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Kotak Securities Complaints

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Incorporated in 1994, Kotak Securities Ltd is a full-service stock broker offering 3-in-1 account (Bank + Trading + Demat Account) to retail investors in India. It offers investment in equities, derivatives (equities, commodities, currency) and mutual funds. It also offers services like Research SMS, margin trading, depository services and third-party products like insurance. The company also provides direct access to the US markets. Kotak Securities is a subsidiary of Kotak Mahindra Bank, one ... Know more about Kotak Securities

Complaint against Kotak Securities Broker

Kotak Securities brokerage complaints report provide detail about the number of complaints received by the stock exchanges from the Kotak Securities customers. The Kotak Securities complaints report analyzes the Kotak Securities online complaint data provided by BSE and NSE. This report shows the health of the broker.

These complaints are serious grievances against Kotak Securities broker which the broker and customer failed to resolve. The customer then filed these legal complaints with the stock exchange.

The Kotak Securities complaint no. report also provides Kotak Securities’s number of active clients. This shows the growth of the broker year on year.

Kotak Securities Complaints

Exchange Financial Year Total Complaints Active Clients
NSE 2024-25 81 1,248,531
BSE 2023-24 54 435,352
NSE 2023-24 610 1,248,531
BSE 2022-23 25 243,331
NSE 2022-23 605 923,785
BSE 2021-22 36 210,315
NSE 2021-22 393 1,256,001
BSE 2020-21 5 141,971
NSE 2020-21 365 743,206
BSE 2019-20 21 141,565
NSE 2019-20 151 571,806
BSE 2018-19 21 97,102
NSE 2018-19 178 435,201
BSE 2017-18 35 167,450
NSE 2017-18 200 368,638
BSE 2016-17 22 111,297
NSE 2016-17 123 273,895
BSE 2015-16 32 104,710
NSE 2015-16 140 246,945
BSE 2014-15 24 71,018
NSE 2014-15 151 268,459
BSE 2013-14 38 789,341
NSE 2013-14 188 223,280
BSE 2012-13 46 712,313
NSE 2012-13 197 674,160
BSE 2011-12 85 625,312
NSE 2011-12 163 617,855

Kotak Securities complaint at NSE

Active Clients12485311248531923785
Resolved through the exchange21598549
Non actionable01223
Advised / Opted for arbitration013
Pending for redressal with exchange60030
No. of arbitration filed by clients1413
Decided by arbitrators in favour of the clients129
Decided by the arbitrators51
Pending for redressal with arbitrators024

Kotak Securities complaint at BSE

Active Clients435352243331210315
Resolved through the exchange462336
Non actionable693
Advised / Opted for arbitration020
Pending for redressal with exchange320
No. of arbitration filed by clients000
Decided by arbitrators in favour of the clients000
Decided by the arbitrators000
Pending for redressal with arbitrators000


  • * Including against its sub brokers, authorised persons, employees, etc.
  • ** Non actionable means the complaint that are incomplete / outside the scope of the Stock Exchange

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19. Annu   I Like It. |Report Abuse|  Link|October 26, 2023 1:48:39 PMReply
The systems of Kotak are really really faulty. You need to call at least 5-6 times and wait for 7 to 10 days, whenever you requesty Kotak to pledge the mutual fund units. I experienced the delays in 3 out of 4 times.
Really pathetic.
18. tajinder singh bhatia   I Like It. |Report Abuse|  Link|June 15, 2021 4:01:17 PMReply
i am existing customer of kotak securities. issues related to non credit of equity as well as MF is quite frequent with kotak securities. Everyone should be very vigilant while having a demat & trading account with this company. THIS COMPANY HAS INTENTION TO CHEAT ITS CLIENTS.
18.1. Amit   I Like It. |Report Abuse|  Link|September 6, 2021 3:54:28 PM
17. Sudha   I Like It. |Report Abuse|  Link|September 3, 2021 11:23:12 PMReply
High brokerage and hidden charges. Without information sold shares from my holdings. I incurred heavy loss. No response from customer care. Worst service. When called they are telling sorry. Cheaters.

