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MUKESH MALVIYA I have a Client code of YMPM09 i have transferred Rs. 180000.00 on 15-04-2020 which was Failed . As per my confirmation from the support team my funds were supposed to be verified and updated for trading by 12.00. However the same was not updated TILL 2.00 and later when i called the team and had a word. There account team are busy in other work and they verify failed transaction only once a Day is this a Joke. How can we trade if there is such a irresponsible team which you guy have. Do you have any Idea how it is feels you have transferred funds but you cannot trade becoz your limit are not updated Y becoz account team is busy.

Hello Mukesh,
We understand your concern, also sorry for the inconvenience caused to you. We would like to let you know that the instant payments transferred through Atom payment gateways should get credited at the same time. In some case, transaction might fail. For such failed transactions there is a standard process of reconciliation within two working days from Atom team (Our Payment gateway partner). In this two working days reconciliation process, we may get funds on next day or on second day. Once we receive the funds, the same will be updated by us in your account.

Your funds have been credited to your account. Kindly check your trading balance. We try our best to improve our service to your satisfaction. We look forward to serving you more efficiently in the future.