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I have been advised that my first year maintenance fee will be waived off and free, but SBI CAP charged me Rs. 850 as maintenance fee from my account, I requested several time through email & phone call to refund back, nearly two months now but no luck. very very poor response - My account N6627151.
I opened this account as NRI & linked to my NRO account. Very poor web/mobile applications. I do not recommend SBI CAP broker for NRIs (believe same web/app use for residential account too).
Your fund management will be a tough job, If you want to trade or invest in Equity (I only tried equity stock buy and then i stopped using SBI), my experience was, I have to transfer my NRO account fund to SBI CAP account using their tool "Lien", then fund comes to my SBI CAP account and reflect in "Wallet" within seconds, but problem is, same day I have to invest these fund, suppose if I could not invest the entire fund on same day (due to price didn't come down or market was too volatile...etc), then your fund will disappear from "Wallet" next day, you need to call their customer service or email them to put it back, no option you to do this online, a manual intervention require from an agent sitting in India and I have to make call them for quick turn around. Absolutely nonsense. I decided to close my brokerage with SBI CAP within 2 months time.

Ratings:

Brokerage - Very Poor
Account Maintenance Fees - Very Poor
Website Usability - Very Poor
Customer Service - Average
Overall Experience - Very Poor

Sir You are correct. My Ac No is 13681577. They also cheated me by assuring low brokerage but charged high brokerage. I lost Rs 50000 with in a period of 41 days due to fraudulent advise of their Jaipur based Advisor.