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This brokerage firm is a big fraud. They do all they can to hold back customers payout. I have a NRI Demat account with them and they are holding back quite a bit of my money in the name of TDS. It's as simple as deduct the TDS and pay the rest. However they just sit on it for ever to delay the payment as much as possible so that they can make money out of it. There is one Ms. Chama Agarwal Manager-NRI Business, who is such a pain to deal with, doesn't understand how their system works and is worst possible customer service manager you could ever think of . She has a habit of covering up things.When she messes up she just keeps quit and does,'t have the basic courtesy to acknowledge her mistake. I am following up on my payout email with her for close to 3 weeks. I sent her several emails but she hasn't responded back to me since 10/10/2019. I expect SEBI to take severe action against this brokerage firm, which seems to be famous for holding back customers funds.