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I Am holding 4 accounts in my family and referred many of my friends to upstox. I will be closing my account and will move to other broker. Below are the issues faced for which no resolution provided and customer service is also not good:
1. Tried to place OFS of DEN Networks on Trade n Call as Upstox does not provide this facility on the trading site. I have provided my TPIN while connecting to phone but the guy kept asking me personal details like mom name, date of birth etc. When I asked i have entered TPIN and why he needs all the details he was so rude and told me he cannot proceed if i donot provide the details. I think there is no use of TPIN for UPSTOX account.
2. other brokers square off intra day trades at 3:15 PM but Upstox does it by 3:00 PM which causes losses due to volatility at the time of orders cancellations.
3. They donot have Rights entitlement share trading enabled in their terminals and this issue was not fixed in 10 days and its very sad.
4. The website does not show rates if I add any new script in watchlist and I have to relogin to see the rates of the script added.
5. Many times rates stops refreshing on the website and I have to use mobile app to perform my trading.
6. The rates of a share are not same in 2 terminals opened in 2 different accounts, This I have observed a couple of times.

If you are thinking to trade often or want to make a big investment portfolio then Upstox is a big No. I have already stared using other discount broker which is having much better services. Not writing the other broker name because my intention is not to promote any broker here but to help other investors with my poor experience I have faced with Upstox.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor

Yes, I completely agree with all your points. I am thinking of changing to other broker too. The prices and candlesticks don't refresh on time and get freezed when you want to book profit. I use hi-speed internet but this issue is with Upstox website. As you rightly said, if you want to trade regularly, Upstox is a BIG NO NO.