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Damn they are bad! Their customer support, entire experience of fund transfer has big question marks on it, their product is just appalling, and just when you couldn't think of anything worse, it's their research calls, in my last 3 months of experience IIFL is by far the worst broker I've come across, surprisingly I have been active on 5Paisa, one of their subsidiary, but that company is 180 degree to this, 5Paisa despite Low brokerage has amazing product and more importantly their research calls are superb.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor