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My experience with Zerodha's account opening process


I wanted to open new account & contacted zerodha. They have sent application form in my email id. After going through the form as a new entrant i was having questions to be clarified. I contacted them they gave the line to one Mr.Asif. He also told that whatever the clarification is there he can provide. But on my third enquiry he started telling the following

1. he is a sales person he doesn''t know the details
2. You put the signature wherever required & we will fill up the form.
3. i told that i want to understand the details if you are not aware you please give to any technical person, then he told you fill up the form in online & send it to us

I want to get clarification from zerodha 1. Signature is taken with a condition that everything is explained to the client but when we ask question the reply is i don't know and don't even have the courtesy to forward the call to a person who knows the technicality

when i asked whom i have to contact the next level he told i am the highest level is this the way to behave with the customer.

I am really upset with the way i have been handled by mr asif

As per SEBI guidelines broker has to explain all aspects in detail & get the signature of the customer for that.

My mother is having a icicidirect account. since she was involved in intraday more the turnover has crossed more than crore. I found the brokerage was heavy there. I was in the opinion that after seeing the service i can shift that account also to Zerodha but my before entry process itself has given me a bad experiance