Feedback Message Board

As informed by 5Paisa on 13.04.2020, the available margin for trading was 16656.19 and on the very next trading 0day i.e. 15.04.2020 i have purchased some shares (FNO) and sold all my earlier holdings as well . The total traded value as reported by NSETRA through text is Rs. 215540. as per my calculation the net available margin against the stock i purchased and further sold in 2-3 days should be Rs. 143137.00 whereas 5paisa has mentioned the same in the statement sent on my mail on 16.04.2020 as RS. 137184.00.
Moreover, 5paisa not even updated the net margin avaible as Rs. 137184 resulting i was unable to trade on 16.04.2020 which forced me to add more funds (Rs. 30000.00) on 16.04.2020 and bought shares (Rec) on 16.04.2020.
Further., i have received a Margin statement available till 16.04.2020 (received on date i.e. 17.04.2020 ) mentioning the available margin as Rs. 36129.00 whereas it should be 142458.00
I wrote several mails to 5Paias in this context since 15.04.2020 morning but all efforts are futile. Though they have replied all the mails but the concerned person who is authorised to reply does not even know what to reply. he did nt addressed the problem. My net available margin has not been updated resulting which i could not take up some good trade call on 16.04.2020 and toady as well.
I have also requested on mail to arrange a call back so that i may be able to explain my problem but the same has been arranged since 15.04.2020
You are requested to kindly look into this matter and ask 5paisa to settle the account at the earliest so i may be able to square the holdings and leave this paltform at the earliest as this kind of miscount can not be tolerated.