advance brokerage charges, they r stealing money from account wih high brokerage and u will not come to know unless u cross check all ur transaction, when i checked i found just for buying one trade in option they charged me 390 rupees, thats only one side, i complained to KOTAK trader, customer service, escalation team and no one reply, i sent email to branch manager and CEO as well but no reply, so they know how KOTAK making money and making big profit just by seating on chair,
PLEASE avoid opening account in KOTAK security.
7. Mainul Nisha  Mar 30, 2020 15:19 I Like It. | Report Abuse Reply
सर 25 मार्च को मैने मारुति सुजुकी का 10 शेयर बाय किया 25 मार्च को ही भूल से 15 शेयर सेल कर दिया सारे पैसे मेरे 30000 कट गए अभी तक रिफंड नहीं हुए कितना देर लगेगा रिफंड होने में सर बताने का कष्ट करें
6. Kulwinder kaur  Nov 8, 2019 15:57 I Like It. | Report Abuse Reply
Sir muja kotak security ka account khole hue 80 days ho gaya par abi tak password nahi mila customers care ko 50 bar call kar liya koi fayda nahi hua 60days ho gay 1200rupes be lay laya please ja to password send kar do nahi to mera balance refund kar do nahi to ma media air court ma kotak security par kase karna padga
5. A Peter  May 16, 2019 14:07 I Like It. | Report Abuse Reply
My faith in Kotak Securities is getting eroded due to some of my experiences. I want to understand the security system in Kotak securities. How safe is our money, and what are the systems in place so that someone (insider) will not able to siphon off our money and investment? what are the checks? Are they foolproof?

This is not for public consumption.

If any responsible person in the company can explain to me by phone or email it would be useful
5.1. Yashaswi Patil  Aug 14, 2019 15:24 I Like It. | Report Abuse
Kotak securities are providing bad services and I found and I did not check a few months and some of my Mutual funds are not in my account. They did not know about it and I think they just care about their trading fees and not secure about our account.
4. Baiju Mehta  May 18, 2019 16:53 I Like It. | Report Abuse Reply
Be careful from your relationship manager. Check with two stage security from their department. Never trust for TIPS on Share market. Do not allow them to invest your money on your behalf. Kotak has no grievance cell or department. They are very liberal in fraud case. They are very soft towards culprit. Take care about your money.
4.1. Bikram Kumar Jena  Jul 20, 2019 12:26 I Like It. | Report Abuse
very true. This company resorts to fraud practices
4.2. Nandini Mukerjee  Jul 20, 2019 20:57 I Like It. | Report Abuse
Very True. In my case Deputy Manager - Branch Sales Mr. Raut (AD-77, Salt Lake) explained to me that Margin trading is not very risky. He made me transfer my SBI shares to Kotak. Then the broker (Vikash) kept on buying shares in large quantities - at the top & sold them at the bottom. When margin calls came my SBI shares were systematically sold off. For one & half month I wanted the broker to close all the trades but he insisted on buying - saying this is how trading is done. Finally when he closed all the trades I had lost ₹1,70,000 approx. This happened at the Kolkata - Salt Lake branch office. And I have no idea where to go for help.
3. Rajan Mehrotra  Jan 10, 2019 07:51 I Like It. | Report Abuse Reply
I forgot my password for login online to trading account. normally it should have been generated online. But Kotak Securities have in the name of providing better service have revamped the system and and now provided on hard copy mail which should take 4 to 5 days to reach you. That means one is blocked from operating the account for these many days. Additionally they have started a whatsapp chat to provide help to client. All useless fellows who do not have any discreation and also do not provide and escalation matrix to clients. Better to opt out from this and have an account safely with other trading platform. In all they are cheating their own clients.
2. Garima  Sep 7, 2018 23:02 I Like It. | Report Abuse Reply
Hello All,

I have an a/c in Kotak Bank & Kotak Securities, with the name Garima Baheti, but they are depreciating funds from my account, & kotak securities. Their salesman committed that it will be a "0" balance account and no charges will be deducted, but they deducted amount from my account, then I went to Kotak Bank, then they committed they will revert back the amount. But I haven't received till yet.

Then now they are asking to pay Kotak securities few charges, I really dont know what are the charges they are asking me to pay. I called them, they said I will they said Sms charges and several other charges. I have never availed these services. They are simply adding more and more accounts and charging extra cheese from all the accounts.

Please beware of them, and dont go for Kotak Bank account anymore.

Best Regards,
Garima Baheti
2.1. Nithin  Sep 15, 2018 16:15 I Like It. | Report Abuse
My Acount also without permission taken 1176
Stil nt getting ma. Amount...
I wl waite... One day.... I wl so... U.... Who I am....
1. Jigar Pandya  Jun 15, 2018 18:42 I Like It. | Report Abuse Reply
Beare Kotak securities KOTAK FIT account is not free they are cheating and became worst, I have opened KOTAK FIT account and suddenly one day they charged me INR 5900 brokerage .