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Hi,

I've tried to create an account on Upstox on the recommendation of a friend. However, their payment gateway is very poorly designed and their customer support is badly managed.

After payment of the account opening fees, the payment gateway shut down and I received an error message. I've tried to contact their customer service by phone and e-mail, multiple times, over the last few weeks, but all in vain. No one picks up, and one phone number re-directs to the other.

I've contacted the payment gateway and they've been quick to respond. However, since they only facilitate payments, they cannot do much in this case.

The amount has been deducted from my bank account 3-4 weeks ago, and still no contact from Upstox. I've also tried to reach them on their social media account (Instagram), but to no avail.

I cannot comment on the trading, but stay away from their website for account opening purposes.

I've all the communication saved, if anyone wants to cross-check.