Feedback Message Board

I (SHILPA MALHOTRA) have paid for pan card token no. 0002068448. It is for changing the surname. status is showing as your photo has been achieved, What does thisa status mean? Why is your customer service no. not contactable . even no replies from email id. Please help

Dear Shilpa,

This has reference to the query/complaint raised by you. You are requested to write your query/complaint to email ID tininfo@nsdl.co.in, for speedy resolution of grievances mentioning your acknowledgement number or PAN / TAN . ry/complaint to NSDL e-Governance Infrastructure limited using the following options-

a.      Visit the NSDL e-Gov website and write your query / complaint. The link is https://www.tin-nsdl.com/customerfeedback.php
b.      Reach us at our - TIN Call centre on 020- 2721 8080.
c.      Query / Complaint can also be sent vide letters, letter should be sent on following address.
NSDL e-Governance Infrastructure Ltd,
5th Floor, Mantri Sterling,
Plot No. 341, Survey No. 997 /8,
Model Colony, Near Deep Bungalow Chowk,
Pune - 411 016