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They do not take any responsibility after opening the account. Customer service is pathetic. They never call back after a support ticket is opened. Responses given by different team members are inconsistent. There is no escalation process. Support tickets remain open for weeks and sometimes months with no follow up or closure. Team members keep changing and they was their hands off issues using that as an excuse. Processes are broken. They only say they'll call back, with no response for weeks & months.

Ratings:

Brokerage - Average
Account Maintenance Fees - Below Average
Website Usability - Average
Research Capabilities - Very Poor
Customer Service - Very Poor
Overall Experience - Very Poor