16. Sarvagya Bhatnagar   I Like It. |Report Abuse|  Link|June 23, 2021 10:28:51 AMReply
My demat account us deactivated, I wish to purchase new shares, and when login this massage displayed. Pl help in activation of account.
15. Hemangini   I Like It. |Report Abuse|  Link|June 14, 2021 2:31:43 PMReply
Kotak securities customer care level 1 and level 2 not replying proper to my mail as I want to change bank mandate but they are insisting hard copy documents in this pandemic situation. I have send all required documents by PDF file as e-documents but they are rigid. Since last 25 days I am sending repeated mail as I am not in position to submit hard copy in this pandemic situation and my all dividend will not credited in existing bank as it is merged with other bank
14. Kenil   I Like It. |Report Abuse|  Link|May 15, 2020 8:27:43 PMReply
DO NOT open your account with Kotak Securities.. I repeat DO NOT open your account.. They are a bunch of crooks who will deactivate trading in a particaular contract because you are going to make money in it.. and when you call them they will say a plain SORRY. I would advice people to open accounts in various other agencies outside.. Their RISK TEAM DOESNT understand the meaning of RISK
14.1. Thomas   I Like It. |Report Abuse|  Link|May 10, 2021 8:15:48 AM
13. G Nagarjuna   I Like It. |Report Abuse|  Link|September 18, 2020 9:38:45 PMReply
I bought hindalco shares 4500 on 31.08.2020 at price nearly 185 including brokerage consolidating at 186 ,sold 100 at 194.50 ,100 at 195.40 on 02.09.2020 ,the stock moving upward and crossed 196.30 at that time I am in profit more than 43000 nearly .Due to good opening for next day..I kept remaining 4300 shares without day i.e on 03.09.2020 in early morning 6.30 am I login in my demat I shocked to see not even single hindalco share on my position to sell ..I shocked and get panic contacted to the kotak stock early morning..put stop loss at 196 as the shares not showingin my mobile app.he told ok..after that he checked in my account at 9.10 am..he told no shares due to technical problem..I will contact at head office..we will give information..I totally shocked why it happen..I keep on touch with agent due to fast downfall of hindalco shares on that 3.00 pm they given my shares. At that time the hindalco price nearly 191..due to panic I am not in a position to sell that day ..later I sold shares with only Rs 1000 gain in two days..keeping some and bought some shares in panic mind totally I sold shares with loss for amount Rs40000/-.eventhough I not raised complaint but later hcltech shares 1000 bought on 14.09.2020 and sold 200 shares on 17.09.2020 and remaining 800 kept without morning I.e 18.09.2020 I shocked to see only 600 shares there..same process contacted agent ..he told technical problem he raised complaint..he told at 1pm they will credit..but upto this time..the shares not credited..if share price going down who take this way you given protection,safety given to retail investor..who responsible for this kind of happenings..who will take responsibility for struggle at this time..pleas e give reasons ..I strongly advising this is not the way to give safety to investor.
13.1. Thomas   I Like It. |Report Abuse|  Link|May 10, 2021 8:11:53 AM
12. Rupesh jain   I Like It. |Report Abuse|  Link|March 15, 2021 2:32:18 PMReply
Bina costumer se puche plans lga kr amonut dedect kr liya jb complain lkhao to khate he plan hta diya per amonut non refundable he looter he saale lootne accha trika he inka
11. Anujkumar   I Like It. |Report Abuse|  Link|February 11, 2021 2:58:11 AMReply
Ye aakde jhute he inke Twitter account pr dekho kitni bhashao me inko promote kiya jata he sharm aati he kisi bhi complaints ka jabab Nahi diya jata na koi solutions inke delar khte he ki sebi ko pesa jata he small investors ko lootne ka sabka hissa he loot me
10. Malkit singh mangat   I Like It. |Report Abuse|  Link|July 24, 2020 6:27:44 AMReply
im operating kotak security account frommlast one year. From last last month i started to check my astatements and found brokages charges are very, eventhough in traday they charging about 0.3 some times. From last month they promised me to charge intraday @ 0.002 but not happening so. There also many other discrepancies also. I looking to reportvthe matter to concern athourities, it will great if someone help me for reporting plat form.
9. S. S . BHATIA   I Like It. |Report Abuse|  Link|June 18, 2020 11:08:47 AMReply
8. ajay gupta   I Like It. |Report Abuse|  Link|May 8, 2020 4:12:25 PMReply
HI, please all be careful about KOTAK SECURITY, they r very sharp to make money from their client, i got charge brokerage from my account without any trade and when i called them they said its advance brokerage charges, they r stealing money from account wih high brokerage and u will not come to know unless u cross check all ur transaction, when i checked i found just for buying one trade in option they charged me 390 rupees, thats only one side, i complained to KOTAK trader, customer service, escalation team and no one reply, i sent email to branch manager and CEO as well but no reply, so they know how KOTAK making money and making big profit just by seating on chair,
PLEASE avoid opening account in KOTAK security.
7. Mainul Nisha   I Like It. |Report Abuse|  Link|March 30, 2020 3:19:56 PMReply
सर 25 मार्च को मैने मारुति सुजुकी का 10 शेयर बाय किया 25 मार्च को ही भूल से 15 शेयर सेल कर दिया सारे पैसे मेरे 30000 कट गए अभी तक रिफंड नहीं हुए कितना देर लगेगा रिफंड होने में सर बताने का कष्ट करें
6. Kulwinder kaur   I Like It. |Report Abuse|  Link|November 8, 2019 3:57:46 PMReply
Sir muja kotak security ka account khole hue 80 days ho gaya par abi tak password nahi mila customers care ko 50 bar call kar liya koi fayda nahi hua 60days ho gay 1200rupes be lay laya please ja to password send kar do nahi to mera balance refund kar do nahi to ma media air court ma kotak security par kase karna padga
5. A Peter   I Like It. |Report Abuse|  Link|May 16, 2019 2:07:06 PMReply
My faith in Kotak Securities is getting eroded due to some of my experiences. I want to understand the security system in Kotak securities. How safe is our money, and what are the systems in place so that someone (insider) will not able to siphon off our money and investment? what are the checks? Are they foolproof?

