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We are all used to technical glitches with all the brokers whether discount or not. This one is really great that it had the glitch for almost one full session from around 10 AM. Then they sent a mail asking me to dispute any transaction. I gave complete details including screenshots. More than not settling the dispute as proposed by them, they said that my UCC is not identified by their system as impacted!!! Tickets raised or pending since about a month now. Don't know if I will be able to get something from them because they closed by SL order for a naked position. It can't be a glitch as they closed my order to safeguard their money. Lost more than the brokerage saved over 18 months or so.

Ratings:

Brokerage - Excellent
Account Maintenance Fees - Excellent
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor