Feedback Message Board

Questionnaire

Good day!!! I ‘am g.santosh Kumar from Bharat institute of engineering & technology, pursuing MBA 2 nd year .I am currently carrying out my project on demat services I Would like to speak to you for few minutes to know your opinion regarding various activities carried out in by ICICI which will be helpful to my project work .I Would like to assure you that I am interested in your honest opinion and all the details revealed will be kept confidential.

Personal details:
Name:
Account number:

1. How did you acquire knowledge about ICICI Securities?
Range of Products/Services available
Advertisements
Salary account
Approached by a Marketing executive
Recommended by friends/relatives
convenient location

2. How long did it take to open your demat account?
Instantly through a welcome kit
within 3 days
within 5 days
More than 5 days

3. Were the products/services required by you fully explained to you?
Yes
No
If no please specify

4. Were the shares submitted by you for dematerialization processed promptly?
Yes No
5. The most influencing factor to be associated with ICICI Securities?

a) Better Service b) Lower service charges
c) Safety & Security d) All the above

6. Which service offered by ICICI Securities is used more frequently? Rank them?
a)      Demat a/c
b)      Trading in securities pledging, stock lending & borrowing.
c)      Receipt of Non-corporate benefits.
d)      Transmission Electronic credit in public offerings.
7. Indicate level of satisfaction with ICICI Securities in respect of the following factors.



Particulars      Highly Satisfied      Satisfied      Neither Satisfied nor Dissatisfied      Dissatisfied
Coverage                        
Transfer
                        
Service charges                        
Provision of statements                        
Customer Service                        

8. Are u people encountering any problems while opening demat account

A yes b) no

If yes please specify

9. How frequently you encounter the problem stated above?

a) Frequently b) Sometimes c) Rarely d) Not at all

10. How quickly are the problems resolved?

a) Immediately b) Reasonable time taken c) Not solved at all.

11. What suggestion do you prefer to solve the problem encountered by you currently?

a) Employee Motivation & Training b) Opening more branches
c) Setting up a grievance cell d) Any other (specify)

12. What is your opinion about the services charged by ICICI Securities?

a) Very high b) High c) Reasonable d) Negligible

13. How do you find our automated Phone Banking Service- IVR (Interactive Voice Response System)?
Fairly easy to use
Difficult for the first time
more comfortable after using repeatedly.

14. Were the delivery instructions for account transfer executed as per the execution date mentioned by you?
Yes No
                           
15. How long did it take you to get the following from the date of handing over the application form?
      Instantly      3-5 days      6-7 days      8-10 days      beyond 10 days
Cheque Book      





Debit Card      





Debit/ATM Pin       





Phone Banking PIN      





Internet Banking PIN      





Demat Services                                  
- Demat Client ID      





- Delivery Instr Bk      





16. How do you rate ICICI Bank's services vis a vis other Private sector Banks (e.g., IDBI Bank, HDFC Bank)
Better than them
Similar to them
Worse than them
If so, please specify the reason
17. Are u going with any multiple demat account if so why?


Any suggestions:-


plz i need ur suggestions