This is not for public consumption.

If any responsible person in the company can explain to me by phone or email it would be useful
5.1. Yashaswi Patil   I Like It. |Report Abuse|  Link|August 14, 2019 3:24:20 PM
Kotak securities are providing bad services and I found and I did not check a few months and some of my Mutual funds are not in my account. They did not know about it and I think they just care about their trading fees and not secure about our account.
4. Baiju Mehta   I Like It. |Report Abuse|  Link|May 18, 2019 4:53:37 PMReply
Be careful from your relationship manager. Check with two stage security from their department. Never trust for TIPS on Share market. Do not allow them to invest your money on your behalf. Kotak has no grievance cell or department. They are very liberal in fraud case. They are very soft towards culprit. Take care about your money.
4.1. Bikram Kumar Jena   I Like It. |Report Abuse|  Link|July 20, 2019 12:26:03 PM
very true. This company resorts to fraud practices
4.2. Nandini Mukerjee   I Like It. |Report Abuse|  Link|July 20, 2019 8:57:39 PM
Very True. In my case Deputy Manager - Branch Sales Mr. Raut (AD-77, Salt Lake) explained to me that Margin trading is not very risky. He made me transfer my SBI shares to Kotak. Then the broker (Vikash) kept on buying shares in large quantities - at the top & sold them at the bottom. When margin calls came my SBI shares were systematically sold off. For one & half month I wanted the broker to close all the trades but he insisted on buying - saying this is how trading is done. Finally when he closed all the trades I had lost ₹1,70,000 approx. This happened at the Kolkata - Salt Lake branch office. And I have no idea where to go for help.
3. Rajan Mehrotra   I Like It. |Report Abuse|  Link|January 10, 2019 7:51:04 AMReply
I forgot my password for login online to trading account. normally it should have been generated online. But Kotak Securities have in the name of providing better service have revamped the system and and now provided on hard copy mail which should take 4 to 5 days to reach you. That means one is blocked from operating the account for these many days. Additionally they have started a whatsapp chat to provide help to client. All useless fellows who do not have any discreation and also do not provide and escalation matrix to clients. Better to opt out from this and have an account safely with other trading platform. In all they are cheating their own clients.
2. Garima   I Like It. |Report Abuse|  Link|September 7, 2018 11:02:16 PMReply
Hello All,

I have an a/c in Kotak Bank & Kotak Securities, with the name Garima Baheti, but they are depreciating funds from my account, & kotak securities. Their salesman committed that it will be a "0" balance account and no charges will be deducted, but they deducted amount from my account, then I went to Kotak Bank, then they committed they will revert back the amount. But I haven't received till yet.

Then now they are asking to pay Kotak securities few charges, I really dont know what are the charges they are asking me to pay. I called them, they said I will they said Sms charges and several other charges. I have never availed these services. They are simply adding more and more accounts and charging extra cheese from all the accounts.

Please beware of them, and dont go for Kotak Bank account anymore.

Best Regards,
Garima Baheti
2.1. Nithin   I Like It. |Report Abuse|  Link|September 15, 2018 4:15:32 PM
My Acount also without permission taken 1176
Stil nt getting ma. Amount...
I wl waite... One day.... I wl so... U.... Who I am....
1. Jigar Pandya   I Like It. |Report Abuse|  Link|June 15, 2018 6:42:40 PMReply
Beare Kotak securities KOTAK FIT account is not free they are cheating and became worst, I have opened KOTAK FIT account and suddenly one day they charged me INR 5900 brokerage .