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Like everyone else says, their customer service is tedious. Been fighting for 2 months to reopen a dormant account for 2 months! 2 weeks back they said they accepted all my documents and my account will be reactivated in 24 hours. Even now it's still dormant and my trades weren't going through (funny thing was it's message was showing that market segment wasn't activated - not that my account was dormant). I asked them what's the problem and they said my account is inactive and i need to send the reactivation form. Wait what? I just did that whole process last month. No coordination between tickets, slow response times, inefficient staff.

"Pay peanuts get monkeys" it appears. I am opening an account with IndBank merchant banking tomorrow. I'll take 0.1% fees if it gives me good service anyday than this discount brokering crap.