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Recently bank has charging its existing clients Rs.30 plus 18%GST which amounts to Rs. 35.4 per transaction but was not communicated with their customers and grave situation is IDBI bank and IDBI capital staff has no idea and debits raised are random without giving details of the particular transaction. Customers got to learn after 4/5 months of debits and couldn't figure out against what transactions charges are debited. No staff is having sufficient knowledge of the raised charges. The most annoying customers are not intimated prior their practicing the charges. Almost 2 more months left but no proper informations are conveyed to the customer in spite of raising multiple inquiries. As such before practicing such charges they got to intimate customers so they can carry out transactions considering additional cost towards purchase and sales. I strongly feels bank should revert these raised charges and circulate letters to existing customers and then can begin charging their customers.

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