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i have trust issues on IIFL,
because when i was creating my account in IIFL in 2018 , the RM(neha omprakash) was helping me in creating account, we had an issue with Aadhar verification . so after trying for a week i told her we will drop the process as took more time. she said do drop account creating process now, but as it took more time i had dropped it. later after 2 months the account was created and without any Aadhar authorization and i didnot knew this till i saw few paper of account creation recently . so i have requested to close account and valid justification how account got created without aadhar verification. even then no updated details or RM didn't tried to contact for any suggestions or any updates, leave this part . now when i am asking Customer care they are saying RM will help you and When i ask RM they are saying Customer care will help you. the organization don't have proper workflow of resolving issues of customers but they charge for nothing.
it's been 12 working days but no resolution for ticket raise (2296556)